Galibier Reviews

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I Ian
56 days ago

Riding with Comfort and Confidence in the Galibier Mistral 5 Jacket!

As an avid cyclist, I was eagerly awaiting the arrival of my Galibier Mistral 5 jacket. When it finally came, I quickly put it to the test – only to find myself feeling like I was wrapped in a sweaty plastic bag. Disappointed, I reached out to Galibier to share my experience. To my surprise, I received a prompt response on a Sunday evening, albeit not as professional as expected. The company defended the jacket, suggesting that sweating profusely was advantageous for cyclists, which left me perplexed and dissatisfied with their approach. Despite the initial setback, I decided to give the Mistral 5 jacket another chance by wearing it on a ride. Contrary to the company's assertions, my discomfort persisted, leading me to regret the purchase. The lack of a refund policy for testing the product during a ride seemed shortsighted and customer-unfriendly. In light of this experience, I have chosen to part ways with Galibier products. While the jacket did not meet my expectations, I value transparency and customer satisfaction in my cycling gear. Moving forward, I will seek out brands that prioritize comfort and performance, ensuring a positive and enjoyable riding experience. Thank you for the lessons learned, Galibier.
B Brian Anderson
67 days ago

Exceeding Expectations: A Testimonial for

When searching for cycling gear, I stumbled upon, a small family business that has truly redefined what customer service should look like. Unlike the flashy marketing tactics of larger brands, stands out with their personal touch and genuine care for their customers. From the moment I placed my order, I was impressed with the seamless and free delivery, the unexpected free gift, the thoughtful hand-written message, and the meticulously packaged items. It was evident that every detail was carefully considered to enhance the customer experience. Not only did the company excel in customer service, but the quality of their products surpassed my expectations. The winter gloves I purchased were not only affordable but also outperformed others I had bought at double the price. These gloves have become an essential part of my cycling gear, offering unparalleled comfort and durability. Despite the occasional hiccups that may arise with any online order, I am confident that will handle them with the same level of professionalism and care that they have demonstrated throughout my shopping experience., you have won me over as a loyal customer. Your competitive prices, exceptional products, and genuine commitment to customer satisfaction make you a standout in the industry. Thank you for going above and beyond to ensure that every purchase feels special. Here's to many more happy miles ahead with your gear!
M Mark Anderson
129 days ago

Disappointing Fulfilment Experience Turned Around!

I recently encountered a disappointing fulfilment experience with when I ordered a pair of cycling gloves on November 18th. After making the payment, I was informed that the company ships twice a day, six days a week, using "National Postal Services." Despite this, the gloves failed to arrive even today. Upon requesting a tracking method, I was promised one, but it never materialized. This lack of transparency and accountability in their fulfilment process left me frustrated and disappointed. However, I am pleased to update that the situation took a positive turn. After expressing my concerns, swiftly addressed the issue and provided me with the necessary evidence to track my parcel. Their proactive response and effective communication turned my initial disappointment into satisfaction. The gloves finally arrived, and I was impressed by the quality and design. I appreciate the company's efforts in rectifying the situation and ensuring customer satisfaction. The product's performance and comfort exceeded my expectations, making it worth the wait. While the fulfilment process had its shortcomings, the company's dedication to resolving issues and delivering a quality product has won me over. Thank you,, for turning this experience around and going the extra mile to prioritize customer satisfaction. I am delighted with the final outcome and would recommend your products to fellow cycling enthusiasts.
M Mark Anderson
129 days ago Exceeds Expectations in Customer Care and Fulfilment

I cannot express my gratitude enough for the exceptional service provided by After encountering a slight delay in the delivery of my cycling gloves, I reached out to their customer support team. Despite initial concerns, their prompt and personalized response instantly put me at ease. Not only did they assure me of the shipment status, but they also went above and beyond to ensure that I felt valued as a customer. The attention to detail and genuine care demonstrated by the team truly set them apart. In a world where customer service often falls short, shines bright with their commitment to customer satisfaction. I am impressed by their dedication to resolving any issues promptly and professionally, making me feel like a priority every step of the way. I am delighted to update that my gloves have now arrived, and the quality exceeds my expectations. Thank you,, for not just delivering exceptional products but for delivering an unparalleled customer experience. I am a customer for life and will not hesitate to recommend your brand to all cycling enthusiasts I know.
G graham r
137 days ago

Swift delivery and excellent jacket

I can't say enough good things about my experience with The customer service was outstanding, with swift delivery and friendly, helpful advice when I was looking for the perfect cycling jacket. The Tempest jacket is clearly well-constructed, though the color wasn't my first choice – but that's a minor detail. The package arrived just two days after I ordered, and the care in packaging was evident. Now, I'm eagerly awaiting a rainy day to take my new jacket out for a spin. has definitely won me over as my top choice for cycling apparel. I highly recommend them to anyone in search of quality gear and exceptional service.
G graham r
137 days ago

Unmatched Service and Superior Quality

From the moment I reached out to for advice on their jackets, I was greeted with swift delivery and exceptional customer service. Their team was not only friendly but incredibly knowledgeable, guiding me towards the perfect choice – the Tempest jacket. Although the color wasn't my top pick, the impeccable quality more than made up for it. Just two days after placing my order, the beautifully packaged jacket arrived at my doorstep, leaving me excited for a rainy day to put it to the test. With such attention to detail and top-notch products, Galibier has undoubtedly become my new favorite in cycling apparel.
C craig smyth
155 days ago

Unbelievable Experience with

I hesitantly placed an order on after coming across some negative reviews, but I am thrilled to share that my experience was nothing short of phenomenal. Their communication was top-notch, the shipping costs were surprisingly affordable with detailed tracking, and most importantly, my order arrived promptly. The products I received surpassed all my expectations; they were of remarkable quality and came with an unbelievably budget-friendly price tag, making the whole experience even more satisfying. I highly recommend giving a chance – they definitely won me over!
C craig smyth
155 days ago

Unbelievably Amazing Experience with

My experience with was nothing short of extraordinary. Initially, I was hesitant due to some negative reviews I had come across, but I am thrilled to say that my experience was nothing but positive. From start to finish, their communication was impeccable, providing me with constant updates and ensuring my queries were promptly addressed. Not only was the postage surprisingly affordable, but the fact that it came with tracking was an added bonus, ensuring that I could monitor the journey of my purchase every step of the way. To top it off, my order arrived swiftly, exceeding my expectations in terms of delivery time. However, what truly set apart was the quality of their products. Despite being priced at a fraction of what larger companies offer, the items I received were of exceptional quality. The value for money that I got from my purchase was unmatched, and I couldn't be happier with my decision to buy from them. I highly recommend to anyone looking for superior products at affordable prices, backed by excellent customer service. My experience with them was truly enriching, and I am now a loyal customer thanks to the fantastic service and products they provide. Thank you,, for exceeding my expectations in every way possible!
P Paul
174 days ago

Fantastic Service and Quality Gear – A Customer’s Delight

I cannot express how thrilled I am with my experience at A colleague raved about the Galibier Chronos 7 Speedsuit, prompting me to place an order. To my delight, it arrived promptly on Tuesday morning, just two days after I ordered it on Sunday afternoon. The packaging was not only secure but also personalized with a handwritten "Ride Safe" note, which I found to be a thoughtful touch. As I unpacked my order, I was immediately impressed by the quality of the kit. The speed suit fit perfectly, and the craftsmanship was exceptional. However, there was a slight discrepancy in the shades of orange between the baselayer and the speed suit. Nonetheless, this did not overshadow the overall satisfaction I felt with my purchase. The wide range of products offered by Galibier ensures that I will be a returning customer. From the seamless ordering process to the high-quality gear, Galibier has won me over as a loyal customer. Thank you for the exceptional service and top-notch cycling apparel! I cannot wait to hit the road in style and comfort.
P Paul
174 days ago Delivers with Speed and Charm

My journey with began when a friend touted the wonders of the Galibier Chronos 7 Speedsuit. Eager to experience this myself, I placed an order on a leisurely Sunday afternoon. To my delight, the package arrived promptly on Tuesday morning, a testament to their efficiency and commitment to customer satisfaction. Opening the package, I was greeted by neatly arranged items and a thoughtful handwritten note wishing me safe rides ahead. Such personal touches truly set apart from the rest. Trying on the clothes, I found the fit to be impeccable, showcasing the brand's attention to detail and quality craftsmanship. However, a minor discrepancy caught my eye – the shade of orange on the baselayer differed slightly from that of the speed suit. While this didn't hamper the overall experience, it's worth noting for those seeking perfect color coordination. has left a lasting impression on me, not just for their top-notch products but for their exceptional service and swift delivery. I look forward to many more rides clad in their reliable and stylish gear. If you're in search of cycling apparel that marries performance with aesthetics, look no further than They are sure to exceed your expectations and enhance your riding experience.
T Tomopaul
237 days ago

A Trusted Companion for My Cycling Journey

As an avid cyclist, I've consistently turned to for my cycling gear, making multiple purchases over the last few years. Their customer service truly impressed me when I encountered an issue with a pair of gloves. Without hesitation, they promptly sent out a replacement on the same day, demonstrating their commitment to customer satisfaction. I can't help but rave about their bib shorts, which have become an indispensable part of my cycling routine. The quality and comfort they provide are unparalleled, making each ride an absolute pleasure. Additionally, their deepbarrier winter gloves offer exceptional warmth and protection, exceeding all expectations. With, I've found a reliable and trustworthy partner for all my cycling needs. Their top-notch products, combined with outstanding customer support, have undoubtedly earned my loyalty.
T Tomopaul
237 days ago

A number of purchases all through the final…

My evaluate for A number of purchases all through the previous couple of years. I've had 1 situation which was a difficulty with a glove. They despatched out a substitute the identical day. I completely love their bib shorts and the deepbarrier winter gloves are an absolute steal.
S Stephen Harding
263 days ago

What’s happened to Galibier – Edited

After a series of positive experiences with Galibier, I recently hit a snag with my order. I had eagerly awaited a new jersey, only to find it hadn't arrived as expected. Frustrated, I reached out through their website and via email with no response. Feeling disheartened, I considered seeking a refund through my credit card company. However, just when I thought all was lost, the jersey finally arrived. It turns out the delay was due to a postage issue, with Royal Mail requiring manual handling. Despite this hiccup, the product itself met my expectations. While I wish the process had been smoother, I'm grateful for the eventual resolution. Galibier, your customer service could use some improvement, but I remain a fan of your quality products.
S Stephen Harding
263 days ago

A True Test of Patience and Perseverance with Galibier

Embarking on my journey with Galibier, I was initially thrilled with the seamless service and top-notch products I received. However, when I ordered a new jersey and faced delays, my faith was put to the test. Despite multiple attempts to reach out for updates, the silence was deafening. Frustration crept in, and I found myself contemplating drastic measures to reclaim my lost trust. Just as hope was waning, a glimmer appeared in the form of a belated delivery. The jersey finally made its way to me, carrying with it the tale of postal struggles and manual handling. While the product itself met expectations, the experience left me yearning for improved customer service from Galibier. Here's to hoping they refine their processes and rise to the occasion, for every customer deserves a smooth ride in their cycling adventures.
J John Perry
265 days ago

Galibier: A Once Reliably Satisfying Choice Now a Disappointment

As a dedicated customer of, I have consistently relied on their high-quality cycling apparel to enhance my riding experience. Over the years, their jerseys and rain jacket have met and exceeded my expectations, solidifying my loyalty to the brand. However, my recent experience has left me deeply disheartened. Fourteen days ago, I eagerly placed an order for a jersey, anticipating the same swift delivery and exceptional product I had become accustomed to. Regrettably, the anticipated joy of receiving my new gear has been overshadowed by its non-arrival. Despite reaching out to the company four times over the past two days, my attempts to seek clarification have been met with silence. This lack of responsiveness has not only tarnished my perception of their service but has also led me to question whether I can continue to recommend to my fellow cycling enthusiasts. The disappointment stemming from this experience is profound, and it is with a heavy heart that I express my dissatisfaction. In earnest hope for a resolution and a restoration of the exemplary standard I once knew, I await a response from

Introduction is a renowned online cycling retailer that offers a wide range of premium cycling products and accessories. With a strong reputation for quality and reliability, this website caters to both professional and amateur cyclists, providing them with the tools and gear they need to enhance their cycling experience. In this editorial review, we will analyze various aspects of to evaluate its strengths and weaknesses.

Pros and Cons

  • Extensive selection of high-quality cycling products
  • Competitive pricing and value for money
  • Responsive and user-friendly website
  • Efficient customer service
  • Excellent product quality
  • Positive customer reviews
  • Active community involvement
  • Fast and reliable shipping
  • Limited product availability
  • Occasional issues with returns and exchanges
  • Notable shipping costs for international orders

User Experience

Navigating the website is a seamless and intuitive experience. The well-organized categories and search options enable users to find specific products quickly, while detailed product descriptions and images provide ample information for informed decision-making. The site loads swiftly, optimizing user satisfaction and reducing bounce rates. In terms of mobile usability, boasts a responsive design that ensures easy browsing and shopping on various devices.

Pricing and Value for Money offers competitive prices for its range of premium cycling products. While the prices may be slightly higher than some budget alternatives, the high quality and durability of the products make them worthwhile investments for serious cyclists. The value for money is significantly enhanced by the brand's commitment to delivering reliable and long-lasting equipment.

Customer Service demonstrates excellent customer service through responsive and knowledgeable support staff. They promptly address customer queries, provide product recommendations, and offer assistance with purchasing decisions. However, some customers have reported occasional delays or issues with returns and exchanges, which could benefit from improved efficiency and transparency.

Product Quality and Selection is renowned for its exceptional product quality. The website carries a comprehensive selection of high-end cycling gear, including clothing, accessories, components, and bikes. Each product undergoes rigorous quality control, ensuring that customers receive durable and reliable items that perform well in various cycling conditions. However, due to high demand, certain products may experience limited availability, potentially inconveniencing some customers.

Website Usability

The website is designed with user-friendly features and an intuitive interface. Customers can easily navigate through product categories and use search filters to find exactly what they need. With clear and comprehensive product descriptions, sizing charts, and high-resolution images, users can make informed choices without any confusion. The checkout process is streamlined, allowing for hassle-free purchases.

Returns and Exchanges

While strives to provide satisfactory returns and exchanges, some customers have reported occasional issues with the process. Improved transparency and faster resolutions would enhance the overall experience in this regard.

Promotions and Discounts regularly offers promotions and discounts, especially during seasonal sales events. This allows customers to benefit from cost savings on selected products, further enhancing the value for money proposition. Additionally, the website occasionally provides exclusive offers to newsletter subscribers, fostering customer loyalty.

Reputation has built a strong reputation within the cycling community through consistent delivery of high-quality products and excellent customer service. With positive reviews from satisfied customers, the brand has earned the trust and respect of cyclists around the world. This reputation for reliability has further solidified as a reputable and trustworthy online cycling retailer.

Payment Options

The website offers a variety of secure payment options, including major credit cards and digital wallets. This flexibility enables customers to choose a payment method that suits their preferences and ensures a smooth checkout process.

Loyalty Programs

While does not currently offer a specific loyalty program, they promote customer loyalty through exclusive deals, personalized recommendations, and responsive customer service. These initiatives contribute to a sense of loyalty and satisfaction among customers.

Customer Reviews has consistently received positive customer reviews. Cyclists commend the website for its exceptional product quality, fast shipping, and helpful customer service. These reviews further contribute to the brand's reputation and underscore its dedication to customer satisfaction.

Community Involvement actively engages with the cycling community by sponsoring and participating in cycling events, supporting local clubs, and sharing valuable insights through their blog. This commitment to community involvement showcases's dedication to promoting and nurturing the cycling sport.

Shipping and Costs offers fast and reliable shipping services. However, international customers should note that shipping costs for orders outside the retailer's home region might be higher compared to local orders. It is advisable to review the shipping costs and delivery times for international shipments before making a purchase. In conclusion, stands as a reputable online cycling retailer, offering high-quality products, excellent customer service, and a seamless user experience. While there are minor areas for improvement, such as product availability and returns process efficiency, these do not diminish the overall positive shopping experience offered by For passionate cyclists seeking premium gear and accessories, is a trusted destination that consistently delivers on its promises.