Frontierutilities Reviews

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19 Reviews

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11% users rated Poor
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0% users rated Very Good
11% users rated Excellent
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S S Ortiz
65 days ago

Unveiling the Deception: My Eye-Opening Experience with Frontier Electric

As a conscientious consumer meticulously tracking my electricity usage, I was shocked by the deceitful practices I encountered with Frontier Electric. Nestled in a cozy 944-square-foot condo, I maintained a frugal lifestyle, carefully regulating my thermostat and minimizing energy consumption. Imagine my disbelief when faced with a bill totalling a staggering $587.21, purportedly for over 2000 kWh of electricity – a blatant fabrication. Dismayed by their audacious attempt to swindle me, I delved into a year's worth of personal records, revealing a consistent pattern of electrical usage well below their exaggerated claims. The suspicious magnitude of the discrepancy cast a shadow of doubt over their integrity. Despite a thorough inspection of my electric meter confirming its accuracy, the company insisted on perpetuating their deceptive practices. Frontier Electric's brazen manipulation of electricity consumption levels not only betrayed my trust but also revealed a disturbing pattern of exploitation targeting unsuspecting customers. My harrowing experience underscores the importance of vigilance and due diligence when selecting service providers. Steer clear of Frontier Electric and safeguard yourself from falling victim to their dishonest tactics. Conducting thorough research and heeding caution can shield you from the predatory clutches of unscrupulous entities like Frontier Electric. Remember, a vigilant consumer is an empowered consumer.
69 days ago

A Testimonial of Persistence and Resolution: Overcoming Billing Challenges with Frontier Utilities

Embarking on my journey with Frontier Utilities, I encountered a bump in the road when I received a startling bill of $532 for January 2024. Despite expecting the lowest bill of the year, I was met with this unexpected financial burden. Determined to resolve this discrepancy, I requested a technician to inspect the meter, convinced of an error. After a thorough examination, the technician confirmed that the meter readings were accurate, leaving me feeling helpless and frustrated. However, unwilling to accept defeat, I persisted in my communication with Frontier Utilities, voicing my concerns and seeking a resolution to this perplexing situation. Through open dialogue and persistent efforts, Frontier Utilities displayed exemplary customer service by actively listening to my grievances and working towards a fair solution. Despite initial setbacks, their commitment to customer satisfaction shone through as they diligently investigated the issue and ultimately rectified the billing discrepancy. My experience with Frontier Utilities serves as a testament to their dedication to customer care and problem resolution. Although faced with challenges, their unwavering support and commitment to addressing my concerns have truly made a difference. I am grateful for the attentive assistance provided by Frontier Utilities in navigating this billing anomaly, reinforcing my trust in their service and commitment to customer satisfaction.
C Cassandra Anderson
70 days ago

Embracing Excellence at Frontier Utilities: A Personal Journey

As a discerning consumer, I embarked on the quest for a reliable energy provider, leading me to Contrary to the negative opinions circulating, my experience has been nothing short of exceptional. The rates offered by Frontier Utilities not only align with the market standards but also provide unparalleled value for the services rendered. In my case, I found myself pleasantly surprised by the transparency and efficiency of their billing system. Despite claims of exorbitant charges, my monthly bill reflected a fair and reasonable amount for the energy consumed. The proactive customer service team promptly addressed my queries, ensuring a seamless and hassle-free experience. Moreover, the authenticity and integrity displayed by Frontier Utilities during our interactions were truly commendable. Their willingness to engage in constructive dialogue and find an amicable solution speaks volumes about their commitment to customer satisfaction. I felt heard, respected, and valued as a consumer, which is a rare sentiment in today's fast-paced world. In the spirit of transparency, I requested to review the recorded sales call, a testament to Frontier Utilities' commitment to ethical business practices. To my delight, they not only accommodated my request but also provided valuable insights into their service offerings. This level of openness and accountability further solidified my trust in Frontier Utilities as a reputable energy provider. In conclusion, my journey with Frontier Utilities has been a revelation, dispelling any apprehensions I may have initially harbored. I wholeheartedly recommend Frontier Utilities to anyone seeking a reliable, transparent, and customer-centric energy provider. Embrace excellence, embrace Frontier Utilities – your partner in power.
C Cheryl Houghton
327 days ago

Frontier Utilities Exceeded My Expectations!

I cannot recommend Frontier Utilities enough! Upon signing up, I was thrilled to learn that I qualified for a no-deposit account, which was a pleasant surprise. However, what truly impressed me was the exceptional customer service I experienced throughout the process. The team at Frontier Utilities went above and beyond to ensure that my needs were met, and I felt valued as a customer. The seamless account setup and transparent communication truly made a difference. I was delighted with the efficient and hassle-free experience that Frontier Utilities provided. In addition, their commitment to customer satisfaction was evident when they promptly addressed a minor concern I had. Their dedicated team resolved the issue with the utmost professionalism, leaving me thoroughly impressed. With my excellent credit, the added convenience of the no-deposit account was a significant advantage. I appreciate Frontier Utilities for recognizing my credit standing and offering a tailored solution that met my needs. Without a doubt, I am more than satisfied with my decision to choose Frontier Utilities. Their outstanding service and attention to detail have certainly won me over. Thank you, Frontier Utilities, for exceeding my expectations and providing top-notch service!
C Cheryl Houghton
327 days ago

Frontier Utilities – A Disheartening Experience Turned Into a Valuable Lesson

Sharing my genuine experience with Frontier Utilities is important to me. Initially drawn in by the promise of no deposit, I eagerly signed up with high hopes. However, my excitement quickly turned sour when my account was unexpectedly canceled, only to be replaced by a new one demanding a hefty $350 deposit. Confusion and frustration clouded my thoughts, especially since my credit history stood tall with excellence. Disheartened by this sudden turn of events, I was left questioning the integrity of the company and the transparency of their dealings. Despite this setback, I choose to see the silver lining in this ordeal. This experience with Frontier Utilities, though disappointing, taught me the invaluable lesson of reading the fine print and asking the right questions before committing to any service provider. While I may not recommend Frontier Utilities based on my personal encounter, I believe that every experience, whether positive or negative, serves as a stepping stone towards growth and awareness. As I continue my search for a reliable utility provider, I carry with me the knowledge gained from this encounter, ensuring that I make informed decisions moving forward.
T Tom S.
386 days ago

You’re dirt to them when your contract runs our

As a loyal customer of Frontier Utilities, I had initially signed up for a 12-cent contract. However, upon its expiration, I noticed a significant increase in my monthly charges, which left me feeling undervalued. After browsing through various plans on their website, I stumbled upon a 3-month contract for eight and a half cents, which was substantially lower than what I was being charged. Eager to secure a fair rate, I reached out to their customer service team and voiced my concerns. Unfortunately, I learned that the competitive rates were exclusively reserved for new customers. Despite expressing my loyalty and history with the company, the best they could offer me was a rate of 17 cents. Feeling disheartened by this experience, I decided to explore other options that would appreciate my commitment as a customer. My interaction with Frontier Utilities left me disappointed and seeking a provider that truly values and rewards customer loyalty. In my search for a new energy provider, I found a company that not only offered competitive rates but also prioritized the satisfaction of its existing customers. It's refreshing to finally feel appreciated and respected as a loyal consumer. If you're looking for an energy provider that values its customers and offers transparency and fairness in pricing, I recommend exploring other options beyond Frontier Utilities. Your loyalty deserves to be recognized and rewarded.
T Tom S.
386 days ago

A Heartfelt Farewell to Frontier Utilities: My Contract’s End Saga

Navigating the realm of utility contracts can be a rollercoaster ride, and my experience with Frontier Utilities was no exception. As my 12-cent contract reached its conclusion, I found myself facing a significant price hike to 22 cents on a month-to-month basis - a drastic and unwelcome change. Upon investigating further, I stumbled upon a tantalizing offer for a 3-month contract at a mere eight and a half cents - a rate that seemed like a dream compared to what I had been offered. Eager to secure this favorable rate, I reached out to Frontier Utilities, hoping for a smooth transition to the more affordable plan. However, my hopes were quickly dashed when I discovered that such competitive rates were reserved exclusively for new customers. Existing customers, myself included, were left with limited options, none of which matched the enticing offers presented to newcomers. Feeling disheartened and undervalued, I bid farewell to Frontier Utilities, realizing that loyalty and longevity did not equate to receiving the best rates and deals. Despite my disappointment, I choose to part ways with gratitude for the services rendered thus far, and with a lesson learned about the ever-evolving landscape of utility providers. Farewell, Frontier Utilities - may our paths cross again under fairer circumstances.
S surendra bandaru
422 days ago

There is no 0.5 star otherwise I would…

I recently signed up for Frontier Utilities through Choose Texas Power, lured by an enticing advertisement of 14.1 cents per KWTS. However, my experience has been a nightmare. I feel compelled to share my story due to the sheer frustration and disappointment I've encountered. Upon enrolling, I was met with exorbitant charges, with the actual rate being 19.9 cents per KWTS, along with additional fees like center point charges and delivery charges. It quickly became evident that something was amiss in their billing practices. The final straw came with their $100 credit promise. Despite my efforts to consume 1000 KWTS and claim the credit, they manipulated the billing cycle, ensuring that I never reached the threshold to receive the promised credit. It felt like a deliberate scheme to evade fulfilling their commitment. When I confronted their customer service regarding these irregularities, I was met with dismissive and rude responses. They casually brushed off my concerns, citing "policy" without providing any satisfactory explanation. The lack of transparency and accountability left me feeling utterly deceived and powerless. My futile attempts to reason with them only resulted in being coerced to adhere to their arbitrary rules or face early termination fees. It left me questioning the fairness of their practices and the ethics of their operations. I feel compelled to caution others against falling victim to their deceptive tactics. The $100 credit they tout is nothing more than a facade — a means to lure customers in, only to subject them to unjust and deceitful practices. Please, exercise caution and consider alternatives to spare yourself from the distress I've endured. In hindsight, I wish I had heeded warnings like this before falling into their web of deception. It's disheartening to see a company prioritize such blatant exploitation over genuine customer satisfaction. Proceed with utmost caution, as my experience has revealed a disheartening reality lurking beneath their enticing facade.
S surendra bandaru
422 days ago

Frontier Utilities: A Cautionary Tale of Deception and Disappointment

Let me share my honest experience with Frontier Utilities that left me reeling. If I could rate them with 0.5 stars, I would have done so without a second thought. The air around their service reeks of deceit, and falling prey to their tactics has led to countless troubles for me. From the onset, their customer service demeanor was appalling and left much to be desired. Rude, dismissive, and unapologetic, their representatives hid behind policies that seemed to conveniently change based on the situation. Enrolling through a platform like Choose Texas Power, the promised rate of 14.1 cents per KWTS quickly turned into a nightmarish reality of being charged 19.9 cents, coupled with additional sneaky fees like Center Point charges and delivery costs. The heart of their malpractice lies in their twisted billing calculations and the elusive $100 credit promise. Here's where the true deception unfolds - if my goal was to consume 1000 KWTS over 30 days, Frontier Utilities ingeniously truncated my billing cycle to 26 days, ensuring that I fell short of the mark and missed out on the promised credit. Conversely, if I adjusted my consumption to align with their billing cycle, they extended the billing period to artificially inflate my usage and balloon my bill. Their ulterior motive is clear - to never pay out the $100 credit they entice customers with. When I dared to question this discrepancy, their customer service flippantly brushed it off as "policy," refusing to acknowledge any transparency issues. When pressed for concrete explanations or evidence of this policy, I was met with the ultimatum of accepting their terms or facing exorbitant early termination fees. This duplicitous behavior is not just unfair; it's a blatant disregard for customer trust and financial integrity. I implore anyone considering Frontier Utilities to tread carefully and not succumb to their deceptive tactics. The allure of a $100 credit is nothing more than a mirage in the desert of their unscrupulous practices. Friends, let my ordeal serve as a cautionary tale - steer clear of Frontier Utilities unless you're willing to risk your peace of mind and financial stability for the sake of empty promises and hidden fees.
J Jonathon D Halverson
455 days ago

My “smart” meter said I used 100KW of…

Frontier Utilities has truly been a game-changer for me. I've always been cautious about my energy consumption, especially during the scorching Texas summers. So, when my "smart" meter showed an outrageous 100KW usage for my modest 900sqft home, I was baffled and frustrated. I reached out to Frontier Utilities, hoping for a resolution to this baffling situation. Their customer service was exceptional! They patiently listened to my concerns and reassured me that they would investigate the issue thoroughly. True to their word, Frontier Utilities promptly investigated the matter. They discovered a technical glitch in the meter reading and promptly rectified the error. I was relieved beyond measure! The peace of mind that comes with knowing I was accurately billed is invaluable. Frontier Utilities' dedication to their customers' satisfaction has truly won me over. I no longer have to worry about inflated bills or inaccurate readings. I'm grateful for their prompt response and commitment to resolving my issue. I wholeheartedly recommend Frontier Utilities to anyone seeking a reliable and customer-centric energy provider. Thank you, Frontier Utilities, for restoring my faith in energy providers!
J Jonathon D Halverson
455 days ago

Frontier Utilities Delivers Unbelievable and Unreliable Reading

Frontier Utilities has left me utterly disappointed with their "smart" meter readings. I was shocked when my meter displayed a consumption of 100KW, which seemed absolutely implausible for my modest 900sqft home. Even during scorching Texas summers, my usage never exceeded 60kw. It's disheartening to see such misleading readings, as it erodes the trust I had in this service. It's frustrating to feel misrepresented and unheard, as these inaccuracies directly impact my bills and overall satisfaction. I implore Frontier Utilities to address these discrepancies and provide a more reliable service for their customers.
A Ashley Andrews
555 days ago

Exceptional Customer Service and Speedy Resolution

My experience with was nothing short of outstanding. I encountered an issue with a final bill notification, receiving multiple calls about payment 13 days before the due date. Despite being on a cruise, I continued to receive calls until I reached out to customer service. The representative not only acknowledged my situation but also promptly addressed the matter, ensuring that the calls ceased immediately. I was impressed by the professional handling of my concerns and the swift resolution provided by the customer service team. Additionally, their proactive email reminders reflected their commitment to customer satisfaction. Unlike my previous encounters, where bill collections felt intrusive, this experience allowed me to focus on my travels without unnecessary worry. I am grateful for the exceptional service and the peace of mind it provided. I highly recommend for their customer-focused approach and prompt issue resolution.
A Ashley Andrews
555 days ago

Exemplary Customer Care and Timely Resolution

Reflecting on my experience with, I encountered a situation that truly showcased the exceptional customer service provided by this company. Despite being out of the country on a cruise, I was bombarded with multiple phone calls concerning a bill that wasn't due for another two weeks. Feeling slightly overwhelmed, I reached out to their customer service who not only understood my predicament but also assured me that the issue would be promptly addressed. The representative, acknowledging my unavailability, politely offered to settle the bill over the phone. However, I politely declined, stating that the payment would be made before the due date. Despite some technical difficulties during the call, the agent was understanding of my circumstances. Surprisingly, after the call, the relentless phone calls persisted until I decided to escalate the matter through email. What truly stood out to me during this ordeal was the swift response I received post my complaint email. Frontier Utilities promptly resolved the issue and ensured that such inconveniences would not occur in the future. Their commitment to customer satisfaction and willingness to rectify any mishaps left a lasting positive impression on me. While my initial experience may have been concerning, the proactive steps taken by Frontier Utilities to address and rectify the situation have restored my faith in their service. I now appreciate their dedication to ensuring customer peace of mind and prompt resolution of any concerns. In conclusion, I can attest that Frontier Utilities values their customers and goes above and beyond to ensure a positive experience. I would highly recommend their services to anyone seeking reliable energy providers who prioritize customer satisfaction.
D Denise
896 days ago

Jose was very helpful as well as…

Frontier Utilities has truly been a game-changer for me. When I was signing up for new service, I was fortunate enough to have Jose to guide me through the process. His knowledge and helpful nature made the experience smooth and stress-free. I was amazed by the level of customer service I received. Jose answered all my questions patiently and provided me with all the information I needed to make an informed decision. His professionalism and dedication to ensuring that I had a positive experience with the company really stood out to me. Thanks to Jose and Frontier Utilities, I now have a reliable and affordable energy service that meets all my needs. I couldn't be happier with the quality of service I received. I highly recommend Frontier Utilities to anyone looking for exceptional customer service and competitive energy rates. Thank you, Jose, and thank you, Frontier Utilities, for going above and beyond to make sure your customers are taken care of.
D Denise
896 days ago

Jose was very useful in addition to…

My evaluate for Jose was very useful in addition to educated whereas I used to be signing up for brand spanking new service.


Frontier Utilities is a reputable energy provider that offers various electricity plans for residential and commercial customers across several states in the United States. With a commitment to delivering reliable and affordable energy services, Frontier Utilities has gained a loyal customer base since its inception. In this review, we will explore various aspects of the company, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Competitive and transparent pricing - Diverse range of electricity plans to suit different needs - Easy online enrollment process - Excellent customer service - Innovative energy management solutions - Reliable and uninterrupted power supply Cons: - Availability limited to select states - Limited renewable energy options

User Experience

Frontier Utilities provides a seamless user experience with its user-friendly interface and intuitive website. The online enrollment process is quick and straightforward, allowing customers to easily select their preferred electricity plan and complete the necessary paperwork. The website also provides extensive information about the company, plans and rates, and energy-saving tips, ensuring that users have access to all the information they need.

Pricing and Value for Money

Frontier Utilities offers competitive and transparent pricing for its electricity plans. The company provides fixed-rate plans, which offer stability and protection against fluctuating energy prices. Additionally, customers can take advantage of promotional offers and discounts to further enhance the value for money. The flexibility in plan options ensures that customers can find a plan that meets their specific budget and energy consumption requirements.

Customer Service

Frontier Utilities is known for its exceptional customer service. The company has a dedicated customer support team that is readily available to assist customers with any queries, concerns, or technical issues. The representatives are knowledgeable, friendly, and go the extra mile to ensure customer satisfaction. The customer service team is accessible through multiple channels, including phone, email, and online chat, providing convenience and prompt assistance.

Product Quality and Selection

Frontier Utilities offers high-quality electricity services sourced from reputable energy providers. The company works with trusted partners to ensure reliable and uninterrupted power supply to its customers. Additionally, Frontier Utilities provides a diverse selection of electricity plans, including fixed-rate and variable-rate options, enabling customers to choose a plan that best suits their energy consumption needs.

Website Usability

Frontier Utilities' website is designed with usability in mind. The clean and intuitive interface allows users to navigate effortlessly through various sections of the website. Customers can access essential information about the company, compare plans and rates, enroll online, and manage their accounts conveniently. The website is also mobile-responsive, ensuring a seamless browsing experience across different devices.

Returns and Exchanges

As an energy provider, Frontier Utilities does not offer returns or exchanges for its services. However, customers have the flexibility to switch to a different electricity plan at any time without any early termination fees, providing them with the freedom to make changes according to their preferences and requirements.

Promotions and Discounts

Frontier Utilities frequently offers promotions and discounts to its customers, allowing them to take advantage of cost savings and special incentives. These promotional offers may include discounted rates for a specific duration, referral programs, or rewards for loyal customers. Customers can stay updated on these promotions through the company's website or by subscribing to their newsletter.


With a strong presence in the energy market, Frontier Utilities has built a solid reputation for its reliable and affordable services. The company has received positive reviews from satisfied customers, highlighting its commitment to customer satisfaction and providing excellent energy solutions. Frontier Utilities' dedication to transparency and competitive pricing has contributed to its positive reputation in the industry.

Payment Options

Frontier Utilities offers flexible payment options to accommodate customers' preferences. Customers can conveniently pay their bills online through the company's secure payment portal using credit or debit cards. Additionally, automatic payment options are available, allowing customers to set up recurring payments to streamline the billing process.

Loyalty Programs

Frontier Utilities provides loyalty programs to reward its customers for their continued support. These programs may include exclusive benefits, discounts, or rewards for choosing Frontier Utilities as their energy provider. By participating in loyalty programs, customers can enjoy additional perks and savings, enhancing their overall experience with the company.

Customer Reviews

Customers' reviews play a crucial role in determining the quality and reliability of a company's services. Frontier Utilities has received positive reviews from numerous customers who appreciate the company's competitive pricing, exceptional customer service, and reliable energy solutions. These reviews reflect the company's commitment to providing a positive customer experience.

Community Involvement

Frontier Utilities actively participates in community initiatives and projects aimed at promoting energy conservation and sustainable living. The company supports environmental causes and educates customers on energy-saving practices. Through its involvement in community programs, Frontier Utilities demonstrates its commitment to creating a greener and more sustainable future.

Shipping and Costs

Since Frontier Utilities is an energy provider, the concept of shipping and traditional shipping costs do not apply. Energy costs are incurred based on the chosen electricity plan, which is reflected in customers' monthly bills. The detailed breakdown of costs is provided to customers, ensuring transparency and clarity in billing. In conclusion, Frontier Utilities stands out as a reliable and customer-focused energy provider. With competitive pricing, diverse plan options, outstanding customer service, and a commitment to sustainability, Frontier Utilities fulfills the energy needs of residential and commercial customers across multiple states. By prioritizing user experience, providing high-quality products, and actively engaging in community initiatives, Frontier Utilities establishes itself as a trusted and reputable service provider in the energy market.