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Introduction is an online store that specializes in luxury fashion items for men, women, and kids. They offer a wide range of products from renowned designers, including bags, shoes, clothing, and accessories. The company was founded in 2006 and has since grown to become a go-to destination for fashion enthusiasts.

Pros and Cons

  • Offer a vast selection of luxury fashion items at competitive prices
  • Free delivery on orders over £180
  • Sell authentic products from renowned designers
  • User-friendly website with an easy ordering process
  • May not have as much product availability from some niche designers
  • Delivery can take longer than expected

User Experience has a clean, user-friendly interface with an intuitive navigation menu that allows shoppers to easily find what they are looking for. The website loads quickly and smoothly, and ordering is a straightforward process.

Pricing and Value for Money

Compared to other luxury fashion retailers, offers competitive prices for its products without compromising their quality. While some higher-end items can be expensive, the majority of their products are fairly priced, making it accessible to more people.


Other alternatives for luxury fashion items include Mytheresa, Farfetch, Net-a-Porter, and MatchesFashion.

Customer Service offers a responsive and helpful customer service team that is available to answer any queries or concerns. Customers can contact them via email or phone, and the company aims to respond within 24 hours.

Product Quality and Selection sells authentic products from renowned designers, ensuring the quality of each item is up to par with industry standards. The range of products is impressive, covering a variety of styles and designs, ensuring there is something for everyone.

Website Usability

The website is easy to use, with an attractively designed interface that ensures customers can easily view and select products. Navigation is intuitive and user-friendly, while the search bar helps users to filter for specific items.

Returns and Exchanges offers a hassle-free return or exchange process for customers who have received damaged, incorrect or unsatisfactory products. Customers must request a return within seven days of receiving their order, and the product must be in its original packaging.

Promotions and Discounts often runs promotions and discounts, allowing customers to save money on their purchases. They provide regular updates for promotions and discounts via email, social media platforms, and the website.

Reputation has an excellent reputation in the industry for selling authentic luxury fashion items, and many customers rave about the company's products and service. The company has a Trustpilot rating of 4.2 out of 5 based on over 14,000 reviews.

Payment Options offers a variety of payment options, including Visa, MasterCard, PayPal, and bank transfers, giving customers flexibility when purchasing their products.

Loyalty Programs doesn't currently offer a loyalty program.

Customer Reviews

Customers have left glowing reviews of the company's products and service, highlighting the quality of the products and speed of delivery.

Community Involvement doesn't appear to be involved in any community initiatives or events at this time.

Shipping and Costs provides both standard and express shipping options, with delivery times varying depending on the location. The cost of shipping depends on the order value and the selected shipping option. They offer free standard shipping on orders over £180.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...