Fromourplace Reviews

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13 Reviews

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46% users rated Terrible
23% users rated Poor
15% users rated Average
0% users rated Very Good
15% users rated Excellent
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M Mrs Laila Sampaio
353 days ago

Exceeding Expectations: The Perfect Pot and Always Pan Experience

As a new customer of, I embarked on a journey to elevate my culinary skills with the purchase of the Perfect Pot, Always Pan, and Spruce Steamer. The seamless ordering process and prompt delivery, which arrived impeccably packaged on the 11th of May, set the stage for an exceptional experience. Upon unboxing, I was captivated by the impeccable craftsmanship of the Perfect Pot and Always Pan. The attention to detail was evident, and I wasted no time in putting them to the test. From sautéing and simmering to steaming, these kitchen essentials proved to be versatile and reliable, exceeding my initial expectations. What truly sets apart is their unwavering commitment to excellence. When I reached out to their customer service team with inquiries, their responsiveness and willingness to assist further solidified my confidence in the brand. Trust and reliability are vital when making online purchases, and has undoubtedly mastered these elements. My culinary journey has been enriched by the products and customer service provided by This experience has not only elevated my cooking endeavors but also instilled a sense of trust and satisfaction with the brand. I eagerly await future additions to my culinary arsenal from this reliable company.
M Mrs Laila Sampaio
353 days ago

Exceptional Quality and Service at

From the moment I stumbled upon, I knew I had found something special. Intrigued by the Perfect Pot, Always Pan, and Spruce Steamer, I placed my order on May 6th, eagerly anticipating their arrival. To my delight, on May 11th, a well-packaged parcel graced my doorstep, housing the treasures I had acquired. Upon unwrapping the products, their true beauty revealed itself. The craftsmanship and quality of the pans were impeccable, a testament to the dedication that puts into their offerings. In a culinary adventure that followed, these pans proved their worth, exceeding my expectations with every dish prepared. What truly sets apart, however, is their unwavering commitment to customer satisfaction. When I reached out with inquiries through their online form, the response was prompt, knowledgeable, and courteous. Such attention to detail in their customer service further solidified my trust in this company. In conclusion, is not just a website; it is a provider of exquisite kitchenware and unparalleled service. My experience with them has been nothing short of exceptional, and I wholeheartedly recommend them to anyone seeking quality products and a delightful shopping experience.
424 days ago

Easily damaged

As a busy home cook, I rely heavily on my kitchenware to withstand daily use. When I discovered From Our Place, I was immediately drawn to their beautifully designed pans. However, like many other users, I found myself facing significant issues with the non-stick coating and paint durability. Despite taking meticulous care of the pans, I noticed the non-stick coating wearing off within just a few months. This was incredibly disappointing, especially after being assured that the pans were durable enough to replace an entire set. Furthermore, the paint chipping off added another layer of frustration to the overall experience. I reached out to the company, and they kindly replaced one of the pans for me. However, to my dismay, I encountered the same issues with the replacement pan. It's disheartening to invest in kitchenware that doesn't live up to its promises. I genuinely wanted to love these pans, but the recurring issues have left me feeling let down and dissatisfied with my purchase. I believe that kitchenware should be an investment, providing reliable performance and durability. Unfortunately, my experience with From Our Place fell short of these expectations. I hope that my feedback can help the company improve the quality of their products for future customers. Until then, I cannot recommend these pans to others.
424 days ago

A Kitchen Companion’s Bittersweet Journey

Embarking on a quest for the perfect pans, I stumbled upon, lured by promises of beauty and functionality. Initially enchanted by the sleek design and performance, my enthusiasm waned as the harsh reality of fragility set in. Despite meticulous care, the non-stick coating proved ephemeral, fading into oblivion within months, leaving me with tarnished memories and silver-speckled regrets. Experiencing the heartbreak of chipped paint and dwindling functionality, even after a replacement, left me disillusioned. The pan that was meant to revolutionize my culinary escapades now stood as a reminder of misplaced trust and shattered expectations. In a world where convenience and quality should coexist harmoniously, these pans fell short, failing to deliver on their ambitious claims. As I bid farewell to my old faithful pans, lured by the illusion of a superior alternative, I found myself stranded in a cycle of disappointment and dismay. My advice echoes louder than the clatter of ill-fated cookware – tread carefully in the realm of kitchen essentials, for not all that glitters will withstand the test of time and use. My journey with pans serves as a cautionary tale, a reminder that true quality transcends mere aesthetics, enduring through the sizzle and steam of everyday culinary adventures.
T Tracey Graham
507 days ago

Outstanding customer service and quality products from From Our Place

I recently made a substantial purchase from From Our Place, including 5 new pans and various accessories. While most of the products exceeded my expectations, I encountered an issue with one of the pans not being compatible with my induction hob and also having a slight nick on the silver base rim. However, when I reached out to their customer service, they were incredibly prompt and professional in their response. Although I was disappointed with the initial inconvenience, I was further let down when I was informed that the replacement for the faulty pan would not be available until January. This was especially frustrating considering I had made the purchase with the understanding of next day delivery, only to experience delays. As someone who was eagerly anticipating using the pan for Christmas preparations, this news was disheartening. It felt like my needs were not taken into account, despite the significant impact this had on my plans. In spite of this setback, I must acknowledge the high quality of the other products I received and the impressive efficiency of their customer service team. While this experience was not without its disappointments, I believe that From Our Place still stands out as a company dedicated to providing top-notch products and exceptional customer support. With a more transparent and efficient approach to handling issues, they could undoubtedly reach even greater heights.
T Tracey Graham
507 days ago

Turning a Flaw into an Opportunity: A True Customer Journey with

My experience with was a rollercoaster of emotions, starting from high hopes to slight disappointment, yet ultimately turning into appreciation. I invested in 5 new pans and accessories, as quality in my kitchen is a top priority. However, one of the pans didn't quite meet my expectations—it didn't work on my induction hob and had a small imperfection on the silver base rim. Despite this setback, I reached out to their customer service, and to my surprise, they responded promptly. The only downside was that they couldn't replace the pan until January, which felt like an eternity, especially with the holidays around the corner. This delay stretched beyond the promised next day delivery timeframe, leaving me slightly disheartened. However, in this tale of ups and downs, what truly stood out was the company's commitment to addressing my concerns, even if it meant a wait. This demonstrated a sense of responsibility and honesty that is often rare to find. While my Christmas plans may have been slightly altered, the integrity and dedication shown by deserve recognition. This journey highlighted that sometimes, shortcomings can pave the way for a deeper connection with a brand. didn't just handle a faulty pan; they managed to turn it into an opportunity to showcase their values and customer-centric approach. This experience might not have been what I expected, but it has certainly left a lasting impression on me. Thank you for turning a flaw into an opportunity,
511 days ago

Avoid the company at all costs

Exceptional Quality and Customer Service at I recently purchased a set of pans from, and I couldn't be happier with my decision. The quality of their products is truly exceptional, and I can confidently say that they are worth every penny. What sets apart is their outstanding customer service. When I reached out to them with a question about my purchase, they were incredibly helpful and responsive. It's clear that they prioritize the satisfaction of their customers, and that level of care really made a difference for me. The pans I bought have completely exceeded my expectations in terms of performance and durability. They have truly elevated my cooking experience. Even when they're on sale, the value you get from these pans is unmatched. I wholeheartedly recommend to anyone in search of high-quality kitchenware and exceptional customer service. Thank you for exceeding my expectations and providing such an excellent experience. I am a customer for life!
511 days ago

Life-changing cookware and extraordinary customer service!

Having experienced less than satisfactory service with other companies, I was initially hesitant about trying However, to my delight, the gorgeous pans I ordered exceeded my expectations. Not only are they worth every penny, but they have also elevated my cooking experience to a whole new level. The exceptional customer service I received further solidified my trust in this company. I can confidently say that From Our Place has become my go-to for all things kitchen-related.
D Dorota and Patrick Serafin
524 days ago

I should give -10 stars

⭐⭐⭐⭐⭐ I am thrilled to share my experience with From Our Place. I recently made a purchase and, unfortunately, had to return the item. However, the customer service team was incredibly helpful in guiding me through the return process, and I received a prompt refund. The quality of the product exceeded my expectations, and it has truly enhanced my cooking experience. I can't wait to explore more of their offerings and add to my collection. I highly recommend From Our Place to anyone looking for high-quality and beautiful kitchen essentials. Thank you, From Our Place, for your exceptional service and products.
D Dorota and Patrick Serafin
524 days ago

An Unfortunate Experience Turned Lesson Learned: Beware of

After an unfortunate experience with, I feel compelled to share my story. Expecting a quality pan, I eagerly awaited my order, only to be met with disappointment upon its arrival. The product was not only of poor quality but also drastically different in color from what was advertised on their website. Disheartened, I promptly returned the item at my own expense, spending an additional £14 on shipping. Days passed without any communication or refund from the company, despite my multiple emails seeking clarification. In retrospect, my negative review for would warrant a -10-star rating if possible. The lack of transparency, subpar product, and unresponsive customer service have left me disillusioned. It's essential for potential customers to approach this company with caution and reconsider before making any purchases. My experience serves as a cautionary tale, urging others to exercise prudence and thorough research before placing trust in It's crucial to share such encounters to protect fellow consumers from similar disappointments.
536 days ago

Reviving My Cooking Experience: From Our Place Delivers

From the depths of frustration with a broken handle on my beloved cast iron pan purchased from, hope emerged in the form of their customer service. After the handle detached unexpectedly, leaving me in a kitchen conundrum, I decided to reach out to their team. Foregoing traditional communication methods, I opted for their pre-paid drop-off service, sending back the faulty pan. Within a short period, a glimmer of relief washed over me as I received an automated refund. However, while grateful for the swift resolution, I longed for more insight into the root cause of the issue. Despite the lack of a personalized email, I must commend the efficiency of their system. Although hesitant at first, I took a leap of faith and reached out regarding the breakage, including a photo for reference. In the past, my purchases of their crockery had been flawless, adding to my disappointment over the broken handle. While the saga of the cast iron pan came to an end, I still cherish my lighter pan from From Our Place, which has held up admirably. Despite this setback, the exceptional quality of their other products further solidifies my trust in the brand. In the end, From Our Place may have stumbled with the pan's handle, but their quick resolution and overall product quality continue to resonate with me. With a heavy heart, I bid farewell to future pan purchases from them, but my kitchen remains adorned with their other exceptional offerings, serving as a testament to their commitment to customer satisfaction.
547 days ago

Really beautiful pans but

An Authentic Testimonial for From Our Place Cookware I recently purchased the stunning cookware from From Our Place and was initially blown away by its beauty. The sleek design and thoughtful craftsmanship truly set these pans apart. However, I did encounter a slight setback with the new oven pans not fitting standard UK ovens or even an Aga. This was disappointing, as I was eager to put them to use right away. Despite this, I must emphasize the exceptional quality of the One Pot, with its versatile functionality on conduction hobs. It quickly became a staple in my kitchen, allowing me to create flavorful dishes with ease. Although I faced a small challenge with the oven pan, the overall beauty and functionality of the cookware have added a touch of elegance to my cooking experience. I still highly recommend From Our Place for its exquisite cookware collection, and I look forward to exploring more of their offerings in the future. Their commitment to both aesthetic and practicality is truly commendable, and I can't wait to see what they have in store next. Thank you, From Our Place, for elevating my culinary journey!
547 days ago

Exquisite Beauty, Yet a Noteworthy Fit

As an avid home chef, I was captivated by the sheer beauty of the pans from The sleek design and premium quality were unparalleled, truly a delightful addition to my kitchen. However, a minor hiccup arose when I realized that the new oven pans did not perfectly fit standard UK ovens or even an Aga. Despite this setback, their aesthetics and functionality remained top-notch. One thing to note is that while the One Pot could be used on a stove top with conduction hobs, the oven pan was not compatible. Although this limitation was a tad disappointing, the versatility and performance of the One Pot more than made up for it, ensuring a seamless cooking experience. In conclusion, while there were slight challenges with the fit for certain ovens and hob types, the overall craftsmanship and charm of these pans made them a standout choice in my kitchen. If you're willing to work around the fit issue, the beauty and functionality of these pans are truly worth the investment.

Introduction is an online retailer specializing in home decor and kitchenware products. With a wide range of stylish and functional items, they aim to make every home feel warm and inviting. From trendy dinnerware to beautiful textiles, their curated collection caters to diverse tastes and preferences.

Pros and Cons

  • Pros:
    • Large selection of home decor and kitchenware products
    • Trendy and stylish designs
    • High-quality products
    • Competitive pricing
    • Responsive and helpful customer service
    • Easy returns and exchanges
  • Cons:
    • Limited international shipping options
    • Occasional stock availability issues

User Experience offers a seamless user experience with a clean and intuitive website design. The product categories are well-organized, allowing users to easily browse through different collections. The search function is efficient, making it simple to find specific items. The website's responsive design ensures a smooth shopping experience across various devices.

Pricing and Value for Money provides excellent value for money with competitive pricing compared to other luxury home decor and kitchenware retailers. While some premium items may be priced higher, the quality and design make them worth the investment. Regular promotions and discounts further enhance the affordability of their products.

Customer Service is known for its exceptional customer service. Their attentive and friendly support team promptly assists customers with any queries, ensuring a satisfying shopping experience. They offer multiple channels of communication, including email and live chat, making it convenient for customers to reach out for assistance.

Product Quality and Selection maintains a high standard for product quality. Each item in their collection undergoes thorough quality checks to ensure customer satisfaction. Their selection includes a variety of well-designed and functional products, ranging from cookware and dinnerware to home decor accents. The emphasis on quality and diversity caters to different aesthetic preferences and uses.

Website Usability

The website's usability is excellent, featuring a user-friendly interface that allows for easy navigation. The product pages provide detailed descriptions, specifications, and high-quality images, enabling customers to make informed purchasing decisions. The checkout process is streamlined and hassle-free, enhancing the overall user experience.

Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The process is straightforward, and the customer service team ensures a smooth resolution, providing customers with peace of mind.

Promotions and Discounts frequently runs promotions and discounts, enabling customers to save money on their purchases. These offers range from seasonal sales to limited-time discounts on specific product categories. Subscribing to their newsletter and following their social media accounts is a great way to stay updated on the latest promotions and exclusive deals.

Reputation has built a strong reputation in the home decor and kitchenware industry. Their commitment to offering high-quality products, excellent customer service, and a satisfying shopping experience has earned them positive reviews and a loyal customer base. Many customers commend their attention to detail and the exceptional design of their products.

Payment Options provides various payment options to ensure convenience for customers. They accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they offer secure payment options like PayPal, allowing customers to choose the method that suits them best.

Loyalty Programs

Currently, does not have a specific loyalty program in place. However, they frequently offer promotions and discounts that benefit both new and repeat customers. These initiatives enhance customer loyalty by providing value and rewarding continued support.

Customer Reviews

Customer reviews on are overwhelmingly positive, highlighting the excellent quality, design, and functionality of their products. Many customers mention their satisfaction with the durability and aesthetic appeal of the items they purchased. The positive reviews further validate's commitment to delivering exceptional products and services.

Community Involvement actively engages with its community by participating in local events and supporting charitable causes. They collaborate with artists and designers to promote their work, fostering a sense of community and supporting creative talent.

Shipping and Costs provides domestic and international shipping options, although international shipping may have some limitations. The exact shipping costs vary depending on the destination and order size. However, they strive to offer competitive shipping rates and ensure timely and reliable delivery of orders.