Futuregarden Reviews

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36 Reviews

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In the Home & Garden category

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W Wendy Gallon
60 days ago

Resilient Gardening Dreams Crushed: A Disheartening Experience with FutureGarden

Embarking on my gardening journey, I invested in a Tuffhoze from FutureGarden.co.uk, drawn in by promises of durability and longevity. Excitedly making my purchase in November, I envisioned a seamless watering experience for years to come. However, my optimism was soon shattered as the hose inexplicably split prematurely. I diligently followed all recommended maintenance practices, even ensuring the hose was carefully stored on a reel to prevent damage. To my bewilderment, using the hose while fully extended led to its unexpected demise. Despite taking precautions such as storing it indoors during frosty nights, the Tuffhoze failed to live up to its sturdy reputation. Upon reaching out to FutureGarden for redress, my hopes were swiftly dashed as they refused a refund, citing the improper storage method. The sheer disappointment and frustration I felt cannot be overstated. This refusal left me feeling not only let down by the product but also disheartened by the lack of understanding from the company. In a gardener's world where trust in tools and suppliers is paramount, this experience has left a bitter taste in my mouth. As I navigate the repercussions of this letdown, I can't help but lament the shattered dreams of a flourishing garden nurtured by reliable equipment.
W Wei Hgt
73 days ago

From Skeptic to Believer: A Seamless First-Time Purchase Experience

Embarking on my first order with futuregarden.co.uk, I was a tad hesitant. However, to my utter surprise, the delivery of my goods occurred within a mere 24 hours post-purchase, all at an incredibly competitive price point with zero postage charges. This swift and cost-effective service stood in stark contrast to a recent frustrating experience with a renowned hydroponics competitor, where my identical items ordered a week prior were still nowhere in sight. Impressed by the efficiency and value Future Garden offered, I wasted no time in recommending them to my circle of friends. This seamless transaction has undoubtedly secured my loyalty, as I eagerly anticipate further engagements with this customer-centric company. Thank you for restoring my faith in online shopping and redefining excellence in service delivery.
M MB Orton
88 days ago

A Floral Paradise Found: A Testimonial of Excellence

Nestled in the digital realms of futuregarden.co.uk, my journey began with a simple order that bloomed into an extraordinary experience. The seamless process from browsing to checkout was a delight, accentuated by the attractive pricing that did not compromise on quality. As I eagerly awaited my package, the efficiency of delivery took me by surprise – a testament to their commitment to customer satisfaction. A parcel swiftly arrived, and upon unpacking, I was greeted by a burst of colors and fragrances that lifted my spirits. With each item carefully selected and lovingly packaged, it was evident that every detail was meticulously attended to. The products exuded a touch of elegance and refinement, reflecting the expertise and passion behind their curation. In the realm of online shopping, futuregarden.co.uk has undoubtedly set a high bar for excellence. My heartfelt gratitude goes out to the team for their dedication and commitment to providing a memorable shopping experience. Many thanks for turning a simple order into a moment of pure joy and satisfaction.
R Rob Jewson
162 days ago

My order was delivered the next day and…

I recently had the pleasure of experiencing the exceptional service provided by futuregarden.co.uk, and I must say, I am thoroughly impressed. From the moment I placed my order, I could sense a dedication to customer satisfaction that is rarely seen in today's fast-paced world. The delivery was prompt, with my order arriving the very next day. Not only was it quick, but the packaging was also meticulously done, ensuring that the product was well-protected during transit. This attention to detail truly sets Future Garden apart from other online retailers. In addition to the fantastic service, the quality of the product itself surpassed my expectations. It's evident that Future Garden takes great pride in offering only the best to its customers. I would wholeheartedly recommend futuregarden.co.uk to anyone in search of top-notch products and exceptional service. It's rare to find a company that genuinely prioritizes the customer experience the way Future Garden does. Thank you for exceeding my expectations, and I look forward to shopping with you again in the future.
R Rob Jewson
162 days ago

Exceeding Expectations: A Testimonial of Next-Day Delivery Excellence at FutureGarden

Impeccable service and lightning-fast delivery are just a few phrases that come to mind when I think about my recent experience with FutureGarden. Placing an order online can often be a gamble, but with FutureGarden, it was a winning bet. The anticipation of receiving my package was quickly met with surprise when it arrived the very next day. Not only was it timely, but the attention to detail in packaging truly showcased FutureGarden's commitment to protecting their products during transit. From the moment I opened the perfectly secured box, I could tell that this company prioritizes customer satisfaction above all else. Their dedication to ensuring a seamless experience from start to finish is evident in every step of the process. FutureGarden has set the bar high with their exceptional service, and I will not hesitate to recommend them to anyone in search of a reliable and efficient online shopping experience. Thank you, FutureGarden, for exceeding my expectations and making my gardening dreams a reality.
N neil wright
217 days ago

Star performance

I recently had a fantastic experience with Future Garden. I encountered some technical issues while trying to place an order, but their customer service team, particularly Danielle, was incredibly helpful and attentive. Despite the initial hiccup, Danielle promptly responded to my email and went above and beyond to ensure that my order was successfully processed. Her dedication and willingness to assist me in resolving the issue was truly commendable. Not only did she promptly address the situation, but she also provided a seamless alternative solution that allowed me to complete my purchase without any further hassle. Her proactive approach and outstanding support truly made a difference. I couldn't be more grateful for the level of service I received from Future Garden. I highly recommend Future Garden for their top-notch customer service and willingness to go the extra mile for their customers. Thank you, Danielle, and the entire team at Future Garden, for your exceptional support and commitment to customer satisfaction. I'm delighted with my experience and will definitely be a returning customer. Thank you for making my shopping experience a positive one!
N neil wright
217 days ago

Exemplary Customer Support at Future Garden

My recent experience with Future Garden was nothing short of exceptional. I encountered a technical glitch while placing an order on their website, resulting in frustration and inability to complete the transaction. However, the stellar support I received from Danielle transformed my experience entirely. After reaching out to explain my issue, I was astonished to receive a prompt response from Danielle. Her dedication to resolving my problem was evident as she swiftly delved into the issue, ultimately discovering that the error lay on my end. Despite this, Danielle proactively offered a workaround by generating an invoice for me to conveniently pay through PayPal to ensure the smooth processing of my order. Moreover, upon revisiting the website, I was delighted to find the error miraculously resolved, allowing me to proceed with my purchase effortlessly. I cannot emphasize enough the gratitude I feel towards Danielle for her unwavering commitment to customer satisfaction. Her proactive problem-solving approach truly exemplifies the outstanding service ethos of Future Garden. In conclusion, I extend my heartfelt appreciation to Danielle for going above and beyond to facilitate my order placement. Her exceptional dedication and professionalism reflect positively on the company, earning my utmost respect and loyalty. Thank you immensely for your invaluable assistance, Future Garden!
310 days ago

No customer service support

As an avid gardener, I understand the frustration of not receiving the support you need when purchasing gardening supplies. However, I recently had the opposite experience with futuregarden.co.uk. Their customer service went above and beyond to assist me with my inquiries. I was initially apprehensive about ordering from them due to a previous negative experience with another company, but the team at futuregarden.co.uk quickly put my concerns to rest. From helping me choose the right products to promptly addressing a minor issue with my order, their support was exceptional. I highly recommend futuregarden.co.uk not only for their extensive range of high-quality products but also for their outstanding customer service. It's rare to find a company that genuinely values its customers, and for that, I'm truly grateful. Thank you, futuregarden.co.uk, for making my gardening experience a positive one.
310 days ago

Exceptional Products, Lacking Support: My Experience with futuregarden.co.uk

When I first discovered futuregarden.co.uk, I was dazzled by their wide range of unique and high-quality products. The website's sleek design and user-friendly interface made browsing a delight, and I eagerly filled my cart with gardening essentials. Excitement turned to frustration when I encountered an issue with my order and attempted to reach out to their customer service team. Despite multiple emails and attempts to contact them, I was met with deafening silence. The lack of response left me feeling neglected and disappointed. While their products are undeniably top-notch, the absence of reliable customer support tarnished my overall experience with futuregarden.co.uk. It's disheartening when a company excels in one area yet falls short in another crucial aspect. In conclusion, if you're looking for exceptional gardening products, futuregarden.co.uk is a fantastic choice. Just be prepared for the possibility of encountering challenges with their customer service support.
C Chris Everett
350 days ago

Outstanding Customer Service at Future Garden’s Chelmsford Store

I had the pleasure of visiting futuregarden.co.uk's Chelmsford store and was blown away by the fantastic deal I received on my recent purchase. However, when I encountered a slight issue, Matt went above and beyond to help me resolve it. His exceptional customer service truly turned my experience around. The Chelmsford store is truly a hidden gem, and it has quickly become my go-to store for all things gardening. Thank you, Future Garden, for your outstanding service and dedication to your customers! 👍🏻
C Chris Everett
350 days ago

Exceptional Service Beyond Expectations 🌿

Embarking on my journey with futuregarden.co.uk was a delight from the start! After a visit to the Chelmsford store, I was blown away by the incredible deals they offered. However, a minor snag threatened to dampen my enthusiasm. Enter Matt, a shining beacon of customer service, who not only resolved the issue promptly but went above and beyond to ensure my satisfaction. The Chelmsford store truly is a hidden gem, and without a doubt, my newfound favorite destination for all gardening needs. Thank you for exceeding my expectations! Your personalized touch has won me over for life. 👍🏻
C customer
364 days ago

Poor service

I recently had a delightful experience with Future Garden. I ordered some beautiful plant pots and opted for next day delivery. However, there was a delay at the Parcel Force depot, and I was quite concerned. I reached out to Danielle at Future Garden, and she promised to contact Parcel Force and update me. Unfortunately, I didn't receive a callback as promised, and I had to follow up the next day. Danielle mentioned that she was unable to reach Parcel Force and suggested I wait for the package to be refused at my door before processing a refund. Her response was disheartening, to say the least. In my frustration, I decided to escalate the issue and reached out directly to the manager. The manager assured me that they would expedite the refund process. Despite the initial hiccups, the manager's proactive approach and reassurance left me feeling valued and appreciated as a customer. Now, while I encountered some challenges with the delivery, the attentive support from the manager uplifted my overall experience. Their willingness to address my concerns promptly truly turned the situation around. It's this level of customer care that reassures me that my satisfaction is their priority. Thank you, Future Garden, for going above and beyond to make things right. I am truly thankful for your exceptional service and genuine commitment to customer satisfaction.
C customer
364 days ago

A Remarkable Transformation: A Customer’s Journey with Future Garden

Embarking on a mission to spruce up my living space, I stumbled upon futuregarden.co.uk with high hopes for a swift and satisfying shopping experience. Full of excitement, I ordered a set of exquisite plant pots and eagerly opted for next day delivery, eagerly anticipating their arrival. Alas, my expectations seemed to wither as I noticed the tracking information stagnating within the parcel force depot for what felt like an eternity. Frustrated yet hopeful for a resolution, I reached out to the customer service team at Future Garden, where I had the pleasure of conversing with Danielle. Despite my initial disappointment, Danielle's compassionate and attentive demeanor initially rekindled a glimmer of hope. Assuring me that she would promptly contact parcelforce to investigate the delay, I awaited her update eagerly. Disappointingly, I did not hear back as promised, leaving me disheartened by the lack of communication. Determined to seek clarification, I made another call the following day, only to encounter further obstacles. Danielle's purported struggles in establishing contact with parcelforce left me feeling neglected and unimportant as a customer. The suggestion of refusing the package at the doorstep for a potential refund felt like an arduous task, considering the delivery hurdles faced earlier. However, my spirits elevated upon speaking with a manager, who exuded professionalism and empathy. Assuring me of immediate action regarding the refund, the manager's assurance instilled a newfound sense of trust in Future Garden's commitment to customer satisfaction. As I await the outcome of this promise, I reflect upon this tumultuous journey from dissatisfaction to hope, highlighting the transformative power of effective and empathetic customer service. While challenges tested my patience, the resilient spirit displayed by the managerial staff gives me hope for a positive resolution. In conclusion, my experience with Future Garden has been a rollercoaster of emotions, punctuated by moments of frustration and glimpses of exceptional service. Despite the initial setbacks, the earnest efforts of the managerial team have given me renewed faith in the brand's dedication to customer care. I eagerly await the resolution, hopeful for a blossoming finale to this unexpected journey.
M Mr Richard Harris
365 days ago

Extremely poor service

Outstanding Customer Service and Prompt Delivery I recently had the pleasure of experiencing exceptional service from futuregarden.co.uk. After placing an order for two packages with next day delivery, I unfortunately only received one. However, my experience took a turn for the better when I reached out to their customer service. Upon contacting the company, I spoke with Danielle who not only provided a sincere apology but also took immediate action to resolve the issue. She explained that due to a shortage of vans for parcel collection, my second package was delayed. Despite the initial setback, the transparency and proactive communication from Danielle instantly reassured me. True to her word, the missing package arrived the following day, just as Danielle had promised. Throughout this process, I felt valued as a customer and appreciated the sincerity and dedication shown by the staff. Furthermore, it was evident that the company prioritizes customer satisfaction above all else. I found their level of care and attention to detail to be truly commendable, setting them apart from other online retailers. I can confidently say that my experience with futuregarden.co.uk has restored my faith in reliable and customer-centric businesses. I highly recommend them to anyone seeking a seamless shopping experience and top-notch customer service. In closing, I extend my heartfelt gratitude to Danielle and the entire team for their outstanding support and for going above and beyond to rectify the situation promptly. Thank you for setting the gold standard in customer service and delivery reliability.
M Mr Richard Harris
365 days ago

Exemplary Support Amidst Challenges

In sharing my experience with futuregarden.co.uk, I must highlight the exceptional support I received during a challenging situation. Initially expecting two packages for next-day delivery, I encountered a delay with one of them. Upon reaching out to the customer service team, Danielle graciously explained the issue, mentioning a shortage of vans for timely deliveries but ensuring the missing parcel's arrival the next day. Though communication regarding the delay was lacking, I was comforted by her reassurance. Unfortunately, as days passed without the package's arrival, frustration arose. Despite numerous attempts to contact different departments, the unresponsiveness added to my concerns. However, amidst these difficulties, the strength of exemplary customer service shone through. While issues arose, the dedication and efforts of the staff to address them with care did not go unnoticed. Reflecting on the experience, I appreciate the transparency and efforts made, despite the initial setback. The professionalism and commitment exhibited by the team were commendable. Despite challenges faced, the integrity and commitment of the customer service team at futuregarden.co.uk prevailed, turning a potential problem into a testament of their dedication.


Futuregarden.co.uk is an online retailer specializing in hydroponic and indoor gardening supplies. With a wide range of products to choose from, they cater to both beginner and advanced gardeners. Their website offers a user-friendly interface, competitive pricing, and excellent customer service. In this review, we will assess various aspects of Future Garden, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Extensive range of hydroponic and indoor gardening supplies.
    2. Competitive pricing and value for money.
    3. Responsive and helpful customer service team.
    4. High-quality products with a good selection.
    5. User-friendly website with easy navigation.
    6. No-hassle returns and exchanges.
    7. Regular promotions and discounts.
  • Cons:
    1. Limited payment options.

User Experience

The Future Garden website offers a seamless user experience. The website is well-organized and easy to navigate, allowing users to quickly find the desired products. Intuitive search functionality and clear categorization make the browsing experience efficient. The product pages provide detailed descriptions, specifications, and customer reviews, helping users make informed purchasing decisions. With a visually appealing interface and responsive design, the website performs well across different devices, enhancing user experience.

Pricing and Value for Money

Future Garden offers competitive pricing for their range of hydroponic and indoor gardening supplies. Their products are priced reasonably, considering the quality and features they offer. Additionally, the website frequently runs promotions and discounts, allowing customers to save even more. Future Garden provides value for money by offering high-quality products at affordable prices.

Customer Service

Future Garden is known for its exceptional customer service. Their team is responsive, knowledgeable, and always ready to assist customers with inquiries or concerns. Whether it's pre-purchase guidance, product troubleshooting, or after-sales support, the customer service team ensures a positive and satisfactory experience for buyers. They can be reached through email or phone, and their response times are prompt.

Product Quality and Selection

Future Garden maintains a high standard of product quality. They source their supplies from reputable brands known for their reliability and performance. The product selection is extensive, covering a wide range of hydroponic and indoor gardening essentials, including grow lights, nutrients, grow tents, ventilation systems, and more. The variety ensures that customers can find everything they need for their indoor gardens in one place.

Website Usability

The Future Garden website is designed with user convenience in mind. The clean layout, intuitive navigation, and logical categorization make it easy for users to find their desired products. The search functionality is efficient and delivers accurate results. The website's responsive design ensures seamless browsing across various devices, including desktops, tablets, and smartphones. Overall, the website's usability enhances the shopping experience.

Returns and Exchanges

Future Garden has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is straightforward, and the customer service team assists customers throughout the process. Future Garden aims to ensure customer satisfaction by providing a seamless return and exchange experience.

Promotions and Discounts

Future Garden regularly offers promotions and discounts on their products. Customers can find special deals and limited-time offers on various items, enabling them to save money while purchasing high-quality gardening supplies. The website features a dedicated section highlighting ongoing promotions, ensuring customers stay updated on the latest deals.


Future Garden has earned a strong reputation in the hydroponic and indoor gardening community. Their commitment to offering quality products, excellent customer service, and competitive pricing has garnered positive reviews from customers. The brand is trusted and respected, making Future Garden a reliable choice for gardening enthusiasts.

Payment Options

While Future Garden could improve its payment options, currently they accept major credit and debit cards. However, the inclusion of alternative payment methods, such as PayPal or bank transfers, would enhance convenience for customers and provide more flexibility during checkout.

Loyalty Programs

Future Garden does not currently offer a loyalty program. The introduction of a loyalty program would be beneficial for frequent customers, providing them with incentives such as exclusive discounts, early access to promotions, or points accumulation for future purchases.

Customer Reviews

Customer reviews play a vital role in helping customers make informed decisions. Future Garden features customer reviews on their product pages, allowing potential buyers to gauge the experiences and opinions of others. The reviews are genuine and contribute to the overall transparency and trustworthiness of the brand.

Community Involvement

Future Garden actively engages with the gardening community through their online presence, including social media platforms. They share valuable tips, industry trends, and updates related to hydroponics and indoor gardening. By fostering a sense of community, Future Garden establishes itself as a knowledgeable and reliable resource for gardening enthusiasts.

Shipping and Costs

Future Garden offers reliable shipping services to customers in the United Kingdom. They strive to minimize shipping costs and provide a reasonable pricing structure. The shipping charges are calculated based on the weight and dimensions of the products, ensuring fair pricing for customers. Future Garden takes care to pack the items securely to avoid any damage during transit.

In conclusion, Future Garden is a reputable online retailer specializing in hydroponic and indoor gardening supplies. With a wide variety of high-quality products, competitive pricing, user-friendly website, and exceptional customer service, they are a trusted choice for both beginner and advanced gardeners. While they could expand their payment options and introduce a loyalty program, the overall experience provided by Future Garden is outstanding. Gardening enthusiasts can rely on Future Garden for all their indoor gardening needs.