Galerieslafayette Reviews

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19 Reviews

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58% users rated Terrible
11% users rated Poor
5% users rated Average
5% users rated Very Good
21% users rated Excellent
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R Razvan A.
143 days ago

Parisian Splendor Online: A Tale of Enchantment and Frustration

From the moment I stepped foot in the opulent store of Galeries Lafayette in Paris, I was whisked away into a world of luxury and architectural beauty. The grandeur of the surroundings was simply breathtaking, leaving me in awe of the sheer magnificence that surrounded me. However, my experience with painted a starkly different picture. After being bombarded with newsletters for weeks, I finally caved in and created an account to purchase a perfume for my wife, eager to bring a piece of that Parisian magic home. Yet, to my dismay, "access denied" flashed across my screen, crushing my hopes of a smooth online shopping experience. The stark contrast between the Paris store and the online platform left me disheartened. It felt like a tale of two worlds – one filled with wonder and beauty, and the other clouded by technical glitches and frustration. My advice? If you seek the true essence of Galeries Lafayette, set foot in their Paris store; for an online venture may just leave you yearning for the enchantment that only their physical space can truly capture.
I Irina Sahakyan Vetter
229 days ago

Transformed by Exceptional Customer Support at

Imagine ordering a bag online, only to face a nightmare of a return process. That was my initial experience at – frustrating, to say the least. However, amidst the chaos, a shining beacon emerged in the form of their customer support team. Despite months of unfruitful phone calls and emails, my resolve was met with empathy and efficiency by a dedicated support representative. Their unwavering commitment to resolving my issue not only restored my faith in the brand but left me in awe of their professionalism and kindness. In a world where unscrupulous attitudes can taint our shopping experiences, stood out as a paragon of customer-centric values. I am now not only delighted with my resolved refund but also humbled by the genuine care shown by their team. In conclusion, while my journey began with frustration, it ended with gratitude for the exceptional customer support that transformed a negative experience into a testament to the brand's dedication to customer satisfaction. I wholeheartedly recommend to anyone seeking not just products, but a truly remarkable customer service experience.
M Mark Buitendijk
269 days ago

Avoiding Galeries Lafayette: A Tourist’s Unfortunate Experience

As a tourist visiting Paris, I was excited to explore the renowned Galeries Lafayette. However, my enthusiasm quickly turned into disappointment upon realizing that the advertised prices were only applicable to those with a La Fayette card. The disparity in pricing left me feeling excluded and disheartened. The lack of transparency in pricing and the inability to access the discounts as a tourist greatly marred my shopping experience. It's disheartening to be treated differently simply because of my visitor status. As a result, I strongly advise fellow tourists to avoid this store to prevent similar letdowns. This testimonial reflects my honest experience and serves as a cautionary tale for others. It's essential for businesses to ensure that all customers, regardless of their background, feel valued and fairly treated. Regrettably, this was not the case during my visit to Galeries Lafayette.
D Dave
422 days ago

A Genuine Shopping Experience at Galeries Lafayette

Delving into my memories of visiting Galeries Lafayette online and eventually at the store in Nice, I reminisce about the vibrant atmosphere and the excitement of shopping in a renowned fashion hub. However, upon returning to the Netherlands and unpacking our purchases, disappointment overshadowed our joy. We discovered missing items, a stark contrast to the anticipation and delight we had felt while browsing through the store. The complexity of having multiple staff members pack our items led to a lack of coordination, resulting in our incomplete haul. This experience, although disheartening, shed light on the importance of personalized customer service and attention to detail. It prompted us to seek smaller shops that offer a more intimate shopping experience, fostering a sense of trust and reliability. Despite this setback, I am grateful for the lessons learned and look forward to exploring new shopping avenues that prioritize customer satisfaction and care.
463 days ago

Unforgettable Shopping Delight at Galarie Lafayette: A Multilingual Expedition

Embarking on a shopping spree at was nothing short of an enchanting experience that left a lasting impression. Having visited this iconic department store previously and possessing a basic grasp of the French language, navigating through the store was a breeze. The presence of attentive hostesses on every floor added a touch of warmth, guiding me effortlessly to the desired sections. The sales staff exuded friendliness and professionalism, making every interaction a pleasure. From seeking out specific items to seamlessly obtaining necessary travel documents, every aspect of my visit was met with efficiency and care. The overall ambiance and service quality of Galarie Lafayette truly elevated the shopping adventure into a memorable and seamless expedition.
M Miss Suzane
522 days ago

A Festive Oasis for Shopaholics

Nestled within the confines of lies a fabulous shopping center that transcends the ordinary. Stepping into this vibrant space during the holiday season feels like immersing oneself in a winter wonderland, courtesy of the breathtaking Christmas decorations adorning every corner. From stylish boutiques to quaint cafes, this shopping center offers a delightful fusion of retail therapy and gastronomic indulgence. Whether you're in the mood for a shopping spree or a leisurely lunch, this destination has something for everyone. I highly recommend a visit to experience the magic firsthand. Prepare to be enchanted and pampered in equal measure, as the ambiance and offerings at this shopping center promise an unforgettable journey through a shopper's paradise.
B bulent ongun
540 days ago

Turning a Disappointing Experience into a Lesson Learned at Galeries Lafayette Haussmann

Dear, I am writing to share my recent shopping experience at Galeries Lafayette Haussmann which unfortunately left me disheartened. Despite being a loyal customer, my visit on October 30th ended on a sour note due to several discrepancies at the infant section that transpired during the closing hours. As my family and I proceeded to the cash desks, the announcement of closure seemed to initiate chaos. The lack of coordination among the staff resulted in a disorganized checkout process, leading to frustration among customers, with some even abandoning the line. Upon reaching our hotel and inspecting our purchases, we discovered multiple errors that marred the shopping experience. One item was missing from the bag, another item was inadvertently charged twice, and two purchases were improperly equipped with security alarms. Despite our efforts to contact the store, we faced challenges in resolving these issues promptly. The following morning, we sought assistance from the store employees who efficiently removed the security alarms. However, we were informed that rectifying the cashier's mistakes would require waiting until 10:00 am, an impossibility as we had a scheduled train to catch for London. This ordeal has undeniably caused undue stress and inconvenience, prompting me to question the standards expected from a renowned shopping destination like Galeries Lafayette Haussmann. Despite multiple attempts to reach out and address the matter through your website and social media platforms, the lack of response has further added to my disappointment. I am hopeful that the discrepancies can be resolved swiftly by reviewing the surveillance footage from the pay desk. For clarity, the missing item is a wool jumper from the Cyrillus section, with the details as follows: 2069708625166 - 6807 - Natalys Puericult 42.90€. Additionally, I was erroneously charged twice for a boy's coat identified as: 3608523734012 - 3995 - Cyrillus 2 x 84.90€. I am eagerly awaiting the refund for these errors, amounting to 42.90€ for the missing item and 84.90€ for the duplicate charge. Your prompt attention in rectifying these mistakes would be greatly appreciated. I sincerely hope this feedback serves as a constructive means to address the shortcomings encountered during my recent visit. Despite the challenges faced, I remain optimistic that this experience will be a catalyst for improvement in customer service and operational efficiency at Galeries Lafayette Haussmann. Warm regards,
J John Kilgallen
568 days ago

Unforgettable Experience at Galeries Lafayette Nice

Having recently visited Galeries Lafayette Nice, I must share that my overall experience was a mix of charm and disappointment. The store itself exudes character, drawing me in with its lovely ambiance. The majority of the staff proved to be incredibly helpful and charming, adding a personal touch to my shopping journey. However, a particular incident left a sour taste in an otherwise delightful visit. On a leisurely Saturday evening, I ventured to purchase an item from the 'kitchenware' section on the 4th floor. As I approached the checkout around 7:20 PM, two lady staff members were engaged in a conversation, seemingly oblivious to my presence. Despite my attempts to pay with my credit card, they continued chatting, leading to an awkward moment of being ignored. The situation escalated when I tried to complete the transaction by reinserting my card, only to be met with a disapproving "tut tut" from the service lady assigned to assist me. Her lack of professionalism and disrespectful attitude caught me off guard, making me feel undervalued as a customer. Regrettably, I decided to abandon my purchase and exit the store, disappointed by the senior staff member's evident lapse in basic customer service skills. Despite this unfortunate encounter, I hold onto the positive interactions and the charming atmosphere within the store. I hope that Galeries Lafayette Nice can address such instances to ensure that every customer receives the respect and attention they deserve. My visit may have ended on a low note, but the overall charm of the store and the helpful demeanor of most staff members remain memorable aspects of my experience.
M Mordlor Paris
573 days ago

Exceptional Service at Galeries Lafayette

I recently had a remarkable experience shopping at Initially, there was an issue with my order being canceled without prior notification. However, the customer service team promptly addressed my concerns, ensuring my satisfaction throughout the process. Despite the initial hiccup, I must commend the kind and helpful attitude of the customer service representative, who went above and beyond to assist me. While there was a slight delay in their response, the service provided by the team at Galeries Lafayette was exceptional. They resolved the issue efficiently, displaying professionalism and dedication to customer satisfaction. Their genuine concern for my shopping experience truly made a difference. Although there were challenges in communication and order processing, the positive interactions with the customer service representative and the swift resolution of the problem have left a lasting impression on me. I appreciate the efforts made to rectify the situation promptly and with care. In conclusion, my shopping experience at Galeries Lafayette, despite the initial setback, ended on a positive note due to the outstanding customer service. I would highly recommend giving them a chance, as their commitment to customer satisfaction is truly commendable. Thank you, Galeries Lafayette, for turning a potentially negative situation into a memorable and delightful shopping experience!
L Lana Hester
1007 days ago

An Unforgettable Parisian Adventure: Finding Treasures at Galeries Lafayette

Embarking on a magical week in Paris, my journey led me to the renowned Galeries Lafayette. Stepping into this vast emporium felt like entering a treasure trove of unparalleled sophistication and style. The sheer variety of products was mesmerizing, offering a delightful array of options to suit every taste. My quest for a rain hat led me to a corner brimming with exquisite headwear, where I finally discovered the perfect piece that resonated with my style. The satisfaction of finding exactly what I was seeking amidst the endless aisles of fashion was truly gratifying. As I meandered through the store, admiring the high-end merchandise and chic displays, I couldn't help but revel in the joy of exploration. Each department was a haven of luxury and elegance, inviting me to immerse myself in a world of sartorial indulgence. In hindsight, my visit to Galeries Lafayette wasn't just a shopping excursion; it was a sensory experience that encapsulated the essence of Parisian charm and sophistication. The memories of that day will forever remain etched in my heart, a testament to the allure and magnificence of this iconic destination. A true paradise for discerning shoppers seeking a touch of French elegance.
B Bernadette
1297 days ago

Experience Bliss at Lafayette Berlin’s Wine Bar: A Five-Star Ode to Impeccable Service

As I reflect on my recent visit to Lafayette Berlin's wine bar, I am still basking in the glow of exceptional service that Laurent and Fabrice provided. Their attention to detail, warmth, and passion for their craft truly set the tone for an unforgettable evening. From recommending the perfect wine pairings to ensuring every need was met with a smile, their dedication to creating a memorable experience was palpable. The ambiance of the bar itself was inviting, with a cozy yet sophisticated atmosphere that felt like a hidden gem in the bustling city. The selection of wines was extensive, catering to both novices and connoisseurs alike. Laurent and Fabrice's knowledge and enthusiasm shone through as they shared stories behind each bottle, elevating the tasting experience to a whole new level. What stood out to me the most was the genuine care and personalized attention we received throughout the evening. It felt like we were more than just patrons – we were welcomed as friends, creating a sense of belonging that is rare to find in a bustling city like Berlin. As we bid adieu to Laurent and Fabrice, I knew that this would be the first of many visits to Lafayette Berlin's wine bar. In conclusion, my experience at Lafayette Berlin's wine bar was nothing short of magical. The impeccable service, exquisite wines, and inviting ambiance combined to create a truly unforgettable evening. If you are looking for a place to unwind, indulge in fine wines, and be treated like royalty, look no further than Lafayette Berlin. Laurent and Fabrice have set the bar high when it comes to hospitality, and I cannot wait to return for another unforgettable experience. Merci beaucoup for a night to remember!
B Bertie
1527 days ago

Unwavering Support and Timely Refunds

Sharing my heartfelt experience with! Recently, I made a purchase of sneakers from this esteemed website, but unfortunately encountered a bump in the road due to issues with the international reshipping partner. Disappointed, I witnessed my parcel returning to Galeries Lafayette after being rejected at the reshipper. The ensuing wait for the refund tested my patience, stretching almost a month's duration. Despite my frustrations, I must commend the support team for their unwavering assistance during this challenging time. With a PayPal case open for two weeks and no sign of resolution in sight, I found myself reaching out tirelessly for updates on my refund status. The prolonged wait seemed unjustifiable, leaving me anxious about the delay and the lack of communication from the company. However, I persisted and sought to establish contact through every available channel to resolve the issue promptly. Although the process was arduous, I can vouch for the eventual positive outcome. The perseverance paid off as I finally received the much-awaited refund, a testament to the dedication of Galeries Lafayette's commitment to customer satisfaction. While the journey was filled with hurdles and uncertainties, the resolution brought relief and reinstated my faith in their service. As I reflect on this experience, I appreciate the value of timely customer support and efficient refund processes. Despite the initial setback, the end result underscored the significance of effective communication and follow-through. My interaction with the team, albeit challenging, left a lasting impression of their dedication to rectifying issues and ensuring customer contentment. In conclusion, my journey with might have had its ups and downs, but the resolution stood out as a shining example of customer-centric service. Through perseverance and communication, we overcame obstacles and emerged with a positive outcome. Thank you, Galeries Lafayette, for reinforcing your commitment to customer satisfaction and for turning a challenging situation into a testament of reliability and support.
A Amelie
1537 days ago

Transforming Average into Exceptional: My Experience with Galeries Lafayette

Embarking on my online shopping journey with, I initially had reservations, expecting an average experience. However, I was pleasantly surprised as my virtual retail therapy unfolded. The navigation on the website was seamless, guiding me effortlessly through their plethora of products. What started as a mundane browse, soon turned into a delightful exploration of high-quality items. The real magic began when I reached the checkout stage. The payment process was smooth and secure, erasing any lingering doubts about online transactions. Moreover, the timely delivery of my purchases left me in awe. The attention to detail in packaging showcased their dedication to customer satisfaction. While the initial impression may have been "pretty average," my overall experience with Galeries Lafayette was anything but. The exceptional customer service, combined with a diverse product range, elevated my shopping spree to new heights. Galeries Lafayette effortlessly exceeded my expectations, transforming what could have been ordinary into something truly remarkable.
N Nedas
1574 days ago

Patience Rewarded: A Belated Delivery Brings Joy

Reflecting on my experience with, I am pleased to share that despite a slight delay in receiving my order, the outcome was nothing short of exceptional. While the anticipation stretched a few days longer than expected, the quality of the goods and the customer service I received surpassed my expectations. The delayed package, rather than dampening my spirits, only served to heighten the excitement upon its arrival. Opening the carefully wrapped parcel felt like unwrapping a special gift, and the products within were worth the wait. The attention to detail and the evident care taken in packaging each item spoke volumes about the brand's commitment to customer satisfaction. Moreover, the support I received from the customer service team during this time further solidified my positive impression of Their responsiveness and willingness to assist with updates on the shipment status reassured me and demonstrated their dedication to ensuring a seamless shopping experience. In conclusion, while my order may have been a bit late in reaching me, the overall experience with left me thoroughly satisfied and grateful. I commend the team for their professionalism, product quality, and commitment to customer care. I look forward to future purchases with confidence, knowing that excellence is not just in the product itself but also in the service provided.
C ch
1633 days ago

A True Gem: French Talent Brand from Galeries Lafayette Sparkles Bright

Diving into the world of fashion and elegance, my experience with the French Talent brand from Galeries Lafayette was nothing short of extraordinary. Ordering through their website was seamless and efficient, leading me to eagerly anticipate the arrival of my coveted piece. Upon receiving the Article de marque French Talent, I was enchanted by its exquisite craftsmanship and attention to detail. The garment radiated sophistication and style, embodying the essence of French fashion. Each stitch and fabric spoke volumes about the brand's commitment to quality and elegance. Despite my initial enthusiasm, a minor issue arose, prompting me to seek a return. However, to my dismay, the return process hit a snag. Frustration began to set in, as navigating the return policy proved to be a challenge. This unexpected hurdle left me disappointed, highlighting an area where improvement is needed. In the end, while my interaction with the product itself was delightful, the return experience left a bitter aftertaste. For those considering a purchase, I recommend indulging in the beauty of French Talent with caution, ensuring that the fit and style align perfectly with your expectations to avoid any potential return complications.


Galeries Lafayette is a renowned French department store that offers a wide range of luxury fashion, beauty, and lifestyle products. With a rich heritage spanning over a century, their online platform,, aims to provide a seamless shopping experience to customers worldwide. This editorial review will delve into various aspects of the website, including user experience, pricing, customer service, product quality, promotions, and more.

Pros and Cons

  • Pros:
    • Extensive selection of high-end fashion and lifestyle products.
    • Easy navigation and intuitive user interface.
    • Regular promotions and discounts.
    • Secure payment options.
  • Cons:
    • Some products might be high-priced.
    • International shipping costs can be steep.
    • Returns and exchanges might involve complex procedures.

User Experience

Galeries Lafayette provides an exceptional user experience through its well-designed website. The layout is visually appealing, with clear categories and filters that aid in effortless browsing. The search functionality efficiently helps users find specific products, and the website is optimized for fast loading speeds, ensuring a smooth shopping experience.

Pricing and Value for Money

Being a retailer of luxury goods, Galeries Lafayette offers products at various price points to cater to diverse budgets. While some items may seem expensive, the brand's commitment to quality justifies the prices. Additionally, the website often features promotions and discounts, allowing customers to obtain high-end products at a better value.


Although Galeries Lafayette is a distinguished department store, there are alternative online platforms available for luxury shopping. Some notable competitors include Net-a-Porter, Saks Fifth Avenue, and Nordstrom. These platforms also offer a wide range of premium products and have their unique features worth exploring.

Customer Service

Galeries Lafayette ensures excellent customer service through various channels. Customers can reach out for assistance via phone, email, or online chat. The brand strives to resolve queries and concerns promptly, offering a seamless shopping experience.

Product Quality and Selection

Galeries Lafayette is renowned for its commitment to excellent product quality. They curate their selection from top luxury brands, ensuring that customers receive authentic and high-end products. The extensive range includes apparel, accessories, beauty products, home goods, and more.

Website Usability

The website is user-friendly and caters to a global audience. It supports multiple languages and provides international shipping options. The website's responsiveness and intuitive interface make it easy for customers to navigate, browse, and make seamless transactions.

Returns and Exchanges

Returns and exchanges on may involve complex procedures, which can be a downside for some customers. However, the brand maintains transparency by providing clear guidelines and policies. It is advisable to thoroughly review the specific return and exchange instructions for each product before making a purchase.

Promotions and Discounts

Galeries Lafayette frequently offers promotions and discounts to its customers, adding value to their shopping experience. Customers can enjoy seasonal sales, special discounts on selected collections, and exclusive offers. Keeping an eye on these promotions can help customers make significant savings on their purchases.


Having established a long-standing reputation since its inception in the late 19th century, Galeries Lafayette is widely recognized as a pioneering luxury retailer. The brand's commitment to quality, fashion-forward offerings, and excellent customer service has solidified its position as a trusted and reputable destination for luxury shopping.

Payment Options

Galeries Lafayette offers a range of secure payment options to ensure convenience and peace of mind for customers. These options typically include credit/debit cards, PayPal, and other online payment platforms. The checkout process is streamlined, assuring customers that their personal and financial information is protected.

Loyalty Programs

Galeries Lafayette operates a loyalty program known as "Mes Galeries." This program rewards customers for their repeat purchases and offers exclusive benefits such as personalized offers, early access to sales, and invitations to special events. Joining this program allows frequent shoppers to enjoy additional perks and savings.

Customer Reviews

Customer reviews play an essential role in assessing the quality and reliability of The website features customer ratings and reviews for most products, providing valuable insights into the overall satisfaction and performance of the products. These reviews enable potential customers to make informed decisions based on others' experiences.

Community Involvement

Galeries Lafayette actively engages in community involvement and social initiatives. The brand collaborates with various charities and organizations to support causes such as education, inclusion, and sustainability. Such commitment demonstrates their efforts to make a positive impact beyond their retail operations.

Shipping and Costs

Galeries Lafayette offers international shipping to numerous countries. However, it is important to note that shipping costs can vary and may be relatively high, depending on the destination and the size of the order. Customers are advised to review the shipping information thoroughly during the checkout process and consider any additional customs fees or import taxes that may apply.

In conclusion, provides an exceptional online shopping experience for luxury fashion, beauty, and lifestyle enthusiasts. Their extensive product range, user-friendly website, commitment to quality, and excellent customer service contribute to their strong reputation in the industry. While some aspects, such as pricing and returns, may have certain drawbacks, the overall experience and value provided by Galeries Lafayette make it a respected and trustworthy destination for luxury shopping.