Freshly User Reviews

Introduction

Freshly.com is an online meal delivery service that provides ready-to-eat meals made with natural and healthy ingredients. The company was founded in 2015 and is headquartered in New York City. The Freshly menu includes a variety of breakfasts, lunches, and dinners suitable for different dietary restrictions, such as gluten-free, vegetarian, and low-carb.

Pros and Cons

Pros:

• Convenient and time-saving: Freshly meals come fully prepared, so you don't have to spend time in the kitchen.
• Healthy and natural ingredients: Freshly uses high-quality ingredients without artificial additives, preservatives, or sweeteners.
• Flexible subscription plans: Freshly allows customers to choose the number of meals per week and skip or cancel anytime.
• Varied menu: Freshly offers a diverse menu with over 30 options to cater to different dietary preferences and tastes.

Cons:

• Relatively expensive: Freshly meals can be pricier compared to other meal delivery services, with the cost per meal ranging from $8.49 to $11.49.
• Limited customization: Freshly meals cannot be customized based on individual preferences, such as allergies or dislikes.
• Not suitable for large families or gatherings: Freshly meals are designed for individual consumption and may not be suitable for sharing or serving more than two people.

User Experience

Freshly.com has a user-friendly website that is easy to navigate and responsive. The ordering process is straightforward, with clear instructions and options to customize the subscription plan. Freshly also has a mobile app that allows customers to manage their account and order meals on-the-go. However, some customers report issues with delivery logistics, such as delayed shipments or missing items.

Pricing and Value for Money

Freshly meals are priced between $8.49 and $11.49 per meal, depending on the number of meals per week and plan duration. Compared to other meal delivery services, Freshly may appear more expensive, but it offers higher quality ingredients and no commitment plans. Freshly customers can also enjoy occasional promotional discounts and referral rewards.

Alternatives

Some of Freshly's competitors in the meal delivery industry include Blue Apron, HelloFresh, and Home Chef. These services offer similar options for meal plans and dietary preferences but may have different pricing and customization features. Customers can compare these alternatives based on their specific needs and preferences.

Customer Service

Freshly has a dedicated customer service team that provides support via phone, email, or live chat. Customers can also access an FAQ section on the website for common questions and issues. Freshly strives to resolve customer complaints and concerns promptly and offers refunds or replacements for defective or unsatisfactory items.

Product Quality and Selection

Freshly emphasizes using high-quality, natural ingredients for its meals, with no artificial additives, preservatives, or sweeteners. The company works with local suppliers and producers to ensure freshness and quality. The Freshly menu includes a range of breakfasts, lunches, and dinners suitable for different dietary preferences and tastes, with options for low-carb, gluten-free, and vegetarian diets.

Website Usability

Freshly's website is easy to navigate and visually appealing, with clear call-to-actions and product images. The ordering process is straightforward, with options to customize subscription plans, view upcoming menus, and manage account settings. Customers can also access their order history and subscription details on the website or mobile app.

Returns and Exchanges

Freshly offers a satisfaction guarantee for its products, and customers can request refunds or replacements for unsatisfactory or defective items. To initiate a return or exchange, customers should contact Freshly customer support via phone, email, or live chat.

Promotions and Discounts

Freshly occasionally runs promotional discounts or referral rewards for its customers. Customers can sign up for Freshly email newsletters or follow Freshly on social media to stay updated on the latest deals and discounts.

Reputation

Freshly has generally positive reviews and feedback from customers, with high ratings for food quality and taste. However, some customers have reported issues with delivery logistics, such as delayed shipments or missing items. Freshly has received accreditation from the Better Business Bureau and maintains an A rating.

Payment Options

Freshly accepts major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also use PayPal as a payment option. Payment is charged weekly for the selected subscription plan, and customers can update their payment information or cancel the subscription anytime.

Loyalty Programs

Freshly does not have a formal loyalty program, but customers can earn rewards or referral discounts by referring new customers to Freshly. Customers can also sign up for Freshly email newsletters to receive updates and exclusive deals.

Customer Reviews

Customers have generally positive feedback about Freshly's meals, with high ratings for taste, convenience, and quality. However, some customers have reported issues with delivery or packaging, such as delayed or missing items. Customers can leave reviews and feedback on Freshly.com or other review platforms.

Community Involvement

Freshly is involved in community outreach and donations to support local organizations and causes, such as local food banks and hunger relief programs. Freshly also aims to reduce food waste and supports sustainable and ethical farming practices.

Shipping and Costs

Freshly includes free shipping for all orders, regardless of location or size. The meals are shipped in insulated boxes with ice packs to ensure freshness and quality. Customers can track their shipment status and delivery timings on the Freshly website or mobile app.