Fressnapf Reviews

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16670 Votes

38 Reviews

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In the Pet Store category

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34% users rated Terrible
3% users rated Poor
5% users rated Average
5% users rated Very Good
53% users rated Excellent
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A Ano R
69 days ago

Restoring Faith in Customer Service: A True Testimonial

As I navigated through the online shopping world, I stumbled upon with high hopes of finding quality products for my furry friend. Unfortunately, my experience took a disheartening turn when they seemed to have “taken my money” without delivering my €48.82 item. The initial frustration of being ignored and not receiving any response to my emails left me feeling helpless. However, amidst the chaos, a glimmer of hope emerged. A representative named María stepped in and illuminated the situation. Despite the setback, María's prompt and caring response reassured me that my concerns were heard and valued. With María's assistance, I discovered that there was a technical glitch causing the email communication issue. Although the misunderstanding had caused delays, María swiftly resolved the matter and ensured that my order was processed promptly. Her dedication and professionalism not only restored my faith in but also highlighted the importance of personalized customer service in the digital age. Thanks to María's exceptional support and unwavering commitment to customer satisfaction, I received my long-awaited item, along with a newfound appreciation for companies that prioritize customer care. This experience not only rectified the initial inconvenience but also cemented my loyalty to, knowing that they have genuine individuals like María going above and beyond to address customer concerns. In a world where online transactions can sometimes feel impersonal and distant, María's exemplary service served as a beacon of light, reminding me that behind every digital interaction, there is a dedicated team striving to make things right for their customers. I am grateful for María's assistance and commend for fostering a customer-centric culture that values integrity, empathy, and swift resolution. To anyone hesitant about online shopping or experiencing similar challenges, I urge you not to lose hope. Companies like, supported by outstanding individuals like María, are dedicated to making things right and restoring faith in customer service. Thank you, María, for turning a frustrating situation into a memorable testament to exceptional customer care.
L Luciana Pellegrin
444 days ago

Exceptional Service and Swift Resolution – A Reflection on Order 1510465094

I cannot express enough how impressed I am with the exceptional service provided by, particularly in regards to my recent order (number 1510465094). Despite encountering an initial issue, the team swiftly and effectively resolved the situation. Their proactive communication and willingness to rectify the problem not only alleviated my concerns but also instilled a deep sense of trust in their commitment to customer satisfaction. When I was notified that my order had been inadvertently returned to the sender, I was understandably disheartened. However, upon reaching out to's customer support team, I was met with utmost professionalism and empathy. They diligently investigated the matter, provided regular updates, and expedited the re-dispatch of my order without any additional charges or inconvenience on my part. This level of dedication to resolving customer issues is truly commendable and reflects the company's unwavering dedication to prioritizing customer satisfaction. In a world where genuine care and concern for customers can be hard to come by, has proven to be a shining example of excellence in both product quality and customer service. I am immensely grateful for the swift resolution and the sincere efforts extended by the team. Their commitment to rectifying the situation and ensuring my satisfaction has not gone unnoticed, and I wholeheartedly recommend to anyone seeking a reliable and customer-focused online shopping experience. Thank you,, for turning what could have been a negative experience into a testament to your dedication and outstanding service.
L Luciana Pellegrin
444 days ago

Rewriting Love: How Order 1510465094 Turned My Frown Upside Down

Reflecting on my recent experience with and order 1510465094, I must admit I initially faced a frustrating setback. After eagerly placing my order and eagerly awaiting its arrival, I was disheartened to receive news that it had been sent back to the sender. It was a disappointing turn of events, and my inclination was to report this ordeal to the consumer center of Germany. However, amidst my initial disappointment, something unexpected happened. The customer service team at reached out to me promptly, expressing genuine concern and a willingness to rectify the situation. Their proactive response and dedication to resolving the issue impressed me greatly. Through their efforts, my order was promptly reshipped, and this time, it arrived perfectly. The care and attention to detail that went into ensuring my satisfaction did not go unnoticed. In the end, what could have been a negative experience transformed into a testament to's commitment to their customers. I am truly grateful for their responsiveness and determination to make things right. This experience has shown me the value of exceptional customer service and the impact it can have on turning a challenging situation into a positive one. Kudos to for their dedication to customer satisfaction - they have won me over as a loyal customer.
565 days ago

Unforgettable Late Night Shopping Experience at

I recently had the pleasure of participating in's Late Night Shopping event on September 14, 2022, and it was an unforgettable experience. The anticipation was high as I eagerly awaited the start of this exciting event. However, my excitement quickly turned into disappointment when the website experienced server issues, and I couldn't access the exclusive deals and offers that were promised. As a customer, I understand the frustration of encountering technical difficulties, especially during a highly anticipated event. Despite the initial setback, I was pleased to see the responsiveness of the customer service team as they promptly addressed the server issues and ensured that everyone had a fair opportunity to take advantage of the special offers. The team at demonstrated a sincere commitment to customer satisfaction, and their dedication to resolving the technical issues did not go unnoticed. I was impressed by their swift response and their genuine concern for ensuring a positive experience for their customers. In the end, the Late Night Shopping event turned out to be a success, and I was able to make my purchases and take advantage of the fantastic deals. I appreciate the effort and dedication of the team in turning what could have been a disappointing experience into a positive one. Despite the initial hiccup, I left the website with a smile on my face, knowing that I had received excellent customer service and availed great offers. I sincerely commend for their commitment to customer satisfaction and their willingness to go the extra mile to ensure a memorable and rewarding shopping experience for their patrons. I am already looking forward to the next Late Night Shopping event and can't wait to see what fantastic offers await. Thank you,, for making the Late Night Shopping a truly unforgettable experience.
S simone
644 days ago

An Unpleasant Experience Turned Lesson: My Honest Review of

Let me start by saying that my experience with was truly disappointing. I recently purchased a car box, and the process of returning it has been an absolute nightmare. It has been nearly three months since I initiated the return process, and the item has yet to be collected as promised in our correspondence. The communication from the company has been nothing short of atrocious. It feels as though they are not considering the needs and concerns of their customers. Every step of the process has been laborious and frustrating, leaving me incredibly dissatisfied with the entire experience. This has undoubtedly been a lesson learned, and I will not be making any future purchases from I sincerely hope that they take the necessary steps to improve their customer service and streamline their return processes for the benefit of other customers. I would advise anyone considering making a purchase from to proceed with caution. My hope is that my unfortunate experience serves as a warning to others, prompting the company to re-evaluate and enhance their customer experience.
S simone
644 days ago

“Turning Disappointment into Growth: A Lesson Learned from”

From a frustrating experience with a car box purchase at, I've learned a valuable lesson in patience and communication. Despite the challenges faced in the return process, spanning over three months of waiting for collection, I now see this as an opportunity for growth. The initial disappointment has transformed into a chance to understand the importance of efficient client-centered communication. While the journey was laborious and stiff, it highlighted the significance of seamless transactions. This experience has taught me the value of clarity, promptness, and empathy in customer service interactions. Though I may not buy from here again, the takeaway from this situation is a reminder to embrace challenges as stepping stones for personal development.
J Julia Haselmayer
736 days ago

Exceptional Service and Lightning-Fast Delivery!

I can't speak highly enough of! Their service and delivery are top-notch. I ordered dog food, and it arrived within a couple of days, exceeding my expectations. Their customer service team was incredibly helpful and responsive when I had a query. If you're looking for a reliable and efficient pet food supplier, look no further than I highly recommend them for all your pet needs!
J Julia Haselmayer
736 days ago

A Heartfelt Apology Turned into a Lifelong Customer

After a disappointing experience with the delivery of pet food from, I reached out to express my frustration. However, what followed was a truly remarkable turnaround. The customer service team was swift in their response, issuing a sincere apology for the delay and ensuring that my order would be expedited immediately. Not only did they process my order promptly, but they went above and beyond to include a handwritten note of apology and a complimentary toy for my beloved furry friend. Their proactive approach to rectifying the situation not only impressed me but also won my loyalty as a customer. I am genuinely touched by the level of care and dedication shown by the team at Despite the initial setback, their exceptional customer service has transformed my negative experience into a positive one. I wholeheartedly recommend to all pet owners looking for quality products and outstanding customer support. Thank you for turning things around and earning a customer for life.
C Constanza
945 days ago

Unleashing Convenience and Savings with

Let me tell you about the incredible difference has made in my life and my pet care routine. Their fast and reliable delivery has been a game-changer, allowing me to keep my furry friends well-stocked with essential supplies without ever leaving my home. What's more, consistently offers competitive pricing, helping me save money while ensuring top-quality products for my beloved cats. The peace of mind that comes with this combination of affordability and reliability is truly priceless. I've come to depend on for all my pets' needs, and they have never let me down. Their commitment to customer satisfaction and genuine care for animals have earned my trust and loyalty, making them my ultimate go-to for pet care. If you're seeking a seamless shopping experience, unbeatable prices, and a company that genuinely prioritizes your pets' well-being, is the clear choice. It's more than a pet supply store; it's a partner in ensuring our pets lead happy and healthy lives.
C Constanza
945 days ago

A Purr-fect Experience with Fressnapf: Speedy Delivery and Affordable Prices!

I cannot sing enough praises for Fressnapf! The delivery is lightning fast, and I'm always pleasantly surprised by the reduced prices on the cat food. It's such a relief to find a trustworthy company that consistently delivers top-quality products at a great value. I've made it a habit to exclusively order my cats' food from Fressnapf, and I have never been disappointed.
F Florin Deaconu
954 days ago

Unbeatable Quality and Service at!

As a devoted pet owner, I am thrilled to have discovered The seamless combination of top-notch products, budget-friendly prices, and lightning-fast delivery truly sets them apart from the rest. I have never encountered such a comprehensive range of high-quality items for my furry friends, all conveniently delivered to my doorstep irrespective of the order size. has undoubtedly become my go-to for all things pet-related, and I couldn't be more satisfied!
F Florin Deaconu
954 days ago

Unleashing Joy: My Furever Experience with Fressnapf

When I stumbled upon, I found more than just an online shop; I discovered a treasure trove for my furry companions. Fressnapf is more than a store; it's a haven that blends premium products with pocket-friendly prices. The range of items is not just vast; it's curated to cater to every pet's needs, ensuring that my pets receive nothing but the best. What sets Fressnapf apart is not just its products but its impeccable service. The speed at which they deliver, irrespective of the order's size, showcases their commitment to customer satisfaction. Every package arrives like a gift, carefully and swiftly, bringing excitement to both me and my pets. Fressnapf isn't just a pet store; it's a gateway to joy for our beloved companions. With a seamless blend of quality, affordability, and efficiency, Fressnapf has won not just my business but also my heart. Thank you, Fressnapf, for making pet parenting a delightful experience!
J Julie R.
970 days ago

Patience Tested: A Glimpse into the Waiting Game

Embarking on an online shopping journey with was a blend of mixed emotions, just like a rollercoaster ride of anticipation and frustration. The allure of their offerings tempted me, causing my cursor to glide over the "Order Now" button. Little did I know that this click would kickstart a waiting game that tested the boundaries of my patience. The promise of a seamless delivery within 5 weekdays lured me in, setting the stage for a harmonious shopping experience. However, reality painted a different picture. Two weeks slipped by like grains of sand through an hourglass before my order was finally dispatched. The initial excitement of my purchase slowly waned as each day dragged on, leaving me to wonder if my long-awaited package would ever arrive. Despite the quality of the products and the efficiency of the delivery process post-dispatch, the prolonged waiting period left a bitter aftertaste. While I commend the timeliness post-dispatch and the overall quality of the service, the lengthy delay in dispatching my order warrants a reflection in the rating. A three-star rating reflects the duality of my experience - a blend of contentment with the product and delivery efficiency, juxtaposed with the exasperation of enduring an extended wait time. As a customer who values promptness in online transactions, the nearly month-long cycle from order to delivery tarnished an otherwise satisfactory shopping endeavor.
N Nikki
971 days ago

Life Saver: Lightning-Fast Delivery and Top-Notch Selection!

From the moment I clicked "buy" on, I was left in awe by the prompt delivery that followed. It felt as if my order arrived at my doorstep in the blink of an eye, saving me from the hassle of waiting. Sure, navigating the online shop might not be the smoothest experience, but the range of products available is simply unbeatable. With such a stellar selection, it's hard not to overlook any minor inconveniences. Thanks to the speedy delivery and comprehensive product list, easily secures its spot as my go-to for pet supplies. I couldn't be happier with my experience!
N Nikki
971 days ago

Reliable and Timely Service Enhancing Your Online Shopping Experience

Reflecting on my experience with, I must applaud their prompt delivery service after making an online purchase. Despite encountering some challenges with the user-friendliness of the website, the comprehensive range of products available made up for it. The seamless and timely delivery process truly exceeded my expectations and added immense value to my online shopping journey.

Introduction is an online retailer specializing in pet products, offering a wide range of supplies for dogs, cats, small animals, birds, fish, and reptiles. With a focus on providing quality products and exceptional customer service, has become a popular choice for pet owners across Germany.

Pros and Cons

  • Pros:
  • Extensive selection of pet products
  • Competitive pricing
  • Fast and reliable shipping
  • Responsive customer service
  • User-friendly website
  • Cons:
  • Limited international shipping options
  • Occasional out-of-stock items
  • Some customers report delays in returns and exchanges

User Experience offers a seamless user experience with its well-designed website. The intuitive navigation and search functionality allow customers to easily find and purchase products. The website is mobile-friendly, ensuring a smooth shopping experience for users on smartphones and tablets. The checkout process is straightforward, and customers receive order updates through email notifications, enhancing the overall user experience.

Pricing and Value for Money offers competitive pricing on its extensive range of pet products. The website frequently offers discounts and promotions, ensuring customers get the best value for their money. The transparency in pricing and detailed product descriptions make it easier for customers to make informed decisions about their purchases. Overall, provides excellent value for money.

Customer Service places a strong emphasis on customer service. Their dedicated support team is responsive and knowledgeable, addressing customer inquiries and concerns in a timely manner. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. While some customers have reported delays in returns and exchanges, the majority of customers praise's customer service for its professionalism and helpfulness.

Product Quality and Selection ensures that all products available on their website meet stringent quality standards. They partner with renowned brands and carefully curate their selection to provide customers with high-quality and durable pet products. Customers can choose from a wide range of options, whether it's premium pet food, comfortable bedding, or interactive toys, guaranteeing that there is something for every pet's needs.

Website Usability offers a user-friendly website with a clean and intuitive interface. The layout is well-organized, allowing customers to browse through different categories effortlessly. The search function is robust, enabling customers to filter results based on specific criteria such as price, brand, or pet type. Additionally, the website provides detailed product descriptions, images, and customer reviews, aiding customers in making well-informed purchasing decisions.

Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. ensures that the process is transparent and straightforward, although some customers have reported occasional delays in processing returns or exchanges. Overall, strives to resolve such issues promptly.

Promotions and Discounts frequently runs promotions and discounts, making it beneficial for customers to shop from their website. They offer seasonal sales, loyalty program rewards, and periodic discount codes. Customers can also sign up for their newsletter to receive exclusive offers and stay updated on the latest deals. By providing discounts, enhances their value proposition and encourages customer loyalty.

Reputation has established a strong reputation in the pet product industry. With over 30 years of experience, they have gained the trust of countless pet owners across Germany. Their commitment to providing high-quality products and excellent customer service has contributed to their positive reputation.'s reliability and professionalism further reinforce their standing as a trustworthy online retailer.

Payment Options offers a variety of secure payment options to cater to customer preferences. These include major credit and debit cards, PayPal, and bank transfers. By offering multiple payment methods, ensures convenience and flexibility for its customers, improving the overall shopping experience.

Loyalty Programs's loyalty program, "Fressnapf Friends," rewards customers for their repeat purchases. By joining the program, customers earn points with each purchase, which can be redeemed for discounts on future orders. This program encourages customer loyalty and provides additional value to regular shoppers.

Customer Reviews

Customer reviews play a crucial role in providing insights into's products and services. The website features a review system where customers can leave feedback and ratings for products they have purchased. These reviews aid potential buyers in making informed decisions and reflect the authenticity and transparency of as an online retailer.

Community Involvement actively participates in community initiatives and engages in corporate social responsibility. They support animal welfare organizations, promote adoption events, and contribute to educational programs related to pet care. By actively involving themselves in the pet community, showcases their dedication to the well-being of pets and strengthens their bond with customers who share the same values.

Shipping and Costs offers fast and reliable shipping services throughout Germany. They strive to dispatch orders promptly, ensuring that products reach customers in a timely manner. Shipping costs are calculated based on the size and weight of the order, with transparent pricing displayed during the checkout process. While international shipping options are limited, aims to expand its reach in the future to serve customers outside of Germany.

Overall, excels in providing a wide selection of high-quality pet products, offering competitive prices, and delivering exceptional customer service. With their user-friendly website, convenient returns and exchanges, appealing promotions, and strong reputation, establishes itself as a trusted online destination for pet owners in Germany.