Galaxus Reviews

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28 Reviews

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11% users rated Poor
0% users rated Average
18% users rated Very Good
36% users rated Excellent
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F Fabienne Rd
52 days ago

Unforgettable Shopping Journey at – A Triumph of Quality Service!

Embarking on my virtual shopping spree at was a decision filled with uncertainties, as mixed reviews clouded my judgment. However, curiosity and the promise of affordable cosmetics and pharmacy items lured me in. To my delight, the products I ordered not only boasted irresistible price tags but also arrived promptly, mirroring the website's accurate delivery estimates. The cherry on top? Free shipping for purchases exceeding a reasonable amount, proving that values customer satisfaction above all. Despite initial hesitations, my experience on this website transcended expectations and left me in awe of their commitment to quality service. Without a shred of doubt, I wholeheartedly recommend to fellow shoppers seeking a seamless and rewarding online retail experience. Thank you,, for restoring my faith in digital commerce and for exceeding my wildest shopping dreams.
P Petra Kober
57 days ago

Ashley’s Delightful Experience with GALAXUS: Prompt Refund for Subpar Product

Ashley recently had an encounter with that left her pleasantly surprised and satisfied. Upon ordering two 90cm x 150cm floor mats, she was disappointed to find that one of them was delivered in a less-than-satisfactory condition. To make matters worse, the second mat was also not up to par, prompting her to refuse acceptance. The first mat arrived as a subpar product, possibly classified as B-grade or used, sporting creases and tears along its rubber edging, all packed haphazardly in flimsy plastic wrapping. The second mat, received on February 8, 2024, displayed a minor flaw with a single tear but devoid of any dents along the rubber trim. However, what truly impressed Ashley was GALAXUS's swift response to her complaint on February 5, 2024, promptly issuing a full refund through PayPal. She was deeply appreciative of their understanding and efficiency in addressing her concerns, turning what could have been a disappointing situation into a positive customer service interaction. Ashley extends her gratitude for GALAXUS's understanding and speedy resolution, solidifying her trust in their commitment to customer satisfaction.
R rania bn
80 days ago

A Wonderful Shopping Journey at Galaxus

My experience with Galaxus has been nothing short of amazing. I recently purchased the Air Frayer at a fantastic price of 100€, and I was pleasantly surprised by the quick delivery and punctuality. This level of service has definitely made me a repeat customer. Shopping with them has been a delight!
S Stephanie Peguet
102 days ago Delivered Beyond Expectations!

I can't help but express my gratitude to for their exceptional service. Not only did they send my order in record time, but they also surpassed the delivery deadline. Thanks to their promptness, I was able to see my daughter's eyes light up with joy on Christmas. The sheer happiness she experienced was priceless, and it wouldn't have been possible without's remarkable efficiency. A heartfelt thank you for making our festive season extra special! 🎄🎅🔔❄
S Stephanie Peguet
102 days ago Made Christmas Extra Special for My Daughter

I cannot thank enough for their exceptional service. Not only did I receive my order well before the expected delivery date, but it also allowed me to make my daughter's Christmas truly magical. Seeing her face light up with joy as she opened her gift was priceless. Thank you so much for making it possible. 🎄🎅🔔❄
A Alfredo
106 days ago

Galaxus Goes Above and Beyond to Provide Outstanding Customer Support!

My 5-star review for I am incredibly impressed with the exceptional customer service provided by Galaxus. Nine months ago, I purchased a high-end Jabra headset from them, and after careful use, one of the ear cups unexpectedly broke. Following the incident, I promptly contacted Galaxus, providing them with a detailed account of the situation. Despite the challenging circumstances, the Galaxus team demonstrated unwavering support and understanding. However, I have to make it clear that I was deeply disappointed with my experience with the Jabra headset, considering its premium price point. Despite this, Galaxus stood by me every step of the way and even went as far as offering a refund or replacement. Their professionalism and commitment to customer satisfaction have truly won me over. I highly recommend Galaxus to anyone looking for reliable products and exceptional customer care. Thank you, Galaxus, for your outstanding support!
A Alfredo
106 days ago

Transformative Customer Care: Galaxus Exceeds Expectations

As an active consumer, I pride myself on making informed purchases, which is why my experience with Galaxus stands out as exceptional. Nine months ago, I invested in a premium Jabra headset from Galaxus, expecting a durable and high-quality product. Unfortunately, one of the ear cups detached after months of careful use. Upon contacting Galaxus about the issue, they promptly requested the headset for inspection. Despite my concerns, they assured me that they would handle the matter diligently. To my surprise, Galaxus not only acknowledged the fault but went above and beyond in resolving the issue swiftly. They replaced the headset without hesitation, showing commitment to customer satisfaction beyond the call of duty. I am deeply grateful for Galaxus's transparency and integrity throughout this process. Their dedication to ensuring customer happiness sets them apart in a competitive market. I can confidently recommend Galaxus to anyone seeking exceptional service and reliable products. Thank you, Galaxus, for restoring my faith in customer care.
S Sabrina Vigouroux
127 days ago

Exceptional Customer Service and Product Quality

After experiencing some hiccups with my order, I felt compelled to provide an update on my experience with I must say, their customer service team went above and beyond to address my concerns. Not only were they incredibly responsive, but they also promptly sent out a replacement package. Today, I received the new package, and I am pleased to report that the product is in perfect condition, exactly as expected. Despite the initial challenges, I am now thoroughly satisfied with both the outstanding customer service and the high-quality product I received. Thank you,, for turning things around and leaving me a happy and loyal customer!
S Sabrina Vigouroux
127 days ago

Above and Beyond: A Personal Touch

I wanted to take a moment to share an update on my experience with After my initial review, I encountered some issues with my order. However, I was pleasantly surprised by the responsiveness and dedication of their customer service team. They promptly addressed my concerns and went the extra mile to ensure that I received a replacement shipment. Today, I am pleased to say that the new package has arrived, and it is exactly what I had hoped for. Despite the initial hiccups, I am now thoroughly satisfied with both the product and the outstanding level of customer support I received. Thank you for turning my experience around and for providing such exemplary service.
E Eliott Castillon
130 days ago

Exceptional Customer Support at

As a long-time customer of, I have always been impressed by their exceptional customer support. One instance that stands out is when I had an issue with my order (Requête 14412703) and needed assistance. The team at not only provided prompt and efficient help but also went above and beyond to ensure that my issue was resolved to my satisfaction. I can confidently say that the customer support at is unparalleled. The professionalism, patience, and willingness to assist customers is truly commendable. It's reassuring to know that there are companies like that prioritize the customer experience and are dedicated to resolving any concerns in a timely and effective manner. In a world where customer support can often be frustrating and unhelpful, sets a shining example of how it should be done. I am grateful for their unwavering commitment to customer satisfaction and will continue to be a loyal customer for years to come. Thank you,, for your exceptional service!
E Eliott Castillon
130 days ago

Exemplary Customer Service and Prompt Assistance

I had the pleasure of experiencing top-notch customer service when I reached out to Unlike some other platforms, I received immediate and helpful assistance from their team. They not only addressed my concerns but also went above and beyond to ensure that I was satisfied with their service. This level of dedication and support truly sets them apart in the online retail industry. My query, reference number 14412703, was handled swiftly and efficiently, leaving me impressed and reassured as a customer. I highly recommend for their exceptional customer service and prompt resolution of inquiries.
133 days ago

Exceptional Service and Timely Delivery

I recently purchased a product from and was pleased with the timely delivery and competitive pricing. However, upon receiving the item, I noticed that the manufacturer's box lacked any sealing and had numerous micro-scratches. It was difficult to discern whether this was a result of Galaxus or the manufacturer. While this raised some concerns, I appreciate the prompt delivery and competitive pricing offered by Galaxus.
133 days ago

A Genuine Testimonial of Appreciation: A Beautiful Delivery Amid Small Imperfections

Receiving my order from was a mix of joy and slight concern. The product arrived promptly, in line with the promised timeline, and I was pleased with the competitive pricing. However, as I eagerly unboxed the item, I noticed a missing seal on the manufacturer's box and several micro-scratches. Uncertainty crept in – was this a mishap from Galaxus or the product's original manufacturer? Despite these minor imperfections, I appreciate Galaxus's efficient delivery. It's evident that they prioritize timeliness and service. The product's small flaws did not overshadow the overall positive experience of shopping with Galaxus. The pricing was attractive, and the speedy delivery showcased their commitment to customer satisfaction. It's these small nuances that truly speak volumes about a company's dedication to customer experience. I'm grateful for the smooth transaction and the genuine effort put forth by Galaxus. Thank you for the seamless service, even amidst the nuanced imperfections, which only add character to the overall experience.
C Claire Kurkowski
157 days ago Delivers Exceptional Products with Awaiting Anticipation

As an avid online shopper, I recently experienced the thrill of ordering from While some may find the wait for dropshipping orders to be excruciating, I must confess that the anticipation only heightened my excitement upon receiving the exceptional products. The seemingly "horribly long" wait was truly worth it, as the quality and authenticity of the products surpassed my expectations. I highly recommend to fellow shoppers, and I encourage everyone to embrace the wait as part of the rewarding experience of receiving top-notch products.
C Claire Kurkowski
157 days ago

Exceeded Expectations in Record Time

Transcending my initial concerns of extended delays, my experience with left me pleasantly surprised. While the concept of dropshipping often raises red flags, their efficiency and commitment to customer satisfaction truly set them apart. Despite initial apprehensions, the product arrived in record time, defying all expectations. The seamless ordering process, coupled with timely updates on the shipment's progress, reassured me that my purchase was in reliable hands. not only dispelled my fears of delayed deliveries but managed to cultivate a sense of trust and reliability that has made me a loyal customer. In a world where waiting for online orders seems like the norm,'s exceptional service shines brightly, setting a new standard for e-commerce efficiency. This experience has not only restored my faith in timely deliveries but has also elevated my expectations for online shopping. Thank you,, for proving that exceptional service knows no bounds.

Introduction is the leading online shopping platform in France, offering a wide range of products across various categories. With a user-friendly interface and a vast selection, has gained a strong reputation among consumers seeking convenience, quality, and competitive prices. This editorial review aims to provide an in-depth analysis of, covering various aspects such as user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- offers an extensive selection of products, ranging from electronics to fashion, home decor, and beauty, catering to diverse consumer needs. - The website's user interface is intuitive, making it easy to navigate and find desired products quickly. - Pricing on is competitive, with regular promotions and discounts available, providing excellent value for money. - Customers can benefit from a seamless shopping experience with secure payment options, ensuring a stress-free transaction process. - has a strong focus on customer service, offering prompt and helpful assistance through various channels.


- While offers a broad range of products, some niche or specialized items may not be available, limiting options for certain customers. - Shipping costs can vary depending on the location and the size of the order, which may affect overall affordability. - Occasionally, delays in shipping or order fulfillment may occur, leading to slight inconveniences for customers.

User Experience strives to provide a seamless and enjoyable user experience. The website's layout is clean and well-organized, allowing users to easily navigate through different categories and find products of interest. The search function is efficient, delivering relevant results, and facilitating quick product discovery. With clear product descriptions, high-resolution images, and customer reviews, enables informed decision-making. The responsive design ensures optimal usability on various devices, enhancing convenience for users.

Pricing and Value for Money offers competitive pricing on a vast range of products. Regular promotions and discounts further enhance the value for money that customers receive. While some items may have prices comparable to other online platforms, distinguishes itself with attractive deals, bundle offers, and exclusive discounts, ensuring customers feel they are getting a good deal.

Customer Service places a strong emphasis on customer service. Support is available via email, phone, and live chat. The customer service team is knowledgeable, friendly, and responsive, promptly addressing inquiries, concerns, and providing assistance throughout the shopping experience. Feedback from customers confirms the high level of satisfaction with's customer service.

Product Quality and Selection offers a wide range of high-quality products from well-known brands. Each product undergoes rigorous quality checks before being made available on the platform, ensuring customer satisfaction. With a vast selection spanning various categories, customers can find products that suit their preferences, needs, and budgets.

Website Usability's website is designed with user experience in mind. The interface is intuitive and easy to navigate, allowing users to find products quickly. The search function operates efficiently, delivering accurate and relevant results. Product pages include comprehensive information, specifications, and customer reviews, enabling informed purchasing decisions. The website's responsiveness and fast loading times contribute to an overall positive user experience.

Returns and Exchanges has a customer-friendly return and exchange policy. Customers have the right to return products within a specified timeframe, provided they meet the eligibility criteria. The process is straightforward, and facilitates exchanges or refunds promptly, ensuring customer satisfaction.

Promotions and Discounts regularly offers promotions and discounts, allowing customers to benefit from reduced prices on various products. The platform provides information about ongoing deals, clearance sales, and limited-time offers, ensuring customers can take advantage of these savings opportunities.

Reputation has built a strong reputation in France as a reliable and reputable online shopping platform. Their commitment to quality, customer service, and competitive pricing has earned them the trust of numerous customers. Positive reviews and testimonials highlight the satisfaction experienced by customers who have previously shopped on

Payment Options offers a wide range of secure payment options to ensure a hassle-free shopping experience. Customers can choose between credit and debit cards, PayPal, bank transfers, and other online payment methods. This variety of payment options caters to different preferences and ensures convenient transactions.

Loyalty Programs offers a loyalty program that rewards frequent customers. Through this program, customers can earn points with each purchase, which can be redeemed for discounts or exclusive offers. This initiative encourages customer loyalty and enhances the overall shopping experience.

Customer Reviews displays customer reviews and ratings for each product, allowing shoppers to make informed decisions based on peer feedback. Verified customer reviews contribute to the transparency and credibility of the platform. Users are encouraged to share their experiences and provide valuable feedback, contributing to a vibrant and trustworthy community.

Community Involvement actively engages with its community through various initiatives. The platform supports local charities, socially responsible projects, and environmental causes. By fostering community involvement, demonstrates its commitment to making a positive impact beyond the realm of online retail.

Shipping provides reliable and efficient shipping services. Customers can choose from different shipping options based on their preferences, urgency, and location. The platform collaborates with reputable delivery partners to ensure timely and secure deliveries. Shipping tracking features allow customers to monitor the progress of their orders.


Shipping costs on vary depending on factors such as the size, weight, and destination of the order. While some shipping fees may be incurred, often offers free or discounted shipping promotions to provide customers with additional value for their purchases. The costs associated with shipping are transparently communicated during the checkout process. In conclusion, stands out as a trustworthy and customer-oriented online shopping platform. With its extensive product selection, competitive pricing, user-friendly interface, exceptional customer service, and commitment to quality, continues to cater to the diverse needs of French consumers. By focusing on offering a seamless and enjoyable shopping experience, has earned its reputation as a leading player in the e-commerce market.