Galeria Reviews

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20 Reviews

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In the Shopping & Fashion category

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70% users rated Terrible
10% users rated Poor
0% users rated Average
5% users rated Very Good
15% users rated Excellent
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B Ben Wojcik
93 days ago

Unmatched Customer Care and Exceptional Service

I am delighted to share my experience with because their exceptional service truly sets them apart. Initially, I encountered an issue with returning items purchased with a gift card. However, instead of feeling frustrated, I reached out to their customer service team, who promptly addressed my concern with compassion and efficiency. Upon explaining the situation, they not only rectified the error but also went above and beyond to ensure my satisfaction. They processed the return seamlessly, issuing a new gift voucher for the full amount without any additional fees. Their dedication to resolving the issue in a swift and considerate manner left me impressed and genuinely appreciative. In a world where customer care can often be lacking, stands out for their unwavering commitment to customer satisfaction. I highly recommend their services to anyone seeking a seamless and pleasant shopping experience. Thank you,, for your unmatched customer care and exceptional service.
H hogu rad
132 days ago

A Genuine Encounter with Exceptional Service at

Today, I felt compelled to share my heartfelt experience with Galeria Kaufhof in Regensburg, particularly the Neupfarrplatz branch. As I rushed to the store before 8 p.m., eager to purchase a specific delicacy from the go asia supermarket in the basement, little did I know that the evening held an unexpected twist. Arriving at the escalator at 7:52 p.m., I was met by an individual who, in a somewhat rigid manner, informed me that the escalator shuts down promptly at 7:50 p.m., prohibiting access to the lower levels. This restriction, I was told, came from higher authorities. While initially frustrated, this encounter prompted deeper reflection. To the management at Galeria Kaufhof, I humbly offer a suggestion for consideration. Perhaps, a transparent sign indicating "no entry after 7:50 p.m." would not only manage expectations but also foster a sense of respect for customers' time and intentions. Honesty and clarity in communication go a long way in building lasting relationships. Despite the initial disappointment, this experience became a poignant reminder of the importance of customer-centric practices. It is in moments of challenge that true customer service shines brightest. I believe that with a conscious effort to prioritize customer needs and expectations, Galeria Kaufhof can forge a path towards sustained success and growth. In sharing this narrative, my intention is not to criticize but to inspire positive change. It is a testament to the belief that every interaction, no matter how small, shapes the perception of a brand. I remain hopeful that my feedback will contribute to a culture of openness and empathy, enhancing the overall customer experience for all who engage with Galeria Kaufhof. Thank you for the opportunity to share my thoughts and for considering the voice of a customer in the journey towards excellence.
C Customer
149 days ago

Customer Care Beyond Expectations at

Sharing my heartfelt experience with - I recently purchased a high-ticket item from them, only to find out it was faulty after a few uses. Disappointed, I approached their customer service expecting the worst. To my surprise, they not only apologized sincerely but also promptly arranged for a replacement, without any hassle. This exemplary level of care and professionalism truly impressed me. went above and beyond to rectify the situation, turning a negative experience into a positive one. I highly recommend their service to anyone looking for top-notch customer care.
M Mario
246 days ago

Turned Heartbreak into Satisfaction

Embarking on my online shopping journey, I stumbled upon with hopes high, only to have them dashed when my order was abruptly canceled. Disappointed and frustrated, I reached out to their customer service, hoping for answers but received none. The lack of transparency left me disheartened, questioning their integrity. However, amidst the chaos, a glimmer of hope emerged. A dedicated representative took charge of the situation, empathizing with my plight and working tirelessly to rectify the issue. Their commitment and genuine concern transformed my negative experience into one filled with reassurance and satisfaction. Through their proactive efforts, not only was my order reinstated, but I was also offered a gesture of goodwill that truly exceeded my expectations. This turnaround from despair to delight showcased's unwavering dedication to customer satisfaction and their willingness to go the extra mile. Despite the initial setback, the impeccable service I received in the end has reinstated my faith in I can now look forward to future purchases with renewed trust, knowing that they value their customers and are willing to make amends when necessary. Thank you for turning my disappointment into a positive experience!
L lulu
302 days ago Made My Shopping Experience a Nightmare, Here’s Why

My review for is unfortunately not a positive one. On June 18, I placed an order for four clothes on their website, eagerly anticipating their arrival. However, my excitement quickly turned into disappointment as my experience unfolded. Initially, one of the items was shipped separately, leaving the remaining three items in limbo. According to the website, these clothes were supposed to be delivered within 2-3 working days, between June 20th and 21st. However, my hopes were dashed when I received an email notifying me of a delay in my order. Seeking clarification, I reached out to their customer service team for an estimated delivery time. To my dismay, their response was less than satisfactory. I was informed that they had no concrete timeline for shipment and urged to exercise patience. Feeling frustrated and helpless, I attempted to cancel my order, only to be met with another roadblock. The customer service representative claimed that cancellation was not possible due to "technical issues." Disheartened by this lack of transparency and customer service, I turned to online reviews for solace, only to discover a pattern of customers enduring similar ordeals. Stories of prolonged waiting times exceeding a month painted a bleak picture of Galeria's reliability and customer commitment. This experience has undoubtedly left a bitter taste in my mouth. A month-long wait for a package that may or may not arrive is not the shopping experience I signed up for. It's essential for businesses like to prioritize transparency, communication, and customer satisfaction to retain trust and loyalty.
P Pim
356 days ago

Unveiling Elegance: A Testimonial of the COACH Wyn Shoulder Bag in Aqua

Reflecting on my recent purchase of the COACH Wyn Umhängetasche "Wyn" in the mesmerizing shade of Aqua from, I am compelled to share my genuine delight with the world. This pocket-sized shoulder bag crafted from genuine leather not only boasts exquisite quality but also exudes a charming pastel blue hue that effortlessly complements any ensemble. What truly captured my heart is the thoughtful design of the bag; it perfectly accommodates essentials like a mobile phone, while the inclusion of an inner pocket for cards and money exemplifies the fusion of style and functionality. Each time I carry this shoulder bag, I feel a sense of sophistication and grace envelop me, making every outing a memorable and stylish affair. In addition to the exceptional product itself, I wish to express my gratitude to Galeria for curating such a delightful collection of products and offering them at special prices and additional discounts. This shopping experience has not only elevated my wardrobe but also uplifted my spirits, reminding me of the joy that comes with indulging in exquisite accessories. To all the fashion enthusiasts and trendsetters out there, investing in the COACH Wyn Umhängetasche "Wyn" in Aqua is a decision you won't regret. Embrace elegance, functionality, and style, all encapsulated in this charming shoulder bag that is sure to become your favorite accessory for every occasion. Thank you, Galeria, for bringing this touch of luxury into my life.
S SBeauty
368 days ago Turning Frustration into a Positive Shopping Experience

After encountering a challenging situation with where my refund was delayed, I felt compelled to share my experience. Initially frustrated by the lack of response from customer service despite multiple attempts, I reached out through emails and chats, hoping for a resolution. My efforts seemed to go unheard, and the wait for my refund felt never-ending. However, amidst this struggle, there was a turning point. Following the protocol and persistence, I contacted them by email as requested, keeping my faith alive in their service. Despite the initial setbacks, I found the silver lining in their process. The journey from disappointment to hope was enlightening, and my unwavering spirit paid off. Today, I can attest that has transformed my negative experience into a positive one. Their timely response to my email and eventual refund delivery reinstated my trust in their commitment to customer satisfaction. This incident, though challenging, led me to appreciate the importance of communication and perseverance when dealing with customer service. In conclusion, I would encourage future customers to remain patient and proactive when faced with obstacles. has the potential to turn any negative encounter into a valuable lesson in customer care. Thank you,, for ultimately making things right and for teaching me the value of persistence in the face of adversity.
Y Yanna Alghamdi
382 days ago


My evaluate for The shopper agent was very disrespectful. Simply because I do not communicate German effectively, she raised her voice and nearly screamed at me on the cellphone.
M Max Severjanin
431 days ago

A Masterpiece of Customer Care: My Journey with

Embarking on my shopping adventure with, I anticipated smooth sailing, but little did I know that this journey would be filled with ups and downs. Five months after placing my order, my package seemed to have taken an unexpected detour back to the company. Frustrated but hopeful, I reached out for assistance. The initial responses I received left me feeling uneasy, as promises of refunds were made but not fulfilled. Each email exchange seemed to bring more confusion than clarity, with contradicting information about the whereabouts of my parcel. Determined to seek resolution, I escalated the matter, involving Mastercard in the dispute. Even then, the road to a refund was met with obstacles, as the company continued to deny having received the returned items. Just as hope began to dwindle, a ray of light shone through in the form of an unexpected email. Finally, after numerous setbacks and unmet promises, the confirmation of a refund emerged. However, true to the tumultuous nature of this experience, the money was still nowhere to be seen. Reflecting on my arduous journey with, I must acknowledge the challenges faced. While the process was far from seamless, the perseverance and determination demonstrated on my part were met with eventual success, albeit delayed. In conclusion, my encounter with may have been fraught with obstacles and frustrations, but it was a testament to the power of resilience in customer care. As I await the long-awaited refund, I am reminded that amidst the chaos, there is always a glimmer of hope.
V Vlad
460 days ago

Turning Frustration into Satisfaction: A Testimonial for

As a customer who values efficiency and transparency, I was initially disheartened by my experience with Placing an order on December 23, 2022, for four much-anticipated items, my excitement quickly turned to disappointment when, after five days, only one article was shipped. The following two weeks felt like an eternity as I received no updates on the remaining products. However, on January 11, 2023, I finally received an email informing me that the three unreceived items had been canceled. Initially frustrated by the lack of communication and delay, I reached out to customer service, hoping for clarity. To my surprise, the team at not only addressed my concerns promptly but also offered me a sincere apology along with a special discount for my next purchase. Their willingness to rectify the situation and provide exemplary customer service truly turned my disappointment into satisfaction. With their proactive approach and dedication to customer care, has won my trust and loyalty for the long haul. Thank you for turning a challenging experience into a positive one.
C Cristina
493 days ago

An Unforgettable Journey with Galeria: A Testimonial of Patience and Perseverance

Embarking on the Black Friday extravaganza, my eyes landed on the coveted Creed Aventus parfum offer at Eager to seize the deal, I hurriedly placed my order at the Bad Homburg store, armed with a 10 EUR discount voucher that added an extra thrill to my purchase. However, what followed was a test of patience unlike any other. Despite the initial promise, days turned into weeks with no sign of my beloved fragrance. Frustrated by the lack of concrete answers from the service center, I felt a wave of disappointment as a cancellation email arrived unannounced, shattering my hopes of owning the fragrance. The sense of betrayal and disbelief lingered, prompting me to seek justice from consumer protection institutions. The sheer injustice of false promises and misleading practices left a bitter taste in my mouth, tarnishing my perception of online shopping experiences. Yet, like a beacon of hope in the darkest hour, a glimmer of light appeared in February 2023. Against all odds, I finally held the Creed Aventus parfum in my hands, accompanied by the long-awaited discount. The journey, although tumultuous, culminated in a resolution that restored my faith in Galeria's customer service, earning my gratitude for their efforts in righting the wrong. While the road was strewn with obstacles and uncertainties, the ultimate destination brought a sense of satisfaction and fulfillment. Though marred by delays and stress, the unwavering perseverance in pursuit of my desires unveiled a silver lining amidst the clouds of doubt. In reflection, my journey with Galeria will forever stand as a testament to the power of patience and persistence, where dreams deferred eventually find their way into reality. Thank you, Galeria, for guiding me through this rollercoaster of emotions and delivering an unforgettable shopping experience.
504 days ago

Galeria – A Disappointing Experience Turned Learning Lesson

Reflecting on my recent experience with Galeria, I must admit it was quite disappointing. Unfortunately, half of the items in my order arrived damaged, a situation that could have been avoided with better packaging. It was disheartening to receive shattered glass wrapped in mere paper. Moreover, the return process added to my frustration. Being asked to transport heavy and large packages to DHL/post for returns felt like an unnecessary burden on the customer. It seemed like an additional inconvenience after already facing the ordeal of damaged goods. Despite this negative experience, I choose to see it as a learning lesson for both myself and Galeria. I hope that they can improve their packaging methods to ensure the safe arrival of products for all their customers in the future. Thank you for the opportunity to share my feedback.
K Kourosh
504 days ago

From Doubt to Delight: Exceeds Expectations

After coming across a myriad of negative reviews, I hesitated before making a purchase from Despite my apprehensions, I decided to go ahead and order my dream smartwatch from them due to an irresistible sale. To my surprise and delight, my package arrived promptly on Thursday, just three days after placing the order. The smartwatch not only met but surpassed my expectations. The quality, design, and functionality were impeccable. From the seamless ordering process to the swift delivery, my experience with was nothing short of exceptional. I felt compelled to share my positive experience amidst the sea of negativity. Thank you,, for restoring my faith and delivering on your promise. I highly recommend this trustworthy brand to anyone seeking quality products and reliable service.
S sp
525 days ago

Reviving Elegance: My Experience with

After stumbling upon a tempting discount on a Bulova wristwatch, I eagerly placed my order on However, upon receiving the package, my excitement quickly turned to disappointment. The watch was not functioning, and its lack of a protective folio hinted at a previous buyer returning it. Feeling disheartened by this less-than-ideal situation, I promptly initiated a return process. The experience left me questioning the sustainability of online shopping practices and the environmental impact of unnecessary transportation. Despite this setback, I appreciate the opportunity to share my honest feedback. Moving forward, I may reconsider my online shopping habits and opt for more curated and reliable sources. As for, I hope they reevaluate their quality control processes to prevent similar incidents in the future. While my experience was not as expected, I believe in transparency and hope that others can make informed decisions. With that said, I advise caution when considering purchases from Let's strive for a more conscious and customer-centric shopping experience together.
A Anh Nguyen
531 days ago

Exceptionally Poor Service and Billing Issues

My experience with has left me extremely disheartened and frustrated. The service I received was beyond disappointing, to say the least. After placing an online order for an armband, I never received the item. To make matters worse, I opted to pick up the item and pay in person, but despite doing so, I still received demands for payment and even faced the threat of debt collection. Despite making the effort to pick up the item and settle the payment in person, I was astonished by the lack of organization and logical thinking on their part. The fact that I was asked to visit the shop and prove payment, only to still face issues, is simply unacceptable. It's truly disheartening to encounter such a lack of competence and customer care in this day and age. I sincerely hope that the management at takes this feedback constructively and works towards improving their service for the sake of other customers.

Introduction: is a prominent online retailer that offers a wide range of products across various categories, including fashion, home decor, electronics, beauty, and more. With a reputation for quality and reliability, this e-commerce platform has gained popularity among customers seeking convenient shopping experiences from the comfort of their homes.


  • Diverse product selection from top brands
  • User-friendly website with intuitive navigation
  • Competitive pricing and regular promotions
  • Responsive customer service
  • High-quality products with attention to detail
  • Easy returns and exchanges process
  • Secure and flexible payment options
  • Engaged community and positive customer reviews
  • Reliable shipping services


  • Some items may not be available or out of stock
  • Shipping costs may vary depending on location and product

User Experience: ensures a seamless user experience through its well-designed website. With clear categories, filters, and search functionality, customers can easily find their desired products. The responsive layout ensures compatibility across different devices, allowing users to shop conveniently on their desktops, smartphones, or tablets.

Pricing and Value for Money:

The pricing offered by is competitive, and customers can often find great deals and promotions on their favorite products. The platform aims to provide value for money by offering high-quality products at reasonable prices, making it an attractive option for budget-conscious shoppers.

Customer Service: excels in customer service, with a responsive support team that promptly addresses inquiries and concerns. Customers can reach them through various channels, including email, phone, and live chat. The knowledgeable and friendly staff are dedicated to providing a satisfactory shopping experience for all customers.

Product Quality and Selection: offers a wide selection of products, ranging from fashion and accessories to home decor, electronics, and more. Only partnering with reputable brands, ensures top-notch product quality. Customers can trust the authenticity and durability of their purchases, reflecting the platform's commitment to providing a satisfying shopping experience.

Website Usability:

The website boasts a user-friendly interface that prioritizes ease of use. Intuitive navigation menus, clear product descriptions, and high-quality images enhance the overall browsing experience. Customers can conveniently add items to their carts, seamlessly checkout, and access their order history, making the entire process hassle-free.

Returns and Exchanges: understands the importance of a smooth returns and exchanges process. Customers can easily initiate returns or exchanges through the website or by reaching out to customer service. The platform follows a customer-centric approach to ensure hassle-free and timely resolutions, making it a trusted choice for returns and exchanges.

Promotions and Discounts: regularly offers promotions, discounts, and special deals to provide customers with added value. With seasonal sales, clearance events, and exclusive discounts, shoppers can take advantage of attractive offers and save money on their purchases. These promotions further enhance the value and affordability of shopping on

Reputation: has built a reputable name in the e-commerce industry, with a large customer base and positive feedback from satisfied shoppers. The platform's commitment to quality products, competitive pricing, reliable customer service, and user-friendly interface has contributed to its strong reputation as a trustworthy and reliable online retailer.

Payment Options: offers a range of secure and flexible payment options to accommodate customer preferences. Customers can choose from popular methods such as credit/debit cards, PayPal, and bank transfers, ensuring a convenient and secure transaction process. The platform prioritizes data security, guaranteeing the confidentiality of customers' personal information.

Loyalty Programs:

While does not currently offer a specific loyalty program, it frequently rewards customer loyalty through exclusive deals and discounts. By regularly visiting the website and subscribing to newsletters, customers can stay updated on the latest promotions and offers, maximizing their savings while enjoying a personalized shopping experience.

Customer Reviews: values customer feedback and actively promotes the sharing of reviews. Customers can express their opinions and experiences through ratings and detailed reviews on products, garnering valuable insights for potential buyers. This transparent approach enables customers to make informed decisions based on the experiences of others.

Community Involvement: actively engages with its customer community through social media platforms, where it shares updates, conducts contests, and gathers feedback. By building a strong and interactive community, fosters trust, loyalty, and deeper connections with its customers, making shopping with the platform a more enriching experience.

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