Users Voice for Furhaven

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Furhaven
Furhaven Overall rating
Customer Support
User Interface

Rate Furhaven Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 29 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 5 3.3 2.7 1.3
Feb 2023 5 5 1.8 5 3 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Furhaven Review by

Introduction is an online pet store that specializes in high-quality pet furniture, bedding, and accessories. They have a wide range of products that are designed to cater to the specific needs of dogs and cats of all sizes and breeds. The website is user-friendly and easy to navigate, making it convenient for pet owners to find the products they need.

Pros and Cons

Pros: - Wide range of pet bedding, furniture, and accessories - Affordable pricing that offers value for money - Easy-to-navigate website with convenient filters - Free shipping on orders over $35 - Easy returns and exchanges Cons: - Limited selection for other pets besides dogs and cats - Limited customization options for some products - Limited personalization options for pet beds - Inconsistent promotional discounts

User Experience provides a seamless user experience with its easy-to-navigate website, quick ordering process, and convenient filters. The website is designed to make it easy for pet owners to find the products they need, and the search function is robust, allowing customers to filter results based on various criteria such as size, color, and price. The website also provides clear product descriptions and images, making it easier for customers to choose the right products for their pets.

Pricing and Value for Money offers products at competitive prices, making it a great choice for budget-conscious pet owners. The prices are affordable without compromising on the quality of products. The website offers frequent promotions and discounts that provide additional savings, making it an excellent value for money.


Some alternative online pet stores to consider include Chewy, Petco, and Amazon. Each of these websites offers a wide range of pet products and competitive pricing. However, each website has its advantages and disadvantages, and it is essential to research before deciding which website provides the best value for each individual customer.

Customer Service provides excellent customer service with their knowledgeable and friendly customer support team. The website offers a 24/7 chat function that allows customers to get quick answers for their questions or concerns. The website also offers a comprehensive FAQ section that provides answers to common queries.

Product Quality and Selection offers a wide range of high-quality pet products ranging from pet beds and furniture to carriers and accessories. The products are designed to cater to the specific needs of dogs and cats of all sizes and breeds. The quality of the products is consistently high, and the website provides detailed product descriptions and images to help customers make informed purchasing decisions.

Website Usability provides a user-friendly website that is easy to navigate, even for first-time customers. The website provides clear product descriptions and images, making it easy for customers to understand the features and benefits of each product. The website also offers convenient filters that allow customers to sort products based on various criteria such as color, size, and price.

Returns and Exchanges provides easy returns and exchanges for customers who are not satisfied with their purchase. The website offers a 30-day return policy and provides a hassle-free process for returning or exchanging products. Customers can contact the customer support team to initiate a return or exchange and receive a refund or store credit.

Promotions and Discounts offers frequent promotions and discounts to its customers, making it an excellent value for money. The website provides promotional discount codes that customers can use at the checkout to receive additional savings. The promotions and discounts vary, and the website sometimes offers free shipping or discounts for specific products.

Reputation has a great reputation for providing high-quality pet products at competitive prices. The company is well-known for its excellent customer service and hassle-free returns policy. Customers have left positive reviews regarding the quality of products and the user-friendly website.

Payment Options provides multiple payment options, including credit and debit cards, PayPal, Google Pay, and Amazon Pay. The website uses secure payment methods to protect customers' financial information, providing customers with a safe and secure shopping experience.

Loyalty Programs does not offer a loyalty program, but they do offer promotional discounts and other incentives for customers who frequent their website.

Customer Reviews has a collection of customer reviews on its website, allowing potential customers to read about other customers' experiences with their products and services. The website also provides a link to Trustpilot, where customers can read verified reviews left by customers who have purchased from

Community Involvement is actively involved in supporting pet welfare organizations and has partnered with various shelters and rescue organizations across the USA. The website also provides information about pet welfare and provides resources to help pet owners take care of their pets.

Shipping and Costs offers free shipping on orders over $35 within the US. The website provides a range of shipping options, including standard, expedited, and express shipping options. The shipping cost varies depending on the shipping method selected, the weight of the products, and the shipping destination. The website provides a shipping calculator at the checkout to help customers calculate the shipping cost for their order.

Conclusion is an excellent choice for pet owners looking for high-quality pet products at an affordable price. The website provides a seamless user experience, great customer service, and a hassle-free returns policy. The website offers a wide range of products designed to cater to the specific needs of dogs and cats of all sizes and breeds. Some cons to consider include limited selection for pets other than dogs and cats and limited personalization options for pet beds. Overall, offers a great value for money that delivers excellent quality and service.