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35% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
60% users rated Excellent
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Review article published on: 13 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.5 4.8 4.5 4.4 1.4 4.5
Oct 2022 2.6 4.3 4 4.4 1 4.7
Nov 2022 5 2.4 4.2 2.7 5 4.5
Dec 2022 5 5 5 5 2.2 5
Mar 2023 4.8 1.7 4.1 4.6 5 4.1
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Detailed Frontpointsecurity Review by

Introduction

Frontpoint Security is a home security company that offers top-notch products and services. The company was established in 2007 to provide affordable and customizable security solutions to homeowners. Since then, Frontpoint Security has built a reputation for excellent customer service and superior quality, making it one of the most trusted names in the industry.

Pros and Cons

Pros:
  • Easy installation: The Frontpoint Security system is easy to install without the need for professional help.
  • Mobile App: The mobile app allows you to control your security system from your smartphone or tablet.
  • Customizable Plans: Frontpoint Security offers customizable plans to fit your specific security needs.
  • 24/7 Monitoring: The company provides 24/7 monitoring to ensure your home remains secure at all times.
Cons:
  • Higher Cost: Frontpoint Security is relatively expensive compared to other home security companies.
  • Short Trial period: The company only offers a 30-day trial period compared to other home security companies.

User Experience

Frontpoint Security provides an excellent user experience with its easy-to-use mobile app and user-friendly website. The app allows users to control their security system from their smartphone, view live video feeds and receive instant alerts. The website provides in-depth information about the products and services offered, making it easy for users to decide which plan is right for them.

Pricing and Value for Money

Frontpoint Security offers three different plans: Protection Plan, Interactive Plan, and Ultimate Plan. The Protection Plan costs $34.99/mo, the Interactive Plan costs $44.99/mo, and the Ultimate Plan costs $49.99/mo. The prices are relatively high compared to other home security companies; however, the value for money is excellent considering the quality of the products and services offered.

Alternatives

If Frontpoint Security is not the right fit for you, there are other home security companies you can consider. These include ADT, SimpliSafe, Vivint, and Protect America. Each of these companies provides unique security solutions that may fit your specific needs.

Customer Service

Frontpoint Security has one of the best customer service teams in the industry. The company provides excellent customer support, responding quickly to inquiries and offering solutions to any issues that may arise. The support team is available 24/7 through phone, email, and chat.

Product Quality and Selection

Frontpoint Security offers high-quality products that ensure your home remains safe and secure. The company offers a wide range of products, including door and window sensors, motion sensors, video cameras, and smart locks. The products are customizable, allowing you to build a security system that fits your specific needs.

Website Usability

Frontpoint Security's website is user-friendly, providing in-depth information about the products and services offered. Navigation is easy, with a clear categorization of products and services. The website also provides various resources, including blogs and FAQs, to help users make an informed decision.

Returns and Exchanges

Frontpoint Security offers a 30-day trial period during which you can return the product and get a full refund. The company also offers a three-year warranty on all its products, ensuring that you are protected against any defects.

Promotions and Discounts

Frontpoint Security occasionally offers promotional discounts to its customers. These promotions may include free equipment, discount on installation fees, or reduced monthly subscription fees. Customers can also benefit from the company's referral program, where they can earn $50 credit for each referral.

Reputation

Frontpoint Security has a reputation for excellent customer service, high-quality products, and fast response times. The company has received numerous awards for its outstanding service, including the Angie's List Super Service Award and the Consumer Affairs Excellence Award.

Payment Options

Frontpoint Security accepts various payment options, including credit cards, PayPal, and bank transfer. The company also offers flexible payment plans, allowing you to pay for your security system in installments.

Loyalty Programs

At the moment, Frontpoint Security does not have a loyalty program. However, the company offers a referral program where customers can earn rewards for every successful referral.

Customer Reviews

Frontpoint Security has received overwhelmingly positive customer reviews, with a rating of 4.5/5 on Trustpilot. Customers praise the company's excellent customer service, high-quality products, and easy-to-use mobile app.

Community Involvement

Frontpoint Security is committed to giving back to the community by partnering with various organizations. The company has partnered with Habitat for Humanity, allowing its employees to volunteer in building homes for low-income families.

Shipping and Costs

Frontpoint Security offers free shipping on all its products, and the company covers the cost of return shipping during the trial period. There are no hidden costs, and the prices are transparent, allowing you to budget for your home security needs. In summary, Frontpoint Security provides high-quality security solutions that guarantee your home remains safe and secure. Though the company's prices may be relatively high, the value for money is excellent, considering the quality of products and services offered. The company's excellent customer service, easy-to-use mobile app, and customizable plans set it apart from other home security companies.

Frontpointsecurity Recent User Reviews

User Rating

5 stars

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Reviewer Name: James Sweeney

Review Submission Date: 2022-12-12

Review Title: The service Representative was very knowledgeable
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Review Description: The service Representative was very courteous, knowledgable and worked to answer my questions and solve my issue. She knew exactly what I needed.

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Reviewer Name: areg m

Review Submission Date: 2022-12-12

Review Title: its been 8 yrs with this company and…
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Review Description: its been 8 yrs with this company and they are great , they have the best prices all around plus they are loyal to customers.. Best customer service

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Reviewer Name: Robert Osoliniec

Review Submission Date: 2022-12-08

Review Title: Who needs CROOKS when FRONTPOINT will…
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Review Description: Who needs CROOKS when FRONTPOINT will be one for you when you sign up and cancel your account?They lie, misrepresent their offerings and after closing your account will start stealing from your direct payment account 2 years later!!!!

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Reviewer Name: Todd H

Review Submission Date: 2022-12-04

Review Title: Great service
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Review Description: The products work as planned, and any time I need service, the people I am dealing with are incredibly patient and always resolve my issues, in a supportive manner.

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Reviewer Name: Dina Leslie

Review Submission Date: 2022-12-03

Review Title: I've been a Frontpoint customer for 7 years
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Review Description: I've been a Frontpoint customer for 7 years and love them. Customer service and the billing dept are always helpful and want to help you any way they can. I feel safe knowing they're around for my family. I had an old touchscreen as they were updating. They called and emailed until I responded back ( I'm bad with that) and sent me a new hub and touchscreen free of charge.

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Reviewer Name: Norma Ruffner

Review Submission Date: 2022-12-03

Review Title: SAFETY AT IT'S BEST
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Review Description: Well! Front point security has been a life saver for me ever since I got the service I've never been so safe in my home until the company came into my life. I can't seem to do without it. It is surly my piece of mind. Great ? service and protection. I highly recommend it.

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Reviewer Name: Duane Niebel

Review Submission Date: 2022-12-03

Review Title: The customer support was better than I…
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Review Description: The customer support was better than I expected. I needed to upgrade my system and was pleasantly surprised how quick and easy it was plus the additional items I was able to add to the system.

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Reviewer Name: Alan W

Review Submission Date: 2022-12-02

Review Title: Customer Sevice…
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Review Description: The agent that help me answered sll my questions gave me the right package for my home. Outstanding service the last 5years I have had FRONTPOINT service all been great.#Frontpoint2022Sweepstakes

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Reviewer Name: Alyson

Review Submission Date: 2022-12-01

Review Title: Decided to use a window sensor for my…
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Review Description: Decided to use a window sensor for my mail-box and it works perfectly setting of an alert when the mailbox is opened and closed.And, since that worked, I used two others for my garage doors, again perfect!

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Reviewer Name: Suzanne damiano

Review Submission Date: 2022-11-25

Review Title: We love Front point
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Review Description: We love Front point. I feel so safe. I can look from my phone an being disabled this is great. It has helped the police catching some kids. This is the best, we look forward to buying more , as soon as we can. It's so easy to hook up even someone who don't know anything about , computers, or internet. I am able to this. Like I said we need 3 more cameras.