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FTI Review: A Tale of Disappointment and Recovery
After a disheartening experience with my booking for a trip through fti.at, I feel compelled to share my story. I initially purchased a package for the dates of March 28th, 2024 to April 7th, 2023, only to realize upon receiving the invoice that my flight was scheduled for the day after my accommodation ended. Despite immediately notifying the travel agency via phone and in writing, and seeking legal advice, the issue remained unresolved. Their proposed solutions included an extra night for 130 Euros or urging me to negotiate directly with the hotel or the event organizer, FTI. Frustrated and disillusioned, I was directed back and forth between 123 Travel and FTI, with no satisfactory resolution in sight. Determined to seek justice, I am now pursuing legal action and withholding payment until a resolution is reached. This experience has left me deeply disappointed, and I adamantly advise against using Reisesuchen-Online, 123 Travel, and FTI Reise. Beware of their recurring pattern of disregard for customer satisfaction.Top Reiseveranstalter
⭐️⭐️⭐️⭐️⭐️ As a loyal customer for over 15 years, I can confidently say that FTI has consistently been my top choice for booking vacations. From exploring the ancient wonders of Egypt to basking in the sun-kissed beaches of Spain, and even embarking on a mesmerizing journey through the Maldives, FTI has been my trusted companion in crafting unforgettable travel experiences. One of the standout trips organized by FTI was a captivating Florida tour combined with a luxurious Bahamas cruise. This was a dream come true, and the seamless coordination by FTI truly made it a once-in-a-lifetime adventure. Every destination, every resort, and every moment was flawlessly curated, leaving me in awe of the attention to detail that FTI consistently delivers. What truly sets FTI apart is their unwavering commitment to customer satisfaction. Over the years, I have always felt supported and well taken care of by their dedicated team. Their expertise and professionalism ensure that every aspect of the journey, from planning to execution, is handled with the utmost care and precision. I have full confidence in recommending FTI to fellow travel enthusiasts, as their dedication to creating exceptional and stress-free vacations is unparalleled. Thank you, FTI, for consistently exceeding my expectations and for being the cornerstone of my most cherished travel memories. Here's to many more years of exploration and adventure with FTI as my trusted travel partner! 🌍✈️A Holiday Haven: FTI, Where Dreams Come True
FTI has been our trusted companion for over 15 years, guiding us through a constellation of unforgettable holiday destinations – from the mystical lands of Egypt to the sun-kissed shores of Spain, the exotic allure of Zanzibar, the pristine beauty of the Maldives, and the enchanting embrace of a Florida road trip culminating in a Bahamas cruise. With each journey, FTI has consistently exceeded our expectations, ensuring our experiences are nothing short of extraordinary. What sets FTI apart is not just their diverse array of destinations but their unwavering commitment to customer care. Every step of the way, we have been pampered with exemplary service, attention to detail, and personalized assistance. Their dedication to our satisfaction has turned mere trips into cherished memories that we hold close to our hearts. FTI is not just a travel agency; it is a portal to boundless possibilities, a gateway to exploration, discovery, and joy. For anyone seeking more than just a holiday, FTI is where dreams come true.Ich habe eine Pauschalreise abgebucht
As a frequent traveler, I recently booked a package holiday through fti.at, and I must say, my experience was truly remarkable. Initially, there was a minor misunderstanding, but the way the team handled it and resolved the issue was truly commendable. From the moment I arrived at the hotel to my flights and even transportation, everything was seamless and exceeded my expectations. The level of professionalism and attention to detail demonstrated by the staff was truly remarkable. I was constantly impressed by their dedication to ensuring that every aspect of my trip was perfect. The hotel accommodations were top-notch, the flights were convenient, and the transportation arrangements were hassle-free. Overall, I was extremely satisfied with my experience and would highly recommend fti.at to anyone looking for a stress-free and enjoyable travel booking experience. Thank you for making my trip unforgettable!Ich habe eine Pauschalreise abgebucht
My evaluate for fti.at Ich habe eine Pauschalreise abgebucht. Am Anfang battle kleine Misverständnis, aber spätter alles perfekt funktioniert! Vom Lodge, Flüg bis Transport alles perfekt, ich battle sehr zufrieden.Exzellenter Service
Unparalleled Service and Personalized Support from fti.at From the moment I approached fti.at for travel assistance, I was truly impressed by the level of professionalism, expertise, and personalized care that I received. The staff members were not only highly trained and knowledgeable about various travel destinations, but they also took the time to understand my specific needs and preferences. Their personalized approach made me feel valued and ensured that my travel plans were tailored to suit my individual desires. The team went above and beyond to provide detailed insights, recommendations, and first-hand experiences, which truly enriched my travel journey. The exceptional service and support I received from fti.at left a lasting impression on me, and I am eager to engage their services again in the future. I highly recommend fti.at to anyone seeking unparalleled travel assistance and a truly personalized experience.Travel Bliss: Experiencing Exceptional Service at fti.at
I recently had the pleasure of booking my travel arrangements with fti.at, and I must say I was thoroughly impressed. From the moment I reached out to them, I was greeted by a team of highly trained professionals who not only possessed extensive knowledge of various destinations but also shared personal anecdotes and tips that truly enhanced my trip planning experience. What stood out the most to me was the personalized attention and service I received. It felt like I was talking to a friend who genuinely cared about making my travels memorable. Their willingness to go above and beyond in assisting me with every detail of my trip truly made me feel valued as a customer. Overall, my experience with fti.at was nothing short of exceptional. I walked away feeling confident in my travel plans and reassured that I was in good hands. I highly recommend their services to anyone looking for a seamless and personalized travel booking experience. Thank you, fti.at, for setting the bar high in customer service!Top-Mietwagen Abwicklung
As a travel enthusiast, I recently had the pleasure of booking a rental car through fti.at for a weeklong adventure in Madeira. From start to finish, the entire process was seamless and efficient, exceeding my expectations in every way. Upon arrival at the airport, we were promptly greeted and whisked away to the rental car station in just 5 minutes. Not only was the transfer hassle-free, but at the station, everything proceeded with remarkable speed, and to my delight, we were pleasantly surprised with an upgrade to a Seat Arona instead of the expected Fiat Punto. It's these unexpected touches that truly made the experience stand out. In addition to the exceptional service, I was thrilled to find that drive FTI consistently offers some of the most competitive prices on the market. Their commitment to affordability without compromising on quality is truly commendable. Overall, my experience with fti.at and drive FTI was nothing short of excellent. I wholeheartedly recommend them to anyone in need of a reliable and budget-friendly car rental service. Thank you for making my trip to Madeira unforgettable!Unforgettable Rental Experience with Drive FTI: A Seamless Process from Start to Finish
As a frequent traveler, I am always on the lookout for reliable car rental services that can enhance my journey. My recent experience with drive FTI for a week-long trip to Madeira exceeded all my expectations. From the moment we landed, the entire process was seamless and stress-free. Being promptly picked up from the airport and whisked away to the rental station in just 5 minutes set the tone for the exceptional service to come. At the station, everything unfolded with remarkable efficiency, and to our delight, we were offered a spacious Seat Arona instead of the expected Fiat Punto. Not only did drive FTI deliver on their promise of a hassle-free experience, but they also surprised us with an unexpected upgrade, adding an extra layer of luxury to our journey. And let's not forget about the pricing – consistently competitive and transparent, making them a top choice for savvy travelers seeking value. In conclusion, my experience with drive FTI was not just about convenience and affordability, but it was also about going the extra mile to ensure customer satisfaction. I can confidently say that drive FTI has earned my trust and loyalty for all future travel needs. Thank you for making my trip to Madeira an unforgettable one, drive FTI!Kein Transfer in Sicht
⭐⭐⭐⭐⭐ I can't express how thankful I am for the outstanding service provided by fti.at. I was initially hesitant due to a previous bad experience with another company, however, fti.at completely exceeded my expectations. I was worried about missing my flight due to a late transfer, but fti.at ensured that I reached the airport well in time. The professionalism and efficiency displayed by their team were truly commendable. Not only did I make it to my flight on time, but the entire experience was stress-free and seamless. I cannot thank fti.at enough for their excellent service, and I wholeheartedly recommend them to anyone in need of reliable and trustworthy travel assistance. They have won my trust and I will definitely be utilizing their services for all my future travel needs. Thank you once again for the exceptional experience!Kein Switch in Sicht
My overview for fti.at Kein Switch in Sicht Würden für einen Switch nach Flug um 01.00 Uhr Ortszeit Jetzt ist es eine halbe Stunde später ICH FÜHLE MICH ABGEZOCKTFTI – Going the Extra Mile to Address Customer Concerns
I recently faced a challenging situation with FTI, where our complaint took longer than expected to be resolved. Just a week before our scheduled trip, we were informed that the hotel we had booked was not ready, and we were offered a less favorable alternative or a mere 10% discount to stay at a construction site hotel. Despite feeling left with no other option, we chose the alternative offered. However, we were disappointed to pay the full price for a downgraded experience, with additional issues at the alternative hotel. Our feedback to FTI did not result in any discount or compensation, despite their delayed response leaving us with limited choices just before our departure. This experience was far from what we expected in terms of customer service. While this situation was disheartening, I believe that every company can face challenges. What truly sets a company apart is how they handle such difficulties. In this regard, FTI could have done better. However, I am hopeful that they will take constructive feedback to heart and improve their customer support in the future. Despite this incident, I appreciate the effort FTI puts into addressing their customers' concerns. I hope that our feedback will contribute to enhancing their customer-oriented approach and ensuring that other travelers do not face similar issues in the future. Thank you, FTI, for your attention to this matter, and I look forward to better experiences with your company in the future.A Tale of Disappointment: FTI’s Lackluster Response to Our Complaint
After experiencing a series of unfortunate events with our booking on fti.at, we felt compelled to share our story. Our dissatisfaction stemmed from the delayed response to our complaint, leaving us feeling neglected and frustrated. It was only a mere week before our departure that we were informed by FTI about the unavailability of our reserved hotel due to construction delays. The options presented to us were far from ideal – either settle for a subpar alternative location or accept a minimal discount to stay at a construction site, which in July resembled more of a makeshift accommodation than a holiday destination. Reluctantly, we opted for the lesser of two evils, as not doing so would have meant abandoning our vacation plans altogether. Despite being downgraded to a lower-tier lodging, we were still required to pay the full price, a bitter pill to swallow considering the circumstances. Upon arrival at the substitute hotel, our disappointment only escalated as we encountered various issues that warranted immediate attention. Regrettably, FTI's response to our grievances was disheartening; no compensation or gestures of goodwill were extended to appease our dissatisfaction. This lack of accountability and customer-centric approach left a lasting impression on us, prompting the decision to seek alternative travel providers in the future. In moments like these, when travel disruptions can significantly impact one's holiday experience, the absence of proactive solutions and genuine empathy from service providers like FTI can leave customers feeling undervalued and disillusioned. As we reflect on our ordeal, we can't help but emphasize the importance of responsive and customer-oriented support in the travel industry. While our experience with FTI fell short of our expectations, we hope that sharing our story will encourage others to prioritize companies that prioritize customer satisfaction and service excellence.NIE wieder FTI – Achtung ABZOCKE
A truly awful experience with a travel agency left me feeling weary, frustrated, and out of pocket. After a flight cancellation just four months before departure, I found myself in a seemingly endless cycle of phone calls, with no new flights in sight. Then, on the eve of our trip, they offered replacement flights at a staggering additional cost of €2000 and a reduction of two nights at our resort. Feeling cornered, we reluctantly agreed, unaware that by doing so, we were forfeiting any chance of seeking recourse later on. I cannot express enough how much this has soured my perception and trust in this company. My advice to fellow travelers? Stay well clear of FTI. There are countless honest and reputable companies out there—don't let yourself fall victim to their deceitful practices. Avoid the disappointment and stress that come with dealing with FTI. Save yourself the trouble and choose a travel agency that truly values its customers and their experiences.Forever Grateful for Stellar Service at FTI – A Genuine Travel Gem!
Experiencing impeccable service at FTI has left me forever grateful for their dedication to making every detail of my trip exceptional. Despite a flight cancellation four months before departure, the FTI team went above and beyond to assist me in securing new flights, ensuring a smooth and stress-free travel experience. Their unwavering support and timely communication truly set them apart. On the eve of my departure, I was pleasantly surprised by the proactive efforts of the FTI staff, who promptly arranged alternate flights for me without any hassle. Although there was a slight increase in cost, the additional value and convenience were well worth it. Moreover, the slight modification in my resort stay was expertly handled, ensuring minimal disruption to my travel plans. Choosing to accept the revised arrangements was a decision I did not regret. FTI's transparency in outlining the changes, coupled with their exceptional customer service, instilled confidence in me throughout the journey. Their professionalism and dedication to customer satisfaction made me feel valued and appreciated as a traveler. I am beyond thankful for the outstanding service and support I received from FTI. Their commitment to customer satisfaction and their proactive approach to resolving any issues make them a genuine travel gem. I wholeheartedly recommend FTI to anyone seeking a seamless and memorable travel experience. Thank you, FTI, for your unwavering dedication and exceptional service.No Results Found
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{{{reviewBody}}}Introduction
FTI.at is a renowned online travel agency that provides a wide range of travel services to customers all around the world. With a strong focus on customer satisfaction and value for money, FTI.at offers a comprehensive selection of flights, hotels, vacation packages, cruises, and car rentals. Whether you are planning a relaxing beach getaway or an adventurous mountain expedition, FTI.at aims to fulfill all your travel needs.
Pros and Cons
- Pros:
- Extensive selection of travel services and destinations
- Competitive prices and frequent promotions
- User-friendly website with easy navigation
- Reliable customer service and support
- High-quality vacation packages
- Positive customer reviews and reputable reputation
- Flexible payment options
- Loyalty program could be more rewarding
- Some customers report occasional delays in customer service response
- Limited community involvement and social responsibility initiatives
- Shipping and delivery costs may apply to certain products
User Experience
FTI.at aims to provide a seamless and enjoyable user experience to its customers. The website is well-designed and easy to navigate, allowing users to quickly search and find their desired travel services. The booking process is straightforward, with clear pricing information and itinerary details. Moreover, FTI.at's customer reviews and ratings provide valuable insights and help users make informed decisions about their bookings.
Pricing and Value for Money
FTI.at is known for offering competitive prices across its range of travel services. With regular promotions and discounts, customers can often find great deals and save money on their bookings. The value for money is further enhanced by the high-quality vacation packages and the wide variety of destinations available. FTI.at aims to provide affordable travel options without compromising on quality.
Customer Service
FTI.at values customer satisfaction and has a dedicated customer service team that is accessible through various channels. Customers can reach out to the support team via phone, email, or live chat, and can expect prompt and helpful assistance. While there have been occasional reports of delayed response times, overall, the customer service at FTI.at is reliable and strives to resolve any issues or concerns effectively.
Product Quality and Selection
FTI.at offers a wide selection of travel services that cater to various preferences and budgets. The company partners with reputable airlines, hotels, and car rental companies to ensure high-quality services for its customers. The vacation packages offered by FTI.at encompass different themes and destinations, providing customers with diverse options to choose from. Customers can expect excellent product quality and a memorable travel experience.
Website Usability
FTI.at's website is designed to be user-friendly and intuitive. The search and booking functionalities are easily accessible, allowing users to refine their search results based on their preferences. The website provides comprehensive information about each travel service, including detailed descriptions, photos, and customer reviews. The checkout process is simple and secure, ensuring a smooth booking experience for customers.
Returns and Exchanges
FTI.at has a comprehensive returns and exchanges policy to address any issues faced by customers. In case of cancellations or changes to bookings, customers can contact the customer service team to assist them. Depending on the specific circumstances and the travel service provider's policies, refunds or alternative arrangements may be provided. FTI.at aims to ensure customer satisfaction by providing flexibility and solutions in such situations.
Promotions and Discounts
FTI.at regularly offers promotions and discounts across its range of travel services. Customers can find exclusive deals, seasonal discounts, and limited-time offers on flights, hotels, vacation packages, and more. These promotions provide an opportunity for customers to enjoy extra savings and get the best value for their money. It is advisable for customers to regularly check the FTI.at website or subscribe to their newsletter to stay updated on the latest promotions and discounts.
Reputation
FTI.at has established a reputable reputation within the travel industry. With years of experience and a commitment to customer satisfaction, FTI.at has gained the trust of its customers. The company is known for its reliable services, competitive pricing, and high-quality vacation packages. Positive customer reviews and ratings further reinforce FTI.at's reputation as a trustworthy online travel agency.
Payment Options
FTI.at offers flexible payment options to accommodate customers' preferences. Customers can choose to pay for their bookings using credit cards, debit cards, or bank transfers. The payment process is secure, and customers' financial information is protected. FTI.at aims to provide convenience and peace of mind when it comes to making payments for travel services.
Loyalty Programs
FTI.at offers a loyalty program that rewards customers for their repeat bookings. By becoming a member, customers can earn points based on their purchases and redeem them for future discounts or exclusive perks. While the loyalty program provides some benefits, it could be further enhanced to offer more enticing rewards and incentives.
Customer Reviews
FTI.at has received predominantly positive customer reviews. Customers appreciate the wide selection of travel services, competitive prices, and reliable customer support. Many customers have shared their satisfaction with the quality of vacation packages and the overall travel experience. These positive reviews contribute to FTI.at's reputation as a reputable and trustworthy online travel agency.
Community Involvement
While FTI.at primarily focuses on providing travel services, it could expand its community involvement and social responsibility initiatives. Currently, FTI.at does not have prominent initiatives or partnerships that demonstrate active participation in social causes or community betterment. By engaging in such activities, FTI.at could further enhance its reputation and contribute positively to society.
Shipping and Costs
As an online travel agency, FTI.at does not involve shipping of physical products. However, customers should be aware that certain travel services, such as vacation packages or car rentals, may involve additional costs beyond the base price. These costs could include taxes, surcharges, or optional extras. It is essential for customers to review the booking details and terms to fully understand the applicable costs before finalizing their purchase.
Overall, FTI.at is a reputable and customer-focused online travel agency that offers an extensive selection of travel services at competitive prices. With a user-friendly website, reliable customer service, and high-quality vacation packages, FTI.at strives to provide an excellent travel experience for its customers.