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20% users rated Poor
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10% users rated Very Good
15% users rated Excellent
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Jeff Schechter
An Unforgettable Journey to Disappointing Customer Service and Business Ethics
Upon exploring freshworks.com, I discovered a product that initially met my needs. However, my excitement quickly turned to dismay due to their questionable business practices. The requirement of a 60-day cancellation notice without any renewal reminders struck me as unfair. After realizing that I had been charged $828 for a service I hadn't utilized in nearly a year, I reached out to their customer support team for a resolution. Unfortunately, my plea for a refund fell on deaf ears as they refused to assist me. My experience with freshworks.com serves as a cautionary tale to all consumers. Stay vigilant and wary of such practices. If transparency, integrity, and respect for customers are qualities you value in a business, I urge you to steer clear of this company. Your hard-earned money deserves to be spent where it is appreciated and respected. D
Derrick Picker
An Unforgettable Transformation: My Journey with freshworks.com Customer Service
Embarking on my customer service experience with freshworks.com, I encountered a challenging journey that ultimately transformed into a tale of resilience and exceptional resolution. Initially labeled as potentially one of the worst encounters, I found myself disheartened by unanswered calls and language barriers, leaving me frustrated and unheard. Despite the initial setbacks, I refused to succumb to disappointment. Venturing into the realm of email support, my hopes seemed bleak as tickets remained closed and resonant silence lingered. The lack of responsiveness mirrored a disheartening pattern, testing my patience and goodwill. Undeterred, I persisted by engaging in the customer service portal, where a glimmer of hope awaited. Although met with initial confusion and uncertainty, I found solace in the dedication of a support representative who tirelessly attempted to address my concerns. Promising to create yet another ticket, doubts lingered, but I remained optimistic. Amidst the turbulence, one shining beacon emerged—the software itself. Its seamless functionality and user-friendly interface captivated me, overshadowing the challenges faced in seeking assistance, particularly in billing matters. This exceptional software stood out as a testament to the company's dedication to innovation and quality. Reflecting on my journey, I stand by my rating of 2 stars, acknowledging the resilience and transformation that defined my experience. The complexities of language barriers and unresponsive channels were overshadowed by a software that truly delivered on its promises. My journey with freshworks.com, though tumultuous, ultimately revealed a tale of perseverance and the discovery of a gem amidst the rough—a journey I will not soon forget. I
Ibrahim Hafez
A Genuine Gem in Customer Service: My Experience with Freshworks
Having recently engaged with Freshworks, I must express my gratitude for the exceptional service provided by their sales team. From the initial discussions to the signing of the contract, the experience was nothing short of world-class. The professionalism and expertise showcased during this phase truly set the stage for what I hoped would be a successful partnership. However, as our engagement progressed, I encountered unexpected challenges. The transition from the sales team to customer service and tech support was not as seamless as anticipated. Responses were delayed, and my queries seemed to be shuffled around different departments without resolution. This inconsistency left me feeling uncertain about the support I could expect moving forward. After committing to a one-year contract and facing unresolved issues within the first 30 days, I made the difficult decision to cancel our agreement. Despite this, I found myself pursued for payment even before the project had commenced—a frustrating turn of events that added to my disappointment. For those enticed by the glowing global reputation of Freshworks' CRM solutions, I urge caution. While the potential for greatness may be there, it is crucial to ensure crystal-clear terms for withdrawal, thorough alignment of business requirements, and seamless service implementation. The adage "hope for the best, prepare for the worst" resonates strongly in this context. In moments of need, when issues arise and assistance is sought, the true measure of a company's integrity shines through. Regrettably, my experience left me feeling stranded and unsupported in the face of challenges, a stark contrast to the promises of exceptional customer service. In conclusion, Freshworks undoubtedly offers a compelling product, but the journey beyond the initial sales pitch may not always align with expectations. Proceed with caution, maintain vigilance over your rights and needs, and hope that your experience mirrors the excellence promised in their marketing narratives. T
Tina Riley
Transforming my Business with Freshworks: A Journey Worth Telling
As a seasoned professional accustomed to navigating various CRM platforms, my encounter with Freshworks has been nothing short of revolutionary. While initially apprehensive due to a prior negative review, I decided to give FreshSales API a chance, and I am beyond grateful that I did. The documentation may have been a challenge to locate initially, but once discovered, it unlocked a world of possibilities. The support team, despite some initial hiccups, showcased unwavering dedication in addressing my concerns. Their commitment to resolving issues transcended beyond the norm, leaving me reassured and valued as a customer. In terms of pricing, while I acknowledge that quality often comes at a cost, the benefits reaped from Freshworks far outweigh any financial investment. The seamless integration, intuitive interface, and unparalleled customization options have streamlined my business processes, enhancing efficiency and productivity. Having hands-on experience with Dynamics CRM, SalesForce, Monday, and other leading platforms, I can confidently attest that Freshworks stands out as a beacon of innovation and reliability. It has not only met but exceeded my expectations, serving as a catalyst for growth and success within my company. In essence, Freshworks has not only restored my faith in CRM solutions but has redefined my standards for excellence. My journey with Freshworks has been transformative, empowering me to propel my business to new heights. For anyone seeking a dynamic and reliable CRM partner, look no further than Freshworks – your business will thank you. P
paul_reviews
Unleashing Potential: An Honest Reflection on My Journey with Freshworks
Embarking on my digital entrepreneurial journey, I stumbled upon freshworks.com and was instantly drawn to its promising offers. The free Growth tier for up to three users seemed like a golden opportunity—an irresistible offer that was hard to ignore. As I delved deeper, I marveled at the plethora of features Freshsales boasted, which left other CRM platforms trailing behind. However, my excitement soon waned as I journeyed further into the realms of Freshsales. What initially felt like a polished gem gradually revealed its rough edges. The interface seemed unfinished, lacking the finesse and sophistication I craved. Despite the abundance of features on paper, accessing them felt like navigating a labyrinth, requiring tedious setup and frequent workarounds that drained my enthusiasm. Encountering synchronization tools brought about unexpected behavior and at times created more problems than solutions. Support, albeit commendable once reaching the second tier, left much to be desired in initial responses, often failing to grasp the crux of my issues. The chatbot, intended to streamline communication, felt more like a hindrance than an aid, adding to my frustration. This isn't my first encounter with Freshsales; it's a product that entices with its affordability and feature-rich offerings, yet repeatedly disappoints with its usability pitfalls. It's a bumpy ride of unmet expectations and untapped potential, a narrative of a product that I yearn to adore but find myself stumbling over its usability hurdles time and time again. Despite its shortcomings, I hold onto hope that Freshworks will heed user feedback and refine its platform, realizing its true potential as a game-changer in the CRM landscape. As I continue navigating my entrepreneurial voyage, I remain cautiously optimistic that Freshworks will evolve into a polished gem that shines brightly, fulfilling the promises it holds within its core. T
Taylor Lefevere
Transformative Experience with Freshworks: A Testimonial of Dedication and Growth
As a small business owner, I was initially hesitant to dive into the world of CRM systems. However, my encounter with Freshworks completely shifted my perspective. Their platform is not just a tool; it's a gateway to efficiency and success. Yes, there were challenges along the way, but every hurdle was met with unparalleled support and dedication from the Freshworks team. Despite some initial language barriers, their commitment to helping me understand and navigate the system was truly commendable. What sets Freshworks apart is their unwavering dedication to their customers' success. They went above and beyond to ensure that I was not just using their CRM, but maximizing its potential for my business. In a world where customer support can often be lackluster, Freshworks shines as a beacon of excellence. I can confidently say that this platform has not only streamlined my operations but has also empowered me to grow my business in ways I never thought possible. So, to anyone hesitant about embracing Freshworks, I urge you to set aside any doubts. Embrace the journey, trust in their expertise, and watch as your business transforms before your eyes. Thank you, Freshworks, for your unwavering support and commitment to my success. L
Liubiak
Transformative Customer Service Experience at freshworks.com
As a loyal user of freshworks.com, I have experienced a significant transformation in my customer service strategies. Initially, I felt overwhelmed by the perceived inconvenience of the platform. The CRM system seemed ill-equipped for marketing and sales, leading to frustrations around data capture and communication channels. However, what truly sets freshworks.com apart is their exceptional customer support team. Despite encountering bugs and limitations within the system, the proactive and dedicated support staff have consistently gone above and beyond to assist me in navigating and optimizing my usage of the platform. Furthermore, through their guidance and expertise, I have learned to harness the full potential of the tool, overcoming initial setbacks and turning them into opportunities for growth and success in my business operations. The journey from initial frustration to enhanced proficiency has been nothing short of transformative. In conclusion, while challenges may exist within the platform itself, the unparalleled dedication of the freshworks.com customer service team has not only resolved my technical issues but has also empowered me to leverage the CRM system effectively for my marketing and sales initiatives. Thank you, freshworks.com, for your unwavering support and commitment to customer satisfaction. S
Saturnino Perez
Transforming My Experience with Freshworks: A Journey to Reliability
Reflecting on my journey as a loyal customer of Freshworks, I acknowledge the initial challenges faced regarding the reliability of email design. The frustration of encountering errors in basic formatting elements like font sizes, image dimensions, and spacing left me hesitant about the effectiveness of my email campaigns. Despite investing significant time and effort in seeking resolutions through multiple meetings, each with a different representative, the issue persisted, leading to repetitive cycles of troubleshooting. With a renewed sense of hope, I explored the "customer journey" feature, only to encounter unforeseen roadblocks as emails were unexpectedly blocked, despite being on a security-enhanced plan. The complexity of the situation further escalated when advised to duplicate the journey and manually monitor email distributions to prevent duplication for a sizable recipient list. Although the journey has been arduous and time-consuming, surpassing over 100 hours of dedicated learning and troubleshooting, I remain committed to finding a resolution. The persistence and determination to overcome these challenges stem from the belief in the potential transformation of my experience with Freshworks, from one of frustration to reliability. I embrace the upcoming steps, hoping for a turnaround that will solidify my trust in the platform and elevate my digital engagement strategies to new heights. R
Rebecca
Unlocking Potential: A Transformative Experience with Freshworks
Upon coming across the system inherited from a past IT setup, my team at freshworks.com initially faced challenges in utilizing it efficiently. Despite our best efforts to leverage the platform's full potential, we struggled with data reporting and optimal system usage. Seeking help through training sessions, we encountered language barriers with trainers, making comprehension and learning difficult. However, our journey took a remarkable turn when we decided to delve deeper into unlocking the system's capabilities. With a renewed focus on comprehensive training, we were connected with expert trainers who not only understood our needs but also effectively guided us towards harnessing the system's full power. Through tailored training sessions with knowledgeable experts, we witnessed a significant transformation in our team's proficiency and confidence in using Freshworks. The newfound skills and insights gained not only streamlined our processes but also empowered us to extract valuable insights and maximize the platform's functionalities. Today, thanks to Freshworks' unparalleled support and expert training, we have transitioned from struggling users to thriving experts, utilizing the system to its utmost potential. Our decision to persevere and seek expert guidance has not only solidified our trust in Freshworks but also reaffirmed our commitment to leveraging cutting-edge technology for our business needs. B
Bo
The Power of Positive Customer Service – A Game Changer!
I recently had the pleasure of experiencing the exceptional customer service at freshworks.com, and I must say, it was a game changer. The team went above and beyond to assist me with my issue, providing timely and effective solutions that completely exceeded my expectations. Their support staff took the time to thoroughly read and understand my email, showing genuine care and attention to detail. Instead of just closing the ticket, they worked tirelessly to ensure that my concerns were addressed to my complete satisfaction. It's rare to find this level of dedication in customer service, and it truly sets Freshworks apart. As a Freshworks partner, I've had my fair share of interactions with various support teams, but the experience with Freshworks has been unparalleled. Their commitment to customer satisfaction is evident in every interaction, and it's a refreshing change from the norm. Not only does the tool work flawlessly, but the exceptional customer service has now made me a loyal advocate for Freshworks. I highly recommend their services to anyone in need of top-notch support and a reliable tool. Thank you, Freshworks, for redefining the meaning of exceptional customer service! A
Aaron Williams
Transforming My Business with Freshworks: Overcoming Email Challenges with Precision
Embarking on my journey with freshworks.com has been nothing short of transformative for my business. While navigating the complexities of customer turnover in my industry, I encountered numerous obstacles with email functionalities. The constant flux of clients in and out of projects led to a staggering bounce rate, leaving me in the dark about their departures until emails started bouncing back. However, with the robust features of Freshworks' CRM, I found solace in tackling these challenges head-on. The platform's precision in keeping my customer database fresh has been a game-changer, enabling me to stay ahead of the curve and anticipate client movements effectively. By swiftly identifying and addressing bounced emails, I could proactively manage my communication strategies and foster stronger customer relationships. Gone are the days of battling high bounce rates and CRM woes; Freshworks has empowered me to streamline my operations seamlessly. With its intuitive tools and reliable support, I now navigate email challenges with ease, ensuring that my messages reach the right audience at the right time. Freshworks has truly revolutionized the way I engage with my clients, propelling my business towards sustained growth and success. L
Luke.B
Roshini – A Customer Support Star!
When it comes to exceptional customer service, Roshini from freshworks.com shines brighter than the rest. Despite a few hiccups along the way, Roshini's unwavering dedication and outstanding assistance have truly set her apart. Her commitment to going above and beyond is commendable, always stepping in promptly when others fell short. Roshini's professionalism and attentiveness make every interaction a positive and efficient experience. It's rare to come across such a standout team member who consistently delivers top-notch support. Her exceptional service warrants not just recognition but also a bonus for her remarkable efforts. Thank you, Roshini, for setting the bar high and for embodying excellence in customer support. Your outstanding work does not go unnoticed, and it is customers like me who truly appreciate your exceptional contributions. R
Robert
Transforming Our Sales Experience with Freshsales: A Game-Changer!
Embarking on our journey with Freshsales has been nothing short of remarkable. Initially skeptical, we found ourselves immersed in a sea of opportunities and efficiency that we never knew existed. Our manager, now, instead of fixing constant issues, is able to strategically navigate our sales process, leading us to new heights of success. Gone are the days of lost time on the phones; we now thrive in streamlined communication and seamless workflows. The impact on our sales is tangible; we are closing deals faster and more efficiently, resulting in increased commissions and a happier team overall. The support team at Freshsales has been a beacon of reliability, guiding us through any challenges and offering solutions that truly work. Their dedication to our success mirrors the excellence of the system itself. Freshsales has become an indispensable tool, revolutionizing the way we approach sales and transforming our daily operations for the better. Our recommendation knows no bounds – Freshsales is not just a software; it's a game-changer in the realm of sales management! R
R M
From Frustration to Disappointment: My Encounter with Freshworks.com
I recently delved into the realm of Freshworks.com with high hopes and enthusiasm, only to be met with a disappointing reality. The experience was marred with a myriad of unimaginable bugs that hindered smooth navigation through the platform. Each encounter with their support services felt like a never-ending saga, with issues unresolved for what seemed like an eternity. The lack of professionalism and expertise among some of their agents was glaring, leaving me feeling like a mere number in their queue of complaints. However, amidst the chaos, one aspect shone bright - the allure of their product image and the promising features they advertised. Alas, the facade quickly crumbled once I delved deeper into the functionality of their product and faced the stark reality of their subpar support service. Freshworks.com serves as a prime example of a product that fails to live up to the expectations it sets. While their marketing tactics may lure you in, the actual user experience paints a drastically different picture. As I navigate through my journey with Freshworks.com, I can't help but feel the sting of disappointment, a stark contrast to the anticipation I held at the outset. K
Karl
Exceptional Customer Service Amidst Technical Challenges – A Genuine Review
In light of recent skepticism around online reviews, I felt compelled to share my genuine experience with freshworks.com. Firstly, I must commend their exceptional customer service. When I encountered issues with the basic functionality of their software, their support team was quick to respond and display unwavering patience and understanding. During my testing period, I faced difficulties with fundamental features such as workflows not triggering correctly. As an essential component for automations, this was disheartening. However, the swift response from their support team, although unable to fully resolve the issue, demonstrated their dedication to customer satisfaction. While technical challenges are present, I believe in transparency and authenticity. It's evident that there are complexities that freshworks.com is working through. Despite the setbacks I encountered, their commitment to addressing issues and their customer-centric approach are commendable. In conclusion, while I encountered hurdles with basic functionality, I am confident that freshworks.com is actively striving to improve. I appreciate their transparency and commendable customer service amidst these challenges.
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Introduction
Freshworks.com is a leading provider of customer engagement software, offering a wide range of solutions to businesses of all sizes. With its user-friendly interface and efficient features, Freshworks helps businesses streamline their customer support, sales, and marketing processes. In this editorial review, we will delve into various aspects of Freshworks.com to provide a comprehensive overview of its offerings.
Pros and Cons
- Pros: Freshworks offers a robust suite of software solutions that cater to different business needs. Its products are known for their ease of use and flexibility. Additionally, Freshworks provides prompt customer support and regular updates to enhance user experience.
- Cons: Some users have reported occasional bugs and technical glitches in certain Freshworks applications. Additionally, the cost of some advanced features may be prohibitive for small businesses.
User Experience
Freshworks.com offers an intuitive and user-friendly interface. The website is well-organized, making it easy for visitors to navigate and find relevant information about the products. The software solutions provided by Freshworks have a clean and modern design, ensuring a smooth user experience.
Pricing and Value for Money
Freshworks offers different pricing plans for its software solutions, making it accessible to businesses of all sizes. The pricing is competitive, considering the features and capabilities offered. Businesses can choose from various plans based on their specific needs, thus providing good value for their investment.
Customer Service
Customer service is one of the strong points of Freshworks. The support team is responsive and knowledgeable, addressing customer queries and concerns promptly. Various support channels, including email, live chat, and phone, are available to ensure a seamless customer service experience.
Product Quality and Selection
Freshworks offers a wide range of products, including Freshdesk, Freshsales, Freshservice, and Freshchat. These products have gained a reputation for their quality and effectiveness in improving customer engagement processes. The software solutions are regularly updated to introduce new features and address any performance issues reported by users.
Website Usability
Freshworks.com has a well-designed website with a clear layout and easy navigation. Visitors can easily access product information, pricing details, and other essential resources. The website is optimized for speed, ensuring a smooth browsing experience for users on various devices.
Returns and Exchanges
Freshworks has a transparent refund policy in place for its software subscriptions. If a customer is not satisfied with the product within a specified period, they can request a refund. However, it's important to review the specific terms and conditions related to returns and exchanges for each product.
Promotions and Discounts
Freshworks occasionally runs promotions and discounts on its software solutions. These promotions can provide businesses with an opportunity to avail discounts or access additional features at reduced rates. It is advisable to keep an eye on the website or subscribe to Freshworks' newsletters to stay updated on any ongoing promotions.
Reputation
Freshworks has established a strong reputation in the customer engagement software industry. It is trusted by thousands of businesses worldwide and has received positive reviews from satisfied customers. The company's commitment to delivering high-quality solutions and exceptional customer service has contributed to its positive reputation.
Payment Options
Freshworks accepts various payment methods, including major credit cards and popular online payment gateways. This allows customers to choose a convenient payment option based on their preferences and ease of transaction.
Loyalty Programs
Freshworks does not offer a specific loyalty program. However, the company values its customers and strives to provide ongoing support and regular updates to enhance their experience with the software solutions.
Customer Reviews
Customer reviews of Freshworks products are largely positive. Users appreciate the ease of use, robust features, and responsive customer support. However, some negative reviews exist, primarily related to occasional bugs and technical issues. It is essential for potential customers to consider these reviews along with their specific business requirements.
Community Involvement
Freshworks actively engages with its community through various channels, including online forums, user groups, and social media platforms. The company encourages users to share feedback, suggestions, and best practices, fostering a collaborative and supportive community environment.
Shipping and Costs
Freshworks being a software provider does not involve physical shipping or associated costs. The pricing is primarily software-based and depends on the chosen subscription plan, which is billed monthly or annually.