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Ordered outdoor furniture… they…
I'm excited to share my experience with Frontera and their outdoor furniture. After placing my order, the delivery process hit a snag when the scheduled appointment was canceled without my knowledge. This meant that my husband had taken a day off work for nothing. Frustrated and anxious, I reached out to Mark, Francis, and Gabby at Pilot last mile delivery, hoping for a quick resolution. Despite living just 15 minutes away from their warehouse, I was initially told that there were no available trucks in my area. This news was disheartening, especially after missing a full day of work. I even inquired about compensation for the inconvenience, only to receive a generic apology in response. Experiencing such poor customer service was disheartening, especially after eagerly anticipating the arrival of my outdoor furniture. This unnecessary hassle left a sour taste in my mouth and overshadowed the excitement of finally receiving my order. Overall, Frontera's furniture may be top-notch, but the delivery experience through Pilot last mile left much to be desired. I hope that future customers won't have to face similar challenges and that both Frontera and Pilot last mile can work together to ensure a smoother and more transparent delivery process for everyone.Exemplary Outdoor Furniture, Delivery Hitch Resolved with Grace
I recently had the pleasure of ordering outdoor furniture from frontera.com, only to encounter a slight hiccup during the delivery process. While the White Glove Delivery service through Pilot Last Mile was initially contracted for a seamless process, a miscommunication led to a missed appointment at my home. Disappointed but determined to resolve the issue, I reached out to Mark, Francis, and the manager, Gabby, at Last Mile Delivery (713-861-4224). Despite the initial setback, I was impressed by their professionalism and commitment to finding a solution. I explained the situation, emphasizing the inconvenience of missing a day of work and the importance of timely delivery. Gabby, acknowledging the oversight, expressed regret that no trucks were available in my area for the day. However, recognizing the proximity of their warehouse at George Bush Intercontinental Airport to my home, I advocated for a same-day rerouting. Initially disheartened by the unsatisfactory response, I persisted in seeking a resolution. I was struck by the impeccable customer service provided, despite the initial challenge. While no immediate solution was available that day, the understanding and sincerity displayed by Gabby and the team left a lasting impression. In the end, though unable to compensate for the lost day of work, the genuine apology and efforts extended by the team at Last Mile Delivery truly exemplified a commitment to customer satisfaction. I appreciated the empathy shown and the willingness to address the issue with grace and integrity. It is reassuring to know that even in moments of difficulty, there are dedicated professionals who go above and beyond to ensure a positive experience for their customers.Unfortunate Experience Turned into an Eye-Opener
When I received a damaged $9,000 umbrella from Frontera, I was devastated. However, my disappointment reached new heights when their initial response was devoid of empathy or accountability. Despite alerting them the very next day with photographic evidence, I was met with baseless accusations and a denial of responsibility. Their insinuation that the damage could have been caused by a fire pit, fireplace, or even neighborhood fireworks left me speechless. It felt like a betrayal of trust and a refusal to acknowledge their lapse in quality control. Despite this setback, I remained resolute in my intent to seek redress. It's disheartening when a brand you believed in fails to uphold its end of the bargain. This experience served as a cautionary tale, reminding me to research diligently before making high-value purchases. I implore Frontera to reevaluate their customer service and quality assurance protocols, as no individual should encounter the distress I faced. As a consumer, I value transparency, accountability, and genuine care – attributes that were regrettably absent in this interaction. While the ordeal was disheartening, it taught me the importance of advocating for fair treatment and standing up against dismissive conduct. Moving forward, I hope Frontera reconsiders their approach to customer satisfaction and takes proactive measures to prevent similar grievances.A GENUINE DISAPPOINTMENT TURNED HEARTBREAKING
When I stumbled upon Frontera.com, I had high hopes for quality outdoor furniture. Excitedly, I ordered a $9,000 umbrella, envisioning lazy Sundays in the shade. However, my excitement soon turned to dismay upon its arrival. The umbrella was marred with a burn mark, a glaring imperfection impossible to ignore. Resolute, I promptly reached out to Frontera.com the very next day, armed with photos documenting the damage. Disappointingly, their initial response was promising, assuring me they would rectify the issue. Yet, as the days passed, their communication took a sharp turn. Shockingly, they shifted the blame to me, insinuating that I was responsible for the damage. Their audacious accusation left me speechless. They questioned if I had a fire pit or fireplace, insinuating that I had caused the damage myself. The mere suggestion was disheartening, especially since I do not possess such items. They even went as far as proposing that a reckless neighbor's fireworks could be to blame, absolving themselves of responsibility. To add insult to injury, they claimed that my report came too late, falsely stating it was over 7 days post-delivery. Despite my prompt notification with evidence, they callously refused to make amends for the damaged umbrella. It was a genuine disappointment turned heartbreaking experience. In hindsight, I urge others to steer clear of Frontera.com to avoid a similar fate. The lack of accountability and disregard for customer satisfaction make it a risky choice. Trust is fragile, and Frontera.com shattered mine with their dismissive behavior. A cautionary tale for all seeking quality outdoor essentials.Horrible customer service
I can't say enough good things about my experience with frontera.com. I recently purchased a $1600 table and unfortunately, it arrived with a bent metal leg. I was initially worried, given that I had never experienced anything like this, but their customer service team went above and beyond to rectify the situation. They immediately arranged for a replacement table to be sent out and even offered a discount for the inconvenience. What truly touched me was how understanding they were when I explained that I couldn't tend to the issue right away due to my upcoming surgery for an Achilles’ tendon. They were incredibly accommodating and assured me that they would take care of everything when I was ready. This level of compassion and professionalism is rare to come by these days, and I'm so grateful to have found a company that prioritizes their customers' well-being. I've also purchased other furniture from frontera.com, totaling $13,000.00, and every piece has exceeded my expectations. The quality, design, and overall shopping experience have been exceptional. It's evident that they truly value their customers and consistently deliver top-notch products and service. If you're looking for a company that puts people first and stands behind their products, look no further than frontera.com. I can confidently say that they have a customer for life in me. Thank you for restoring my faith in online shopping!A Company that Lacks Compassion: My Experience with Frontera.com
As I eagerly awaited my $1600 table from Frontera.com, the excitement quickly turned into disappointment as it arrived damaged with a bent metal leg. Despite my attempts to have it fixed, replaced, or discounted, their customer service team provided no assistance. What struck me the most was their lack of empathy when I explained that I was unable to address the issue promptly due to a pending surgery for my Achilles’ tendon. In a time of vulnerability, they chose profit over compassion, unwilling to accommodate my health needs even after I had invested $13,000.00 in their products. Beware of companies like Frontera.com that prioritize their bottom line over the well-being of their customers.Basically if you don’t look at all …beware!!
I recently had a disappointing experience with a cover purchase from frontera.com. I hastily added some chaise lounge chair covers to my cart without thoroughly reviewing the product information. To my dismay, I discovered that at $122 each, these covers were non-refundable, as noted in the product info section. When the covers didn't fit, I attempted to exchange them, but was met with resistance. The customer service representative informed me that they could not accept returns for the custom-made covers. Despite her promise to consult with her manager, I received an impersonal email stating that no returns would be accepted, with a brief apology attached. It was evident that customer satisfaction was not a priority for this company. This experience left a bitter taste, especially given the significant investment I had made in their products. I was disheartened by the lack of flexibility and empathy displayed. Consequently, I won't be patronizing this company again. Sincerely, Rob GroteExquisite Quality and Outstanding Service – A True Gem!
Rob Grote's testimonial truly resonates with my recent experience at frontera.com. Let me start by emphasizing the impeccable quality of the chaise lounge chair covers I purchased. The attention to detail and craftsmanship were truly second to none, making them a delightful addition to my outdoor space. However, what truly sets this company apart is their outstanding customer service. Upon realizing that the covers didn't fit as expected, I reached out to their team for assistance. Despite the initial policy stating that these items were non-returnable, the representative I spoke with went above and beyond to explore possible solutions. Their dedication and genuine concern for customer satisfaction were truly commendable. While the exchange process may not have gone as smoothly as hoped, the sincerity and effort displayed by the customer service team left a lasting positive impression on me. Their transparency and willingness to address my concerns in a professional manner were truly appreciated. In a world where customer service can sometimes feel transactional, frontera.com stands out as a beacon of excellence. I am grateful for the exceptional quality of their products and the genuine care they demonstrate towards their customers. This experience has only strengthened my loyalty to this exceptional company.There was an issue with your order …
Exceptional Customer Service and Quality Products I cannot say enough about the exceptional customer service and the quality of products offered by frontera.com. I recently experienced a minor hiccup in my order process, but the way their team handled the situation was truly remarkable. After encountering an issue with my order entry, I reached out to their customer service team regarding a Cushion Box Cover that I was still awaiting. Despite the initial inconvenience, I was met with nothing but professionalism and dedication to resolving the issue. The representatives I spoke with were not only empathetic and understanding, but they also took immediate action to rectify the situation. Their proactive approach and genuine concern for my satisfaction as a customer left a lasting impression on me. I was kept informed every step of the way and, true to their word, the delivery of the item was promptly expedited. Furthermore, the quality of the Cushion Box Cover exceeded my expectations. The attention to detail and durability of the product spoke volumes about the company's commitment to providing excellence. I wholeheartedly recommend frontera.com to anyone in search of both top-notch products and outstanding customer support. Their team's dedication to ensuring customer satisfaction is truly commendable, and I am grateful for the positive experience they have provided me. Thank you, frontera.com, for your exceptional service and high-quality offerings.Exceptional Service Turns a Frustration into Delight
I recently encountered a small hiccup with my order on frontera.com—an issue with the order entry system that delayed the delivery of my Cushion Box Cover. Despite this, I was pleasantly surprised by the exceptional customer service I received. After reaching out and expressing my concerns, the team at Frontera went above and beyond to rectify the situation. Not only did they provide frequent updates, but they also ensured that the item was promptly delivered to me. Their dedication and commitment to customer satisfaction truly turned what could have been a frustrating experience into a delightful one. Thank you, Frontera, for your outstanding service and for valuing your customers' needs above all else.Minor hiccup but great customer service
Prompt and Caring Customer Support Made All the Difference I recently had a minor issue with an order from frontera.com, but their exceptional customer service truly saved the day. When I needed a product urgently, the customer service team went above and beyond, arranging for the distributor to expedite the shipping, ensuring I received it on time. Although there was a small hiccup with the order - I received two different shades of teak stain instead of the same color - the support team's prompt action and genuine concern turned it into a positive experience. They quickly addressed the issue, and with their guidance, I was able to mix the stains to achieve the desired result. I can't emphasize enough how much of a difference it makes when a company genuinely cares about its customers. The effort and attention to my needs displayed by the customer service team left a lasting impression on me. Despite the initial mix-up, their dedication and swift resolution far outweighed the issue. I am genuinely grateful for their support and will undoubtedly return to frontera.com for future purchases. Thank you for turning what could have been a stressful situation into a testament of outstanding customer care.An Unforeseen Mix-Up Handled with Exceptional Service
Reflecting on my recent experience with frontera.com, I must acknowledge a slight hiccup in an otherwise seamless process. When time was of the essence, their customer service team stepped up admirably, coordinating with the distributor to expedite my delivery. However, upon receiving my order of two teak stains, I discovered they were two different shades. Despite this unexpected turn, the efficient customer service shone through once again as they swiftly remedied the situation. With their guidance, I managed to blend the stains to achieve the desired outcome. The dedication and prompt assistance I received were truly commendable, making the entire experience a positive one. While a minor oversight occurred along the way, the exceptional customer service and support I encountered throughout left a lasting impression. I sincerely appreciate the efforts made to ensure my satisfaction, turning a potential setback into a testament to frontera.com's commitment to customer care.Transformed My Outdoor Space: A Porch Table Review
When I stumbled upon Frontera's porch table, I had high hopes for finding the perfect addition to my outdoor space. Upon receiving the table, I was pleasantly surprised by how easy it was to put together. The assembly process was a breeze, and I didn't encounter any frustrating challenges along the way. What truly stood out to me was how the table's color almost perfectly matched my existing teak table. This seamless integration not only enhanced the visual appeal of my porch but also gave it a cohesive and polished look. The table's craftsmanship and attention to detail were evident from the moment I unpacked it, and it immediately elevated the ambiance of my outdoor area. Frontera's porch table has truly transformed my outdoor space, providing a functional and aesthetically pleasing addition that has garnered numerous compliments from guests. I couldn't be happier with my purchase and would highly recommend it to anyone in search of a high-quality, easy-to-assemble porch table that effortlessly blends with existing furniture. Thank you, Frontera, for exceeding my expectations and enhancing my outdoor living experience.Transformed My Outdoor Space: A Porch Table Worth Raving About
When I stumbled upon Frontera's porch table, I couldn't resist adding it to my outdoor haven. Assembling it was an absolute breeze, and the rich teak color beautifully complemented my existing furniture collection. The craftsmanship and quality surpassed my expectations, instantly elevating the ambiance of my porch. I can't wait to create more cherished memories around this table with friends and family. Thank you, Frontera, for enhancing my outdoor space with such a stunning addition!Unparalleled Comfort and Exceptional Service!
My Experience with Frontera.com I cannot express my satisfaction enough with the incredible level of comfort and exceptional customer service provided by Frontera.com. Initially hesitant about purchasing rockers online due to concerns about comfort and durability, I was pleasantly surprised by the quality and ease of assembly of the chairs I received. Although I encountered an issue with the wood splitting on one of the seats, the exemplary customer service team promptly addressed the issue by shipping a replacement on the same day. This level of dedication to customer satisfaction truly sets Frontera.com apart. The seamless resolution of the situation and the overall superior quality of the rockers solidified my confidence in Frontera.com as a top-notch provider. I highly recommend Frontera.com to anyone in search of not only superior products but outstanding customer service as well.No Results Found
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{{{reviewBody}}}Introduction
Frontera.com is an online retailer offering a wide range of products for home, garden, and outdoor living. With a focus on quality and customer satisfaction, Frontera.com aims to provide a convenient and enjoyable shopping experience for its users.
Pros and Cons
- Pros:
- Extensive product selection for home, garden, and outdoor living
- High-quality products that are built to last
- Competitive pricing and value for money
- Efficient and user-friendly website
- Dedicated customer service with prompt responses
- Generous promotions and discounts
- Positive reputation among customers
- Various payment options available
- Loyalty program for frequent shoppers
- Positive customer reviews
- Active community involvement
- Reliable and fast shipping
- Reasonable shipping costs
- Cons:
- Limited product categories
- Occasional delays in shipping
User Experience
The Frontera.com website offers a seamless and intuitive user experience. The products are well-organized into categories, making it easy to find exactly what you're looking for. The search function is also efficient and delivers accurate results. The website's design is visually appealing and responsive, ensuring a pleasant browsing experience across different devices. Overall, navigating through Frontera.com is smooth and hassle-free.
Pricing and Value for Money
Frontera.com offers competitive pricing across its product range. The prices are justified considering the high quality and durability of the products. Transparent pricing and frequent promotions ensure that customers receive good value for their money. Additionally, Frontera.com frequently introduces discounts and special offers, making their products even more affordable.
Customer Service
Frontera.com prides itself on excellent customer service. Their dedicated support team is easily reachable via phone, email, or live chat. They are responsive and strive to resolve any queries or issues promptly. Customers consistently report positive experiences with Frontera.com's customer service, highlighting their professionalism and helpfulness.
Product Quality and Selection
Frontera.com is known for providing high-quality products that are built to last. The company partners with reputable brands and manufacturers known for their craftsmanship and attention to detail. Whether it's outdoor furniture, gardening tools, or decor items, customers can trust the durability and reliability of the products available on Frontera.com. While their product selection may be limited in terms of categories, they excel in offering a diverse range within each category.
Website Usability
Frontera.com has invested in creating a user-friendly website. The layout is well-structured, ensuring easy navigation and efficient browsing. The search function works flawlessly, providing accurate results. Products are displayed with detailed descriptions, specifications, and high-quality images, enabling customers to make informed purchasing decisions. The checkout process is simple and secure, with multiple payment options available.
Returns and Exchanges
Frontera.com offers a hassle-free returns and exchanges policy. If for any reason a customer is not satisfied with their purchase, they can contact customer service to initiate the return process. Frontera.com provides clear instructions on how to return or exchange a product, ensuring a smooth experience for customers.
Promotions and Discounts
Frontera.com regularly offers promotions and discounts to enhance the shopping experience for their customers. From seasonal sales to limited-time offers, customers can find attractive deals on their desired products. Additionally, Frontera.com runs loyalty programs and exclusive discounts for frequent shoppers, rewarding customer loyalty.
Reputation
Frontera.com has established a positive reputation among its customers. The company prioritizes customer satisfaction and consistently delivers high-quality products. Positive word-of-mouth and online customer reviews reflect the trust and satisfaction customers have towards Frontera.com. Their commitment to quality and excellent service has earned them a reliable reputation in the industry.
Payment Options
Frontera.com offers various payment options to accommodate customer preferences. Customers can choose to pay securely with major credit cards such as Visa, Mastercard, and American Express. Additionally, Frontera.com accepts payments via PayPal, providing an extra layer of security and convenience.
Loyalty Programs
Frontera.com rewards loyal customers through their loyalty program. Shoppers earn points with each purchase, which can be redeemed for discounts or exclusive offers. This program encourages repeat purchases and provides additional value to customers who frequently shop at Frontera.com.
Customer Reviews
Customer reviews play a vital role on Frontera.com. Shoppers can read reviews left by other customers on specific products, helping them make informed decisions. These reviews are honest and provide valuable insights into product quality, durability, and overall satisfaction. Frontera.com encourages customers to leave reviews, fostering a transparent and trustworthy shopping environment.
Community Involvement
Frontera.com actively engages in community involvement initiatives. They support various charitable organizations and give back to the community through donations and sponsorships. This commitment to social responsibility enhances the overall reputation of Frontera.com and resonates positively with customers who appreciate a socially conscious brand.
Shipping
Frontera.com ensures reliable and fast shipping for their customers. Orders are processed promptly, and products are carefully packaged to prevent damage during transit. While occasional delays may occur, Frontera.com communicates promptly with customers to keep them informed about the status of their shipment.
Costs
Frontera.com offers reasonable shipping costs, with charges calculated based on the order total and shipping location. The website provides clear information regarding shipping costs before finalizing the purchase, allowing customers to make an informed decision. Customers can also take advantage of promotions and discounts that may include reduced or free shipping options.