FTD, the abbreviation for Florists' Transworld Delivery, is a prominent online flower and gift delivery service. Established in 1910, FTD has been in the business of delivering flowers and gifts for over a century. This online platform has taken the lead in the market with its wide range of products and services.
Pros and Cons
Pros: FTD has a vast selection of flowers, plants, and gifts for any occasion. The website is easy to navigate, and you can filter search results by price range or flower type. The quality of the products is excellent, and their 7-day satisfaction guarantee ensures customer satisfaction.
Cons: Some reviewers report delivery delays, and prices for some products are higher compared to other online florists.
User Experience
FTD's website is well-structured and easy to navigate. Customers can easily search for products and filter them according to various categories. Customers can also view product details and images, select delivery options, and choose accompanying gifts (such as chocolates or balloons).
Pricing and Value for Money
FTD's prices vary depending on the product and delivery options. FTD may not be the cheapest online florist, but it offers value for money in terms of quality products and service. Customers can use FTD's coupons and discount codes to save money on purchases.
Alternatives
Alternative online flower delivery services include 1-800-Flowers, ProFlowers, and Bloomnation.
Customer Service
FTD's customer service is easy to contact via phone or email. Their customer service representatives are friendly, knowledgeable, and responsive.
Product Quality and Selection
FTD offers a vast range of high-quality flowers, plants, and gifts for every occasion, including birthdays, anniversaries, weddings, and funerals. The products are sourced from local florists and come with a freshness guarantee.
Website Usability
FTD's website is user-friendly and easy to navigate. Customers can easily search for products, select delivery options, add accompanying gifts, and place orders.
Returns and Exchanges
FTD offers a 7-day satisfaction guarantee. If customers are not satisfied with their purchase, they can contact FTD's customer service to request a refund or exchange.
Promotions and Discounts
FTD offers discounts through coupons and promotional codes. Customers can sign up for FTD's email newsletter to receive exclusive offers.
Reputation
FTD has a long-standing reputation in the flower and gift delivery market. Its century-old history and high-quality products have made it one of the most trusted online florists.
Payment Options
FTD accepts major credit cards, including Visa, Mastercard, American Express, and Discover.
Loyalty Programs
FTD offers a loyalty program called the FTD Gold Membership. This program offers free shipping and discounts on every purchase.
Customer Reviews
FTD has received mixed reviews from customers. Positive reviews praise the quality of the products and customer service, while negative reviews cite late deliveries and high prices.
Community Involvement
FTD is involved in community events and partnerships, such as the FTD Youth Floriculture Scholarship.
Shipping
FTD offers multiple shipping options, including standard, expedited, and same-day delivery. Shipping costs vary depending on the shipping speed and location.
Costs
FTD's prices for products and shipping are competitive compared to other online florists. Customers can find additional discounts and coupons to lower costs.
Review Description: The recipient loved the flowers and delivery was as promised/
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Reviewer Name: Christiane Berkel
Review Submission Date: 2022-12-10
Review Title: Beautiful flower arrangement made my…
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Review Description: Beautiful flower arrangement made my mother-in-law very happy.
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Reviewer Name: Doug Hammers
Review Submission Date: 2022-12-09
Review Title: Cannot deliver as scheduled
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Review Description: I ordered flowers about a week ago for delivery today. I received an email stating that the delivery was scheduled for today and that they were putting together the arrangements. Then I receive another mail in the afternoon that it is not available in my area. Are you kidding me??? No more FTD for me.
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Reviewer Name: Lisa
Review Submission Date: 2022-12-09
Review Title: Not an international delivery service!
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Review Description: For an international delivery service, the FTD website was impossible to navigate and not geared to UK information when a problem arose.
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Reviewer Name: Jer
Review Submission Date: 2022-12-08
Review Title: Hand Off
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Review Description: A lot of money for1) Albertson's flowers2) said delivered the same day as order, but patient received 2 days later-hospital issue??3) Receipt was with flowers-ouch
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Reviewer Name: Fred Altomare
Review Submission Date: 2022-12-08
Review Title: Exceeded All Expectations!
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Review Description: I have purchased hundreds of arrangements over the years and my experience has ranged from AWFUL to GOOD. The box arrangement I had delivered 12/2/22 was EXCELLENT, it exceeded all expectations, and was delivered in the morning so I didn’t have to worry about it being delivered. I don’t know who filled my order, I tried to find out, but not successful. Please thank them for me!
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Reviewer Name: customer
Review Submission Date: 2022-12-08
Review Title: I had to send an email to the recipient…
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Review Description: I had to send an email to the recipient to see if she got my gift. She said the card did not have a name on it, so she did not know who the flowers were from. I did add a card with a wish for a speedy recovery, I did not find a place to sign my name. One would think the gift would show who sent it, maybe she missed it...she said the purple mums were lovely...
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Reviewer Name: Robyn Funderburg
Review Submission Date: 2022-12-07
Review Title: Great experience
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Review Description: I ordered a Cali Lilly planter as a gift to express my condolence after a death in the family. The planter was delivered timely and the aggrieved family was extremely grateful and thought the gift was lovely.
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Reviewer Name: M Lovercheck
Review Submission Date: 2022-12-06
Review Title: FTD lies
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Review Description: FTD lies! They said they contacted me and attempted delivery but, neither has happened and my surprise birthday flowers are not here. Never use this service. I wish my friend had known not to use FTD. I feel she was robbed by this terrible lying company.
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Reviewer Name: Rick Hendricks
Review Submission Date: 2022-12-06
Review Title: The flowers were amazing
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Review Description: The flowers were amazing, the container was fantastic, the aroma was magnificent.