Function18 Reviews

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40 Reviews

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N neil worsfold
71 days ago A Haven for Quality with Exceptional Customer Service

Unveiling the world of was a delightful experience for me. From the moment I navigated their website, I was captivated by the extensive range of products they offered. The golf polo that caught my eye was top-notch, but alas, a minor issue surfaced. However, what truly set apart was their seamless and hassle-free return process. The ease with which my concern was addressed left me impressed and reassured of their commitment to customer satisfaction. Without a doubt, I will definitely be returning to for all my golfing needs. A sincere thank you to the team for their exemplary service!
P Paul Bennett
98 days ago

An Exceptional Customer Care Journey: How Function18 Exceeded My Expectations

I can't help but praise the outstanding customer service I received from Function18. When I needed to return an item, their team, particularly Michael, was incredibly responsive. Each email I sent was met with a quick and helpful reply, making the returns process seamless and hassle-free. The exchange for my golf top was handled with expertise and care, demonstrating Function18's commitment to customer satisfaction. Thanks to their efficient and friendly service, my overall experience with Function18 has been overwhelmingly positive. I am confident that I will continue to choose Function18 for all my future golfing needs. Function18 truly sets the bar high when it comes to customer care, making them a standout in the industry. Their dedication to ensuring a smooth and enjoyable shopping experience has earned my trust and loyalty. Thank you, Function18, for going above and beyond to exceed my expectations.
105 days ago

Exceptional Value and Outstanding Customer Care

Embarking on my journey with was a delight from start to finish. The seamless shopping experience was elevated by their unbeatable prices and top-notch service. I was pleasantly surprised by the lightning-fast delivery, showcasing their commitment to customer satisfaction. Despite a minor hiccup with the sizing of my J. Lindeberg top, the stellar customer service team swiftly came to the rescue. They flawlessly rectified my order, ensuring I received the correct size with no hassle at all. Not only was the issue resolved promptly, but the refund process was efficient and hassle-free. has truly set the bar high when it comes to blending affordability with exceptional customer care. My experience with them was nothing short of phenomenal, and I am now a loyal customer for life. Thank you for exceeding my expectations and making online shopping a breeze!
D Dylan Wagster
191 days ago

Exceptional Service and Prompt Resolution

I recently had a wonderful experience with Function18. Not only did they deliver my golf glove promptly, but when I encountered an issue, their customer service team was quick to respond and resolve it. This level of attention and care has earned my trust, and I will certainly be returning to Function18 for future purchases. Their commitment to customer satisfaction is truly commendable. Thank you, Function18, for your exceptional service!
D Dylan Wagster
191 days ago

The Gold Standard of Customer Care: A Testimonial for Function18

Let me start by saying that Function18 truly raises the bar when it comes to customer service. I recently ordered a golf glove from their website, and I was blown away by how quickly it arrived at my doorstep. However, what truly set them apart was their exceptional response when I encountered an issue with my order. When I reached out to their customer service team, they were swift to address the issue with professionalism and a genuine desire to help. Their prompt and effective communication not only resolved the problem but also left me feeling valued as a customer. I can confidently say that Function18 has won me over with their top-notch service, and I will not hesitate to place future orders with them. If you're looking for a company that goes above and beyond to ensure customer satisfaction, look no further than Function18. They have definitely secured a loyal customer in me.
A Adam Herron
200 days ago


I can't speak highly enough about Initially, I was apprehensive after reading some negative reviews and their rather direct responses to complaints. Yet, something about their authenticity compelled me to give them a chance. I placed my order on a Friday morning and opted for Saturday delivery. To my surprise and delight, my Ralph Lauren Golf Rain Jacket arrived on Saturday morning, as promised. The jacket was in impeccable condition, fit perfectly, and the discount made it an unbeatable purchase. I couldn't be happier with my experience, and I wholeheartedly recommend to everyone. I will definitely be a returning customer.
A Adam Herron
200 days ago

The Perfect Choice for Quality and Service

I discovered after reading some mixed reviews and was intrigued by the polarizing feedback. Despite some negative comments, I decided to take a chance, and I'm so glad I did. I placed my order on a Friday morning, opting for the Saturday delivery to ensure I'd receive it promptly. To my delight, the item arrived on the promised Saturday morning, exceeding my expectations. The Ralph Lauren Golf Rain Jacket I purchased was impeccable, fitting perfectly and boasting a substantial discount. It was exactly as described, and I couldn't be happier with my purchase. I wholeheartedly recommend to anyone in search of quality products and reliable service. I'm definitely looking forward to shopping with them again in the future!
N Nathon Freezer
201 days ago

Lost delivery! No help

As a dedicated golfer, I am always on the lookout for high-quality gear, and that's why I turned to Function18 for my latest purchase. I was excited to invest over £200 in golf equipment, including a pair of Nike Jordan golf shoes. However, my excitement turned to disappointment when I received an email stating that my delivery had been made, yet the provided pictures did not match the items I had ordered. To make matters worse, the delivery was nowhere to be found, and the customer service I received was less than satisfactory. Living in Northern Ireland, I felt helpless being at work while my delivery dilemma unfolded. Despite Royal Mail's investigation revealing discrepancies in the delivery process, Function18 remained unresponsive, leaving me without my much-anticipated golf gear. I had high hopes for a positive experience with Function18, but unfortunately, this ordeal left me frustrated and disheartened. As a passionate golfer, I value reliability and integrity, and I hope that Function18 takes meaningful steps to improve their customer service and delivery processes. Until then, I caution fellow golf enthusiasts to exercise caution when considering Function18 for their golfing needs. Trust and transparency are paramount in the world of online shopping, and my experience with Function18 fell short of meeting these essential standards.
N Nathon Freezer
201 days ago

Unwavering Support in a Delivery Dilemma

Dismayed by a lost delivery and disheartened by unresponsive customer service at, I embarked on a frustrating journey. After a substantial purchase of over £200, which included coveted Nike Jordan golf shoes, my anticipation turned into dismay upon receiving incorrect delivery confirmation. Despite being physically present in Northern Ireland while the supposed delivery occurred, the provided pictures did not align with reality. The mismatched content in the images stirred doubt and frustration within me. With Royal Mail confirming the delivery based on GPS data, despite the glaring discrepancies in the evidence provided, my hope dwindled. The conflicting information and lack of accountability from the delivery service only added to my distress. Amidst this chaos, the quiet stance adopted by Function18 only exacerbated the situation, leaving me feeling utterly neglected and helpless. In moments of distress and uncertainty, the unwavering support from a service provider can make all the difference. Unfortunately, Function18 faltered in this aspect, leaving a void of unanswered questions and unaddressed concerns. This experience serves as a cautionary tale, urging others to exercise caution and vigilance when choosing where to invest their trust and resources. As I navigate this unfortunate ordeal, I remain steadfast in my belief that genuine care and proactive assistance can transform even the most challenging circumstances. It is my hope that my candid account sheds light on the importance of reliable customer service and serves as a reminder to prioritize transparency and accountability in all interactions.
D Dave
250 days ago

Ordered Nike Air Max trainers for golf…

" truly exceeded my expectations! I recently purchased a pair of Nike Air Max trainers for golf from their website and I couldn't be happier with my experience. Not only do these trainers provide exceptional comfort on the golf course, but they also look incredibly stylish. The delivery was impressively swift, and I was thrilled to receive my order promptly. The convenience and efficiency of the entire purchasing process were truly commendable. The moment I slipped into my new Nike Air Max trainers, I was impressed by the quality and attention to detail. I highly recommend to anyone looking for top-notch golf apparel and accessories. Their dedication to providing high-quality products and exceptional customer service is truly unmatched. Thank you,, for enhancing my golfing experience with these fantastic Nike Air Max trainers. I'm already looking forward to my next purchase from your remarkable collection!"
L Lars Jackson
250 days ago

Best selection

I can't help but sing the praises of The selection is unmatched, and I've become a loyal customer over the past couple of years. I have yet to encounter a negative experience with this company, and my recent order has only solidified my confidence in their exceptional service. To put it simply, I was astounded when my latest purchase arrived within just two days, all the way from the U. K. to Ohio. As someone who frequently shops for golf gear through various platforms like Amazon, eBay, and Dick's, I can assert that Function18 stands out as my favorite online store. The range of products available on Function18 is unparalleled, and the efficiency of their delivery has truly left me in awe. I find myself drawn back to their website time and time again, knowing that I'll not only find exactly what I need but also receive it promptly. Thank you, Function18, for consistently exceeding my expectations.
L Lars Jackson
250 days ago

Unbeatable Service and Speedy Delivery has truly won me over with their exceptional service and lightning-fast delivery. As a loyal customer for the last two years, I have consistently relied on them for all my golfing needs. The recent order I placed with them arrived in just two days, all the way from the U. K. to Ohio – a remarkable feat that left me impressed. Despite having shopped through various platforms like Amazon, Ebay, and Dick's, Function18 stands out as my top choice. Their wide selection and prompt delivery truly set them apart from the rest. It's safe to say that Function18 has set the bar high for online stores, and I couldn't be happier with my experience. Thank you, Function18, for your unmatched service and efficiency!
P Paul Byron
254 days ago

Great customer service …

I can't say enough good things about! I recently had a mix-up with a Galvin Green item I ordered, where the wrong size was sent in the right bag. However, the amazing customer service team at Function18 quickly resolved the issue. They immediately sent me the correct item and covered all expenses for the return. Their dedication to ensuring customer satisfaction truly impressed me. I was thrilled with how efficiently they handled the situation, and their willingness to go above and beyond for their customers. Once I received the correct item and was completely satisfied, I promptly returned the incorrect one, hassle-free. I highly recommend Function18 for their outstanding customer service and commitment to their customers. It's rare to find a company that genuinely cares about making things right and prioritizes customer satisfaction. I will definitely be a returning customer and will continue to sing their praises to friends and family. Thank you, Function18, for your exceptional service!
P Paul Byron
254 days ago

Exemplary Service Beyond Expectations: A Testimonial for

When I recently placed an order with for a Galvin Green item, I encountered a slight hiccup - the wrong size was put in the bag. However, I was pleasantly surprised by the prompt and efficient resolution provided by the customer service team at function18. They immediately acknowledged the error and sent me the correct item without any hassle. What truly stood out was their proactive approach - they covered all expenses involved in the replacement process, making the entire experience hassle-free and pleasant. This level of dedication and commitment to customer satisfaction is truly commendable and worth recognizing. I was impressed not only by their quick response but also by their willingness to rectify the mistake without inconveniencing me further. It's experiences like these that make a customer feel valued and respected. With complete certainty, I highly recommend to anyone looking for top-notch service, quality products, and a company that goes above and beyond to ensure customer satisfaction. Thank you,, for setting the bar high and showcasing what exceptional customer service truly means. Kudos to the entire team for making my shopping experience seamless and enjoyable!
C craig
358 days ago


I can't say enough about my fantastic experience with I recently purchased a JLindeberg polo shirt and the quality blew me away. It was well worth the investment as it quickly became one of my favorite pieces of apparel. The material is top-notch and has held up exceptionally well, even after multiple rounds of golf. I couldn't be happier with the customer service I received as well. When I reached out with a couple of questions about the product, their team was incredibly helpful and responsive. It's clear that they genuinely care about their customers and the products they sell. I can confidently say that has earned my trust and loyalty as a customer. If you're looking for high-quality golf apparel and exceptional customer service, look no further than

Introduction is an online retailer specializing in golf apparel and equipment. With a wide range of products from top brands, competitive pricing, and a user-friendly website, it has become a popular destination for golf enthusiasts. In this editorial review, we will explore the pros and cons of, analyze its user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons has several advantages that make it a great choice for customers. Firstly, their extensive selection of golf apparel and equipment caters to golfers of all skill levels and preferences. Additionally, offers competitive pricing, often providing discounts and promotions that make their products affordable. The website is user-friendly and provides detailed information about each product. However, there are a few drawbacks to consider. Some customers have reported issues with the returns and exchanges process, experiencing delays or difficulties in getting refunds or exchanges. Additionally, the available sizes for certain products may be limited, which can be inconvenient for customers looking for specific sizing options.

User Experience

Navigating the website is a breeze. The layout is clean, intuitive, and well-organized, allowing users to easily find the products they are looking for. The search functionality is efficient, providing relevant results quickly. The product descriptions are detailed, providing customers with all the necessary information about the item's features, materials, and sizing. High-quality product images are also available, ensuring customers can visualize their potential purchases accurately.

Pricing and Value for Money provides competitive pricing for their golf apparel and equipment. Their regular discounts and promotions add significant value, making their products affordable without compromising quality. Customers can find great deals on renowned golf brands, ensuring they get the best value for their money.

Customer Service

Customer service at is generally reliable and responsive. They offer multiple channels for customer support, including email, live chat, and a phone helpline. The customer service team is knowledgeable and helpful, addressing inquiries and resolving issues promptly. However, as mentioned earlier, some customers have reported difficulties with the returns and exchanges process, which may indicate room for improvement in this area.

Product Quality and Selection offers a vast selection of golf apparel and equipment from top brands known for their quality. Customers can choose from a wide range of styles, colors, and sizes, ensuring they find the perfect fit for their preferences and needs. The products on are well-made, durable, and designed to enhance overall performance on the golf course.

Website Usability

The website is highly user-friendly, with a clean and intuitive interface. The search function works efficiently, providing accurate results, and the filtering options allow customers to narrow down their product search based on specific criteria. The website loads quickly, enhancing the overall user experience.

Returns and Exchanges

While generally offers hassle-free returns and exchanges, some customers have reported encountering issues in this process. Delays in refunds or difficulties in obtaining exchanges have been mentioned in customer reviews. However, it's worth noting that these negative experiences seem to be isolated cases, and most customers have had positive experiences with returns and exchanges.

Promotions and Discounts frequently runs promotions and discounts, making their products even more affordable. These promotions can include discounts on specific products, seasonal sales, or free shipping offers. Customers can take advantage of these promotions to save money while still purchasing high-quality golf apparel and equipment.

Reputation has established a solid reputation within the golfing community. With positive customer reviews and a strong presence on various online platforms, it is regarded as a reliable and trustworthy retailer. Customers appreciate the selection, pricing, and customer service provided by

Payment Options offers a variety of payment options to cater to different customer preferences. Customers can securely make their purchases using major credit cards, including Visa, Mastercard, and American Express. The website also accepts PayPal, providing an additional layer of convenience and security for customers.

Loyalty Programs does not currently offer a loyalty program. However, they do run occasional promotions and special offers, enabling customers to save money on their purchases.

Customer Reviews

Customer reviews for are generally positive, highlighting the website's reliability, product quality, and customer service. Customers appreciate the wide range of choices and competitive pricing. However, occasional negative reviews mention issues with returns and exchanges, which should be addressed to maintain and enhance customer satisfaction.

Community Involvement

While does not have an extensive community involvement program, they actively engage with their customers through social media channels. They share golf-related content, provide updates on new products, and respond to customer inquiries and feedback.

Shipping and Costs offers reliable and efficient shipping. The costs vary depending on the customer's location and the size of their order. They provide affordable international shipping options, ensuring customers worldwide can enjoy their products. Estimated delivery times are provided during the checkout process, giving customers transparency and convenience. In conclusion, is a reputable online retailer offering a wide range of high-quality golf apparel and equipment. With competitive pricing, a user-friendly website, and responsive customer service, it provides a positive shopping experience for golf enthusiasts. Although there have been some reported issues with returns and exchanges,'s overall reputation and customer satisfaction make it a recommended choice for golfers looking to enhance their game.