Furniturefair Reviews

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P Paige Bruns
66 days ago

England Furniture – A Customer Service Dream

When I stumbled upon in search of the perfect sofa, little did I know that I would be met with exceptional customer service that would exceed all expectations. My journey with England Furniture led me to Judy at the Florence location, and from that moment onwards, I knew I was in good hands. Judy's professionalism and dedication shone through as she not only resolved my concerns promptly but went above and beyond to ensure that I was completely satisfied. Her personalized approach and willingness to go the extra mile truly set her apart. I am grateful for Judy's assistance and would not hesitate to recommend her to everyone I know. Her commitment to customer satisfaction makes her a valuable asset to the company, and I am thankful to have had the pleasure of interacting with her. England Furniture not only offers top-notch products but is backed by a team that genuinely cares about their customers' needs. If you're looking for a seamless and pleasant furniture shopping experience, look no further than England Furniture. Judy and the team at the Florence location are sure to make your journey as delightful as mine!
B Bill Smith
280 days ago

A Sincere Warning About My Disappointing Experience with Furniture Fair

I recently had an extremely disappointing experience with Furniture Fair, and I feel obligated to share my story to prevent others from going through the same ordeal. In December of 2023, I made a purchase of a sofa and chair from Smith Brothers of Berne Inc. through their website. However, the issues began right from the moment I placed the order. The salesman I dealt with was shockingly uninformed about the products, exhibiting a concerning lack of knowledge about the fabric, furniture construction, and even basic order details. This lack of competence continued when it came to applying the promised discount, leading to an unpleasant interaction and a sense of being taken advantage of as a customer. Regrettably, my troubles didn't end there. Not long after the delivery, I started experiencing severe allergic reactions to the fabric covering the furniture. This unexpected discovery led to immense discomfort and inconvenience, forcing me to cover the sofa and chair with blankets just to use them. Furthermore, I had concerns about the quality and safety of the materials, as I observed what seemed to be concerning vapors emanating from the sofa. The subpar quality of the furniture became apparent as well, with the structural integrity being highly questionable. The supposed kiln-dried hardwood frame proved to be an illusion, as the furniture emitted creaking sounds and provided virtually no support, rendering it unbearably uncomfortable and seemingly made of inferior materials. To compound matters, the delivery itself was mishandled, with the delivery personnel displaying unprofessional behavior and a confrontational attitude, adding unnecessary stress to an already frustrating situation. Furthermore, my attempts to address these issues with the manufacturer and Furniture Fair were met with dismissive and unhelpful responses, leaving me feeling utterly disregarded as a customer. The most disappointing part came when my genuine Google review of Furniture Fair was tampered with, completely distorting my experience and erasing my valid concerns. In conclusion, my experience with Furniture Fair has been a nightmare of poor quality, indifferent customer service, and an overall sense of being mistreated as a consumer. I now find myself in the difficult position of trying to rid myself of this furniture, with little success due to its undesirable condition. I implore anyone considering a purchase from Furniture Fair to reconsider and take my cautionary tale to heart. My hope is that by sharing my experience, others can avoid the distress and frustration that come with dealing with this establishment.
B Bill Smith
280 days ago

A Story of Regret: My Experience Unveiled at Furniture Fair

Embarking on a quest for the perfect sofa and chair, my journey led me to Furniture Fair, where my expectations were shattered. The intricate tale began in December, with high hopes of acquiring quality pieces from Smith Brothers of Berne Inc. Alas, the reality of my encounter unfolded like a tragic novel. The salesman's lack of expertise in furniture nuances dampened my spirits. A botched order, delayed delivery notification, and discounts conveniently forgotten painted a disheartening picture. Little did I know, the worst was yet to come. Shortly after the furniture's arrival, my body witnessed red rashes and unrelenting itching—a distressing revelation of allergy to the fabric itself. Seeking refuge under thick blankets became a necessity, a heartbreaking compromise for comfort. The unsettling sight of mysterious vapors emanating from the sofa hinted at a deeper issue—potentially harmful outgassing from the materials, triggering my skin ailments. As the days passed, the structural flaws of the sofa unraveled, manifesting in creaks and a distressing lack of support akin to sitting on marshmallows. The frame's supposed robustness crumbled under scrutiny, revealing a facade of durability built upon flimsy foundations. The discomfort grew unbearable, forcing me to abandon my ill-fated seat. The delivery debacle left scars of its own, with confrontations and defensive reactions marking the encounter. Communication with the manufacturer only added insult to injury, drowning in a sea of marketing jargon and unmet promises of recovery. The urge to bid farewell to this furniture fiasco with flames danced in my mind, but practical constraints brought me back to reality. The arduous journey to part ways with this costly mistake led me through futile consignment attempts, scam-ridden online ads, and the silent rejection from used furniture stores. Goodwill emerged as a reluctant beacon of hope, where perhaps this burden could find a new home. To compound the distress, an attempt at transparency through a Google review met an unexpected fate—a manipulative editing turning my poignant tale of woe into a falsely optimistic facade. The veil of deception woven around my experience left me questioning the integrity of the very platform meant to amplify consumer voices. In the wake of this ordeal, a cautionary tale emerges—a reminder to tread carefully in the realm of furniture purchases, lest one falls victim to the illusions of grandeur painted by deceptive sales tactics and subpar products. May my journey serve as a beacon of enlightenment for those venturing into the labyrinth of furniture shopping, steering clear of the pitfalls that befell me at Furniture Fair.
R Randall Reese
301 days ago

Best furniture experience

As a valued customer, I am excited to share my experience with After an extensive search for the perfect dressers, I was pleasantly surprised to find the highest quality options at Furniture Fair. The set we selected is made of solid wood with traditional joints, a stark contrast to the prevalent particle board and veneer furniture saturating the market. It was a delightful change to discover craftsmanship akin to something that could have been meticulously created in a woodworker's shop a century ago. Although one of the pieces we desired was temporarily unavailable, and the delivery process encountered a few hiccups and delays, the store's exemplary communication and professional handling of the situation further emphasized their dedication to customer satisfaction. I am truly grateful to have found such exceptional pieces that not only enhance the aesthetic of my home but also exude durability and timelessness. Furniture Fair has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend them to anyone in search of furniture that transcends fleeting trends and delivers enduring quality.
R Randall Reese
301 days ago

Unmatched Quality and Exceptional Service at Furniture Fair

From the moment I stepped into Furniture Fair, I knew I was in for a treat. As someone who appreciates fine craftsmanship, I was blown away by the quality of their dressers. The solid wood and traditional joints exceeded my expectations in a market flooded with subpar materials. Although there was a slight hiccup with one piece not being in stock and some delivery delays, the professionalism and transparency demonstrated by the store's team were commendable. Their clear communication and dedication to resolving the issue promptly spoke volumes about their commitment to customer satisfaction. Furniture Fair doesn't just offer furniture; they provide an experience. It's a rare find in today's mass-produced world to come across pieces that exude the same level of artistry as those crafted decades ago. If you're looking for furniture that marries durability with elegance, Furniture Fair is the place to be.

Introduction: is a leading online retailer specializing in high-quality furniture and home decor. With a vast selection of products, competitive prices, and exceptional customer service, this website has become a go-to destination for those seeking stylish and functional furniture pieces.

Pros and Cons:

  • Pros:
    • Wide range of furniture options for every room in the house
    • Competitive pricing and frequent promotions and discounts
    • User-friendly website design with intuitive navigation
    • Excellent customer service with responsive and knowledgeable representatives
    • High-quality products from reputable brands
  • Cons:
    • Limited availability of certain products
    • Shipping costs can be high for bulky items
    • Some customers have reported longer-than-expected delivery times

User Experience:

When it comes to user experience, excels in providing an intuitive and visually appealing website. The layout is clean and well-organized, allowing users to easily browse through various categories and find the desired products. Additionally, the search function is efficient and returns accurate results.

Pricing and Value for Money: offers competitive pricing across its range of furniture and home decor items. Moreover, the website frequently offers promotions and discounts, enhancing the value for money that customers can get. While some products may have a higher price tag due to their quality and craftsmanship, overall, customers can find reasonably priced options to suit their budgets.

Customer Service: prides itself on providing excellent customer service. Their knowledgeable and responsive representatives assist customers promptly through various contact channels, such as phone, email, and live chat. They patiently address any inquiries, offer expert advice, and ensure customer satisfaction throughout the purchasing process.

Product Quality and Selection:

With a carefully curated selection of furniture and home decor, ensures high product quality. They collaborate with renowned brands that are known for their craftsmanship and reliability. Customers can choose from a wide range of styles, materials, and designs, catering to diverse tastes and preferences.

Website Usability:

The website's user-friendly design and intuitive navigation make it easy for customers to find what they need. The menu structure is well-organized, and filters are provided to refine search results. Product pages offer detailed information, including specifications, dimensions, and customer reviews, aiding in informed decision-making.

Returns and Exchanges: has a flexible returns and exchanges policy to ensure customer satisfaction. Within a specified timeframe, customers can return or exchange their purchases if they are not completely satisfied. However, it is important to note that certain items may be subject to restrictions or fees, so customers are encouraged to review the policy before making a purchase.

Promotions and Discounts: frequently runs promotions and offers attractive discounts to customers. These discounts can range from a percentage off the total order to free shipping or extra savings on specific products. Regularly checking the website or subscribing to their newsletter is advisable to take advantage of these cost-saving opportunities.

Reputation: has built a strong reputation in the furniture industry due to its commitment to quality products, exceptional customer service, and competitive pricing. Positive customer reviews and testimonials attest to their reliability and customer satisfaction. This reputation has made a trusted choice for many homeowners and interior design professionals.

Payment Options:

At, customers have various payment options available to them. These include major credit cards, such as Visa, Mastercard, and American Express, as well as secure online payment platforms like PayPal. The website ensures a secure checkout process, safeguarding customer financial information.

Loyalty Programs: offers a loyalty program to reward its frequent customers. By joining this program, customers can earn points for every purchase, which can later be redeemed for discounts or other exclusive benefits. This program incentivizes repeat purchases and enhances the overall shopping experience.

Customer Reviews:

Customer reviews play a vital role in the decision-making process for potential buyers. allows customers to leave reviews for products they have purchased, giving prospective buyers insights into the quality and functionality. These reviews are instrumental in providing a comprehensive understanding of products, helping customers make informed choices.

Community Involvement: is actively involved in the community through various initiatives. They often collaborate with local charities and organizations, donating furniture and resources to those in need. This commitment to giving back demonstrates their dedication not only to their customers but also to the communities they serve.

Shipping and Costs: provides shipping services nationwide, ensuring that customers can enjoy their purchases regardless of their location. However, it is important to note that shipping costs may vary based on the size and weight of the items. Additionally, bulky or oversized furniture may require special handling, resulting in higher shipping fees. Customers are advised to review the shipping information provided on the website before finalizing their order.

In conclusion, offers a comprehensive online furniture shopping experience with a wide selection of high-quality products, competitive pricing, and exceptional customer service. Their commitment to customer satisfaction, involvement in the community, and overall reputation in the industry make them a trustworthy choice for all furniture and home decor needs.