Frostnyc Reviews

Voted Good (4/5)

443 Votes

20 Reviews

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In the Jewelry Store category

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5% users rated Poor
5% users rated Average
20% users rated Very Good
55% users rated Excellent
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B Brandon Mattis
86 days ago

Transformative Experience at – A Genuine Reflection

When I first stumbled upon, I was captivated by the allure of their exquisite jewelry pieces. Excitedly, I placed an order for 7 pairs of earrings, envisioning the stylish ensembles I would create. However, my experience took an unexpected turn. As the package arrived, my anticipation turned into confusion and disappointment. Instead of receiving the 7 pairs of earrings I had meticulously selected, only one pair was nestled within the box. To add to the dismay, these were not the earrings I had eagerly anticipated; they were a completely different design. The price tag attached to this single pair was jaw-dropping, a staggering $1,200. This exorbitant cost seemed unjustifiable, especially when considering that the missing 6 pairs were nowhere to be found. Calculations deepened the mystery - the pair I received should have amounted to $860, leaving me baffled and disheartened. Alas, my initial excitement was overshadowed by a cloud of doubt and suspicion. Was this a mere oversight or a deliberate attempt to deceive customers? The veil of trust was lifted, revealing a company's questionable practices that left me questioning their integrity. In the realm of online shopping, transparency and reliability are paramount. My experience with serves as a cautionary tale, highlighting the importance of due diligence and vigilance when making purchases. As I tread the digital landscape of e-commerce, I carry with me a newfound awareness and discernment, guided by the lessons learned from my encounter with
W William Buck
106 days ago

Safe and Secure Shopping Experience at Frost NYC

I cannot express how grateful I am for the swift response and exceptional customer service I received from Unfortunately, a concerning incident occurred where my girlfriend's daughters were unknowingly exposed to a dangerous situation at our home on Dec 21-22, 2023. I felt compelled to leave this review to caution others, urging everyone to be vigilant about their surroundings and ensure their safety at all times. In the face of adversity, the team at went above and beyond to address my concerns promptly. Their dedication to customer satisfaction and safety is truly commendable. I deeply appreciate the measures they took to ensure a safe and secure shopping experience for me and my loved ones. Moreover, their responsiveness and support during such a challenging time have left a lasting positive impression on me. I wholeheartedly recommend not only for their exquisite products but also for their unwavering commitment to customer well-being. Shop with confidence at, knowing that your safety and satisfaction are their top priorities. Thank you, Frost NYC, for your outstanding service and genuine care for your customers.
S Shay
122 days ago

A Genuine Gem!

As someone who cherishes quality and authenticity when it comes to jewelry, my experience with has been nothing short of exceptional. The craftsmanship of their chains is truly remarkable, exuding elegance and sophistication. Not only did my order arrive promptly, but the packaging itself was a testament to their commitment to excellence. What sets Frost NYC apart is not just their exquisite pieces but also their unparalleled customer service. Upon encountering a minor issue with my order, their team went above and beyond to rectify it promptly and professionally. Their dedication to customer satisfaction truly shines through in every interaction. I highly recommend Frost NYC to anyone in search of exquisite jewelry backed by outstanding customer support. This is a brand that values integrity and goes the extra mile to ensure a seamless shopping experience. Farewell to endless scrolling; Frost NYC has become my go-to for timeless pieces that never fail to impress.
H Harold Mitchell
185 days ago

Unforgettable Experience: Perfect Birthday Surprise with FrostNYC

From the moment I set my eyes on the Men's Sterling/gold Miami Cuban link bracelet and chain at FrostNYC, I knew it was the perfect birthday gift for myself. Chelsea, my salesperson, made the entire experience even more special. Her professionalism and dedication to customer service truly stood out. I took a chance and requested that the merchandise be delivered for my birthday, and to my surprise, it arrived just in time - a day before the big day. Chelsea's attention to detail and understanding of my request touched my heart. Thank you, Chelsea, for making my birthday celebration memorable with FrostNYC. You have earned a loyal customer in me!
M Matt
200 days ago

Above and Beyond: Mirna’s Exceptional Service at

Let me start by saying that my experience with Mirna at was nothing short of exceptional. From the moment I reached out with a barrage of questions, she not only answered each one with precision and expertise but also took the time to ensure that I felt comfortable and informed throughout the entire purchasing process. Mirna's dedication to customer service is truly unparalleled. She went above and beyond to make sure that my experience was seamless and enjoyable. Her willingness to help, her knowledge about the products, and her overall positivity made me feel truly valued as a customer. In a world where customer service can often feel impersonal, Mirna stands out as a shining example of what exceptional service should look like. Her dedication to her role is evident in every interaction, and I can confidently say that she deserves not just a raise, but also a bonus and a promotion for the level of care and attention she provides to customers like me. Thank you, Mirna, for making my experience at truly unforgettable. You are a valuable asset to the team, and I look forward to shopping with you again in the future.
C carlos ortega
360 days ago

An Unforgettable Purchase: My Exquisite Chain from Frost NYC

From the moment I laid eyes on the chain I purchased from, I knew it was special. The day it arrived on 4-13-2023, I was thrilled, but nothing compared to the moment I held it in my hands - it was absolutely beautiful. Overflowing with excitement, I rushed to a local jewelry store to get it appraised, and the verdict was crystal clear - one hundred percent legit. For anyone considering a purchase from Frost NYC, let me assure you, you cannot go wrong with this company. As a highly satisfied customer, I am already planning my next order. The quality, craftsmanship, and service provided by Frost NYC have left me beyond content. Thank you, Frost NYC, for an unforgettable experience. You have not just gained a customer, but a loyal fan.
L Louis Doctrove
402 days ago

Turning Disappointment into Delight: A Testimonial for Frost NYC

My experience with Frost NYC started on a rocky note when I received a chain that didn't meet my expectations. Disappointed, I left a negative review, feeling unheard until Gianna from their resolution team contacted me months later. Her proactive approach and offer to exchange my chain for a sturdier option pleasantly surprised me. Gianna's professionalism and dedication to customer satisfaction were truly commendable. Despite being miles away in Hong Kong, I was impressed by how efficiently she resolved the situation. In just three weeks, my new chain arrived, exceeding my expectations. I want to express my gratitude to Gianna and the entire Frost NYC team for not only rectifying the issue but also turning a disappointing experience into a delightful one. Thank you for your outstanding customer service and for valuing customer satisfaction above all else.
422 days ago

Unforgettable Experience with!

I cannot express enough how much I adore my bracelet from! The impeccable quality and stunning design surpassed all my expectations. What truly set this experience apart was the exceptional customer service. The staff's expertise and amiable nature made the entire process both enjoyable and insightful. Not only did I find the perfect piece, but I also saved money, thanks to their valuable guidance. Without a doubt, I eagerly anticipate returning to for future purchases. I wholeheartedly recommend Frost to anyone in search of exquisite, high-quality jewelry. Thank you,, for exceeding my every expectation!
D Donald J Ford
422 days ago

Going the Extra Mile: A Heartwarming Experience with

Let me share my recent experience with, where a simple purchase turned into a testament of exceptional customer service. I initially bought an item that, unfortunately, had to be returned. This could have been a stressful process, but then I met Izzy. Izzy's assistance transformed what could have been a complicated return and exchange into a seamless and pleasant experience. She patiently guided me through the process, ensuring I understood each step and providing clarity on the exchange policy. Despite the initial inconvenience, Izzy's kindness and professionalism made all the difference. What truly stood out was the generosity of the team. Not only did they refund me 100% of my initial purchase amount, but they also went a step further. I was amazed to receive a 15% discount on my new purchase, which was deducted from the credited amount. This unexpected gesture of goodwill left me feeling valued as a customer. Throughout the process, Izzy remained dedicated to assisting me, keeping me informed via timely email updates. Her commitment to ensuring my satisfaction showcased the company's dedication to customer care. I am grateful for Izzy's exceptional help and the overall outstanding service provided by This experience has truly set them apart in terms of customer service excellence. Thank you, Izzy, and the entire team, for turning a potential inconvenience into a memorable and positive interaction.
D Daniel Cabrera
647 days ago

Exquisite Elegance: A Tale of Unmet Expectations

Embarking on a quest for the perfect accessory, I stumbled upon FrostNYC and their 10k scorpion pendant. Enthralled by the promise of beauty, I eagerly awaited its arrival. Alas, upon unboxing, disappointment struck like a thunderbolt – the pendant, a mere shadow of its advertised grandeur. Seeking solace in resolution, I reached out to FrostNYC, hoping for a remedy. Yet, despite a flurry of emails and earnest phone calls, my pleas fell on deaf ears. The discrepancy loomed large, casting a pall over the transaction. In the realm of ethical commerce, transparency reigns supreme. Regrettably, FrostNYC's misstep in sizing casts a shadow on their integrity. A cautionary tale unfolds – one of unmet expectations and dashed hopes. As the curtain falls on this chapter, a vow emerges: never again shall FrostNYC hold sway over my adornments. False advertisement, a lamentable misstep, severs the thread of trust. In the tapestry of purchasing experiences, this encounter serves as a poignant reminder – authenticity is the cornerstone of consumer trust. And as I bid adieu to FrostNYC, a lesson learned in the pursuit of elegance.
E Erica Richards
655 days ago

Unveiling Elegance: A Treasured Experience with Frost NYC

Embarking on a quest for the perfect gifts for my husband, I stumbled upon Frost NYC, and it was a serendipitous encounter indeed. Upon making not one but two purchases, my heart swelled with joy as the jewelry pieces arrived promptly, wrapped in promises of elegance and craftsmanship. The exquisite beauty that radiated from each piece left me breathless; a testament to the artistry and dedication infused into every detail. And as if the visual allure wasn't mesmerizing enough, the affordability of these treasures added an extra sparkle of delight. The anticipation of presenting these tokens of love to my husband fills me with excitement and gratitude. Frost NYC has not only won me over as a customer but has undoubtedly etched a permanent place in my heart. The enchanting experience has left me eager to explore more of their collection in the near future. Thank you, Frost NYC, for curating such exceptional pieces that transcend mere accessories and become cherished symbols of love and admiration. I eagerly look forward to more moments of elegance and sophistication with your remarkable creations.
B Becca
677 days ago

Transforming Memories: My Remarkable Experience with’s Gold Nameplate Necklace

Embarking on a quest for the perfect gold nameplate necklace, I ventured into the realm of with hopeful anticipation. After placing my order, a veil of excitement draped over me as I eagerly awaited the arrival of my much-anticipated treasure. Three weeks later, a meticulously packaged parcel arrived at my doorstep, emitting an aura of elegance. With bated breath, I unveiled my prized possession, and to my sheer delight, I beheld a shimmering masterpiece that mirrored the online image with uncanny precision. The exquisite craftsmanship of the necklace left me spellbound, its intricate details capturing the essence of my desires. Though the price tag may have seemed hefty at first glance, the sheer beauty and allure of the necklace rendered every penny worthwhile, transcending mere material worth to embody sentimental value. My heart swells with gratitude for, for not only did they deliver a stunning piece of jewelry, but they also immortalized a cherished memory. This gold nameplate necklace now serves as a tangible reminder of my journey, encapsulating my most treasured moments with every gleam and sparkle. In essence, has not just provided a product; they have crafted an experience that transcends the realms of mere aesthetics, transforming a simple necklace into a beacon of reminiscence, love, and self-expression.
R Ryan
685 days ago

Redefining Style Affordably: A Blue Collar Dad’s Perspective on

As a blue-collar dad juggling family responsibilities, treating myself to jewelry seemed like an indulgence reserved for rare occasions. That was until I stumbled upon Their products not only met my expectations but exceeded them in every way possible. The thrill of receiving my order on time was matched only by the excitement of unboxing it. The craftsmanship and attention to detail were evident from the first glance. Each piece exuded quality and elegance, instantly elevating my everyday look without breaking the bank. What truly sets apart is their commitment to affordability without compromising on style. I could finally explore a variety of pieces that resonated with my taste and budget, allowing me to express myself through jewelry without financial strain. Thank you,, for making luxury accessible to individuals like me who value quality and style but also prioritize practicality and family. Your dedication to providing exceptional products at reasonable prices has earned my trust and loyalty. I wholeheartedly recommend to anyone looking to add a touch of sophistication to their ensemble without emptying their wallets.
P PicOfMeAndGranddad
697 days ago

Unparalleled Excellence: A Jewel Among Online Retailers

In my quest for the perfect accessory, I stumbled upon, and let me tell you, I hit the jackpot! The quality of their products is truly remarkable - each piece exudes craftsmanship and attention to detail. When my order arrived, I was astounded by how accurately the items matched the photos online. The sentiment picture pendant I purchased was not only beautifully crafted but also held immense sentimental value. It has become a staple in my daily attire, accompanying me through every activity with grace. Initially hesitant about my purchase, I found solace in their exceptional customer service. Their team went above and beyond to address all my queries and concerns, earning them a well-deserved A++ rating in my book. I am genuinely grateful for the support and assistance they provided throughout the entire process. Thank you,, for surpassing all my expectations and delivering an experience that truly shines in the realm of online shopping. Your commitment to quality and customer satisfaction has won me over completely.
M Maximilian Spechtold
698 days ago

I used to be skeptical at first

My overview for I used to be skeptical at first, however after receiving my Rolex Datejust, I used to be impressed. The time between buying and receiving it was quick and it was an actual Rolex. I want Rolex didn’t use random serial numbers, however that isn’t Frost’s situation. The one factor I used to be a bit underwhelmed by was the dial shade within the photograph vs what I obtained. The image was a lot lighter, however the dial remains to be good.


Frost NYC is a renowned online jewelry retailer specializing in premium hip-hop-inspired jewelry. With a wide range of offerings including chains, pendants, bracelets, rings, and accessories, Frost NYC caters to both men and women who are looking to make a bold and stylish statement. They source their materials from reputable suppliers and boast a team of skilled craftsmen who create unique and top-quality pieces. In this review, we will delve into various aspects of Frost NYC's online store to help you make an informed shopping decision.

Pros and Cons

  • Extensive collection featuring an array of trendy, high-quality hip-hop jewelry
  • Competitive pricing and occasional promotions and discounts
  • Easy-to-navigate website with excellent search functionality
  • Simple returns and exchange process
  • Secure payment options
  • Positive customer reviews and a strong reputation in the industry
  • Limited customization options for certain jewelry pieces
  • Slightly higher shipping costs for international orders
  • Occasional delays in delivery due to high demand

User Experience

Frost NYC ensures a smooth and hassle-free user experience through its well-organized and visually appealing website. The intuitive navigation menu and search bar make it effortless to find specific products or browse through different categories. Each item is accompanied by detailed descriptions, high-resolution images, and specifications, allowing shoppers to make well-informed decisions. The mobile-friendly layout ensures seamless browsing on smartphones and tablets.

Pricing and Value for Money

Frost NYC offers competitive pricing for its premium jewelry pieces. While they may not be the cheapest option on the market, the quality and craftsmanship justify the price. Additionally, the occasional promotions and discounts provided by Frost NYC make their products even more affordable, providing customers with excellent value for their money.

Customer Service

Frost NYC prides itself on exceptional customer service. Their knowledgeable and friendly support team is readily available to help answer queries and provide assistance throughout the entire shopping process. Whether you have questions about a product, need help with sizing, or require after-sales support, Frost NYC's customer service team is dedicated to ensuring your satisfaction.

Product Quality and Selection

Frost NYC maintains a high standard of product quality by employing skilled artisans and sourcing materials from reputable suppliers. Their jewelry pieces are crafted with precision and attention to detail, resulting in pieces that are not only stylish but also durable. The selection at Frost NYC is extensive, catering to various tastes and preferences. From sleek chains to intricately designed pendants, customers can find the perfect piece to complete their look.

Website Usability

Frost NYC's website is designed with user-friendliness in mind. Its clean layout, intuitive navigation, and fast-loading pages enhance the overall shopping experience. The search functionality allows customers to filter and sort products based on specific criteria, making it easy to find what they need. The product pages are well-organized, providing all the necessary information without overwhelming the user. Additionally, secure payment gateways contribute to a safe and smooth checkout process.

Returns and Exchanges

Frost NYC offers a hassle-free returns and exchange policy. If customers are not completely satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is straightforward, requiring customers to fill out a return form and follow the provided instructions. Frost NYC ensures that their customers' satisfaction is their top priority.

Promotions and Discounts

Frost NYC provides occasional promotions and discounts, allowing customers to enjoy savings on their desired jewelry pieces. Keep an eye on their website or subscribe to their newsletter to stay updated on the latest deals. These promotions and discounts further enhance the value for money that Frost NYC offers.


Frost NYC has built a strong reputation as a trusted online jewelry retailer. With years of experience in the industry, they have garnered a loyal customer base and positive reviews. Their commitment to delivering high-quality products and exceptional customer service has contributed to their esteemed reputation.

Payment Options

Frost NYC offers a range of secure payment options to ensure that customers can complete their purchases with ease. They accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they offer the convenience of PayPal as an alternative payment method, providing flexibility and peace of mind during checkout.

Loyalty Programs

At present, Frost NYC does not have a formal loyalty program. However, they do express appreciation for their repeat customers through occasional exclusive promotions and discounts. By subscribing to their newsletter, customers can stay informed about these rewards and incentives.

Customer Reviews

Frost NYC has received overwhelmingly positive reviews from satisfied customers. Customers appreciate the high-quality craftsmanship, unique designs, and reliable customer service that Frost NYC consistently provides. The positive feedback reinforces the trustworthiness and expertise of Frost NYC as a jewelry retailer.

Community Involvement

Frost NYC actively participates in community involvement initiatives. They support various charitable organizations and initiatives, demonstrating their commitment to giving back to society. By purchasing from Frost NYC, customers indirectly contribute to these community initiatives, helping make a positive impact.

Shipping and Costs

Frost NYC offers reliable and worldwide shipping to cater to customers globally. They partner with reputable shipping carriers to ensure safe and timely delivery of their products. Domestic shipping within the United States is typically free, while international shipping may incur reasonable charges. However, customers should be aware that delays in delivery may occur during peak seasons or unforeseen circumstances. In conclusion, Frost NYC stands as a reputable online jewelry retailer, offering an extensive range of high-quality hip-hop-inspired jewelry. With competitive pricing, excellent customer service, and a user-friendly website, Frost NYC provides a seamless shopping experience for customers worldwide. Their commitment to craftsmanship, customer satisfaction, and community involvement sets them apart as a trustworthy and credible brand in the industry.