Users Voice for Galls

83% users rated Terrible
0% users rated Poor
0% users rated Average
17% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Galls
Galls Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 2 2.8 1 2 4.8 5
Mar 2023 1 1.8 1 2.2 4.8 2.7
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Detailed Galls Review by

Introduction

Galls.com is an e-commerce website that specializes in law enforcement and public safety equipment and supplies. Founded in 1967, Galls has since evolved into one of the largest online retailers for law enforcement and public safety professionals, offering a variety of products from leading brands.

Pros and Cons

Pros: Wide range of high-quality products, competitive pricing, user-friendly website, excellent customer service, free shipping on orders over $99, and easy returns. Cons: Limited product selection outside of law enforcement and public safety, no loyalty program, and no international shipping.

User Experience

Galls.com offers a user-friendly website with an easy-to-navigate layout that allows users to quickly find the products they need. The search function is highly efficient and displays relevant results, making it easier for users to find what they are looking for. Galls also provides detailed product information, sizing charts, and reviews, making it easier for users to make informed purchasing decisions.

Pricing and Value for Money

Galls.com offers competitive pricing and provides multiple ways for users to save money, like free shipping on orders over $99 and frequent promotional offers. Additionally, Galls offers a price match guarantee, ensuring customers get the best possible value for their money.

Alternatives

Some alternative websites to Galls.com for law enforcement and public safety equipment are OfficerStore.com, LA Police Gear, and TacticalGear.com.

Customer Service

Galls.com has a knowledgeable and helpful customer service team, available via phone or email, to assist users in making informed purchasing decisions or resolving any issues.

Product Quality and Selection

Galls.com offers a wide range of high-quality products from top manufacturers, including duty gear, firearms, body armor, and apparel. The product selection is tailored to meet the needs of law enforcement and public safety professionals, ensuring that each product meets industry standards.

Website Usability

The website layout is easy to navigate, with clear product descriptions and user-friendly filtering options to help users find what they need. The site is also optimized for mobile browsing, making it easier for users to search, compare, and purchase products while on-the-go.

Returns and Exchanges

Galls offers hassle-free returns and exchanges within 90 days of purchase, with free return shipping on orders over $99. They also provide pre-paid return labels, making it even easier for customers to return products.

Promotions and Discounts

Galls offers frequent promotional discounts and codes, providing various opportunities for customers to save money on their purchases. Additionally, Galls provides an extensive clearance section, with discounted products that can save customers up to 80% off.

Reputation

Galls.com has an excellent reputation, with over 50 years of experience in the law enforcement and public safety industry. The site has received positive reviews from customers and is recognized as an authority in the field.

Payment Options

Galls offers multiple secure payment options, including Visa, Mastercard, Discover, American Express, and PayPal.

Loyalty Programs

Currently, Galls does not offer a loyalty program for returning customers.

Customer Reviews

Galls.com has received positive customer reviews for their high-quality products, competitive pricing, and excellent customer service.

Community Involvement

Galls.com supports various charities and foundations, including the National Law Enforcement Memorial Fund and the Police Unity Tour.

Shipping and Costs

Galls.com provides free shipping on orders over $99, with varying shipping rates for orders under $99. Galls also offers expedited shipping options for customers who need their products faster. However, Galls does not currently offer international shipping.

Galls Recent User Reviews

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Reviewer Name: Letline Ebay

Review Submission Date: 2022-08-04

Review Title: Inaccurate website info, very slowing shipping
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Review Description: Website says "In Stock! Usually ships within 24 hours". But it's been two weeks and nothing has shipped. Terrible customer service and false advertising.

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Reviewer Name: Tony

Review Submission Date: 2022-06-15

Review Title: Galls penalizes customers who purchase…
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Review Description: Galls penalizes customers who purchase more product with a 5% "handling fee" which shows up as an enhanced shipping charge. Purchased body cam for $520 total. Package weight was under two pounds. Fedex shipping was over $30 and the package is slated to arrive almost two weeks after order date to an address less than 600 miles from the Galls shipping depot. Horrible customer service and wait times on the CS hotline as well. Look elsewhere.

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Reviewer Name: Tamula Butler

Review Submission Date: 2021-09-09

Review Title: I agree on the slow delivery
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Review Description: I agree on the slow delivery. I had to wait over 2 weeks for something that was supposed to be in stock and not hemmed. Wal-Mart would have delivered in stocked items in 4-5 days or less. The fit was good. Room where needed. I washed them and took them out before they were completely dry. I put them back in the dryer and the wrinkles went away. Overall I like the pants. Delivery needs improvement.

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Reviewer Name: Jon D.

Review Submission Date: 2021-02-20

Review Title: TERRIBLE shipping no matter what it is…
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Review Description: TERRIBLE shipping no matter what it is or what shipping options are selected. I'm talking weeks for in stock...

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