Introduction
FTD, the abbreviation for Florists' Transworld Delivery, is a prominent online flower and gift delivery service. Established in 1910, FTD has been in the business of delivering flowers and gifts for over a century. This online platform has taken the lead in the market with its wide range of products and services.
Pros and Cons
Pros: FTD has a vast selection of flowers, plants, and gifts for any occasion. The website is easy to navigate, and you can filter search results by price range or flower type. The quality of the products is excellent, and their 7-day satisfaction guarantee ensures customer satisfaction. Cons: Some reviewers report delivery delays, and prices for some products are higher compared to other online florists.
User Experience
FTD's website is well-structured and easy to navigate. Customers can easily search for products and filter them according to various categories. Customers can also view product details and images, select delivery options, and choose accompanying gifts (such as chocolates or balloons).
Pricing and Value for Money
FTD's prices vary depending on the product and delivery options. FTD may not be the cheapest online florist, but it offers value for money in terms of quality products and service. Customers can use FTD's coupons and discount codes to save money on purchases.
Alternatives
Alternative online flower delivery services include 1-800-Flowers, ProFlowers, and Bloomnation.
Customer Service
FTD's customer service is easy to contact via phone or email. Their customer service representatives are friendly, knowledgeable, and responsive.
Product Quality and Selection
FTD offers a vast range of high-quality flowers, plants, and gifts for every occasion, including birthdays, anniversaries, weddings, and funerals. The products are sourced from local florists and come with a freshness guarantee.
Website Usability
FTD's website is user-friendly and easy to navigate. Customers can easily search for products, select delivery options, add accompanying gifts, and place orders.
Returns and Exchanges
FTD offers a 7-day satisfaction guarantee. If customers are not satisfied with their purchase, they can contact FTD's customer service to request a refund or exchange.
Promotions and Discounts
FTD offers discounts through coupons and promotional codes. Customers can sign up for FTD's email newsletter to receive exclusive offers.
Reputation
FTD has a long-standing reputation in the flower and gift delivery market. Its century-old history and high-quality products have made it one of the most trusted online florists.
Payment Options
FTD accepts major credit cards, including Visa, Mastercard, American Express, and Discover.
Loyalty Programs
FTD offers a loyalty program called the FTD Gold Membership. This program offers free shipping and discounts on every purchase.
Customer Reviews
FTD has received mixed reviews from customers. Positive reviews praise the quality of the products and customer service, while negative reviews cite late deliveries and high prices.
Community Involvement
FTD is involved in community events and partnerships, such as the FTD Youth Floriculture Scholarship.
Shipping
FTD offers multiple shipping options, including standard, expedited, and same-day delivery. Shipping costs vary depending on the shipping speed and location.
Costs
FTD's prices for products and shipping are competitive compared to other online florists. Customers can find additional discounts and coupons to lower costs.
