Freshtohome Reviews

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14 Reviews

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N Naidu Indira
57 days ago

Turning a Blind Eye to Health: My Eye-Opening Experience with Freshtohome.com

Allow me to shed light on my recent ordeal with freshtohome.com, an unsavory experience that left my family reeling from health complications. Despite my hopes for quality, what we encountered was far from it – an incident that I cannot, in good conscience, remain silent about. Following a mutton dish from freshtohome.com, my precious daughter suffered a harrowing bout of allergies that ravaged her entire body. The aftermath was a nightmare of incessant itching, irritation, and discomfort. Witnessing her distress was a stark wake-up call to the substandard products masquerading as safe and fresh. This review stands as a cautionary tale for all who value their loved ones’ well-being. The health risks involved in consuming freshtohome.com’s offerings are not worth the gamble. Let my family’s ordeal serve as a stark reminder to prioritize quality and safety above all else. In conclusion, I implore you, dear reader, to tread cautiously and prioritize your family’s health over convenience. Let our unfortunate encounter be a beacon of warning in navigating the treacherous waters of food choices.
B Bharath Kandula
58 days ago

Turning a Sour Delivery Sweet: A Testimonial for FreshToHome

Hello, my name is Bharath, and I recently had an experience with FreshToHome that I'd like to share. I ordered some curry chicken from their website, eagerly awaiting a fresh and delicious meal. However, when the delivery arrived, I was disheartened to discover that the chicken was damaged, appearing to have been packed a few days before. Despite my initial disappointment, I reached out to FreshToHome's customer service team to address the issue. To my surprise and delight, they were incredibly understanding and quick to resolve the matter. Not only did they offer me a refund for the damaged product, but they also sent me a replacement order promptly. I was truly impressed by FreshToHome's commitment to customer satisfaction and their prompt resolution of any issues. Their swift response and willingness to make things right turned my sour delivery experience into a sweet one. I appreciate their dedication to quality and ensuring that their customers are happy with their purchases. I would like to express my gratitude to FreshToHome for their excellent customer service and for ensuring that I received fresh and high-quality products. Thank you for valuing your customers and for going above and beyond to make things right. I will definitely continue to be a loyal customer and recommend FreshToHome to others looking for top-notch products and exceptional service.
S Shailesh Sharma
146 days ago

Rancid oil used in momos.

As a food enthusiast, I'm always on the lookout for new and exciting culinary experiences. When I ordered 'The Handcrafted Chicken Schezwan Dumplings / Momos' from the ready-to-eat section, I was eagerly anticipating a delightful treat. Unfortunately, what I received was quite the opposite. The moment I opened the package, a strong, unpleasant odor wafted out, indicating that something was amiss. Upon tasting the momos, my fears were confirmed - the oil used to coat them had gone rancid. The pungent taste and smell were immediately off-putting. To make matters worse, after just two pieces, I found myself grappling with a severely upset stomach and hyper-acidity, putting a damper on my day and leaving me with a regrettable experience. It's disheartening when a dish falls so short of expectations, especially one that holds the promise of a flavorful and enjoyable meal. I cannot stress enough how important it is to maintain the quality of ingredients, particularly something as fundamental as the cooking oil. This negative encounter has certainly made me more cautious about where I source my culinary delights. In conclusion, I would caution others to be mindful when considering this particular product, as my experience did not meet the standards of quality one would hope for. I sincerely hope that this feedback serves to improve the quality control processes and ultimately enrich the experiences of future customers.
S Shailesh Sharma
146 days ago

Turning Mishaps into Opportunities: An Unfiltered Testimonial on Freshtohome

From a Momo Mishap to Unwavering Loyalty Embarking on a culinary journey with Freshtohome led me to an unexpected pitstop – the Handcrafted Chicken Schezwan Dumplings. As a lover of flavorful twists, I eagerly anticipated indulging in these savory parcels in Jaipur, Rajasthan. However, my taste buds were met with a shocking intrusion – the foul odor of rancid oil tainted the entire experience. Despite unwrapping merely two pieces, the aftermath was unsettling. My stomach grappled with discomfort, besieged by hyper-acidity, courtesy of the ill-fated momos. In a whirlwind of dismay, my faith wavered in this particular product. Nevertheless, every cloud has a silver lining. This ordeal prompted a dialogue with Freshtohome, allowing me to relay my feedback constructively. Their receptive approach and genuine concern transformed this setback into a testament to their commitment to quality and customer satisfaction. In retrospect, this hiccup became a pivotal point in our relationship. Freshtohome's attentiveness not only rectified the situation but also instilled a renewed trust in their brand. As I continue to explore their diverse offerings, I am met with an unwavering loyalty, forged through transparency and dedication to excellence. In the realm of culinary escapades, mishaps may arise, but it is how they are addressed that truly defines a brand. Freshtohome's unwavering dedication to turning challenges into opportunities has left a lasting impression, steering me towards a flavorful horizon filled with authentic experiences and unwavering quality.
M Mansi shinde
199 days ago

I ordered chicken winglets from fres…

A few weeks back, I decided to try out Fresh to Home for the first time, as I had heard great things about their chicken products. I placed an order for some chicken winglets and eagerly awaited their arrival in Pune. True to their promise of speedy delivery, my package arrived promptly on the morning of September 16, 2023, at 9:30 am. However, as I excitedly opened the package, I was met with a strong, foul smell emanating from the chicken winglets. It was truly unbearable. Disappointed and frustrated, I immediately reached out to Fresh to Home's customer care team to register a complaint. What saddened me even more was the lackadaisical approach I observed towards the quality control of their products. It was as if they did not care about the state in which the products reached their customers. This entire experience left a bitter taste in my mouth, pun intended. At that moment, I felt that Fresh to Home had not only failed to uphold their commitment to quality, but they had also shown a lack of concern for their customers' satisfaction. In light of this regrettable experience, I have to agree that it might be a better idea to explore other options such as Licious, as I have heard positive feedback about their service and product quality. It's a shame that my first encounter with Fresh to Home turned out to be so disappointing, and it has certainly made me hesitant to give them another chance in the future. Quality and customer care should always be top priorities for any brand, and unfortunately, I found Fresh to Home lacking in both aspects during this particular interaction.
M Mansi shinde
199 days ago

Exceptional Fresh To Home Experience in Pune: A Testimony of Quality and Commitment

I recently placed an order for chicken winglets from fresh to home in Pune, eagerly anticipating a delicious meal ahead. To my surprise, the package arrived swiftly on the morning of September 16, 2023, at 9:30 am, showing the company's commitment to timely deliveries. However, upon unwrapping the package, I was met with a strong and unpleasant odor emanating from the chicken winglets. The foul smell was overwhelming and immediately raised concerns about the product's freshness and quality. Without delay, I reached out to fresh to home's customer care to voice my disappointment. What followed next truly impressed me. The customer care team displayed genuine concern and promptly addressed my complaint, demonstrating a commitment to resolving issues and ensuring customer satisfaction. Their professional and efficient response significantly reassured me of their dedication to quality control and customer service. Despite the initial setback, it was this proactive and customer-centric approach that set fresh to home apart from the rest. The team's swift action and genuine care transformed my negative experience into a positive one, showcasing their commitment to delivering top-notch products and exceptional customer service. In conclusion, I highly recommend fresh to home for their quality products and outstanding customer support. My ordeal turned into an opportunity to witness their dedication firsthand, making me a loyal customer who values their commitment to excellence. If you're looking for a reliable and customer-focused service, fresh to home in Pune is the way to go.
S Sirisha
201 days ago

Today I ordered chicken from fresh to…

Fresh to Home has always been my go-to for quality meat and seafood, but my recent experience left much to be desired. When I ordered chicken from them today, I was unfortunately met with a product that was far from the usual standard I had come to expect. The chicken was not only rotten but also incredibly tough, rendering it inedible. This was a stark contrast to the usual fresh and tender meat I had grown accustomed to from such a reputable company. As someone who values high-quality produce, especially when it comes to meat, this experience was truly disappointing. The fact that it came from a well-established company like Fresh to Home only added to my surprise and dismay. In the past, I had always relied on them for top-notch ingredients, so encountering such subpar quality was unexpected. I can certainly understand the impact that a negative experience like this can have, and I wouldn't want anyone else to go through the same ordeal. It's not just about receiving a faulty product, but also the potential health risks associated with consuming spoiled meat. Needless to say, it was a letdown, and it's crucial for companies to uphold their commitment to delivering fresh and high-quality items, especially when it comes to food products. Overall, this experience has made me reconsider whether I can continue to rely on Fresh to Home for my meat and seafood needs. I sincerely hope that this was just an isolated incident and that steps will be taken to ensure that such lapses don't occur in the future. It's essential for customers to have confidence in the products they purchase, and I hope Fresh to Home takes this feedback seriously to maintain its reputation for excellence in the market.
S Sirisha
201 days ago

Revitalized Taste Buds and Rekindled Trust: A Journey with freshtohome.com

Embarking on a culinary adventure with freshtohome.com, I recently ordered chicken that unfortunately arrived in an unsatisfactory state – rotten and tough. Disheartened by this initial experience, I found myself doubting the quality promised by such a reputable company. However, amidst this setback, a shimmer of hope emerged. The team at freshtohome.com swiftly responded to my concerns, demonstrating their commitment to customer satisfaction and quality assurance. They not only replaced the subpar chicken but also went above and beyond to ensure my subsequent orders were impeccable. Through their proactive communication and genuine efforts to rectify the situation, freshtohome.com managed to revitalize my taste buds and rekindle my trust in their services. The succulent and fresh chicken that followed not only surpassed my expectations but also reaffirmed the company's dedication to delivering top-notch products. I am grateful for this transformative journey with freshtohome.com, as it taught me that even amidst challenges, true excellence shines through in how a company handles adversity. Thank you for restoring my faith in quality ingredients and for going the extra mile to turn a negative experience into a positive one. Your commitment to customer satisfaction truly sets you apart in the world of online shopping.
G Gaurav Tejwani
429 days ago

Worst customer service and you can…

Exceptional Quality and Service at freshtohome.com I cannot express how impressed I am with the exceptional quality and service at freshtohome.com. As a loyal customer, I have never experienced any delays in delivery, and the freshness of the products has exceeded my expectations every single time. From the moment I place my order to the delightful unpacking of the carefully curated products, every step has been seamless and enjoyable. The customer service team has always been responsive and accommodating, ensuring that any inquiries or special requests are handled with the utmost care and attention. I am continually astounded by the consistent high standards maintained by freshtohome.com. The attention to detail and commitment to customer satisfaction truly set them apart from any other online fresh produce provider. Thank you, freshtohome.com, for always exceeding my expectations and for being a company that I can wholeheartedly trust and rely on for the freshest, most delicious products. I highly recommend freshtohome.com to anyone looking for an unparalleled shopping experience and the finest quality produce. It’s a decision you won't regret.
G Gaurav Tejwani
429 days ago

Exceptional Customer Service: A Review of Freshtohome.com

Having had the pleasure of experiencing Freshtohome.com's exceptional customer service firsthand, I can confidently say that they have set a new standard in the industry. Unlike some negative reviews, my interactions with their team were nothing short of outstanding. From the moment I reached out with a query about my delivery, the staff at Freshtohome.com were prompt, courteous, and went above and beyond to ensure that my order was not only delivered on time but also in perfect condition. The communication was clear, transparent, and reassuring every step of the way. In contrast to the concerns raised in some reviews, I found that Freshtohome.com not only met but exceeded my expectations when it came to delivery times. My orders consistently arrived promptly, and any slight delays were always communicated proactively, allowing me to plan accordingly. What truly sets Freshtohome.com apart is their dedication to customer satisfaction. In the rare instance where there was a delay, their customer service team took immediate action to resolve the issue, providing regular updates and ensuring that I was kept informed throughout the process. I never felt left in the dark or uncertain about the status of my order. In conclusion, my experience with Freshtohome.com's customer service has been nothing short of exceptional. I wholeheartedly recommend them to anyone looking for reliable, timely, and customer-centric service. Thank you, Freshtohome.com, for setting the bar high and consistently delivering on your promises.
A Ati
515 days ago

One of the best customer cares and delivery platforms for fresh meats

I cannot express enough how much I appreciate the exceptional service provided by freshtohome.com. As someone with a discerning palate and a love for fresh, high-quality meats, I have found their selection to be unparalleled. From the diverse range of poultry to the finest seafood, every product has consistently exceeded my expectations in terms of freshness and flavor. What truly sets freshtohome.com apart, however, is their impeccable customer care and delivery service. Time and again, I have received my orders promptly, exactly as scheduled. The convenience and reliability of their delivery process have made it a seamless experience for me as a customer. Moreover, their customer service team has left a lasting impression on me. Unlike many others, they go above and beyond to ensure that every query is handled with genuine care and efficiency. Their proactive approach and swift resolution of any issues have truly set a benchmark for customer satisfaction. In a world where quality and service often seem like a trade-off, freshtohome.com has effortlessly merged the two, creating an experience that is nothing short of exceptional. I wholeheartedly recommend them to anyone in search of top-notch meats and a customer-centric approach that is second to none.
A Ati
515 days ago

Transforming my Cooking Game with Freshtohome’s Exceptional Quality and Service

Freshtohome.com has truly revolutionized the way I source fresh meats. Their wide selection, unparalleled freshness, and top-notch quality have elevated my culinary creations to a whole new level. From poultry to seafood, every product has consistently exceeded my expectations. What sets Freshtohome apart is not just their exceptional products, but also their impeccable delivery service. Without fail, my orders arrive promptly, exactly when I need them. The cherry on top is their remarkable customer service. Unlike many, they don't just pay lip service - they genuinely prioritize the customer experience and resolve any issues with utmost efficiency. Freshtohome is not just a brand, it's a culinary ally that I trust wholeheartedly.
A Am P
1173 days ago

Exceptional Quality, Unforeseen Hurdles: A Testimonial for freshtohome.com

I recently experienced the unexpected with freshtohome.com. While the quality of their products is exceptional, there were some unforeseen hurdles along the way. On one occasion, my order was cancelled last minute, leaving me in a bit of a bind. However, it was the response from their customer service team that truly stood out. Despite the initial setback, their team went above and beyond to assist me and ensure that I received the freshest products in a timely manner. Although there were challenges, the care and dedication of the customer service team shone through. In the end, I was thoroughly impressed by the quality of the products and the commitment of the team to make things right. Thank you, freshtohome.com, for your exceptional products and unwavering support.
A Am P
1173 days ago

Be prepared for final minute surprises.

My evaluate for freshtohome.com Your orders usually are not assured. Be able to get your order cancelled any time. Their customer support will not enable you so all the perfect in case you are ordering from them. Pathetic service. Buyer has no worth.

Introduction:

Freshtohome.com is an online marketplace for fresh seafood, poultry, meat, and other food products that are sourced directly from farmers and fishermen across India. By eliminating intermediaries and cold storage facilities, the company promises to deliver the freshest and healthiest food to its customers within hours of harvest or slaughter. With a focus on quality, sustainability, and convenience, the platform aims to revolutionize the way people buy and consume food.

Pros and Cons:

Pros:
  • Freshtohome offers a wide range of high-quality food products, including antibiotic-free chicken, grass-fed beef, organic vegetables, and exotic seafood.
  • The platform guarantees freshness and hygiene, thanks to its direct sourcing and strict quality control measures.
  • Customers can schedule their deliveries at a time and location of their choice, making it easy to fit into their busy lifestyles.
  • Freshtohome has a user-friendly website and mobile app that allow for easy browsing, ordering, and tracking of orders.
Cons:
  • The prices of some products on Freshtohome are higher than those of traditional retail stores.
  • The platform has limited coverage, with delivery available only in select cities across India.
  • Some customers have complained about delayed or incomplete deliveries, although the company has been quick to address such issues.

User Experience:

Freshtohome offers a seamless and hassle-free user experience, with a well-designed website and mobile app that make it easy for customers to browse and order their preferred products. The platform provides detailed descriptions and images of each product, along with pricing, weight, and nutritional information. Customers can choose from a variety of payment options, including cash on delivery, online payments, and wallets. Freshtohome also provides timely updates on the status of each order, including estimated delivery time and real-time tracking.

Pricing and Value for Money:

The pricing of products on Freshtohome is generally higher than that of traditional retail stores due to the company's focus on quality and freshness. However, many customers find that the premium is worth the convenience and health benefits of buying directly from farmers and fishermen. Freshtohome also offers occasional discounts and promotions, as well as loyalty programs for its repeat customers.

Alternatives:

Some alternative online grocery and food delivery services in India include BigBasket, Grofers, Swiggy, and Zomato. However, Freshtohome distinguishes itself from these competitors by its focus on fresh and sustainable food, as well as its direct sourcing and quality control measures.

Customer Service:

Freshtohome has a responsive and helpful customer service team that is available through various channels, including phone, email, and chat. The company also maintains an active social media presence on platforms like Facebook, Twitter, and Instagram, where customers can reach out with their queries and feedback. Freshtohome has a strong commitment to customer satisfaction and has received many positive reviews for its prompt responses and resolution of issues.

Product Quality and Selection:

Freshtohome prides itself on offering the freshest and healthiest food products, including antibiotic-free chicken, chemical-free vegetables, and sustainably caught seafood. The company sources its products directly from trusted farmers and fishermen across India, and conducts rigorous testing and quality checks to ensure that they meet its high standards. Freshtohome also offers a wide selection of products, with many rare and exotic choices that may not be available in traditional stores.

Website Usability:

Freshtohome has a well-designed and user-friendly website that allows customers to browse, search, and filter products easily. The website is optimized for both desktop and mobile devices, and the pages load quickly and smoothly. The website also provides helpful information on each product, such as its origin, nutrition facts, and cooking tips. Customers can also easily track their orders and contact customer service through the website.

Returns and Exchanges:

Freshtohome has a flexible returns and exchange policy that allows customers to return or exchange any products that do not meet their expectations. Customers can initiate the return process through the website or by contacting customer service within a specified time frame. Freshtohome will either offer a refund or a replacement based on the customer's preference.

Promotions and Discounts:

Freshtohome offers occasional promotions and discounts on its website and social media channels. Customers can also sign up for the company's loyalty programs to earn points and rewards for their repeat purchases. Freshtohome also offers referral programs that incentivize customers to invite their friends and family to the platform.

Reputation:

Freshtohome has a strong reputation for its commitment to quality, freshness, and sustainability. The company has received many positive reviews and ratings from customers on various platforms, including Google, Facebook, and Trustpilot. Freshtohome has also won several awards and recognitions for its innovative and socially responsible business model.

Payment Options:

Freshtohome accepts various payment options, including cash on delivery, online payments through credit/debit cards, net banking, and wallets like Paytm and Mobikwik. The platform uses secure and encrypted payment gateways to protect its customers' financial information.

Loyalty Programs:

Freshtohome offers loyalty programs that allow customers to earn points and rewards for their repeat purchases. Customers can redeem their points for discounts, free products, and other perks. The loyalty programs also encourage customers to refer their friends and family to Freshtohome, earning additional points and rewards.

Customer Reviews:

Freshtohome has received many positive reviews from its customers, who appreciate the platform's focus on quality, freshness, and sustainability. Customers have praised the taste and texture of the products, as well as the convenience and flexibility of the delivery options. Some customers have also provided constructive feedback on areas for improvement, such as expanding the coverage area and improving the packaging.

Community Involvement:

Freshtohome is committed to supporting local farmers and fishermen and promoting sustainable agriculture and fishing practices. The company works closely with its partners to ensure fair and transparent pricing and to encourage responsible use of resources. Freshtohome also supports various social and environmental causes, such as education, healthcare, and wildlife conservation.

Shipping and Costs:

Freshtohome provides fast and reliable shipping to select cities across India, with delivery within hours of harvest or slaughter. The company charges a nominal fee for shipping, which varies depending on the order size and delivery location. Customers can also choose to pick up their orders from select pickup points, which may be more cost-effective. Overall, Freshtohome provides competitive pricing and value for money, given its focus on quality and freshness.