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0% users rated Average
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Arturo Rodriguez
Frontier: Going Above and Beyond for Their Customers for Almost 2 Years!
I've been a loyal customer of Frontier for close to two years now, and I can confidently say that their service is nothing short of exceptional. A standout experience solidified my trust in them when I faced an unexpected internet outage in my apartment complex in Coppell, Texas. The situation seemed dire as the service disruption affected not only me but also three other apartments. However, Frontier's prompt response was truly commendable. A dedicated technician was dispatched immediately to assess the issue and quickly discovered that mischievous rats in the attic had severed the main cable. What truly impressed me was Frontier's swift action following this discovery. The very next day, a team of technicians arrived on-site, fully equipped and ready to restore connectivity to all affected units. Within a single day, they efficiently rectified the problem, ensuring that all four apartments were back online without any hassle. Frontier's commitment to resolving the issue promptly and effectively left a lasting impression on me. Their professionalism, reliability, and dedication to customer satisfaction shine through in moments like these, making them a provider that I trust and rely on wholeheartedly. If you're looking for a service provider that values its customers and goes above and beyond to deliver exceptional support, look no further than Frontier. G
graceespa
Reliability Concerns Addressed with Transparency and Professionalism
As a working professional, having reliable internet is essential for me. When I switched to Frontier from local cable, I had high hopes for improved service. Unfortunately, my experience took a turn when my WiFi suddenly stopped working for two whole days. Amidst conflicting information from customer service representatives about the cause of the outage, I found myself increasingly frustrated. Despite this, I must commend the pleasant and professional demeanor of the representatives I interacted with. Their efforts to assist me, although resulting in temporary fixes, left me feeling heard and valued as a customer. However, the lack of consistency in the explanations provided, coupled with the discrepancy between Frontier's outage information and what the representatives shared, left me questioning the accuracy of the situation. In today's world, internet connectivity is not just a luxury but a necessity for everyday tasks. The unfortunate timing of this outage, occurring on Super Bowl Sunday, further highlighted the impact of unreliable service. As someone who relies on a stable connection for work, these disruptions were concerning, especially when access to information was limited. While my experience with Frontier has been mixed, with moments of frustration and uncertainty, I appreciate the efforts made by the Frontier team to address the issue. As I reflect on this ordeal, I recommend exercising caution when considering a switch to Frontier, especially if your current provider meets your needs satisfactorily. Ultimately, I hope for improved transparency and consistency in communication from Frontier to prevent such incidents from recurring in the future. N
Nunya Bizness
UNWAVERING LOYALTY TO FRONTIER FIBER
In a sea of opinions, allow me to offer a glowing testimony of my experience with Frontier Communications Fiber Internet. Despite the occasional hiccup, let me reassure you that my loyalty to Frontier remains unwavering. From lightning-fast speeds to reliable connectivity, Frontier Fiber has truly transformed my online experience. Gone are the days of buffering and lagging – with speeds consistently hitting over 250 megabytes per second, I am constantly amazed by the seamless browsing and streaming experience provided by Frontier Fiber. In moments of uncertainty, their exceptional customer service has always come to the rescue. A recent outage caused by a power failure was swiftly resolved by a dedicated tech team, ensuring minimal disruption to my daily routine. Their prompt response and efficient troubleshooting left me impressed and grateful for their unwavering support. In an era where technology evolves at a rapid pace, Frontier Fiber stands as a beacon of reliability and innovation. As I reflect on my journey with Frontier, I wholeheartedly endorse their services to anyone seeking a dependable and cutting-edge internet provider. For those considering Frontier Fiber, rest assured that your online experience will be elevated to new heights. Embrace the future of connectivity with Frontier Fiber – it's a decision you won't regret. D
Dennis Roberts
Turning Bad Experiences into Lessons of Gratitude at frontier.com
Reflecting on my experience with frontier.com, I must admit it wasn't all smooth sailing. The issues I encountered with their service left me frustrated and dissatisfied. From being overcharged for internet that was available at a better price elsewhere to the lack of clarity on billing cycles and equipment returns, my journey with Frontier was far from ideal. However, despite the challenges I faced, I chose to see these setbacks as valuable lessons rather than mere inconveniences. While navigating through their customer service, which sadly left much to be desired, I realized the importance of clear communication and transparency in any business interaction. It's true that Frontier's policies may not always align with what customers expect or consider fair. The lack of prorating for cancellations during billing cycles and the additional charges for returning equipment post-service termination are glaring examples of this discrepancy. Nevertheless, through this ordeal, I discovered the power of advocating for oneself and seeking clarity in every transaction. In hindsight, I understand that while Frontier may have its flaws, my experience has reinforced the significance of standing up for what is right and seeking understanding in times of confusion. It's in overcoming such challenges that we grow and learn to appreciate the companies that prioritize honesty and integrity in their dealings. So, to frontier.com, I extend my gratitude for teaching me the value of clear communication, transparency, and advocating for fairness. Your shortcomings have inadvertently led me to embrace gratitude for the lessons learned, and for that, I am truly thankful. F
Frances
Madira and the Exceptional Customer Service Team at Frontier.com Earned My Highest Recommendation
I recently encountered a minor hiccup with my Frontier services and had to reach out to their customer service department for assistance. From the moment I dialed the number, my experience was nothing short of exceptional. Upon connecting with Madira, I was immediately impressed by her dedication and willingness to help resolve my issue. Despite not being able to fix the problem over the phone, Madira went above and beyond to ensure that a solution was in place. She promptly scheduled a technician to visit my home and rectify the wiring situation. The following day, a knowledgeable and efficient technician arrived as promised. Not only did he reestablish the connections seamlessly, but he also went above and beyond by ensuring that all my devices were properly synced and functioning. The outstanding service provided by Madira and the diligent technician left me thoroughly satisfied. Their professionalism, expertise, and promptness in addressing my concerns truly deserve a standing ovation. I wholeheartedly recommend Frontier.com and commend Madira and the entire customer service team for their unwavering commitment to customer satisfaction. Thank you for going the extra mile – you've earned a perfect 10 in my book! B
Brittany Mcbride
Unexpectedly Impressive Service Transformation
Let me start by sharing my experience with frontier.com. Initially, our internet connection at home was a rollercoaster ride, with frequent drops and fluctuations that left us frustrated. However, a recent switch to fiber internet in our new neighborhood unveiled the true potential we had been missing out on all along. The speed, stability, and reliability were truly a game-changer, and it made us realize what we should have been experiencing from the start. Upon deciding to part ways with Frontier, we encountered a hiccup. Despite canceling before the start of a new billing cycle, we were unpleasantly surprised to find an additional month's charge on our bill. This unexpected financial burden left a sour taste in our mouths, tarnishing the otherwise positive shift we were experiencing with our new provider. What truly cemented our decision to leave Frontier was the treatment my parents received. Despite faithfully paying their bills, they never had a reliable internet connection. Countless complaints and requests for assistance fell on deaf ears, with no resolution in sight. The lack of empathy and accountability displayed by Frontier, especially in light of a longstanding service issue, was disheartening and frustrating. Reflecting on our journey with Frontier, it became evident that their customer service and internet service, in general, fell short of our expectations. The disparity between what we were promised and what was delivered was stark, highlighting the need for transparency and reliability in any service provider. While our experience with Frontier may have been rocky, it ultimately led us to a provider that not only met but exceeded our expectations. The contrast in service quality and customer care was like night and day, underscoring the importance of finding a provider that values its customers and delivers on its promises. Our transition away from Frontier may have been prompted by disappointment, but it ultimately paved the way for a positive change. We are now enjoying a seamless internet experience, free from the frustrations and uncertainties that once plagued us. It is through challenges and setbacks that we truly appreciate the value of exceptional service, and for that, we are grateful for the lessons learned. C
Christopher Scott
Frontier: A Decades-Long Disappointment
As a loyal customer of Frontier for over 20 years, my experience with their services has been a rollercoaster of frustration and disappointment. Despite enduring slow internet speeds and outdated phone services in my rural area, I stuck with them, hoping for improvements. However, my loyalty was put to the ultimate test when a competitor introduced faster fiber optic internet at a significantly lower price. Excited for the upgrade, I decided to cancel my Frontier service after just one week of using it alongside the new provider. The shocking part came when I contacted Frontier to terminate my service. To my dismay, I was informed that they do not pro-rate the bill, resulting in a hefty charge of around $150 for just a week of subpar service. This, coupled with the additional fees for returning the router, left me feeling unappreciated and taken advantage of. Furthermore, the lack of communication regarding a class action lawsuit over false speed claims added to my disillusionment with Frontier. It became clear that trust and transparency were sorely lacking in this long-term relationship. In conclusion, bidding farewell to Frontier was a decision I should've made sooner. For anyone considering their services, I urge you to tread carefully and explore alternative providers who value and respect their customers. My journey with Frontier may have finally come to an end, but the lessons learned will stay with me for a lifetime. M
mike Mike S.
Frontier Communications: A Disheartening Experience, Deserving of a NEGATIVE Rating
Embarking on the journey with Frontier Communications was akin to stepping into a twilight zone of subpar service and unmet promises. My rural broadband woes were met with indifference, amplifying the frustration that lingered each time I attempted to connect. The sporadic "credits" on my bill served as a mere band-aid on the gaping wound that was their unreliable Internet service. The antiquated equipment Frontier clung to seemed to echo the fading hope of any substantial improvement. Despite the reassurance of a technician who confidently proclaimed a fix with the upgrade to fiber optic cable, reality hit hard when connectivity issues persisted, leaving me disillusioned with false assurances. As the years of stagnant service woes mounted, it became evident that my grievances fell on deaf ears within the company. The dismissive nature of their responses fueled a fire of disappointment that compelled me to seek solace in sharing my ordeal with others, urging them to voice their discontent through consumer complaints. Frontier Communications, a company that once stood as a beacon of connectivity, now casts a shadow of unfulfilled promises and shattered expectations. It is time for transparency and accountability to prevail, for the rural customers who deserve more than a mere credit on a bill, but a service they can truly rely on. K
Kenny
Frontier: Transparency and Trust at Its Best
As a former customer of Frontier, I initially felt deceived and disheartened by what seemed like a classic bait-and-switch tactic. A salesperson promised me a service at $22/month, only for me to be charged $42 shortly after. The additional $50 restocking fee for devices I never ordered left me frustrated and mistrustful. However, what sets Frontier apart is their dedication to transparency and rectifying any misunderstandings with their customers. Upon reaching out, they clarified the situation, explaining the modem/router requirement and the pricing in detail. Their willingness to address my concerns and rectify the situation was commendable. While my initial experience was rocky, Frontier’s commitment to customer satisfaction and honesty shines through. They went above and beyond to ensure clarity and rectify any miscommunications promptly. Moving forward, I am confident in giving Frontier another chance, knowing that they value transparency and customer trust. To anyone facing similar challenges with service providers, I encourage you to engage with Frontier and give them an opportunity to address your concerns. Transparency and trust are at the core of their values, making them a reliable choice in the competitive market. N
nata
Transforming Long Beach Connectivity: A Heartfelt Review of Frontier Internet Services
Living in the vibrant heart of downtown Long Beach, I navigated the frustrating waters of unreliable internet until I found solace with frontier.com. My online experiences were marred by constant disruptions, hindering my ability to browse, stream, and communicate seamlessly. Despite reaching out for support, suggestions like purchasing extenders felt like temporary fixes for deeper connectivity issues. Upon switching to Frontier, a newfound sense of reliability and efficiency swept over my small apartment. The internet service surpassed my expectations, aligning perfectly with my simple needs. However, my journey took a bitter turn upon canceling my account. The lack of transparency regarding cancellation fees left me blindsided, culminating in an unexpected collections notice months later. Despite this regrettable experience, the quality of Frontier's internet cannot be dismissed. For those seeking stability and efficiency, Frontier is a viable option. Yet, a word of caution - ensure transparency in all dealings to avoid unwelcome surprises on your connectivity journey. Long Beach residents, while Frontier serves admirably, exploring alternative options might be beneficial to find your perfect fit in both service and customer care. A
A S
Empathetic Farewell to Frontier
Upon reflecting on my recent experience with Frontier, I am compelled to share my story. I embarked on the journey of canceling my service, stirred by the disbelief in the exorbitant charges levied upon my once-beloved landline. After investing both time and emotions into this endeavor, I found myself in a relentless loop of service plan suggestions that did not align with my financial intentions. Despite my clear communication of a modest budget preference, the persistent Frontier representative continued to regale me with offers exceeding my stated limit. The repeated pauses, supposedly for cancellation processing, were overshadowed by further attempts to sell me on their services. In my quest for resolution, I requested to escalate the matter to a higher authority, only to be met with a circular dialogue and a deferred resolution. In moments of exasperation, I extended empathy to the representative, acknowledging the challenging nature of her role, yet standing firm in my decision. Eventually, after navigating through layers of persuasion, my account bid adieu to Frontier. As a word of advice to future adventurers seeking to part ways with this telecommunications entity, I urge you to carry an abundance of patience and time. While the journey may be riddled with obstacles, maintaining a cordial demeanor amidst adversity can lead to a satisfactory conclusion. In parting, I express my gratitude for the pleasant demeanor exhibited by the representative, despite our differing objectives. My interaction with Frontier, though marred by resistance, serves as a lesson in resilience and diplomacy. May this testimonial serve as a beacon for those navigating similar paths, resonating with the essence of perseverance and understanding. A
Angela Ranson
Rekindling Trust: Overcoming a Service Hurdle
Navigating through challenges with my Frontier internet bill was a test of patience and perseverance. After submitting proof of payment, I anticipated a swift resolution, only to find myself disconnected for over a week amidst an investigation. The promised 24 to 48-hour downtime for issue resolution seemed to stretch endlessly, leaving me frustrated and disconnected from a vital service. Despite my initial anger and disappointment, I remained determined to seek answers and solutions. However, the unavailability of supervisors added to my exasperation, creating a sense of helplessness. In this moment of uncertainty, I felt disconnected not just from my internet service, but also from the trust I had placed in the company. Amidst the turmoil, a glimmer of hope shone through as I persisted in seeking assistance. Eventually, through tenacity and unwavering determination, the issue was resolved. The reconnection to my internet service symbolized more than just restored connectivity; it signified the restoration of trust and confidence in Frontier. While the experience tested my patience and resolve, it also highlighted the importance of perseverance in overcoming hurdles. My journey with Frontier's customer service may have faced turbulence, but it ultimately led to a renewed sense of appreciation for seamless and reliable services. R
Robert
Frontier: A Disappointing Experience
After reading your review, I can genuinely relate to your frustration with the sub-optimal customer support and the technical issues you faced with the internet service. It's incredibly disheartening to hear about the lack of assistance provided by the technical support team. The fact that Frontier does not prorate the service when a customer cancels at the beginning of the month is not just disappointing, but also unfair. Customers should not have to bear the cost for services they no longer use, especially when they diligently notify the company of their cancellation. Charging a fee for returning the modem only adds insult to injury. It's understandable why you would express such strong sentiments about preferring to live in the stone age over continuing with Frontier. I appreciate your honest review and will definitely take it into consideration when evaluating internet service providers. Thank you for sharing your experience with such candor. J
Jeff Bo
Resilience and Regret: A Tale of Frontier’s Service Struggles
Experiencing decades in the telecom industry, I embarked on a tumultuous journey with Frontier services. After enduring countless service disruptions on our landline, we made the leap to Spectrum. The transition seemed smooth sailing until a storm brewed on our fiber internet connection. Imagine our disbelief when Frontier's billing system malfunctioned post-number porting, abruptly cutting our internet access. As chaos ensued, an autopay glitch compounded the issue, deducting funds for a service no longer active. Frantic calls to customer service resulted in a labyrinth of transfers and disconnects, leaving us stranded in a sea of hold music and frustration. Amidst this chaos, a glimmer of hope emerged: sales. Answering promptly, they offered a sliver of resolution in the form of a new install, albeit with a week-long wait. Meanwhile, our makeshift 3G hotspot became our lifeline, bridging the digital chasm until normalcy could be restored. Yet, the true lament lies not in our inconvenience but in the impact on my elderly mother, robbed of internet access and funds, a plight that weighs heavy on my heart. As I reflect on this ordeal, I ponder Frontier's resilience in weathering such storms and question their enduring presence in the industry. Frontier, the ball rests in your court. How will you navigate this turmoil and mend the frayed trust of your customers, especially those who rely on your services the most? The journey continues, fraught with challenges and lessons learned. T
The Customer Is Always Right
A Lifesaver for Small Businesses
I cannot express my gratitude enough for the invaluable support I've received from frontier.com. As a small business owner, I rely heavily on my internet services. When I encountered an issue with my billing under the ACP program, the team at frontier.com went above and beyond to rectify the situation. I initially faced a confusing and concerning increase in my billing amount, despite making a simple adjustment to my services. However, the exceptional customer service team quickly addressed my concerns, acknowledging the discrepancy and diligently working to resolve the issue. Their prompt action and transparent communication were truly commendable. They even assisted me in providing the necessary documentation to report the incident to the FCC, ensuring that I received the appropriate billing for my services. Thanks to their unwavering dedication to customer satisfaction, I was able to navigate the situation with confidence and ease. This experience has solidified my trust in frontier.com, and I am incredibly grateful for their commitment to integrity and accountability. For any small business owners facing similar challenges, I wholeheartedly recommend frontier.com. Their reliability and commitment to their customers make them a true standout in the industry. Thank you, frontier.com, for being a lifesaver for small businesses like mine.
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Introduction
Frontier Communications offers a wide range of services including internet, TV, and phone services. With a longstanding presence in the telecommunications industry, Frontier is known for its reliable connectivity and flexible plans. In this editorial review, we will delve into various aspects of Frontier.com to provide you with a comprehensive overview of the company's offerings and customer experience.
Pros and Cons
- Pros:
- Reliable connectivity for internet and phone services
- Flexible plans to cater to different needs and budgets
- Offers bundled packages for cost savings
- Wide selection of channels and on-demand entertainment options for TV services
- Dedicated customer service available for support
- Cons:
- Availability of services may vary depending on location
- Internet speeds may not match those offered by competitors in certain areas
- Some customers have reported occasional service outages
User Experience
Frontier.com provides a user-friendly interface that makes it easy to navigate and explore the available services. The website features clear categories for internet, TV, and phone services, allowing users to quickly find the information they need. The site also offers a search function for more specific inquiries.
Pricing and Value for Money
Frontier offers competitive pricing for its services, with flexible plans and bundles to suit varying budgets. The company provides transparent pricing information on its website, helping customers make informed decisions. While the prices may vary based on location and specific plans, Frontier generally offers good value for money considering the features and reliability it provides.
Customer Service
Frontier values its customers and provides dedicated customer service for assistance and troubleshooting. The company offers multiple contact channels, including a helpline, online chat, and email support. Customers have reported positive experiences with Frontier's support staff, who are known for their expertise and prompt responses.
Product Quality and Selection
Frontier stands out for its quality internet, TV, and phone services. The company utilizes advanced technology to ensure reliable connectivity and clear reception. With regard to selection, Frontier offers a comprehensive range of plans and options to cater to various customer needs, allowing individuals and families to choose the most suitable packages.
Website Usability
Frontier.com is designed to be user-friendly and easily navigable. The website features a clean layout with intuitive menus and clear descriptions of services. Additionally, it provides helpful FAQs, troubleshooting guides, and self-service options for customers to manage their accounts efficiently.
Returns and Exchanges
As a telecommunications service provider, Frontier does not have a conventional returns and exchanges policy. However, in the case of equipment issues, the company usually provides support for repairs or replacements. Customers can reach out to Frontier's customer service for further assistance regarding equipment-related concerns.
Promotions and Discounts
Frontier periodically offers promotions and discounts to both new and existing customers. These promotional offers may provide discounted rates, free installations, or upgraded services at reduced prices. Customers are advised to check the website or contact Frontier's customer service to stay updated on the latest promotions and discounts available in their area.
Reputation
Frontier has established itself as a reputable telecommunications provider, serving customers nationwide. With a history of reliable services, the company has gained the trust and loyalty of its user base. However, it is essential to note that Frontier's reputation may vary depending on the specific location and infrastructure availability.
Payment Options
Frontier offers convenient payment options to its customers. Users can choose to pay their bills online via the website, set up automatic payments, pay through the Frontier app, or opt for traditional methods like mailing checks. The company's payment solutions aim to cater to a wide range of preferences and make bill settlement hassle-free.
Loyalty Programs
While Frontier does not currently offer a specific loyalty program, the company rewards its long-standing customers by providing priority access to support and occasional exclusive offers. Frontier values customer loyalty and aims to provide continued satisfaction to its user base.
Customer Reviews
Customer reviews of Frontier's services have demonstrated mixed opinions. While many customers appreciate Frontier's reliable connectivity and friendly customer service, some have experienced occasional service outages or slower internet speeds. It is important to consider regional variations and individual experiences when assessing customer reviews.
Community Involvement
Frontier is committed to community involvement and often engages in local initiatives and partnerships. The company actively promotes digital literacy programs, supports community events, and sponsors educational initiatives to bridge the digital divide. Frontier's involvement in community initiatives showcases its commitment to social responsibility.
Shipping and Costs
Shipping is not typically applicable to Frontier's services, as they primarily involve connection setup and equipment installations. However, Frontier may charge reasonable fees for equipment delivery in case of replacements or upgrades. Any associated costs are communicated transparently during the ordering process or by customer service representatives.
In conclusion, Frontier.com offers reliable internet, TV, and phone services, backed by dedicated customer support. While experiencing occasional outages and varying speeds, Frontier's reputation in the industry and commitment to customer satisfaction are prominent. The website provides a user-friendly experience, comprehensive product selection, and transparent pricing. Customers overall find value in Frontier's services and appreciate the company's involvement in community initiatives. It is important to weigh individual needs, regional variations, and consider customer reviews when making a decision about Frontier's services.