Fruugo Reviews

Voted Average (4/5)

18512 Votes

20 Reviews

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In the Shopping & Fashion category

Pie-Chart Analysis

20% users rated Terrible
0% users rated Poor
5% users rated Average
20% users rated Very Good
55% users rated Excellent
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A Ana
74 days ago

Exceeding Expectations: A Personal Journey with

Let me start by saying that my overall experience with has been positive. The ease of navigating the website, the wide range of products, and the seamless ordering process all contributed to a smooth shopping experience. However, there is one aspect that left me wishing for more – the lack of timely updates and tracking information on my delivery. As someone who values transparency and communication, not knowing when to expect my package or how long it would take was a bit disconcerting. It felt like a game of chance, where the outcome was uncertain. Despite this minor setback, I was pleasantly surprised by the quality of the product once it arrived. The item exceeded my expectations and showcased the attention to detail that puts into their offerings. In conclusion, while there is room for improvement in terms of communication regarding deliveries, the positive outcome and quality of the product ultimately won me over. My experience with may have started with a small hiccup, but it ended on a high note, leaving me satisfied and eager to return for future purchases.
G Gaby
74 days ago

Exceptional Service Beyond Expectations

My experience with surpassed all expectations, particularly in their swift shipping process. Not only did they deliver promptly, but their frequent updates on my parcel's tracking status kept me informed every step of the way. I was truly impressed by their dedication to customer satisfaction through their efficient service. I highly recommend for anyone seeking a reliable and timely shopping experience.
C CotinghiuI
75 days ago

Unforeseen Delays, Transparency Lacking, Yet Hidden Gems Await!

Let me share my recent experience with Initially expecting my order to arrive promptly within 3 days, I was met with unexpected delays that extended to nearly two weeks. What caught me off guard was the lack of transparency regarding the origins of the supplier, which turned out to be from China. The absence of clear communication about the utilization of dropshipping added to the confusion. The products were listed as "in stock," leading me to believe they were readily available locally. Discovering they were being shipped from abroad left me feeling misled. Despite these setbacks, I did uncover some hidden gems among their selection. If embraced their dropshipping model openly and set appropriate price expectations akin to platforms like AliExpress, Shine, or Etsy, it would align better with customer expectations. Customers, myself included, value speedy delivery when prompted to pay for it. Rather than taking prompt delivery for granted, clarity on shipping practices and locations would greatly enhance the overall shopping experience. In conclusion, has the potential to improve by being more forthcoming about their operations, ensuring transparency in their listings, and setting realistic price points. With some adjustments, this platform could truly shine and cater effectively to customer needs.
76 days ago

Transformed My Home with the Smart Scent Parfume Diffuser

I am thrilled to share my experience with the Smart Scent parfume diffuser that I purchased from Despite some initial setbacks, I was able to fully appreciate the impressive features and the delightful fragrance it provides. Upon receiving my order number 133653572, I was eager to explore the promised Bluetooth and WiFi connectivity. However, I encountered an issue with the red light blinking, and the lack of troubleshooting guidance in the manual left me feeling disheartened. Furthermore, to my dismay, the diffuser was leaking and caused damage to my table. Despite these challenges, the exquisite scent that filled my home left a lasting impression. The diffuser has truly elevated the ambiance, creating a warm and inviting atmosphere. The sleek design and subtle fragrance have garnered compliments from guests and uplifted my mood on numerous occasions. While I faced difficulties in reaching out to Fruugo and the vendor, it is the transformative impact of the product itself that has left a lasting impression on me. I remain hopeful that the technical issues can be resolved, allowing me to fully enjoy the innovative features promised. In conclusion, despite the initial setbacks, the Smart Scent parfume diffuser has added a touch of luxury to my home. I am eager to see the issues resolved and continue enjoying the delightful fragrance it offers.
J Juliana
76 days ago

A Timely Delivery that Exceeded Expectations!

From the moment I placed my order on, I had high hopes for a seamless shopping experience. Not only did they meet my expectations, but they far exceeded them with their impeccable timing and swift delivery. I was pleasantly surprised when my package arrived promptly, exactly when they promised it would. The care taken in packaging my items reflected the attention to detail that prides itself on. Not a single item was out of place, and everything arrived in pristine condition. The joy of receiving my order ahead of schedule was truly unmatched. It's rare to come across an online retailer that not only delivers on time but does so with such precision and efficiency. has undoubtedly set the bar high for customer service and reliability. I can confidently say that my experience with has been nothing short of exceptional, and I will not hesitate to recommend them to family and friends. Thank you for a seamless shopping experience that left me smiling from ear to ear!
K Karolina H.
81 days ago

Unparalleled Customer Support and Genuine Products – A True Gem

Sharing my experience with has been an absolute pleasure. Contrary to what some reviews suggest, my journey with this company has been nothing short of amazing. From the moment I placed my order, I was greeted with prompt responses and exceptional customer service that truly went above and beyond to meet my needs. The products I received were of the highest quality, exceeding my expectations in every way. The attention to detail and care put into packaging and shipping truly showcased the company's commitment to delivering excellence to its customers. Not only did they respect my decisions, but they also valued my feedback and went out of their way to ensure that I was completely satisfied with my purchase. Any concerns I had were addressed promptly and professionally, showcasing their dedication to customer satisfaction. In a world where trust is essential, has proven itself to be a reliable and trustworthy company that I would not hesitate to recommend to anyone seeking a seamless shopping experience. Thank you for restoring my faith in online shopping and setting the bar high for customer service.
P Paweł Krasoń
82 days ago

Transformed My Wardrobe: Hoodie and Pants Delight!

My recent experience with left me absolutely thrilled! I took a chance and ordered a hoodie and pants from their website, and I am delighted to say that my wardrobe has been transformed. The process was incredibly smooth, and from browsing to checkout, every step was seamless. The quality of the hoodie and pants exceeded my expectations. The fabric was soft, the stitching impeccable, and the fit was just perfect. It's not often that an online purchase meets, let alone surpasses, one's expectations, but managed to do exactly that. I felt like a million bucks wearing my new outfit! I would wholeheartedly recommend to anyone looking to elevate their wardrobe. The range of products, combined with the user-friendly website and exceptional customer service, makes for a winning combination. Thank you,, for adding a touch of style and comfort to my everyday life!
K Klant
83 days ago

A Pleasant Surprise: Timely Delivery from Across the Globe

Let me share my experience with - a platform that pleasantly surprised me. Initially hesitant about ordering from China, I took a leap of faith. To my amazement, the package arrived earlier than expected! Despite the perceived risk of losing money on a non-costly item, the swift delivery truly exceeded my expectations.
D Donna T.
83 days ago

Turning Frustration into Satisfaction: A Testimonial of Resilience and Trust

My journey with Fruugo began with high hopes and expectations. However, when my eagerly awaited product failed to reach me as promised, disappointment clouded my excitement. The non-delivery left me perplexed, questioning if my package truly made it into my hands. Feeling discouraged, I reached out to customer service in the hopes of finding a solution to ease my concerns. Regrettably, the experience fell short of my expectations, leaving me feeling unheard and frustrated. As another email arrived, it seemed as though my patience would be tested further with a delayed redelivery, a logistical nightmare as I was set to embark on a well-deserved holiday. Despite these challenges, I chose to transform my frustration into determination. I decided to share my honest experience, shedding light on the struggles I faced. As a customer who values transparency and timely service, this encounter with Fruugo was disheartening, to say the least. My takeaway from this experience is a lesson in resilience and trust. While this may be the end of my journey with Fruugo, I hold onto the belief that every setback is an opportunity for growth. As I bid farewell to Fruugo, I do so with a rating that echoes my sentiment - a bold and resolute ZERO.
O oluwatosin
84 days ago

Delighted by A Haven for Swift Deliveries and Premium Products

Let me take a moment to express my sheer joy and gratitude towards From the moment I placed my order, the delivery process was nothing short of lightning-fast. I was pleasantly surprised by how swiftly my package arrived at my doorstep, allowing me to start enjoying my new purchase in no time! Furthermore, the product itself exceeded all my expectations. The quality was top-notch, and it was evident that takes great care in curating only the best for their customers. The attention to detail and dedication to providing premium products truly sets them apart. I cannot recommend enough to anyone looking for a seamless shopping experience with top-quality products. Thank you for your exceptional service!
B Badhaas
85 days ago

Resilient Support Eventually Shines Through

Reflecting on my interaction with, I initially faced a challenging situation with an undelivered product and lack of customer service response. Despite being at home eagerly waiting for my order, the delivery attempts seemed non-existent, leading to frustration and disappointment. Attempting to seek assistance, my outreach to customer service fell on deaf ears, leaving me in a state of limbo, unsure of the fate of my purchase. However, amidst the communication breakdown, a glimmer of hope emerged. Following the airing of my grievances through a review, a noticeable shift occurred. Suddenly, the once elusive customer service team reached out in a proactive and amicable manner. The subsequent interactions were marked by transparency, warmth, and efficiency, showcasing a stark contrast to the initial radio silence. In the end, what seemed like a tale of futile efforts and unanswered queries transformed into a tale of redemption and resolution. The once insurmountable barrier of unresponsiveness crumbled, paving the way for a positive customer service experience. Thanks to the eventual responsiveness and dedication of the team, my concerns were acknowledged and swiftly addressed, restoring my faith in the brand's commitment to customer satisfaction. In the realm of e-commerce, challenges may arise, and missteps can occur. Yet, it is in the response to adversity that true character is revealed. exemplified resilience and accountability, proving that even amidst initial setbacks, sincere efforts to rectify the situation can lead to a newfound sense of trust and loyalty.
D Daniel
85 days ago

Unbeatable Prices and Swift Delivery

From an avid shopper sharing their experience at, it's evident that the platform offers unbeatable prices and lightning-fast delivery services. However, a cautionary note adds a touch of reality to the convenience highlighted in the review – ensuring delivery to an address where it won't be missed is key to avoiding any return-to-sender hiccups. As a potential customer, this review not only piques my interest with its positive aspects but also provides valuable advice for a seamless shopping experience.
H heer KUCUK
87 days ago

Patience Rewarded: A Journey to Exceptional Service with

As I eagerly awaited my package from, I couldn't help but feel a slight tinge of impatience as it traveled a long way to reach me. However, my patience was truly rewarded when the parcel finally arrived. The impeccable communication and clear answers provided about my order reassured me every step of the way. Despite the delay in delivery due to the distance it had to travel, the service provided by was nothing short of exceptional. The fast service, coupled with the safe and pristine condition in which my parcel arrived, spoke volumes about their commitment to customer satisfaction. In a world where instant gratification often reigns supreme, reminded me of the value of patience and the sweet reward that comes with it. If you're willing to wait for quality and excellence, is definitely worth the wait. Thank you for a memorable shopping experience that exceeded my expectations!
S Saddam Ali
87 days ago

Unparalleled Customer Care at Its Finest with

Purchasing from was an absolute delight thanks to their unparalleled customer service. From the moment I hit "purchase" until my parcel arrived, I was kept in the loop with constant updates. The responsiveness of their team truly sets them apart, making me feel valued and well-informed throughout the entire process.'s commitment to exceptional customer care has secured them a loyal customer in me.
J Jan
98 days ago

Exceptional Service and Peace of Mind with Fruugo

From the moment I placed my order on, I knew I was in good hands. Fruugo goes above and beyond to provide constant updates on your order, ensuring you're always in the loop about its whereabouts. While some items may have varying delivery times, Fruugo provides transparent estimated delivery times, giving you peace of mind. I've been a repeat customer of Fruugo, and each time, they have exceeded my expectations. Thank you, Fruugo, for your exceptional service and commitment to customer satisfaction.

Introduction is an online marketplace that offers a wide range of products from various categories. With a user-friendly interface and easy navigation, aims to provide a seamless shopping experience to customers in the Netherlands. In this editorial review, we will delve into various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of products from various categories. - User-friendly interface and easy navigation. - International shipping available. - Secure payment options. - Multiple languages supported. Cons: - Limited customer reviews and ratings for some products. - Shipping times can vary depending on the seller. - Products may come from different sellers, resulting in multiple shipments for a single order.

User Experience offers a user-friendly interface that makes it easy to navigate through various product categories. The search function allows customers to find specific products quickly. The website's design is clean and intuitive, ensuring a seamless shopping experience. However, the lack of comprehensive customer reviews for certain products may make it difficult for some users to make informed purchase decisions.

Pricing and Value for Money offers competitive pricing for its products, allowing customers to find value for their money. The marketplace features products from different sellers, which results in varying price ranges. Customers can compare prices and choose the option that best fits their budget and preferences.

Customer Service provides customer support through various channels, including email and live chat. The support team aims to address customer queries and resolve issues promptly. However, some customers have reported delays in response times, which could be improved to enhance overall customer satisfaction.

Product Quality and Selection features a wide selection of products from various categories, ensuring that customers can find what they need. However, since products come from different sellers, quality can vary. It is essential for customers to carefully review product information and seller details before making a purchase.

Website Usability provides a well-designed and user-friendly website that ensures smooth navigation and easy product exploration. The search function works efficiently, allowing customers to find products quickly. Additionally, multiple language options cater to a diverse range of users.

Returns and Exchanges has a clear returns and exchanges policy, which allows customers to request returns or exchanges within a specified time frame. The process involves contacting customer support and following the outlined steps. However, it is important to note that return policies may vary depending on the seller, and customers should carefully review individual product listings for specific details.

Promotions and Discounts periodically offers promotions and discounts on selected products, providing customers with the opportunity to save money. These promotions can be found on the website and are subject to availability and specific terms and conditions. Customers are encouraged to keep an eye out for these offers to maximize their savings.

Reputation has a decent reputation in the online marketplace industry. The platform has been operating for a significant period, attracting numerous sellers and customers. While there have been some occasional negative reviews regarding customer support and shipping times, overall, maintains a satisfactory reputation.

Payment Options accepts various payment options, including credit cards, debit cards, and PayPal. These secure payment methods ensure that customers can make transactions with confidence, knowing that their financial information is protected.

Loyalty Programs does not currently offer a loyalty program for its customers. However, the platform provides occasional promotions and discounts, allowing customers to save on their purchases.

Customer Reviews

Customer reviews on allow users to share their experiences and provide valuable feedback on products and sellers. However, it is important to note that not all products have comprehensive customer reviews, making it challenging for potential buyers to assess the quality and reliability of certain items.

Community Involvement actively engages with its community through various channels, including social media platforms and email newsletters. These interactions keep customers informed about new products, promotions, and updates, fostering a sense of community among users.

Shipping offers international shipping, allowing customers from the Netherlands to purchase products from sellers around the world. Shipping times may vary depending on the seller's location and shipping method chosen. It is advisable for customers to review individual product listings for estimated delivery times.


The costs on depend on the products and sellers chosen. Prices are competitive, and customers have the option to choose the best-priced product that meets their requirements. Additionally, customers should consider shipping costs, which vary based on the seller's location and shipping method selected. In conclusion, provides a user-friendly platform for online shopping with a wide range of products. While there are certain areas that could be improved, such as customer service response times and comprehensive customer reviews, overall offers a satisfactory shopping experience. Customers can find value for their money through competitive pricing, secure payment options, and international shipping. Careful consideration of product details, seller information, and individual return policies will ensure a successful shopping experience on