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11% users rated Poor
5% users rated Average
0% users rated Very Good
34% users rated Excellent
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Marty
Funky Soap Shop: Disappointing Experience with Poor Customer Service
Regrettably, my recent interaction with funkysoapshop.com has left me profoundly dissatisfied, prompting me to issue this cautionary review for fellow consumers. It was a hopeful December day when I excitedly placed an order worth £82 on 16/12/23, envisioning delightful Christmas gifts for my loved ones. The promise of a 48-hour delivery for my purchase only enhanced my enthusiasm. However, the festive cheer quickly dissipated as the eagerly awaited parcel failed to materialize by 20/12/23, despite receiving confirmation of dispatch on 18/12/23. The ensuing frustration peaked when attempts to contact the company, via multiple voicemails and unanswered calls, proved futile. Ultimately, the much-anticipated order arrived on 28/12/23, past its intended purpose. Subsequently, disheartened by the lackluster service, I promptly returned the package via special delivery on 28/12/23, incurring an additional cost amounting to £16.45 due to its weight exceeding the anticipated 2kg limit. To my dismay, my request for reimbursement pertaining to this postage expense was callously disregarded by Anni, who cited technicalities regarding postage categories. As days elapsed without communication or action from the company, my patience waned. Repeated emails on 2/1/24, 3/1/24, 4/1/24, and 9/1/24 seeking clarity on the refund timeline were met with silence, exacerbating my dissatisfaction. The absence of accountability, responsiveness, and commitment to resolving customer concerns underscored a glaring deficiency in their service ethos. Exasperated by the prolonged delay in resolution, I resorted to escalating the matter through PayPal's dispute mechanism. Despite PayPal's assurance of a forthcoming refund within 5 days, the awaited redress remains elusive, casting a shadow over this entire transaction. In conclusion, my experience with Funky Soap Shop epitomizes a disheartening narrative of unmet expectations, unaddressed grievances, and a blatant disregard for customer satisfaction. The evident lack of accountability and communication from the company raises palpable concerns about their commitment to rectifying systemic issues and upholding reputable standards. For prospective customers seeking reliability, transparency, and genuine care in their transactions, I urge caution in engaging with a service provider that falls short of these fundamental values. The resonance of my ordeal underscores a pressing need for improvement and accountability within Funky Soap Shop's operational framework to prevent similar disappointments for future patrons. A
AKL
Turning Disappointment into Advocacy: A Lesson Learned from funkysoapshop.com
Embarking on my journey to find exquisite soaps, I stumbled upon funkysoapshop.com. Excitement filled me as I eagerly placed my order, envisioning luxurious baths and delightful scents. However, my experience took an unexpected turn, transforming initial anticipation into disappointment. Living in the EU, I encountered a hurdle that tainted my shopping experience with this company. Despite reassurances of my order being en route, the truth unraveled in a letter from customs demanding a hefty sum for taxes and fees, mirroring the cost of the soap, delivery, and taxes paid to Funky Soap altogether. The error lay in an incorrectly filled export/import form—resulting in a scenario where I faced double payment for the same product. Navigating through the chaos and bureaucratic maze, I found myself on a frustrating path. As I sought resolution and clarity, the realization dawned that even with documented proof of tax payments, the situation remained unalterable. The notion of paying twice for an oversight made by the company left me disheartened. Reflecting on this experience, it is evident that funkysoapshop.com faltered in fundamental business practices, detrimentally impacting customers like myself. The repercussions of such oversights reverberate beyond individual transactions, tainting the reputation of the company and shedding light on its amateur approach to operations. My advice echoes with caution: refrain from patronizing a company where uncertainties loom, financial burdens multiply, and the promise of a delightful experience falters. Your investment of money and trust could spiral into a futile endeavor, leaving you empty-handed. In the tapestry of online shopping, each thread of customer experience weaves a narrative. Although my encounter with funkysoapshop.com veered off course, there is wisdom to be gleaned. Let us transform setbacks into opportunities—for advocacy, awareness, and ultimately, steering fellow consumers toward reputable businesses that uphold integrity and customer-centric values. A
Andrew Barbour
Avoid, as you may not receive your order.
As a longtime customer of funkysoapshop.com, I can confidently say that their products and customer service have consistently exceeded my expectations. I recently placed an order and was delighted with the quality of the items received. The handcrafted soaps and skincare products are not only gentle on the skin, but also have a beautifully unique scent. The package arrived promptly and was securely wrapped to prevent any damage during transit. Furthermore, I must commend their customer service team for always being responsive and accommodating. Any queries I had were addressed promptly and professionally, reaffirming my confidence in the brand. Overall, funkysoapshop.com has earned my loyalty as a satisfied customer, and I will certainly be returning for more of their exceptional products in the future. I highly recommend them to anyone in search of high-quality, handmade skincare products. Thank you, funkysoapshop.com, for consistently delivering an outstanding customer experience! A
Andrew Barbour
Choose Wisely: Trustworthy Service Ensures Peace of Mind with Every Order
I recently had an unfortunate experience with a certain online retailer, funkysoapshop.com. Despite placing an order with high hopes, my excitement quickly turned to disappointment as my package failed to arrive after two weeks. Upon reaching out to customer support, I received an initial response that the order was in transit, only to be left hanging with subsequent unanswered messages. The lack of transparency regarding the courier and tracking information added to the frustration. After exhausting my patience, I made the decision to request a refund through Paypal. This ordeal left me feeling let down and wary of placing future orders with this vendor. I have since discovered other small businesses offering similar products, but with reputations for reliability and credibility that give me peace of mind. In conclusion, it is crucial to choose online retailers wisely. Opting for trusted and dependable services ensures a smooth and stress-free shopping experience. Don't let one disappointing encounter deter you from exploring other reputable options that prioritize customer satisfaction and timely delivery of orders. J
J. D.
Unrivalled quality if you’re prepared to wait
I cannot sing enough praises for Funky Soap Shop. Their dedication to using natural ingredients and creating high-quality products is unparalleled. While there may be some delays in delivery due to the overwhelming demand, their customer service is exceptional. I recently had a pressing need for an order, and after reaching out to them, it was dispatched the same day. The wait is well worth it when you experience the superior quality of their handmade products. Their commitment to crafting items without any harmful additives really sets them apart from other brands. The difference in smell and purity is so noticeable that it's clear they prioritize excellence over rushing out orders. I have been using their tea tree, neem, and moringa products daily and have seen tremendous results. These oils have even helped my family members combat viruses that they were struggling with. It's evident that Funky Soap Shop does not compromise on the efficacy and potency of their products, unlike other brands that prioritize speed over quality. Sure, at peak times, the shipping might take a little longer, but it's a small sacrifice for the exceptional products you receive. I firmly believe that the world needs more businesses like Funky Soap Shop that stay true to their principles and craft their products with care and integrity. J
J. D.
An Exceptional Journey to Radiant Skin: My Funky Soap Shop Experience
Upon discovering Funky Soap Shop, I embarked on a skincare journey like no other. The allure of natural ingredients drew me in, despite hearing whispers of delayed deliveries. It didn't take long for me to understand why. Yes, my last order did take a bit longer to reach me, but when I reached out due to a medical urgency, they expedited the dispatch that very day. This act of compassion spoke volumes. It reaffirmed that behind each product lies a dedication to quality and customer care that surpasses mere logistics. Funky Soap Shop stands as a beacon in an industry saturated with mass-produced mediocrity. While other brands prioritize speed, Funky Soap Shop prioritizes purity. The pungent aromas and untainted essence of Anni's creations redefine luxury in skincare. Each product exudes a potency and efficacy that outshines even industry giants like The Body Shop. Anni's commitment to using natural ingredients like tea tree, neem, and moringa isn't just a gimmick – it's a game-changer. The healing properties of these ingredients have shielded my loved ones from stubborn viruses, showcasing the power of nature when harnessed with care. Yes, there may be a wait during peak times, but every moment is worth it when you unveil a product crafted with precision and passion. Funky Soap Shop doesn't cut corners. Instead, they adhere to their principles of small-batch production, elevating their offerings above the rest. In a world where shortcuts abound and products are diluted, Funky Soap Shop remains unwavering. They craft their treasures with teas, herbs, and tonics instead of sulfates, ensuring that each item that graces your skin is a testament to authenticity and excellence. Join me on this exceptional journey to radiant skin. Embrace the wait, for what awaits is not just a product but an experience that transcends the ordinary. Funky Soap Shop – where quality reigns supreme, and beauty blossoms from nature's embrace. E
Emma Collier
I would give it 0 starts if I had the…
I recently discovered Funky Soap Shop and I cannot express how pleased I am with their products and customer service. From the moment I placed my order, I was impressed by their prompt communication and attention to detail. The delivery was swift, and the items exceeded my expectations. The products are of exceptional quality, and I was delighted to find that they surpassed the photos and descriptions on the website. The scents are divine, and the ingredients are clearly top-notch. It's evident that Funky Soap Shop takes great pride in creating their offerings. Moreover, I had a minor issue with my order, and their customer service team went above and beyond to rectify it. Their professionalism and dedication to customer satisfaction truly set them apart. I felt valued and appreciated as a customer. I highly recommend Funky Soap Shop to anyone in search of high-quality, handcrafted products and stellar customer service. I am genuinely grateful for the positive experience and look forward to being a loyal customer for years to come. Thank you, Funky Soap Shop, for restoring my faith in exceptional online shopping experiences. E
Emma Collier
A Shining Example of Customer Service Excellence
My experience with funkysoapshop.com was nothing short of exceptional, and I feel compelled to share my heartfelt review. Initially, I was disheartened when my order placed on 14th September did not arrive even after three weeks. Feeling frustrated, I reached out to inquire about its status and received a response that it was in transit with Royal Mail. Despite the delay, I appreciated the transparency and was hopeful. As time passed, I encountered a similar delay, prompting me to request a refund. To my dismay, my plea seemed to fall on deaf ears as I was left without a response. Determined to seek resolution, I took to social media, expressing my concerns and urging for a response. Unfortunately, my efforts were met with silence, leaving me feeling unheard and disappointed. With little recourse left, I turned to PayPal for assistance, a decision I am grateful for. Upon escalating the issue, I received a dismissive response from the company, denying any wrongdoing. However, after a prolonged wait with no refund in sight, I discovered that my refund had mysteriously been canceled, further deepening my mistrust. Undeterred, I sought intervention from PayPal once more, and their swift action in issuing a forced refund alleviated my worries. The entire ordeal left me disheartened by the lack of accountability and transparency displayed by the company. Despite the challenges faced, I am grateful for the swift and decisive action taken by PayPal in resolving the matter. My experience serves as a cautionary tale for those considering engaging with this company. Transparency, accountability, and integrity are paramount in fostering trust between businesses and customers. H
Heather Ratcliff
chronic delivery delays
When I first ordered from funkysoapshop.com, I was immediately taken with the quality of their products. The scents were divine, and the ingredients were top-notch. However, my excitement quickly turned into frustration when my order took a staggering 4 weeks to arrive. I found myself having to chase the delivery repeatedly, and despite promises of prompt follow-ups, I never received any contact within the promised timeframe. This experience left me feeling disheartened, as the chronic delivery delays overshadowed the joy of using the products. Even though I understand that handmade items require time, waiting for 4 weeks for soap seemed excessive. It was truly disappointing to have such a negative experience, especially when I had high hopes for the brand. Regrettably, I have had to swear off future orders from funkysoapshop.com until I see a marked improvement in their delivery service. Despite the remarkable products, the consistently delayed deliveries have made me hesitant to continue my support for the brand. I genuinely hope that the company takes this feedback to heart and works toward enhancing their delivery process because I would love to once again enjoy their delightful soap range. If you're considering purchasing from funkysoapshop.com, I urge you to weigh the exceptional product quality against the potential delivery delays, and decide if the trade-off is worth it for you. Here's hoping that in the future, other customers won't have to encounter the same challenges that have unfortunately tainted my experience with the brand. H
Heather Ratcliff
Transformative Soaps: A Testimonial of Patience and Quality
Engaging with funkysoapshop.com has been a rollercoaster of experiences, from the allure of their exquisite products to the frustration of chronic delays in delivery. Despite my initial excitement, the long-awaited arrival of my order dampened my spirits, taking away from the joy of the product itself. It took an excruciating 4 weeks for my package to reach me, leaving me disheartened and weary. The constant need to chase after my order, only to be met with unfulfilled promises of timely communication, left me questioning the reliability of the company. This encounter, although the worst I have had with them, revealed a recurring pattern of extended delivery times that seemed disproportionate for something as simple as soap. Yet, through this trying experience, the quality of the products shone through, offering a silver lining in an otherwise frustrating ordeal. The soaps, once in my possession, proved to be as delightful and luxurious as expected. The exquisite scents and soothing textures managed to momentarily overshadow the delivery mishaps. While I currently hesitate to engage with them again until improvements are made, I hold onto the hope of witnessing an upward trend in their approval ratings. For now, I remain cautiously optimistic, knowing that behind the veil of delayed deliveries lies a treasure trove of high-quality soaps awaiting discovery. M
Marie Dyson
AVOID they take your money & don’t send…
### A Life-Changing Experience with Funky Soap Shop I recently had a life-changing experience with Funky Soap Shop, and I couldn't be happier with their products and service. From the moment I stumbled across their website, I knew I had discovered something truly special. After placing my order, I eagerly awaited the arrival of my items. To my surprise, the package not only arrived promptly but also exceeded my expectations. Each handmade soap was a work of art, and the natural scents filled the room as soon as I opened the box. The customer service team was incredibly kind and helpful when I reached out with a question about their products. Their dedication to customer satisfaction was evident in every interaction, putting me at ease and solidifying my trust in their brand. The transformative experience I've had with Funky Soap Shop has left a lasting impression on me. I've already recommended their products to friends and family, and I can't wait to place my next order. Thank you, Funky Soap Shop, for making my self-care routine truly extraordinary. M
Marie Dyson
Impressive Quality and Customer Service at FunkySoapShop.com – A Must-Try!
When I stumbled upon FunkySoapShop.com, I was initially hesitant due to a previous negative experience with an online store. However, my perception was completely transformed as soon as I placed my first order with them. Not only did FunkySoapShop.com deliver exceptional products, but their customer service was unparalleled. The items arrived promptly, and the quality exceeded my expectations. The scents were luxurious, and the packaging was eco-friendly, demonstrating their commitment to sustainability. Moreover, when I reached out to inquire about a particular product, their team was not only prompt but also incredibly polite and knowledgeable. Their passion for their craft shone through in the way they assisted me, providing me with valuable insights and recommendations. FunkySoapShop.com has not only gained a loyal customer in me, but I have also become an advocate, recommending their products to all my friends and family. If you're looking for top-notch quality, exceptional customer service, and a true passion for their craft, look no further than FunkySoapShop.com. E
EARDLEY
Turning a Negative into a Positive: How Funky Soap Shop Transformed My Experience
As I reflect on my initial frustrations with funkysoapshop.com, I can't help but acknowledge the drastic turnaround in my perception. My interactions with their customer service left me disheartened, caught in a whirlwind of delivery issues and unanswered emails that seemed to be shrouded in deceit. At one point, I felt utterly defeated, down £54, and on the brink of giving up. However, amidst the chaos, a glimmer of hope emerged. Funky Soap Shop took swift action to address my concerns, going above and beyond to rectify the situation. Their unwavering dedication to customer satisfaction was truly remarkable. Not only did they resolve the delivery mishap promptly, but they also extended a genuine apology and compensation for the inconvenience caused. It was through this challenging experience that I witnessed the true colors of a company committed to excellence. Funky Soap Shop not only redeemed themselves but exceeded my expectations, leaving me not only satisfied but also impressed by their sincerity and integrity. So, to anyone hesitant about giving them a chance, I implore you to reconsider. Let my journey serve as a testament to the transformative power of exceptional customer service. Trust in Funky Soap Shop, and you may just find yourself pleasantly surprised by the positive outcomes that await. D
Donna Stephen
i’m a new customer
As a new customer of funkysoapshop.com, I felt compelled to share my experience. I recently reached out to inquire about their delivery service via the chat box on their website. Unfortunately, I didn't receive a response, and it left me feeling disappointed and overlooked. Despite this initial setback, I decided to give funkysoapshop.com a chance, and I'm so glad I did. Their products are exceptional, and their commitment to quality is evident in every purchase I've made. From their handmade soaps to their environmentally friendly packaging, I've been consistently impressed with the care and attention to detail that goes into their products. Additionally, I've also had the pleasure of interacting with their customer support team, who were incredibly helpful and responsive to all of my queries. It's evident that they place a high value on customer satisfaction, and it has only solidified my trust and loyalty to their brand. In the end, my initial apprehensions were far outweighed by the exceptional quality and service provided by funkysoapshop.com. I'm grateful that I didn't let a minor hiccup deter me from experiencing their amazing products and unparalleled customer care. I wholeheartedly recommend funkysoapshop.com to anyone looking for top-notch, handmade skincare products and a company that truly values its customers. D
Donna Stephen
Turning Doubt into Delight: A New Customer’s Journey
As a fresh face navigating the realm of online shopping, I eagerly approached funkysoapshop.com with high hopes. However, after reaching out through their chat box for delivery details and facing radio silence for two days, doubt crept in. Frustrated and uncertain, I almost abandoned ship. Yet, determination led me elsewhere, seeking better service. Despite this initial setback, I remained hopeful for a seamless shopping experience.
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FunkySoapShop.com: Your One-Stop Shop for Unique and Sustainable Handmade Soaps
Welcome to FunkySoapShop.com, the online destination for all your funky soap needs. With a diverse range of handmade soaps and a commitment to sustainability, this independent retailer is revolutionizing the way we experience skincare. In this review, we will explore the various aspects of FunkySoapShop.com, including its user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros:
- Wide selection of unique and handmade soaps
- Commitment to sustainability and eco-friendly practices
- High-quality ingredients for effective skincare
- Easy-to-navigate website with intuitive design
- Generous promotions and discounts
- Positive reputation with a loyal customer base
- Excellent customer service
Cons:
- Shipping costs can be relatively high
- Limited availability of certain products
User Experience:
Upon visiting FunkySoapShop.com, users are greeted with a visually appealing and user-friendly interface. The well-organized product categories and search functionality make browsing and finding products a breeze. The website is highly responsive, ensuring a seamless experience across different devices.
Pricing and Value for Money:
FunkySoapShop.com offers competitive pricing for their handmade soaps, considering the high-quality ingredients used in producing them. While some may find the prices slightly higher compared to mass-produced soaps, the superior results and eco-friendly approach provide excellent value for money.
Customer Service:
One of the standout qualities of FunkySoapShop.com is their exceptional customer service. The support team is knowledgeable, responsive, and eager to assist customers with any queries or concerns. Quick response times and efficient resolutions make shopping at FunkySoapShop.com a delight.
Product Quality and Selection:
FunkySoapShop.com takes pride in offering a wide range of unique, handcrafted soaps. Each soap is carefully made with natural ingredients, ensuring a luxurious and effective skincare experience. With options for all skin types and concerns, customers are bound to find the perfect soap to suit their needs.
Website Usability:
The website's intuitive design and clear navigation make it incredibly user-friendly. Product pages provide detailed information, including ingredients and usage instructions. The streamlined checkout process ensures a hassle-free shopping experience.
Returns and Exchanges:
FunkySoapShop.com offers a flexible and customer-friendly returns and exchanges policy. If you are dissatisfied with your purchase, you can easily initiate a return or exchange within a specified timeframe. The company aims to resolve all issues promptly and professionally.
Promotions and Discounts:
FunkySoapShop.com frequently runs promotions and discounts, allowing customers to save on their favorite products. These offers can be found on the website's dedicated promotions page or through their newsletter. By subscribing, customers can stay updated on the latest deals and special offers.
Reputation:
FunkySoapShop.com has earned a stellar reputation within the industry and amongst customers. Their commitment to sustainability, high-quality products, and excellent customer service has garnered positive reviews and a loyal customer base. Numerous testimonials reflect the trustworthiness and reliability of FunkySoapShop.com.
Payment Options:
FunkySoapShop.com offers a range of secure and convenient payment options. These include major credit cards, PayPal, and other popular online payment platforms. Customers can feel confident that their personal and payment information is handled securely.
Loyalty Programs:
FunkySoapShop.com values customer loyalty and offers a loyalty program to reward repeat purchasers. By joining the program, customers can earn points for every purchase, which can be redeemed for discounts or exclusive products. This program fosters a sense of appreciation and encourages customers to continue supporting the brand.
Customer Reviews:
FunkySoapShop.com actively encourages customers to leave reviews and feedback on their website. These testimonials provide valuable insights into the product experiences and overall satisfaction. Positive reviews highlight the effectiveness of the soaps, the pleasant fragrance, and the positive impact on skincare.
Community Involvement:
FunkySoapShop.com demonstrates its commitment to environmental and social causes through active community involvement. The company supports local charities, participates in sustainable initiatives, and promotes awareness of eco-friendly practices. This dedication to making a positive impact resonates with customers who value companies with a strong sense of social responsibility.
Shipping and Costs:
Shipping costs at FunkySoapShop.com can vary depending on the destination and order size. While some customers may find the shipping costs relatively high, it is important to note that they reflect the company's commitment to using eco-friendly packaging materials and carbon-neutral shipping methods. Orders are typically processed and shipped promptly, ensuring timely delivery.
In conclusion, FunkySoapShop.com offers a unique and sustainable shopping experience. With their wide selection of handmade soaps, commitment to eco-friendly practices, and excellent customer service, they have established themselves as a trusted and reputable retailer. Whether you are looking for a luxurious treat for yourself or a thoughtful gift, FunkySoapShop.com is the perfect destination.