Friars Reviews

Voted Good (4/5)

34 Votes

40 Reviews

Vote Now

In the Chocolate Artisan category

Pie-Chart Analysis

23% users rated Terrible
0% users rated Poor
5% users rated Average
15% users rated Very Good
58% users rated Excellent
Write a review
K Keith Ganley
83 days ago

Unforgettable Delight: Makes Gift-Giving Effortless

I found myself in a predicament, searching for a meaningful Christmas gift for an elderly relative who seemed to have it all. Feeling unsure, I stumbled upon, and their Iconic Selection of chocolates caught my eye. The package arrived just in time, and the moment it was unwrapped, its exceptional presentation captivated my relative. The distinctive packaging added an extra touch of elegance, and the chocolates themselves were an instant hit. Not only did they bring joy, but they also provided an opportunity for us to bond over delectable treats. The seamless service provided by left me impressed, and I am certain that I will turn to them again when I need to delight a hard-to-please recipient.
T Tasha
84 days ago

A Sweet Escape: Friars Delights All Your Senses

Let me take you on a journey through my experience with Friars, a chocolate paradise that I stumbled upon online and in their charming Keswick store. As a devoted sweet tooth, I can attest to the fact that Friars boasts a delectable assortment of chocolates and treats that cater to every craving. What truly caught my attention was their innovative low sugar options, which proved to be a delightful surprise for gifting occasions. The attention to detail in curating a diverse selection truly sets Friars apart. Despite never having encountered any issues with my orders, the friendly and helpful staff in the store exuded warmth and expertise, making every visit a memorable one. Their commitment to customer satisfaction shines through their exceptional service. Whether you're seeking a perfect gift or a well-deserved indulgence for yourself, Friars is a hidden gem that I wholeheartedly recommend. Prepare to be dazzled by their offerings that not only please your taste buds but also leave a lasting impression on your heart.
S ST London
91 days ago

Indulging in Friars: A Gift Worth Sharing (Reluctantly!)

There's something truly magical about receiving chocolates as a Christmas gift, and my experience with was nothing short of delightful. Despite living close to two renowned chocolate shops, Friars managed to impress me with their delectable assortment. From the moment I opened the box, I was captivated by the rich aroma and exquisite presentation. Each bite was a celebration of flavor, texture, and craftsmanship. Every piece felt like a luxurious treat, made with the finest ingredients and utmost care. The chocolates were so indulgent that I found myself reluctantly sharing them, wanting to savor every last piece for myself. Friars has truly perfected the art of creating memorable gifts that leave a lasting impression. Their chocolates not only brought joy and sweetness to my holiday season but also left me craving more. I can confidently say that has earned a loyal customer in me.
T TiptreeJam
101 days ago

Friars: A Delicious Switch Worth Making

From the moment we made the switch to Friars from another well-known chocolate making business, we knew we made the right decision. Navigating the Friars website was a breeze, and their extensive range of products, especially their delectable dark chocolate, left us spoilt for choice. The competitive prices and hassle-free delivery were just the cherry on top. And let's not forget about the chocolates themselves – they were absolutely excellent. What made the experience even sweeter is knowing that Friars remains a UK family-owned business. We couldn't be happier with our switch to Friars.
N Nigel
106 days ago

An Unparalleled Customer Delight Experience at

Diving deep into the world of online shopping, I stumbled upon on a quest for delectable treats, hoping to find something special for the festive season. And oh, how pleased I was with my discovery! Not only did I find their irresistible chocolate cherries that were an instant hit with my taste buds, but I also encountered an unexpected snag during my purchase journey. The true measure of a company's worth shines in moments of adversity, and delivered beyond expectations. Despite facing a minor hiccup, their customer service team exhibited unparalleled professionalism and efficiency in swiftly resolving the issue. Their responsiveness and dedication to ensuring customer satisfaction left me in awe. With a heart brimming with gratitude, I extend my deepest appreciation to the entire team for their unwavering commitment to excellence. This experience has undoubtedly secured my loyalty, and I eagerly anticipate future interactions with such a remarkable company. As the holiday season approaches, I raise my chocolate cherry-filled glass to, knowing that their products and service are truly a cut above the rest. Thank you for turning a potentially stressful situation into a shining example of outstanding customer care. Merry Christmas and here's to many more delightful shopping experiences with!
G Gary Ware
120 days ago

A Gem of a Find in the Heart of the Lake District

Stepping into Friars in Keswick felt like stumbling upon a hidden treasure trove. Their shop exudes warmth and charm, much like the friendly smiles of their staff. While exploring their online store, I found myself pleasantly lost in a sea of unique gifts perfect for every occasion. Whether it's for a birthday surprise, a thoughtful Christmas present, or a simple token of appreciation, Friars has curated a remarkable selection that caters to every need. Their passion for quality and customer satisfaction shines through in every purchase, making shopping with them a delightful experience. Thank you, Friars, for being a beacon of excellence in the world of independent retail. Your shop in the Lake District and your online presence truly embody the essence of heartfelt gifting. I look forward to many more visits and purchases in the future!
K Karen
138 days ago Delivers a Mixed Experience

As a loyal customer of, I recently encountered a disappointing situation with my order. Upon its arrival, I discovered that the packet of Buttered Brazils was torn open, causing the contents to spill and become sticky. Some of the products were even broken, and to make matters worse, the toffee had transferred to another box of Sugared Almonds, which were intended as a gift. This experience left me feeling let down, especially after reading positive reviews about Friars. It seems that issues with poor packaging persist despite the high-quality products and prices. It's disheartening when a company that prides itself on offering upscale items fails to address such a fundamental problem, especially in the digital age where online purchases are prevalent. I've had better luck with delicate items from other online retailers, which raises concerns about Friars' reliability and attention to detail. Nevertheless, I've reached out to Friars' customer service in the hope of finding a resolution. While this experience has been disappointing, I remain optimistic that the company will take steps to redeem themselves. As a customer who values quality and integrity, I believe in giving Friars the opportunity to improve and elevate their service. Sincerely, Karen Knowles MBE
K Karen
138 days ago

Exceptional Service and Resilience: A Testimonial

After experiencing a packaging issue with my recent order from Friars, I felt compelled to share my feedback. Despite the disappointment of receiving torn packaging and damaged products, I was pleasantly surprised by the exceptional service I received from the customer support team. Upon discovering the Buttered Brazils packet completely torn open and the contents broken and sticky, I initially felt disheartened. The toffee had even transferred to the box of Sugared Almonds, rendering both items unsuitable as gifts. However, after reaching out to customer services, I was met with a swift and understanding response. Their willingness to address the issue and provide a satisfactory resolution truly impressed me. While the initial experience was subpar, the proactive support and assistance I received ultimately restored my confidence in Friars. Their dedication to addressing customer concerns and rectifying the situation speaks volumes about their commitment to customer satisfaction. Despite the packaging mishap, I believe that Friars' resilience and commitment to resolving issues sets them apart. I appreciate their efforts in redeeming the situation, and it reaffirms my trust in their brand. I am grateful for the prompt assistance and the genuine care exhibited by the customer support team. In conclusion, I commend Friars for their exceptional customer service and their dedication to ensuring a positive customer experience. Despite the initial setback, their willingness to make things right has left a lasting impression on me. I look forward to future interactions with Friars, knowing that they prioritize customer satisfaction above all else. Sincerely, Karen Knowles Mbe
M Miss Katie Clarke
139 days ago

Fantastic family company

As a devoted fan of exquisite chocolates, I cannot help but express my overwhelming joy after discovering This family-owned company has not only captured my heart with their delectable treats but has also won my utmost respect with their exceptional customer service. Upon stumbling across their website, I was immediately drawn to the heartfelt story behind the brand. Learning about their rich heritage and unwavering dedication to crafting premium chocolates filled me with admiration and a desire to support such a genuine, family-oriented business. After indulging in their luxurious chocolates, I was thoroughly impressed by the exceptional quality and exquisite taste. Their products are not just chocolates; they are works of art meticulously crafted to perfection. Without a doubt, I knew I had stumbled upon a treasure trove for unique, heartfelt gifts for all my loved ones. However, what truly solidified my loyalty to Friars was the outstanding service I received when a courier mishandled my order, resulting in damaged chocolates. The moment I reached out to Friars, they swiftly took charge of the situation and sent me replacements with unparalleled care and efficiency. Their dedication to ensuring customer satisfaction left a lasting impression on me. From their delectable variety of chocolates to their heartwarming customer service, Friars has exceeded all my expectations. I am proud to support such a remarkable family business and will continue to spread the joy of their chocolates with everyone I know. Friars has not only gained a loyal customer in me but also a fervent advocate for their exceptional products and unparalleled service.
M Miss Katie Clarke
139 days ago

A Sweet Treat for the Whole Family

From the moment I stumbled upon, I was enamored by their story. It's not just a company; it's a family's passion that resonates through their delectable chocolates. The thought of supporting such a genuine enterprise filled me with joy, and when I finally tasted their chocolates, I knew I had made the right choice. Their products are not just treats; they're perfect for gifting and spreading happiness. However, my initial excitement was dampened when I received a damaged package due to mishandling by the courier. But here's where Friars truly shines - their customer service is unparalleled. They promptly sent me replacements, turning my frown into a smile. The taste, the design, and the pricing are all exceptional. It's evident that every detail is crafted with care and love. Friars doesn't just deliver chocolates; they deliver an experience. I stand by them 100% and can't wait to indulge in their creations again. Thank you, Friars, for not just satisfying my sweet tooth, but for creating a lasting impression.
A Adrienne Carroll
155 days ago

Cheap gritty chocolate!

I recently had the pleasure of trying the chocolates from, and I must say, I was blown away by the quality and taste. The packaging was stunning, and I couldn't wait to indulge. To my delight, the chocolates were rich, smooth, and absolutely divine. I was a bit hesitant at first, especially after reading some negative reviews, but I'm so glad I decided to give them a try. The flavors were wonderfully balanced, and every bite was a delightful experience. It's evident that they take great care in storing and delivering their products, as the chocolates arrived in perfect condition. I can't recommend enough! The attention to detail and the care they put into their products truly sets them apart. If you're a chocolate lover like me, do yourself a favor and indulge in their decadent treats. You won't be disappointed! Thank you,, for the unforgettable chocolate experience. I'll definitely be coming back for more!
A Adrienne Carroll
155 days ago

Unforgettable Delights: A Disappointing Experience with

Embarking on a journey to indulge in some luxurious chocolate delights, I was eagerly anticipating the treats awaiting me from However, my excitement swiftly turned to dismay upon unwrapping the package. The chocolates, instead of being smooth and delectable, appeared to have suffered from improper storage, resulting in a bitter and gritty texture that left a disappointing taste in my mouth. As I reached for each piece, hoping for a moment of bliss, I couldn't help but feel let down by the lackluster quality of the product. It seemed as though my anticipation had been met with a stark reality – these chocolates were far from the sublime experience I had envisioned. In comparison to the renowned Cadbury chocolates, which consistently deliver a superior taste and texture, the offerings from failed to impress. The contrast was stark, leaving me longing for the familiar comfort of a trusted brand. Despite my disappointment, this experience serves as a reminder of the importance of quality and consistency in the world of gourmet treats. While may have faltered in this instance, I hold out hope that they will strive to improve their products and regain the trust of discerning chocolate enthusiasts like myself.
A Alan Greenbank
165 days ago

In Keswick there’s one other shop which…

I recently had the most delightful experience with Let me start by saying that whenever I visit Keswick, there's one shop that never fails to captivate me - Friars. I am a self-professed chocolate enthusiast, and Friars has always been my go-to destination for the most delectable chocolates. As soon as I enter their shop, the vast array of flavors and treats on display never fails to excite me. It can be quite challenging to exercise restraint amidst such temptation, but I've always managed to stick to my tradition of purchasing six rose and coffee creams. This annual ritual has been a constant in my life for many decades, and the quality and taste of Friars' chocolates have never failed to impress me. During my most recent visit, I shared the story of my yearly pilgrimage to Friars with the lovely lady assisting me. I expressed my unwavering loyalty to their rose creams and my inability to find anything quite like them elsewhere. To my surprise, she graciously handed me a carefully-packed bag, which, when I later opened, revealed a complimentary box of luxurious fondant chocs. The generosity of this gesture truly touched my heart. Upon discovering that the unexpected gift was worth £25 on their website, I was truly astounded by the kindness of the Friars team. It's experiences like these that keep me coming back year after year. The exceptional quality of their products is only matched by the warmth and generosity of their staff. Friars has a customer for life in me, and I cannot recommend them enough to anyone seeking not only exquisite chocolates but also a truly heartwarming customer experience.
C customerRobert
192 days ago Delights: A True British Gem

I can't help but sing praises for As a frequent buyer of their chocolates, I have unequivocally fallen in love with their exceptional products and top-notch service. Their customer service is not only quick but also expertly efficient, leaving me with a cheerful disposition every time I interact with them. One of the standout features of Friars is their punctual delivery. No matter the occasion, I can always rely on them to ensure that my chocolates arrive on time, without fail. The presentation is impeccable, and the fact that all packaging is recyclable resonates deeply with my eco-friendly values. And let's not even get started on the quality of their chocolates. The taste is nothing short of excellent, and the intricate decorations truly make each piece a work of art, as attested by my Aunt who received them as a gift. Would I purchase from Friars again? Absolutely! The only dilemma I face is wanting to keep some of their delectable chocolates for myself. truly embodies the best of British craftsmanship and customer service, and I can't wait to indulge in their delights again.
C customerRobert
192 days ago

A Sweet Taste of Excellence: My Experience with Friars

Indulging in the exquisite chocolates from has been nothing short of a delight for me. As a loyal customer who values quality and exceptional service, I can confidently say that Friars has never failed to impress me. From the moment I placed my order, the customer service team at Friars displayed unparalleled efficiency and a genuine, cheerful demeanor that made my shopping experience truly enjoyable. Their quick responses and expert assistance further solidified my trust in this business. Not only did my chocolates arrive promptly, but they were also beautifully presented in packaging that was not only visually pleasing but also eco-friendly, a detail that resonated with my values. Upon tasting the chocolates, I was transported to a world of rich, decadent flavors that truly exceeded my expectations. The quality of the ingredients shone through, and the intricate decorations on each chocolate were indeed a work of art, as noted by my Aunt who received them as a gift. Would I purchase from Friars again? Absolutely. The only dilemma I face is whether to gift these delectable treats or savor them myself. Friars has won me over with their exceptional products and top-notch service, making them a top choice for all my chocolate cravings.

Introduction is an online chocolate store that has been delighting customers with its exquisite range of chocolates since its establishment in 1927. With a rich history and a commitment to quality, Friars has become a trusted name in the chocolate industry. Their website offers a seamless shopping experience, making it convenient for customers to indulge in their favorite treats.

Pros and Cons

  • Pros:
    • Wide selection of high-quality chocolates
    • Easy-to-navigate website
    • Prompt and reliable delivery service
    • Exceptional customer service
  • Cons:
    • Higher prices compared to mass-produced chocolates
    • Limited options for dietary restrictions (e.g., vegan, gluten-free)

User Experience

With its user-friendly interface and intuitive navigation, offers a pleasant shopping experience. The website is well-organized, allowing customers to easily browse through various categories, such as milk chocolates, dark chocolates, truffles, and gift sets. Each product is accompanied by detailed descriptions and clear images, ensuring that customers can make informed choices.

Pricing and Value for Money

Friars' chocolates may come at a slightly higher price point compared to mass-produced alternatives. However, the superior quality of their products more than justifies the cost. The chocolates are made using premium ingredients and crafted with great attention to detail, resulting in a superior taste experience. Customers can expect to receive excellent value for their money when purchasing from

Customer Service

Friars is known for providing exceptional customer service. Their team is responsive and attentive, promptly addressing any queries or concerns raised by customers. In case of any issues with orders or deliveries, Friars resolves them in a hassle-free manner, ensuring customer satisfaction. Their commitment to delivering an outstanding customer experience sets them apart from their competitors.

Product Quality and Selection

Friars takes pride in offering chocolates that are crafted to perfection. Their commitment to using high-quality ingredients is evident in the taste and texture of the chocolates. From classic flavors to unique combinations, Friars' selection caters to a wide range of preferences. Whether you're a fan of traditional milk chocolates or an adventurous dark chocolate lover, Friars has something to suit every palate.

Website Usability is designed with usability in mind. The website is responsive and optimized for different devices, allowing customers to shop conveniently from their desktop, laptop, or mobile devices. Clear navigation menus and well-structured product pages make it easy to find and explore different offerings. The checkout process is straightforward, ensuring a seamless purchase experience for shoppers.

Returns and Exchanges

Friars has a fair and hassle-free returns and exchanges policy. In case of any issues with the products received, customers can contact the customer service team within a specified timeframe for resolution. Whether it's a damaged item or a wrong delivery, Friars takes prompt action to rectify the situation and ensure customer satisfaction.

Promotions and Discounts

Friars frequently offers promotions and discounts that allow customers to save on their chocolate purchases. These promotions may include seasonal sales, bundle offers, or exclusive discounts for newsletter subscribers. By keeping an eye on their website and subscribing to their newsletter, customers can take advantage of these deals and enjoy their favorite chocolates at discounted prices.


Friars has built a strong reputation in the chocolate industry over the years. With decades of experience and a commitment to quality, they have earned the trust of countless customers. Their chocolates have garnered rave reviews for their delectable flavors and impeccable craftsmanship. Friars' dedication to customer satisfaction and their consistent delivery of outstanding products have solidified their position as a reputable and trustworthy brand.

Payment Options offers various secure payment options, including major credit cards, PayPal, and Klarna payments. This ensures that customers have multiple convenient and trusted methods to complete their transactions. The website employs advanced encryption technologies to safeguard sensitive financial information, providing customers with peace of mind while making their purchases.

Loyalty Programs

Friars currently does not have a loyalty program in place. However, they occasionally offer special rewards or discounts to loyal customers, which are communicated through their newsletter or social media channels. Customers can stay updated with these offers to make the most of their purchases on

Customer Reviews

Customer reviews about Friars are overwhelmingly positive, highlighting the exceptional taste, quality, and presentation of their chocolates. Customers appreciate the diverse range of flavors and the attention to detail in the packaging. The excellent customer service also receives high praise, with many customers mentioning how their concerns were handled professionally and promptly.

Community Involvement

Friars actively participates in community involvement initiatives. They work with local suppliers and artisans, supporting the local economy and promoting ethical practices. Friars also engages in charitable partnerships and events, demonstrating their dedication to making a positive impact on society beyond their chocolate offerings.

Shipping and Costs offers reliable and efficient shipping services, ensuring that customers receive their chocolates in optimal condition. The shipping costs vary depending on the destination and the weight of the order. However, Friars occasionally offers free shipping promotions, allowing customers to save on delivery costs. Customers can expect timely delivery and proper packaging to preserve the quality and freshness of their chocolates.

Overall, is a trusted online chocolate store that delivers an exceptional chocolate experience. With a wide selection, premium quality products, user-friendly website, and superior customer service, Friars goes above and beyond to satisfy their customers' sweet cravings. Whether you're treating yourself or looking for a delightful gift, Friars will undoubtedly exceed your chocolate expectations.