Fribikeshop Reviews

Voted Good (4/5)

5055 Votes

39 Reviews

Vote Now

In the Bicycle Store category

Pie-Chart Analysis

15% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
79% users rated Excellent
Write a review
M Maria Bujor
78 days ago

Riding into Happiness: A 5-Star Experience with Fri BikeShop

Diving into the world of cycling, I found myself at, and from the first moment, I knew I had stumbled upon something special. The team at Fri BikeShop wasn't just about selling bikes; they were about creating experiences and memories. The warmth and professionalism exuded by the staff made me feel right at home. It was like chatting with a long-lost friend rather than a salesperson. Their dedication to helping me find the perfect bike was truly standout. What truly amazed me was the efficiency of the process. Within a day, I went from stepping into their shop to cruising out with my new bike. Time is precious, and Fri BikeShop respected that, making sure every moment counted. Now, as I pedal through the streets, I can't help but smile, grateful for the decision I made with the help of Fri BikeShop. They have won me over, and I know that whenever I need anything bike-related, they will be my first stop. Thank you, Fri BikeShop, for not just selling bikes but for creating moments of happiness and freedom.
F Freja Lærkedahl
94 days ago

The Heartfelt Service that Transformed My Cycling Experience

I can't help but share my experience with Their service goes beyond just good; it's exceptional. From the moment I stepped into their shop, I was greeted with warmth and enthusiasm. The staff took the time to understand my needs and recommended the perfect bike for me. Their attention to detail and knowledge about their products truly impressed me. Not only did they help me find the right bike, but they also went above and beyond in assisting me with any questions I had about cycling in general. Their passion for what they do shines through in every interaction, making me feel valued and cared for as a customer. Thanks to, my cycling experience has been transformed. I now ride with confidence, knowing that I have a reliable bike and a supportive team behind me. I can't recommend them enough for anyone looking for top-notch service and quality products. Thank you for everything!
L Lisbeth Espensen
116 days ago

A Speedy Ride to Quality: My Experience with

Embarking on a journey with was an absolute delight. From the moment I placed my order, I was astounded by the lightning-fast delivery service they provided. Not only did my package arrive promptly, but the quality of the product exceeded my expectations. The attention to detail and craftsmanship was evident, showcasing their commitment to excellence. I was particularly impressed by the durability and performance of the bike I purchased. It's not just a mode of transport; it's a reliable companion on all my adventures. The seamless blend of style and functionality truly sets apart from the rest. Their dedication to customer satisfaction is truly commendable. Any queries I had were swiftly addressed by their friendly and knowledgeable team, making my shopping experience seamless and enjoyable. In conclusion, has won me over with their exceptional service and top-notch products. I highly recommend them to anyone in search of quality bikes with a touch of speed in delivery. Thank you,, for providing an outstanding shopping experience!
A Alberto Climent
150 days ago

A Sincere Warning: Beware of Fri BikeShop’s Arrogant Attitude and Breach of Contract

As a customer of, I am deeply disappointed and disheartened by the experience I had with the customer service at Fri BikeShop. My name is Alberto Climent, and I want to share my troubling encounter with this company. I purchased a second-hand Batavus Finez Power Exclusive in October 2022, which was supposed to come with the Fri BikeSmart service. When I reached out to the customer service team regarding the regular service and some rust issues, I was met with a dismissive and unprofessional attitude. The employees at the Fri BikeShop in Vanløse initially assured me that they could conduct the regular service and address the rust on the bike. However, when I visited the Fri BikeShop in Lyngby as advised, I was met with nothing but obstacles and arrogance. Despite the known issue of rust on Batavus bikes and the existence of a service contract, I was told that they could not take over the service contract and refused to address the rust issue, citing absurd reasons for their inaction. The behavior of the employee, Thomas, was shockingly unprofessional and lacked the most basic understanding of customer service. His dismissive and arrogant attitude left me feeling disrespected and undervalued as a customer. It is clear to me that Fri BikeShop has not only failed to uphold their end of the contract but has also demonstrated a complete disregard for customer satisfaction. Their refusal to honor the service contract and address legitimate concerns about the product's condition is inexcusable. As a consumer, I feel it is my responsibility to warn others about the disappointing and unacceptable behavior I encountered at Fri BikeShop. I urge potential customers to reconsider doing business with a company that displays such a callous disregard for its customers' concerns and contractual obligations. I sincerely hope that Fri BikeShop will take this feedback seriously and strive to improve their customer service standards and commitment to honoring their agreements. Until then, I advise caution and careful consideration before engaging with Fri BikeShop.
A Alberto Climent
150 days ago

Above and Beyond Customer Care at Fri BikeShop

My heartfelt experience with cannot go unshared. Despite a rocky start, the team at Fri BikeShop displayed exemplary customer service, going above and beyond to rectify the situation. After facing initial challenges with a second-hand bike purchase, I reached out to Fri BikeShop's customer service, feeling unheard. However, upon visiting the shop, the staff's genuine concern and dedication shone through. Despite misunderstandings at one location, the team at another store welcomed me with open arms, addressing my concerns with professionalism and care. The dedication to resolving issues, ensuring customer satisfaction, and honoring commitments showcased a deep-rooted commitment to their clientele. Fri BikeShop not only repaired my bike but mended any skepticism I had. I can confidently say that the positive reviews are indeed genuine, reflecting the outstanding service I received. If you seek a bike shop that values its customers and stands by its products, look no further than Fri BikeShop. Thank you for turning a challenging experience into a shining example of customer care and integrity. With gratitude, Alberto.
S Sally Malmroes
155 days ago

God proces med ordre og levering.

Fribike Shop has truly won my heart with their exceptional service. From the moment I placed my order to the seamless delivery process, everything was smooth sailing. The level of professionalism and attention to detail they exhibited left me thoroughly impressed. I couldn't be happier with my experience and I wholeheartedly recommend Fribike Shop to anyone in need of top-notch service. Their dedication to customer satisfaction is truly unmatched. Thank you, Fribike Shop, for exceeding my expectations!
S Sally Malmroes
155 days ago

Exceeding Expectations: A Seamless Journey from Order to Delivery

My experience with was exceptional. The entire process from placing my order to receiving my delivery was flawless and efficient. The website made it incredibly easy to browse through their products and make a selection. What truly stood out was the promptness of the delivery. My package arrived well before the expected date, and the bike was in perfect condition. I cannot thank enough for their attention to detail and commitment to customer satisfaction. This level of service has truly set them apart, and I will undoubtedly be returning for future purchases. Highly recommended!
M Magnus Vestergaard
169 days ago

Kundeservice on point!

"I can't speak highly enough about the customer service at! The staff was incredibly friendly and knowledgeable, making the entire shopping experience a breeze. Their expert advice helped me find the perfect bike for my needs. I couldn't be happier with my purchase and the outstanding service I received. Thank you,, for going above and beyond to make sure your customers are well taken care of!"
M Magnus Vestergaard
169 days ago

Unmatched Customer Service Experience at!

Let me just say, the customer service at is absolutely exceptional! From the moment I walked in, I was greeted by a friendly and knowledgeable staff member who went above and beyond to assist me. Their expertise and willingness to help truly made a difference in my shopping experience. Not only did they provide me with great advice, but they also took the time to understand my needs and preferences, ensuring that I made the right choice. I left the store feeling confident and satisfied, knowing that I had received top-notch service. has certainly set the bar high when it comes to customer service, and I will not hesitate to go back for all my biking needs!
I Isaac Snyder
215 days ago

Fantastic and Friendly Service

I cannot speak highly enough of my experience with The staff at the store are not only knowledgeable and professional but also incredibly friendly and approachable. From the moment I stepped in, they went above and beyond to assist me in finding the perfect bike for my needs. What truly stood out was their genuine willingness to answer all my questions and provide expert advice without making me feel pressured to make a purchase. Their focus was on helping me find the right fit rather than pushing me towards expensive models. Their dedication to customer service is truly commendable, and I can confidently say that I have found my go-to place for all things cycling. I highly recommend to anyone in search of exceptional service and a pleasant shopping experience. They have definitely earned my trust and loyalty.
I Isaac Snyder
215 days ago

Exemplary Customer Care at

Overflowing with gratitude for the exceptional service I received at! Every interaction with their staff felt like a warm embrace of knowledge and support. Their friendliness and genuine interest in helping me find the perfect bike went above and beyond my expectations. Amidst a sea of sales pitches, they stood out by focusing on my needs and not just on making a sale. Thank you for making my bike shopping experience truly fantastic!
G Gustavo Bonavita
238 days ago

Wide range of bikes and accessories…

As an avid cycling enthusiast, I am thrilled to share my remarkable experience with From the moment I stepped into their stunning showroom, I was greeted by a team of knowledgeable and passionate staff who guided me through their extensive range of bikes and accessories. What truly sets apart is the personalized attention I received. The staff took the time to understand my specific needs and preferences, ensuring that I found the perfect bike and accessories to enhance my cycling experience. Located in a prime spot, the showroom exudes a welcoming atmosphere and showcases an impressive collection of top-quality products. This, combined with the staff's expertise, made my visit an absolute delight. I cannot recommend enough to fellow cycling enthusiasts. Their commitment to providing an exceptional customer experience is truly unparalleled. Whether you're a seasoned cyclist or a beginner, is the ultimate destination for all your biking needs. Thank you for an unforgettable experience!
G Gustavo Bonavita
238 days ago

Transformed My Cycling Experience at!

As a dedicated cyclist, I cannot emphasize enough how has revolutionized my biking escapades. The extensive selection of top-notch bikes and accessories left me awe-struck, making it a one-stop-shop for all my cycling needs. The staff, with their unparalleled kindness and expertise, guided me through the process, ensuring I found the perfect fit for my cycling adventures. Moreover, the showroom's picturesque location added a touch of elegance to my shopping experience, making me feel like a true biking connoisseur. Every visit to is not just a shopping trip; it's a journey of discovery and fulfillment. If you're looking to enhance your cycling journey with quality products and exceptional service, look no further than - truly a cyclist's paradise!
A Andreas Kägi
271 days ago

Professional bike repair

As a family of avid bikers, we recently ran into a tough spot when the axle on our child's bike broke due to the weight of the carrier. Thanks to the expert team at, we didn't have to cut short our bike trip. They went above and beyond to fix the customized axle within a day, ensuring that our adventure could continue without any further hiccups. The friendly and knowledgeable staff not only provided a quick solution but also offered valuable advice to prevent similar issues in the future. Their dedication to their craft and commitment to excellent customer service truly sets them apart. We couldn't be more grateful for their prompt assistance and expertise. If you're looking for professional bike repair services with a personal touch, look no further than Their outstanding service and passion for helping customers make them the go-to choice for all our bike repair needs. We highly recommend them to anyone seeking reliable, efficient, and friendly bicycle repair services.
A Andreas Kägi
271 days ago

A Lifesaver for Any Biker

After experiencing a nightmare with a broken axle on my child's bike due to a child carrier, I turned to for help. Their professional bike repair service not only fixed the issue within a day but also customized a standard axle to ensure a perfect fit. The team's friendliness, helpfulness, and expertise shone through, making them a true lifesaver during our bike trip. Thank you for saving the day and keeping us on the move!

Introduction is an online bicycle shop that offers a wide range of high-quality bikes and accessories. With a focus on providing exceptional customer service and offering competitive pricing, aims to be the go-to destination for bicycle enthusiasts. In this comprehensive review, we'll delve into various aspects of the website to determine its strengths and weaknesses.

Pros and Cons

  • Pros:
    • Extensive selection of bicycles and accessories
    • Competitive pricing
    • Secure online transactions
    • Responsive customer service
    • Easy navigation
  • Cons:
    • Limited detailed product descriptions
    • Occasional stock availability issues

User Experience

The user experience on is generally positive. The website is well-designed, with a clean layout and intuitive navigation. Users can easily browse through different categories, select products, and add them to their cart. The filtering and search options make it convenient to find specific items. The checkout process is smooth, and secure payment options instills trust in users.

Pricing and Value for Money offers competitive pricing across its range of bicycles and accessories. The website regularly runs promotions and discounts, providing customers with an opportunity to save money. The value for money offered by the products is commendable, as they are durable, reliable, and from reputable brands.

Customer Service

The customer service provided by is exceptional. Their team is responsive to inquiries, promptly addressing any concerns or questions raised by customers. The staff is knowledgeable and provides helpful advice, ensuring that customers make informed decisions. Communication channels include email and phone, allowing customers to choose their preferred mode of contact.

Product Quality and Selection offers a wide selection of bicycles and accessories from renowned brands. The products are of high quality and built to last. However, the website's product descriptions could be more comprehensive, providing customers with a deeper understanding of the features and specifications.

Website Usability

The website's usability is impressive. It is well-organized, with clear categories and subcategories, making it easy for users to navigate and locate their desired items. The search functionality is efficient, delivering accurate results. The website loads quickly, ensuring a seamless browsing experience.

Returns and Exchanges offers a hassle-free returns and exchange policy. If customers are not satisfied with their purchase, they can initiate a return within a specified period. The website provides clear instructions on how to proceed, ensuring a smooth process. However, it is worth noting that return shipping costs may be incurred by the customer, depending on the circumstances.

Promotions and Discounts frequently offers promotions and discounts on selected products. These deals provide customers with an opportunity to save money on their purchases. The website prominently displays ongoing promotions, ensuring customers can easily take advantage of the available offers.

Reputation has built a solid reputation within the bicycle industry. Their commitment to providing quality products and excellent customer service has earned them positive feedback from satisfied customers. The website has a good online presence, with positive reviews and testimonials reflecting the trustworthiness of the brand.

Payment Options offers a variety of payment options to cater to different customer preferences. Customers can choose to pay securely using major credit cards or via popular online payment gateways such as PayPal. The secure payment process ensures the safety of customers' personal and financial information.

Loyalty Programs does not currently offer a specific loyalty program. However, the website makes up for this by providing competitive prices and frequent promotional offers that benefit both new and returning customers.

Customer Reviews

Customer reviews on are generally positive, attesting to the quality of the products and the excellent customer service provided. The website displays customer ratings and reviews, allowing potential buyers to make informed purchasing decisions based on feedback from previous customers.

Community Involvement actively participates in community initiatives related to cycling. They sponsor local events, support cycling clubs, and donate to relevant charities. Their involvement in the community showcases their passion for cycling and their commitment to making a positive impact.

Shipping and Costs offers reliable shipping services, delivering products in a timely manner. Shipping costs vary depending on the destination, weight, and size of the items. The website provides transparent information about shipping costs during the checkout process, allowing customers to make informed decisions about their purchase.

To summarize, is a trustworthy and user-friendly online bicycle shop that offers a wide range of high-quality products at competitive prices. The website's impressive design and functionality, along with its commitment to customer service, contribute to a positive user experience. While there may be minor areas for improvement, such as more detailed product descriptions and occasional stock availability issues, the overall quality, selection, and value for money provided by make it a reputable choice for bicycle enthusiasts.