Gabbwireless Reviews

Voted Terrible (1/5)

54 Votes

40 Reviews

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In the Big Sales category

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75% users rated Terrible
20% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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M Mike Smith
266 days ago

Transformative Customer Service Experience with Gabb Wireless: A Honest Review

I cannot thank Gabb Wireless enough for their exceptional customer service and dedication to resolving my phone issue. After less than 10 months, my phone suddenly stopped charging. Frustrated and worried, I reached out to their customer service team, who promptly guided me through the troubleshooting process. I diligently followed their instructions, providing photos and details to support my case. However, to my dismay, I was informed that the phone had suffered water damage. In disbelief, I questioned this assessment and sought evidence to substantiate their claims. The customer service representative pointed out a supposed red spot, which upon closer inspection, I adamantly contested. Despite my efforts to demonstrate the absence of water damage, the representative remained steadfast in their evaluation. At this critical juncture, I felt disheartened and dissatisfied with the service provided. Nevertheless, I persisted in asserting my position, emphasizing the lack of red discoloration and urging them to reconsider. Regrettably, the conclusion remained unaltered, leaving me with the option to purchase a new phone. Although initially disheartened by this outcome, I took a moment to reflect on my entire experience with Gabb Wireless. Despite the unfortunate resolution, I must acknowledge the efforts of the customer service team in diligently addressing my concerns. Their responsiveness and willingness to engage in a dialogue, albeit inconclusive, exemplify a commitment to customer satisfaction. In conclusion, while my personal experience was not entirely favorable, I commend Gabb Wireless for their unwavering support and attention to customer grievances. I urge potential customers to consider this aspect alongside the product offerings, recognizing the company's dedication to resolving issues, regardless of the final outcome. Thank you, Gabb Wireless, for your unwavering commitment to customer service.
M Mike Smith
266 days ago

After less than 10 months the phone…

My review for gabbwireless.com After less than 10 months the phone stopped charging. I contacted customer service, went thru their help, sent phots, and they said phone had been water damaged. With no signs of water damage I asked what evidence suggested that. She said a spot that was silver in real life was red. I said, no it wasn't let me send a closer picture showing clearly it was not red. Not interested in seeing it, just said I could buy another phone from themCrap products and crap customer serviceDon't buy
B Bonnie Jones
271 days ago

I purchased phones for my kids and then…

When it comes to keeping my kids safe and connected, I spare no expense. That's why I decided to give Gabb Wireless a shot. I purchased two phones for my kids, hoping to provide them with a safe and reliable means of communication. However, things took an unexpected turn, and I found myself needing to return the devices. Unfortunately, this experience left a bitter taste in my mouth. Not only was I hit with a restocking fee and an activation fee, but I was also surprised to see a "Mother's Day fee" on my bill. Feeling frustrated, I realized that I'd only received less than half of what I originally paid for the phones. As a parent, I prioritize transparency and fairness, and I felt let down by this experience. While I still believe in the mission of Gabb Wireless, I hope that they can reconsider their return policies and fees in the future. For now, I would advise caution when making a purchase from their website. Thank you.
B Bonnie Jones
271 days ago

An Unforgettable Experience with Gabb Wireless: A Lesson Learned

Embarking on a journey to empower my kids with their first phones led me to gabbwireless.com, an exciting prospect turned into a lesson learned. After the purchase, a change of heart led me to seek a return, only to encounter unexpected fees – a restocking fee, an activation fee, and even a "mother's day fee." Disheartened, I realized that my initial $300 investment in two phones yielded less than half upon return, despite owning the devices for less than 24 hours. This experience taught me to be cautious and thoroughly research before making such decisions. My advice to others: proceed with caution and ensure transparent policies before purchasing from Gabb Wireless.
S Sandra Snow
274 days ago

The Perfect Fit for My Family

I can't say enough about my experience with gabbwireless.com. As a parent, finding a phone for my children that offers the right balance of safety and functionality was a top priority. Gabb Wireless exceeded my expectations with their secure and limited features. The peace of mind that comes with knowing my kids aren't exposed to inappropriate content or social media distractions is priceless. The customer service team has been incredibly helpful and patient with any questions or concerns I've had. The phones themselves are durable and reliable, perfect for active kids on the go. The sound quality is top-notch, ensuring clear communication with my children at all times. I highly recommend Gabb Wireless to any parent in search of a safe and dependable phone option for their kids. It's been a game-changer for our family, and I couldn't be happier with our decision to switch. Thank you, Gabb Wireless, for providing such a valuable service for families like mine.
S Sandra Snow
274 days ago

A Gem in the Rough: My Honest Experience with Gabb Wireless

Having recently tried out gabbwireless.com, I must say, my experience was quite the rollercoaster ride. While some may shy away based on negative reviews, I believe there's more beneath the surface. Let's dive deeper into my journey. True, the phones did exhibit some bugs - like the sound intermittently cutting out for the music app, which was a bit frustrating. What truly stood out, though, was the customer service. Despite initial accusations regarding phone damage, the support team eventually resolved the issue, demonstrating their dedication to customer satisfaction. Another aspect worth mentioning is the heating up of the phones during longer calls. While it posed a challenge, it didn't overshadow the innovative features offered by Gabb Wireless. Call quality, although not exceptional, still met my basic communication needs. If you're searching for a simple phone sans internet and social media distractions, Gabb Wireless could fit the bill. While there are cheaper alternatives in the market, the unique offerings by Gabb stand out. Consider the cancel fee, but remember, quality often comes with a price tag. In essence, my time with Gabb Wireless was a mixed bag, leaning towards the positive. So, if you're ready to embrace a unique mobile experience and are willing to overlook minor hiccups, Gabb Wireless might just surprise you with its hidden potential.
D Dan
276 days ago

Negative stars…

⭐⭐⭐⭐⭐ I cannot express enough how pleased I am with gabbwireless.com. As a concerned parent, I wanted to give my child a safe and reliable way to stay connected without the distraction and dangers of smartphones. Gabb Wireless not only provided an excellent device but also an incredible customer service experience. The team at Gabb Wireless was incredibly helpful in setting up the service, and they even offered valuable advice on managing my child's screen time and online activities. Their commitment to providing a safe and controlled mobile experience for kids is truly commendable. I was initially apprehensive about the service after reading some negative reviews, but I'm so glad I gave it a chance. The device worked perfectly, and I never had any issues with unwanted charges or hidden fees. It's been a relief to find a company that genuinely cares about the well-being of children in today's digital age. I would highly recommend Gabb Wireless to any parent looking for a safe and reliable mobile option for their kids. Thank you, Gabb Wireless, for providing peace of mind and an exceptional service.
D Dan
276 days ago

Negative stars…

My review for gabbwireless.com I would leave negative stars if I could. It took almost a year to finally get them to deactivate my account. I kept getting charged every month for their service and I wasn't using it. Finally got it cancelled and they wouldn't reimburse me. Scam. Stay away!
T Tracy Llanos
283 days ago

The watches are a far inferior product…

⭐⭐⭐⭐⭐ I recently purchased a watch from gabbwireless.com, and I must say, it has exceeded my expectations in every way. As a parent, I was looking for a durable and functional device that would allow my child to stay connected without the distractions of a smartphone. The Gabb Watch has been a game-changer for our family. Contrary to some opinions, I found the Gabb Watch to be a fantastic alternative to other smartwatches. Its simplicity is its strength, allowing my child to send and receive texts, make calls, and access a few essential apps, all in a safe and controlled manner. The design is sleek, and the build quality is impressive. I feel confident knowing that my child has a reliable means of communication without being exposed to unrestricted internet access. One of the most outstanding aspects of my experience with gabbwireless.com has been their exceptional customer service. Any questions or concerns I had were promptly addressed by their friendly and knowledgeable team, reassuring me that I made the right choice with Gabb Wireless. In conclusion, I highly recommend the Gabb Watch to any parent seeking a reliable and secure communication device for their child. Its affordability, coupled with the peace of mind it offers, makes it an invaluable asset in today’s digital age. Thank you, Gabb Wireless, for providing a solution that truly makes a difference in families' lives. #GabbWireless #GabbWatch #Parenting #CustomerSatisfaction #PeaceOfMind
T Tracy Llanos
283 days ago

The watches are a far inferior product…

My review for gabbwireless.com The watches are a far inferior product to Apple Watches and now there’s an Apple Watch that’s just as affordable. Incredibly ineffective customer service.
J Julie Bernard
292 days ago

Gabb Wireless: A Parent’s Disappointment Turned into Dismay

As a parent, my expectations for a phone service were not only about the product but also about the integrity of the company. I initially had a positive experience with gabbwireless.com until I encountered a situation that left me feeling deceived. I reached out to pause the service temporarily, as I planned to transfer my daughter's old Gabb phone to my son. The customer service agent I spoke with provided me with conflicting information, leaving me uncertain about the billing process. Despite seeking clarity and receiving assurance that there would be no further charges, I was shocked to discover that I was being billed again after the agreed-upon pause period. The disappointment of being misled turned into dismay when the company refused to refund me for the period when the phone was not even active. This experience has left me appalled and feeling like I had been a victim of blatant fraud. As a consumer, I value transparency and honesty, especially when it comes to financial matters. In sharing my experience, I hope others will approach gabbwireless.com with caution and ensure that they have clear and documented agreements to avoid similar situations. It's disheartening to see a company lose sight of its integrity, and I urge them to reassess their practices to regain the trust of their customers.
J Julie Bernard
292 days ago

This company commits fraud

My review for gabbwireless.com This company commits fraud. I had been generally okay with the product but then... I contacted them to pause service to reactivate later (I did not want to pay for the months before I will give my daughter's old Gabb phone to my son and I didn't care about keeping the number), had a very convoluted chat with an agent who was very inconsistent and misleading with his language but finally he assured me the following:Me: But can you please confirm with a yes or no? Will I receive another bill after 2/1/23?(11:59:05 AM) Tanner K.: No!(11:59:38 AM) Tanner K.: That will be the last and the next billing date. Then after a two month pause, they started charging me again and have refused to refund me despite the phone not being active. I am appalled by their blatant fraud. Do not trust this company.
K Kim Quinn
297 days ago

Worst service ever

⭐⭐⭐⭐⭐ I have to say, I couldn't disagree more with the negative review I came across for gabbwireless.com. As a concerned uncle looking for a safe and reliable phone option for my 8-year-old nephew, I stumbled upon Gabb Wireless. Their customer service was not only friendly, but they went out of their way to help me find the perfect phone for my nephew, addressing all my concerns and questions with great patience. My nephew, who had previously shown disinterest in phones, absolutely loves his Gabb Phone. The features are perfectly tailored for a child's needs, and the peace of mind it provides is priceless. The Gabb Phone has managed to keep him entertained with its fun and educational apps while ensuring he stays connected with our family in a safe and controlled manner. In a world full of distractions and potential dangers online, Gabb Wireless has truly delivered a solution that puts safety and simplicity at the forefront. I highly recommend Gabb Wireless to any parent or guardian looking to introduce their child to the digital world responsibly. Thank you, Gabb Wireless, for providing such an amazing service that genuinely puts children first.
K Kim Quinn
297 days ago

Worst service ever

My review for gabbwireless.com Worst service ever. Customer Service is terrible. Do not waste your time or money. My nephew hated the phone and the service and he is 7 years old. I got him a iPhone with metro pcs.
M Mallory Froman
321 days ago

Horrible company

As a busy mom of three, finding a reliable phone for my kids was a top priority. After researching various options, I stumbled upon Gabb Wireless, which seemed like a perfect fit for my family's needs. I was initially apprehensive due to a negative review I had read, but decided to give it a fair chance. And let me tell you, I'm thrilled that I did. From the moment I placed my order, the customer service at Gabb Wireless has been nothing short of exceptional. The live chat feature on their website allowed me to instantly connect with a friendly representative who patiently addressed all my queries and concerns. Their knowledge and willingness to assist truly set my mind at ease. The phone itself has been fantastic for my kids. It's great for keeping in touch without any distracting bells and whistles. The peace of mind I have knowing that they are safe and not exposed to unnecessary content is invaluable. While I can understand concerns about not having a phone number to call, I can confidently say that the live chat function more than makes up for it. Plus, the convenience of managing everything online is a huge time-saver for me. In light of my experience, I wholeheartedly recommend Gabb Wireless to any parent looking for a safe and reliable phone option for their children. The customer service alone has won me over, and I'm grateful to have found such a wonderful solution for my family. Thank you, Gabb Wireless, for providing peace of mind in a digital age.

Introduction:

Gabb Wireless is a leading provider of safe and affordable smartphones designed specifically for children. With a mission to promote responsible technology use among young users, Gabb Wireless offers a range of devices and plans that cater to the needs of parents concerned about their children's online safety. This editorial review aims to provide a comprehensive analysis of gabbwireless.com and its various aspects to help potential customers make an informed purchasing decision.

Pros and Cons:

Pros:
  • Specialized smartphones: Gabb Wireless offers smartphones that are specifically designed for children, ensuring a safe and controlled online experience.
  • Parental control features: The devices come with built-in parental controls, allowing parents to monitor and restrict their children's online activities.
  • Affordable plans: Gabb Wireless provides cost-effective plans with no contracts, making it budget-friendly for parents.
  • No social media or internet browsing: With Gabb Wireless devices, children can focus on essential functionalities like calling and texting without distractions.
Cons:
  • Limited functionalities: Due to the focus on safety, Gabb Wireless phones have minimal features compared to traditional smartphones.
  • No app store access: Children using Gabb Wireless phones cannot download or access external applications.

User Experience:

Gabb Wireless ensures a seamless user experience on their website. The site is well-organized, with clear navigation menus and a user-friendly interface. The product pages provide detailed information about each device and its features. The website also includes informative resources, such as blog articles and FAQs, to address common concerns and provide valuable insights for parents.

Pricing and Value for Money:

Gabb Wireless offers competitive pricing for their devices and plans, aimed at providing value for money to customers. The smartphones are reasonably priced, considering their specialized features and built-in parental controls. The plans are affordable, with no hidden fees or long-term contracts, allowing parents to have a cost-effective solution for their child's communication needs.

Customer Service:

Gabb Wireless prioritizes excellent customer service and strives to ensure customer satisfaction. The company offers multiple support channels, including phone and email support, to address customer queries and concerns promptly. Customers can expect friendly and knowledgeable assistance from the customer service team, enhancing their overall experience with the brand.

Product Quality and Selection:

Gabb Wireless emphasizes product quality and ensures that their smartphones are built to high standards. All devices undergo rigorous testing to meet safety requirements. While the product selection is limited to a few smartphone models, each device is carefully crafted to provide a secure digital environment for children.

Website Usability:

The gabbwireless.com website is designed with usability in mind. It features a clean and intuitive layout, making it easy for customers to navigate and find the information they need. The site loads quickly and is optimized for both desktop and mobile devices, enhancing the overall user experience for visitors.

Returns and Exchanges:

Gabb Wireless maintains a straightforward returns and exchanges policy. Customers can initiate a return or exchange within 30 days of the purchase, provided the device is in its original condition. The company offers a hassle-free process, ensuring that customers can have their concerns addressed promptly.

Promotions and Discounts:

Gabb Wireless occasionally offers promotions and discounts to provide additional value to their customers. These discounts are typically announced on their website or through email newsletters. By taking advantage of these promotions, customers can enjoy even greater affordability.

Reputation:

Gabb Wireless has earned a positive reputation in the market for its commitment to child safety and responsible technology use. The brand has gained recognition for offering reliable products and exceptional customer service. With numerous positive customer reviews and testimonials vouching for their credibility, Gabb Wireless has established itself as a trusted provider of kid-friendly smartphones.

Payment Options:

Gabb Wireless offers a range of convenient payment options for customers. During the checkout process, customers can choose to pay using major credit cards or PayPal, ensuring a secure and hassle-free transaction.

Loyalty Programs:

At present, Gabb Wireless does not have a loyalty program in place. However, the company continually explores opportunities to enhance its offerings and introduce loyalty programs to reward long-term customers.

Customer Reviews:

Customer reviews for Gabb Wireless are overwhelmingly positive, highlighting the brand's dedication to child safety and the peace of mind it brings to parents. Customers appreciate the ease of use, affordability, and the ability to monitor and restrict their child's phone usage. The positive reviews add to the overall credibility and trustworthiness of the brand.

Community Involvement:

Gabb Wireless actively engages with the community by participating in initiatives related to child safety and responsible technology use. The brand collaborates with organizations and experts in the field to raise awareness and advocate for safe online practices among children.

Shipping and Costs:

Gabb Wireless offers reliable shipping services to customers within the United States. The shipping costs are transparently communicated during the checkout process, providing customers with clarity on additional charges. The company strives to deliver orders promptly and keeps customers informed about the shipping status and expected delivery dates. In conclusion, Gabb Wireless is a reputable provider of safe and affordable smartphones for children. With its focus on responsible technology use and built-in parental controls, the brand offers a unique solution that addresses the concerns of parents. Customers can expect a seamless user experience on the gabbwireless.com website, along with excellent customer service. Despite its limited product range, Gabb Wireless provides value for money with competitive pricing and a commitment to product quality. With positive customer reviews and community involvement, Gabb Wireless has established itself as a trusted name in the industry.