Furrytail Reviews

Voted Poor (2/5)

82 Votes

82 Reviews

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In the Big Sales category

Pie-Chart Analysis

23% users rated Terrible
11% users rated Poor
26% users rated Average
27% users rated Very Good
13% users rated Excellent
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Furrytail.com.au is an online pet store that offers a wide range of products for furry friends, including dogs and cats. Whether you're looking for pet supplies, grooming tools, or accessories, Furrytail.com.au aims to provide pet owners with a convenient one-stop-shop for all their pet needs.

Pros and Cons

  • Pros:
    • Extensive selection of pet products
    • Competitive pricing
    • Easy-to-navigate website
    • Fast and reliable shipping
    • Responsive customer service
  • Cons:
    • Limited range of products for small animals and birds
    • Does not offer free shipping on all orders

User Experience

Furrytail.com.au provides a user-friendly interface that makes browsing and shopping a breeze. The website is well-organized, with clear categories and filters to help users find the specific products they need. The search function is efficient, providing accurate results even with vague search terms. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Pricing and Value for Money

Furrytail.com.au offers competitive prices for their wide range of pet products. While some items may be slightly higher priced than alternative stores, the overall value for money is excellent. The website often runs promotions and discounts, allowing customers to save even more on their purchases.

Customer Service

Furrytail.com.au takes pride in providing top-notch customer service. Their responsive support team promptly handles inquiries, order issues, and returns. Customers can reach out through multiple channels, including email, phone, and live chat. The knowledgeable and friendly staff strive to ensure a positive shopping experience for every customer.

Product Quality and Selection

Furrytail.com.au maintains a high standard when it comes to product quality. They offer a vast selection of well-known brands, ensuring pet owners have access to reliable and trusted products. Whether it's food, toys, bedding, or healthcare supplies, Furrytail.com.au has a wide range of options to cater to different pet needs.

Website Usability

Furrytail.com.au's website is designed to be user-friendly and intuitive. The layout is clean, making it easy to navigate through the various categories and subcategories. The product pages are informative, providing detailed descriptions, specifications, and customer reviews. The checkout process is seamless, with various payment options available for a hassle-free transaction.

Returns and Exchanges

Furrytail.com.au offers a straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return within a specified timeframe. The customer service team promptly assists with the return process, ensuring a smooth and hassle-free experience.

Promotions and Discounts

Furrytail.com.au frequently runs promotions and discounts, providing customers with opportunities to save money on their pet purchases. These promotions can range from discounted prices on specific items to site-wide sales. Additionally, subscribers to their newsletter receive exclusive offers and early access to sales.


Furrytail.com.au has built a solid reputation in the online pet retail industry. With years of experience, they have gained the trust of many pet owners who rely on them for their pet-related needs. Positive customer reviews and testimonials attest to their commitment to providing quality products and exceptional customer service.

Payment Options

Furrytail.com.au offers a range of payment options to cater to various customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. Additionally, PayPal is accepted, providing an extra layer of security for online transactions.

Loyalty Programs

Furrytail.com.au offers a loyalty program that rewards customers for their continued support. By signing up for an account, customers earn points for their purchases, which can be redeemed for discounts on future orders. This loyalty program encourages customer engagement and provides added value to regular shoppers.

Customer Reviews

Customer reviews are an important aspect of Furrytail.com.au's website. The product pages feature customer reviews and ratings, allowing potential buyers to make informed decisions based on the experiences of others. The reviews are authentic and help build trust in the products and services offered by Furrytail.com.au.

Community Involvement

Furrytail.com.au actively participates in various community initiatives aimed at promoting animal welfare. They collaborate with local shelters, rescue organizations, and charities to support the well-being of animals in need. These partnerships demonstrate their commitment to making a positive impact beyond their business operations.

Shipping and Costs

Furrytail.com.au offers fast and reliable shipping services. They strive to dispatch orders within 24-48 hours, ensuring timely delivery to customers. Shipping costs vary depending on the size and weight of the order, with free shipping available on select orders or during specific promotions. Estimated delivery times are provided during the checkout process, allowing customers to plan accordingly. In conclusion, Furrytail.com.au is a reputable online pet store that offers a wide range of products for dogs and cats. With competitive pricing, excellent customer service, and a user-friendly website, they provide a convenient and reliable shopping experience for pet owners. Their commitment to product quality, loyalty programs, and community involvement further enhances their reputation as a trusted and customer-centric pet retailer.