Users Voice for Furla

93% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Furla
Furla Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 20 Apr 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 5 3.7 4.5 4.4 1.2
Oct 2022 5 1 2.5 4 4.6 1.3
Nov 2022 5 5 3 4.2 4.2 1.4
Dec 2022 5 2 5 5 5 5
Mar 2023 1.2 5 5 4.1 3.6 1.4
Line Chart for Rating of peer stores

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Detailed Furla Review by

Introduction:

Furla.com is a luxury Italian brand that offers a wide range of designer handbags, shoes, accessories, and small leather goods for both men and women. The brand is known for its intricate designs, innovative material combinations, and exceptional craftsmanship. Furla's online store allows customers to explore their products in a digital format and purchase them with ease.

Pros:

• Wide range of products • Impressive design and craftsmanship • Reliable payment and shipping options • User-friendly website • Excellent customer support

Cons:

• Higher price point • Limited sizing options • Limited customization options

User Experience:

Navigating Furla's website is a breeze thanks to its user-friendly interface that allows customers to shop by category, product type, or color. Product descriptions and images are clear and informative, leaving the customers with no ambiguity. Moreover, the payment system is secure, and the checkout process is seamless.

Pricing and Value for Money:

Furla's products are expensive, but the brand's exceptional quality and craftsmanship make it worth the price. The brand's products are made of superior quality materials that ensure long-lasting durability. The brand offers monthly promotions and discounts that help reduce the final cost of the products.

Alternatives:

Michael Kors, Coach, and Kate Spade are some of the brands that offer similar products and cater to the same customer segment as Furla.

Customer Service:

Furla's customer support team is prompt in responding to customer queries and providing them with the necessary solutions. Their customer support can be reached via email or phone from Monday to Friday, and they offer a live chat option on their website.

Product Quality and Selection:

Furla's products are made of high-quality materials that ensure their products last long. Furla offers a wide range of handbags, shoes, accessories, and small leather goods in trendy designs that are hard to resist.

Website Usability:

Furla's website has an intuitive interface that makes it easy for customers to browse and purchase their products. The website's layout and design are aesthetically pleasing and provide customers with an excellent shopping experience.

Returns and Exchanges:

Furla allows customers to return or exchange a product within 14 days of receiving it. Customers must send the products in its original condition, and the return/exchange process usually takes up to ten days.

Promotions and Discounts:

Furla offers monthly promotions and discounts on its products, which help attract customers and drive sales. The discounts range from 10% to 50%, and customers can use the discount codes during the checkout process.

Reputation:

Furla is a well-respected brand that has been in the industry for several decades. The brand's products are sold in some of the most prestigious stores worldwide, and it is known for its exceptional quality and craftsmanship.

Payment Options:

Furla accepts all major credit cards such as Visa, Mastercard, and American Express, and the payment process is secure, thanks to an encrypted connection.

Loyalty Programs:

Furla does not have a loyalty program, but customers can subscribe to their newsletter to stay up-to-date with new product launches, promotions, and discounts.

Customer Reviews:

Furla's website displays customer reviews underneath each product, allowing potential customers to make informed decisions before purchasing a product. The reviews contain helpful information such as the product's quality, size, and overall satisfaction level.

Community Involvement:

Furla is involved in various community initiatives such as charitable donations, environmental sustainability efforts, and employee volunteering programs.

Shipping and Costs:

Furla offers free standard shipping worldwide, and customers can opt for express shipping for an additional charge. The delivery process usually takes up to seven business days.

Furla Recent User Reviews

User Rating

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Reviewer Name: Sucker

Review Submission Date: 2022-12-02

Review Title: Buyer Beware!
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Review Description: Purchased a "mini" bag as a gift during a Furla Sale. I knew this was a mini bag, looked at the measurements, and decided it would be adequate in size. When I received it, it was so small it actually looked like it was a children's purse. An adult would look ridiculous carrying it. Of course, they would not let me return as it was on sale. Asked if I could exchange for another style. No. Basically, I am just out a lot of money for an item no one will use. Stay away from this site, or be prepared to be disappointed.

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Reviewer Name: Lui Peralta

Review Submission Date: 2022-11-28

Review Title: Do not waste your money with this…
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Review Description: Do not waste your money with this company. They have a terrible policy when it comes to their sales. I tried canceling my order before it got shipped no one got back to me, and they refused to work with me on adjusting the order or even getting a price match. SAVE YOUR MONEY. Not worth the hassle.

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Reviewer Name: Violeta DIMITROVA

Review Submission Date: 2022-11-24

Review Title: I recieved Furla bag
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Review Description: I recieved Furla bag - re candy with deffects and i am having nightmare with Furla customer care. I sent them photos of the bag however seems they do not read my emails. I recieved automatic email, no support at all. Such a dissapoitment!

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Reviewer Name: Rachel

Review Submission Date: 2022-11-18

Review Title: The Brand is awful
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Review Description: If you bought something NOT on final sale and then when you wanted to return it, the company suddenly claimed that the product was final sale and not returnable, please consider reporting to the local consumer protection office and submitting a dispute to the credit card company.

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Reviewer Name: Melanie O'Dell

Review Submission Date: 2022-10-30

Review Title: DON’t buy anything at Furla
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Review Description: DON’t buy anything at Furla. The bags are shocking quality- leather cracking after just a few months and getting spots in mysterious ways and they are not cleanable. Customer service non existing. Take your money to a reputable company with helpful customer service.

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Reviewer Name: Mochi

Review Submission Date: 2022-10-21

Review Title: Love the bags of this brand
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Review Description: Love the bags of this brand, but the customer service is terrible. They do not help you and do not propose any solutions to your problems.

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Reviewer Name: LuzAbeijon

Review Submission Date: 2022-07-06

Review Title: HORRIBLE EXPERIENCE WITH FURLA!!
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Review Description: HORRIBLE EXPERIENCE WITH FURLA!!! DON'T BUY THIS BRAND!!I bought a "genuine leather" bag (expensive) and with the "genuine leather" sentence stated on the bag and after few uses the straps melted and peeling. They were sticky. Disgusting! Customer service treated me horrible and they do anything. It was unacceptable!! I will never by this brand again!

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Reviewer Name: Marisa White

Review Submission Date: 2022-06-18

Review Title: Terrible service
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Review Description: Terrible service! On 15 May, I returned a bag via Ups with the label provided by Furla. I have been informed the bag has reached Italy but for some unknown reason, has not been delivered to Furla. Despite the return being over a month ago, they are refusing to give me my refund.

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Reviewer Name: Sumesh Puthiyaveetil

Review Submission Date: 2022-06-17

Review Title: Poor online service
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Review Description: Poor online service

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Reviewer Name: Ibrahim dada

Review Submission Date: 2022-03-31

Review Title: very rude when she answered the call
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Review Description: very rude when she answered the call, it was a simple question and she kept on being rude throughout the phone call .