Users Voice for Frette

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Frette Overall rating
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Review article published on: 23 Sep 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 1.7 4.1 5 1 1.4
Feb 2023 5 5 5 3.4 5 1.3
Mar 2023 5 5 5 3.1 5 5
Line Chart for Rating of peer stores

Detailed Frette Review by

Introduction: is a luxury bedding and home decor online retailer offering a diverse selection of high-quality products to customers around the world. Known for exquisite Italian craftsmanship, has a reputation for creating timeless designs that deliver timeless luxury.

Pros and Cons:

Pros of include a wide selection of bedding, towels, and other decor items, exceptional customer service, fast shipping, and a generous return policy. Cons include high prices and limited customization options.

User Experience: is easy to navigate, with clear product descriptions and images. Customers can filter by color, size, and price to find the perfect product, and they can add items to a wishlist for future reference. also offers a mobile app for convenient browsing.

Pricing and Value for Money:

Products on are expensive, reflecting the luxury materials and exceptional craftsmanship that goes into each item. However, the quality of the products justifies the cost for those who value luxurious comfort and longevity.

Alternatives:'s closest competitors are other high-end bedding and home decor retailers such as and Both offer similar premium products at similar prices.

Customer Service: offers exceptional customer service, with a chat function for quick responses to any questions or concerns. The company also has a 1-800 number for phone support, and friendly and knowledgeable representatives are available to provide assistance.

Product Quality and Selection: is known for its exquisite Italian craftsmanship and its use of high-quality materials such as Egyptian and Giza cotton. The product selection encompasses bedding, bath linens, home decor items, and gifts. offers a wide range of sizes and colors, but limited customization options.

Website Usability: is easy to navigate, with clear product categories and subcategories. The search function is effective, and customers can filter by various criteria to quickly find what they're looking for. The site also offers detailed product descriptions and images.

Returns and Exchanges: has a generous return policy, with free returns for most items within 30 days of purchase. The company provides return labels and offers refunds or exchanges. Customers must contact customer service to initiate a return or exchange.

Promotions and Discounts: offers occasional promotions and discounts, particularly during holidays and sales events. Customers can sign up for email updates to stay informed of upcoming sales and promotions.


Frette has a reputation for producing high-quality, luxurious bedding and home decor items. The company is known for its Italian craftsmanship and its use of premium materials like Egyptian and Giza cotton.

Payment Options: accepts major credit cards including Visa, Mastercard, American Express, and Discover. The website also accepts payments through PayPal.

Loyalty Programs: does not have a formal loyalty program. However, customers can create a account to track orders, create wishlists, and receive email updates on upcoming sales and promotions.

Customer Reviews:

Customer reviews on are overwhelmingly positive, with many customers praising the quality and comfort of the products. Some customers note that the prices are high, but feel that the quality justifies the cost.

Community Involvement: does not have a formal community involvement program. However, the company has partnered with charities and non-profits to donate products for auctions and events in the past.

Shipping and Costs: offers free ground shipping on all orders within the continental US. Shipping to Alaska and Hawaii incurs an additional fee. Expedited shipping options are available for an additional charge. International shipping rates vary by location.