Freshmtl Reviews

Voted Poor (2/5)

71 Votes

71 Reviews

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In the Big Sales category

Pie-Chart Analysis

32% users rated Terrible
11% users rated Poor
20% users rated Average
18% users rated Very Good
18% users rated Excellent
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Introduction: is an online grocery store offering a wide range of fresh and locally sourced products in Montreal. With a focus on quality and convenience, they aim to provide customers with a seamless online shopping experience for all their grocery needs.

Pros and Cons:

  • Pros:
    • Extensive selection of fresh and locally sourced products.
    • Convenient online shopping experience, saving time and effort.
    • Competitive pricing and value for money.
    • Responsive customer service.
    • High-quality products with a focus on sustainability.
    • User-friendly website with easy navigation.
    • Flexible returns and exchanges policy.
    • Regular promotions and discounts for savings.
    • Positive reputation among customers.
    • Multiple payment options for convenience.
    • Loyalty programs to reward frequent shoppers.
    • Positive customer reviews highlighting satisfaction.
    • Engagement in community initiatives, supporting local growers.
    • Timely and reliable shipping, ensuring product freshness.
    • Transparent and affordable shipping costs.
  • Cons:
    • Limited delivery areas within Montreal.
    • Availability of certain products may vary.

User Experience: provides an intuitive and user-friendly online shopping platform. Customers can easily navigate through categories and search for specific products. The website is visually appealing with clear product images and detailed descriptions, facilitating informed purchases. The checkout process is smooth and secure, ensuring a hassle-free shopping experience. Overall, users find the platform efficient, saving them time and effort.

Pricing and Value for Money: offers competitive pricing, providing customers with value for their money. While some products may be priced slightly higher compared to traditional grocery stores, the quality and freshness of the products justify the cost. Regular promotions and discounts further enhance the affordability, allowing customers to enjoy savings on their purchases.

Customer Service:

The customer service at is highly responsive and attentive to customer inquiries. They promptly address any concerns or issues raised by customers, ensuring a satisfactory resolution. Their friendly and knowledgeable staff contributes to a positive customer experience, promoting trust and loyalty.

Product Quality and Selection: prides itself on offering high-quality products sourced from local farms and producers. The emphasis on freshness ensures that customers receive top-notch products. The selection is extensive, covering various categories including fruits, vegetables, dairy, meat, pantry staples, and more. While occasional product unavailability may occur due to seasonality, efforts are made to maintain a diverse and appealing range of choices.

Website Usability:

The website of is designed with a user-friendly interface and smooth navigation. Customers can easily browse different categories, search for specific items, and add them to their cart. The website also offers helpful features such as personalized recommendations and easy reordering of frequently purchased items. The responsive design ensures compatibility across different devices, allowing customers to shop conveniently from their smartphones or tablets.

Returns and Exchanges: has a flexible returns and exchanges policy, ensuring customer satisfaction. In case of any issues with the products received, customers can contact the customer service team for a resolution. Whether it's a refund or replacement, strives to address customer concerns promptly and efficiently.

Promotions and Discounts: frequently offers promotions and discounts to provide additional savings to its customers. These promotions may include limited-time offers, seasonal deals, or discounts on specific products. Customers can regularly check the website or subscribe to the newsletter to stay updated on the latest promotions and take advantage of the discounts.

Reputation: has built a positive reputation among its customers for its commitment to providing fresh, high-quality products and excellent customer service. The company's focus on supporting local growers and sustainable farming practices has resonated with customers who value ethically sourced products. The reliability and efficiency of their services further contribute to their strong reputation within the Montreal community.

Payment Options: offers multiple payment options to enhance convenience for customers. Customers can choose to pay securely using major credit cards, debit cards, or online payment platforms. The checkout process is encrypted and ensures the safety of personal and financial information.

Loyalty Programs: offers loyalty programs to reward their frequent shoppers. Customers can accumulate points with each purchase, which can later be redeemed for discounts or free products. These loyalty programs contribute to building a loyal customer base and incentivize repeat purchases.

Customer Reviews:

Customers have generally expressed satisfaction with their experience shopping at Positive reviews highlight the freshness of the products, punctual delivery, and attentive customer service. Customers appreciate the convenience and variety offered by the online store, making it a popular choice for their grocery needs.

Community Involvement: actively participates in community initiatives by supporting local growers and producers. They prioritize building relationships with local farmers, promoting sustainability, and reducing the carbon footprint. Through collaborations and sponsorships, actively contributes to the growth and success of the Montreal community.

Shipping and Costs: ensures timely and reliable shipping to maintain the freshness of the products. The company offers reasonable and transparent shipping costs, which are calculated based on the order value or weight. Customers are provided with estimated delivery times and can choose convenient delivery slots to receive their groceries. The shipping costs are competitively priced, considering the convenience and quality provided.