User Review Scores: Pie Chart Analysis

9% users rated Terrible
43% users rated Poor
41% users rated Average
7% users rated Very Good
0% users rated Excellent
User Reviews
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Dee s 8 days ago

sound quality terrible

I was initially hesitant to try out after reading some negative reviews but Im so glad I gave it a chance. As a music enthusiast sound quality is nonnegotiable for me. To my delight exceeded my expectations with its crisp and clear audio. I decided to opt for the annual subscription only to encounter an unexpected issue. However the customer service team swiftly addressed my concern and reinstated my access without any hassle. Their dedication to resolving my problem left a lasting impression. For anyone considering I urge you not to be disheartened by a few isolated experiences. The platforms extensive music library and topnotch sound quality make it a worthy investment. Give it a try and Im confident you wont be disappointed

Rahul Khupse 38 days ago

Gaana is a fraud app

Gaana is a fraud app. I filed a complaint against this app last year. This year again they keep renewing my subscription without my consent. They do not respond to my emails. They do not have any customer service number. They disabled the canceling of the subscription. Why can not Apple ban these scamsters

Rajash 190 days ago

I was customer service 8617623551..

I was customer care number8617623551 happy with the site and their vast library selection of songsalbums especially the old Hindi songs. About 34 weeks ago Gaana is always returning a 404 error when searching for old Hindi albums. There is no response from the email support and there is no number to call. I found the support email through web searches.

Mr K Narayanan 274 days ago

Terrible app

The search facility on Gaana is rubbish. Searching for popular evergreen songs turns up unheard of singers. Try any Rafi or Kishore songs. No way to change email on account. My email account was compromised and Gaana informed me that original email cannot be changed MadThe app deletes all data periodically and asks to login again. So you lose all your favourites etc. Useless app Avoid.

Cameron 304 days ago


Tried to delete account through the settings on the app but they send you an email to click a link but the link isnt there. When you use the contact button on the app it tells you to email helpganaa but when you send an email an automated response comes back saying you have to use the app. This is a scam AVOID AVOID AVOID

Shivkumar Shirol 381 days ago

Wish I could give zero star

Wish I could give zero star. Like many before you cant cancel the subscription.. STAY AWAY.. The auto renewal button slides but on the next page it says sorry could not cancel.. FRAUD FRAUD FRAUD

P sharma 389 days ago

Account issues

I have been using it for a long time and took money and account not working. Emailed but no proper answer. So difficult to chase them. And if u try to write review page wont let you. I m definitely going to cancel subscription now.

SAMIM ALAM 425 days ago

Most worst app 8230.gana autopay policy

Most worst app ....gana autopay policy ka madhhom se apko account se rupee deduct kar lega khabi vhi ...apko account details akbar mil giya toh apko account khali ho jayega...mera account se rupee deduct kar liya autopay policy ka madhhom se

Alnoor Manji 447 days ago

I was happy with the site and their

I was happy with the site and their vast library selection of songsalbums especially the old Hindi songs. About 34 weeks ago Gaana is always returning a 404 error when searching for old Hindi albums. There is no response from the email support and there is no number to call. I found the support email through web searches. There is no Contact Us feature on their web site to pose technicalsubscription issues.

Pallavi 449 days ago

Worst App

A Disappointing Experience Navigating a Faulty App in the UKUpon first encountering this app I was optimistic about its potential to enrich my experiences. However I soon discovered that the reality did not align with my initial expectations. As a UK resident I was particularly dismayed to find that the apps functionality was severely compromised in my region. An issue compounded by this geographical constraint was the lack of accessible customer support. Faced with a malfunctioning subscription and no avenue for seeking assistance I felt profoundly let down by the service provider. This absence of responsive customer support resulted in a sense of frustration and helplessness leaving me dissatisfied with the entire experience. In seeking to avail myself of the apps features I encountered a deceptive subscription charge that ultimately failed to deliver on its promises. This financial burden alongside the disappointment of nonoperational services left me grappling with a profound sense of disillusionment and regret over my decision to engage with this app. In conclusion my interaction with this app as a UK resident was a disheartening and regrettable experience. The absence of customer support and the false charges for nonfunctional services have undoubtedly tarnished my perception of the app. I urge prospective users particularly those residing in the UK to exercise caution and consider alternative options to fulfill their needs.

Kuldeep 503 days ago

Fraud Company 8211 poor customer service

Purchased Gaana Plus 1year subscription. It worked for a few months but now for more than 2 months I cannot login to the account. I tried to reach to the Gaana team through emails but the problem is not resolved even after multiple reminders.

Anupam Sinha 543 days ago

U can join but can8217t leave

Joined Gaana plus.. could not find many popular original songs..have now changed to you tube music but Gaana not letting me cancel my this fairTo add... managed to cancel it via Google for anyone else in my situation.

Raz 670 days ago

I had the same problem as the previous

I had the same problem as the previous customer. They are hiding the subscription button and using PayPay to renew without giving any option to cancel the autorenewal. CHEAT

Shruti Yadav 811 days ago

Gaana baaja te raho

Gaana baaja te raho

Harvinder 977 days ago

Impossible to cancel service

I canceled autorenew for GaanaPlus but still got an email from Gaana that I have been auto renewed. Have wasted over an hour to see how to cancel subscription but couldnt find it. Google search did not help either. They have deliberately made it convoluted to frustrate people so that they give up and dont cancel subscription. Avoid this company like Covid

Pankaj Baheti 1207 days ago

Excellent interface

Excellent interface best music

Pravin Thorat 1223 days ago

Best app for music

Best app for music it has all songs in regional language. Very reasonable price...workss smoothlyBest app and I would recommend it..

Introduction is one of India's leading music streaming services, catering to a wide range of music lovers across the country. It was launched in 2010 and has since amassed a huge collection of music in multiple languages, including Hindi, Punjabi, Tamil, Telugu, Kannada, and more. With over 185 million monthly active users, has become an inseparable part of India's online music landscape.

Pros and Cons

  • Massive collection of music across different languages
  • Easy-to-use interface and intuitive features
  • Ad-free listening with Gaana+ subscription
  • Personalized playlists and recommendations
  • Limited free listening options
  • Occasional technical glitches
  • Not all titles available in high-quality audio

User Experience offers a seamless user experience, with a clean and simple design that's both functional and aesthetically pleasing. The site is easy to navigate, with intuitive menus, straightforward search functionality, and personalized playlists and recommendations.

Pricing and Value for Money offers both free and paid plans. The free version includes limited access to features and is ad-supported, while the paid Gaana+ subscription provides ad-free, unlimited listening, and offline playback for a monthly fee of INR 99. Overall, the subscription offers good value for money, considering the vast catalog of music and the additional features included.


Some of the popular alternatives to include JioSaavn, Spotify, and Amazon Music. Each of these services has its unique features and pricing, catering to different types of music listeners.

Customer Service offers comprehensive customer support through email and online chat. The support team is responsive and helpful, with a quick turnaround time for queries and issues.

Product Quality and Selection has an extensive library of music that spans multiple genres, languages, and regions. While the quality of some titles may not be as high as others, the overall selection provides a comprehensive music experience for users.

Website Usability has an easy-to-use website, with a modern design that emphasizes functionality and ease of use. The site is optimized for both desktop and mobile devices, and the intuitive menus and search options make finding music a breeze.

Returns and Exchanges does not offer returns or exchanges, as it is a digital music streaming platform.

Promotions and Discounts offers occasional promotions and discounts to its users, providing an excellent opportunity to save money while enjoying their favorite music.

Reputation has established itself as one of India's premier music streaming services, providing users with a comprehensive range of music from different regions and languages. Its reputation is bolstered by its vast user base and customer-centric approach.

Payment Options offers multiple payment options, including credit and debit cards, net banking, mobile wallets, and UPI payments.

Loyalty Programs offers a loyalty program called Gaana Rewards, where users can earn points by listening to music, sharing songs on social media, and completing other activities. These points can be redeemed for various benefits, including free Gaana+ subscriptions.

Customer Reviews has received positive reviews from its users, with many praising the site's comprehensive music collection and user-friendly interface.

Community Involvement actively engages with its user base through social media, contests, and other online activities. The site also partners with artists and labels to promote new releases and provide exclusive content to its users.

Shipping and Costs

As a digital music streaming platform, does not require shipping and does not charge any shipping fees. The site only charges for its subscription plans, with no hidden fees or additional costs.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...