Gaiam User Reviews

Introduction

Gaiam.com is an online retailer specializing in yoga and fitness equipment, apparel, and home goods. The company was founded in Boulder, Colorado, in 1988, with the goal of promoting wellness and healthy living. Today, Gaiam.com offers a wide range of products, including yoga mats, blocks, and straps, fitness apparel, meditation cushions, and natural home goods like candles, diffusers, and essential oils.

Pros and Cons

Pros:

• Gaiam.com offers high-quality and eco-friendly products that are good for both your body and the environment.
• The company has a vast selection of items, ranging from yoga mats to home décor, which ensures that shoppers can find what they're looking for.
• The website is user-friendly, and it's easy to navigate and find the products you're interested in.
• Gaiam.com offers a rewards program that allows customers to earn points for their purchases and redeem them for discounts and exclusive deals.

Cons:

• Product pricing may be higher than other online retailers, which could be a drawback for some shoppers on a budget.
• Shipping costs & timelines might be lengthy or pricier than expected for some customers.

User Experience

Gaiam.com offers a simple and easy-to-navigate website. The different categories listed on the homepage make it easy to find the products you're interested in. The "Shop by Category" menu expands and provides a quick view of the different products the website has to offer. The website's search function works flawlessly, allowing you to find what you want in seconds.

Pricing and Value for Money

Gaiam.com's products tend to be a bit more expensive than those of other online retailers. However, the extra cost matches the quality of eco-friendly materials and high-quality standards that the company maintains. They also offer various discounts and promotions regularly, making their products more affordable and accessible to customers.

Alternatives

Some alternatives to Gaiam.com include Manduka, Lululemon, and Alo Yoga. These companies specialize in yoga and fitness-related products and offer similar services and products at relatively similar prices.

Customer Service

Gaiam.com offers excellent customer service and has an informative FAQ section that can answer the most frequently asked questions about the products and the ordering process. The company also offers a chatbox on the website, which is an excellent way to reach out to the customer service representatives quickly.

Product Quality and Selection

Gaiam.com's products are of high quality and eco-friendly. They have a wide range of products that customers can choose from, including yoga mats, blocks, straps, Fitness DVDs, apparel, meditation cushions, and home décor items. All their products meet excellent standards and ensure their customers' complete satisfaction.

Website Usability

Gaiam.com's website is incredibly user-friendly, and the navigation options offered on the website are simple yet comprehensive. The website is responsive, loads quickly, and is easy to navigate, even on mobile devices.

Returns and Exchanges

Gaiam.com offers free returns for products that are unused and undamaged within 30 days of the purchase, after which customer pays for returns & requires the original invoice to ensure the refund process. They also accept exchanges for products that have not been used and are in good condition.

Promotions and Discounts

Gaiam.com has periodic promotions and discounts, offers rewards for loyal customers, and gives new customers a generous 20% discount on their first order. To maximize on discounts and deals, customers can subscribe to their newsletter and their social media channels such as Instagram, Facebook & Twitter.

Reputation

Gaiam.com is a reputable company that has been in business for over three decades, providing environmentally friendly products that are good for the environment and customers' health. Over the years, the company has built a loyal customer base, thanks to their commitment to high standards and quality products.

Payment Options

Gaiam.com accepts various payment methods, including Visa, Mastercard, American Express, Discover and PayPal.

Loyalty Programs

Gaiam.com offers a rewards program that allows customers to earn points for their purchases, which can be redeemed for discounts and exclusive offers.

Customer Reviews

Gaiam.com has a review section for each product, and customers can view reviews of the products they're interested in ordering. The reviews left by other customers are helpful in determining the quality of the product and the overall shopping experience on the platform.

Community Involvement

Gaiam.com is committed to promoting healthy living, and they regularly partner with various not-for-profit entities and organizations that support similar causes.

Shipping and Costs

Gaiam.com offers free standard shipping in the U.S. on orders over $50, and the shipping rates for orders below that are based on shipping location and order value. They ship internationally as well, with shipping cost variation depending on the location. Urgent shipping options such as overnight delivery and 2-day shipping are also available for an extra charge, depending on the shipping address.

Conclusion

Overall, Gaiam.com is a reputable and considerable fitness and lifestyle company, with high-quality eco-friendly products, good customer service, and regular promotions that are reasonably priced. The website is easy to use and offers a wide range of products, making it an excellent option for shoppers looking for healthy lifestyle products.