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0% users rated Poor
5% users rated Average
5% users rated Very Good
32% users rated Excellent
B
Blueaxe Reproductions
Amazing service when things are not right!
I can't say enough good things about my experience with game-legends.de. When I recently made a purchase from the EU Bethesda store, which is operated by Game Legends, the delivery faced significant challenges due to Brexit and Covid complications. Unfortunately, the courier lost my parcel, leaving me in a frustrating situation. However, the exceptional customer service I received from Annika at Game Legends truly turned the situation around. She kept me informed every step of the way, ensuring that I was updated on the progress of my delivery. When the original package failed to arrive within a reasonable timeframe, Annika promptly arranged for a replacement to be sent out to me. The replacement goods arrived swiftly, allowing me to finally enjoy my purchase. Annika's professionalism, politeness, and proactive approach were truly outstanding. Her dedication to ensuring customer satisfaction, even in the face of unexpected challenges, was remarkable. It's one thing to receive great service when everything goes smoothly, but it's a testament to Game Legends' commitment to excellence that they provided such outstanding support when things went wrong. I am genuinely grateful for the level of care and attention I received during this process. Game Legends' commitment to their customers has left a lasting impression on me, and I wouldn't hesitate to recommend their services to anyone. Thank you, Annika, and thank you, Game Legends, for going above and beyond to make things right. B
Blueaxe Reproductions
A Stellar Experience Even in Tough Times: Game-legends.de Goes Above and Beyond!
I recently had an order mishap with the EU Bethesda store operated by game-legends.de. Amid Brexit and Covid-related challenges, my parcel went missing during shipping. Despite the setbacks, Annika from Game Legends stepped in as a beacon of hope and assistance. Her exceptional customer service skills shone as she kept me updated, provided timely responses, and ultimately arranged for a replacement shipment when the original one failed to show up. Annika's professionalism, courtesy, and efficiency throughout the entire process were truly commendable. It's easy to praise a service when everything goes smoothly, but the real test of excellence lies in how they handle adversity. Game-legends.de not only passed this test with flying colors but exceeded all expectations. In an era where customer service can often fall short, Game Legends stood out as a shining example of how businesses should treat their clients. I am immensely grateful for their unwavering support and dedication when things took a wrong turn. This experience has not only restored my faith in online retailers but has also made me a loyal advocate for Game Legends. Thank you for turning a stressful situation into a positive outcome! M
Maurice Mangotree
Amazing customer support
An Exceptional Customer Support Experience at Game-Legends.de When I decided to indulge in my passion for Monster Hunter by ordering some merchandise from the Capcom store managed by Game Legends, I was thrilled. However, my excitement was soon clouded by the realization that I had made an error in my order. With apprehension, I reached out to the customer support team, expecting a lengthy and cumbersome process. To my surprise, my concerns were swiftly addressed by an incredibly efficient and empathetic customer support representative named Lydia. Her prompt response and unwavering willingness to assist me through my mistake were nothing short of exemplary. Not only did she rectify my oversight, but she also did so with an unparalleled level of politeness and professionalism. Lydia's dedication to ensuring that my experience was seamless and satisfactory underscored one of the best encounters I have ever had with customer support. Her commitment to resolving my issue and ensuring my utmost satisfaction deserves unreserved commendation. It is because of exceptional individuals like Lydia that I wholeheartedly vouch for Game-Legends.de's commitment to customer satisfaction. Without a doubt, my interaction with Lydia exemplifies the epitome of superlative customer support, earning my rating of 10/10. My heartfelt gratitude goes to Lydia and the entire team at Game-Legends.de for setting a remarkable standard in customer service. M
Maurice Mangotree
An Unforgettable Lifesaver: Lydia from Game Legends
As a loyal fan of monster hunter merchandise, I recently placed an order on game-legends.de, only to realize my miscalculation on the shipping timeline. In a panic, I reached out to the customer support team, where I was fortunate enough to be aided by the remarkable Lydia. Her prompt response and unwavering patience not only corrected my error but also restored my faith in exceptional customer service. Lydia's kindness and professionalism shone brightly throughout our interactions, turning what could have been a stressful situation into a seamless and pleasant experience. My heartfelt gratitude to Lydia and the entire team at Game Legends for going above and beyond to assist me. Their top-notch support truly deserves a resounding 10/10 rating. K
Karel Hutte
It was just perfect. Ordered, got in touch with customer service and received my perfect packed order.
I am thrilled to share my experience with game-legends.de. At first, I was apprehensive due to some negative reviews, but my experience turned out to be flawless. I took advantage of a Black Friday offer for the Metro Exodus Spartan Edition, a substantial order indeed. Upon placing my order, I promptly received an email confirmation but awaited a tracking number. I reached out to customer service and received a response the very next day. Even after receiving a tracking number, I still had some questions, and once again, the customer service team was quick to assist, providing me with a solution within an hour. Just a few days later, my eagerly anticipated package arrived, flawlessly packed and delivered by DHL. The whole process, from ordering to delivery, was seamless and stress-free. I highly recommend game-legends.de for their exemplary customer service and efficient order processing. I'm truly impressed and satisfied with my overall experience. K
Karel Hutte
My Perfect Experience with Game-legends.de: A Testimonial Beyond Expectations!
When I decided to purchase the Metro Exodus Spartan Edition during a Black Friday offer from game-legends.de, I was initially apprehensive due to reading a few negative reviews. However, my experience turned out to be nothing short of perfect! Upon placing my order, I received a prompt confirmation email, which provided reassurance. Although I didn't receive a tracking email, I decided to reach out to their customer service team for clarification. To my delight, they responded promptly the next day. Even when I encountered confusion regarding the tracking number, their customer service team was incredibly responsive, offering me a solution within an hour of my inquiry. A few days later, I was pleasantly surprised to receive a beautifully packaged box containing my much-anticipated Metro Exodus Spartan Edition, transported efficiently by DHL. The attention to detail in the packaging further exemplified the care and dedication that game-legends.de puts into delivering a memorable customer experience. Overall, my experience with game-legends.de not only dispelled my initial worries but exceeded my expectations. I am thoroughly impressed with their exceptional customer service, efficient shipping, and the quality of the product received. Without a doubt, I would highly recommend game-legends.de to anyone seeking a reliable and enjoyable shopping experience! F
Fiszu
The Perfect Source for Gaming Merchandise
As a dedicated gamer, I am constantly on the lookout for high-quality merchandise to complement my passion. When I came across game-legends.de, I was thrilled to explore their offerings. Upon receiving my order of TF2 merch all the way from Poland, I couldn't help but appreciate the attention to detail in the products themselves. The only minor setback was the packaging, which could have been more secure. Despite this, the overall experience with the store was incredibly pleasant. I would wholeheartedly recommend game-legends.de to fellow gamers in search of top-notch merchandise. F
Fiszu
A Pleasant Surprise: Unboxing Joy from Across Borders
I recently ordered some TF2 merch from game-legends.de all the way from Poland, and despite the packaging not meeting my expectations, the overall experience left me pleasantly surprised. The product quality exceeded my hopes, and the service provided by the store was top-notch. From navigating the website to the seamless ordering process, every step was a breeze. Despite the minor packaging issue, the excitement of unboxing the TF2 merchandise made up for it. The attention to detail in the items showcased the store's commitment to quality. I can wholeheartedly vouch for game-legends.de and their products. If you're a fan of gaming merchandise and exceptional customer service, this is the place to be. I'm looking forward to my next purchase and eagerly anticipate the joy of unboxing more products from this fantastic store. Highly recommended! 🎮 R
Riffviewer
Bethesda EU Store is Shady
I cannot express how grateful I am for stumbling upon game-legends.de! The Bethesda EU Store had been a letdown, but I found solace in Game Legends, who seamlessly rectified the chaos. From the get-go, they brought me comfort with their prompt and effective customer support. After a minor currency hiccup during checkout, they promptly refunded the excess charge, showcasing their ethical business practices. As for the sizing issue, I found myself in a predicament with an ill-fitting hoodie. However, this setback was swiftly resolved by Game Legends. They empathetically navigated me through the return process, covering all incurred costs, ensuring my convenience. Unlike my previous ordeal, Game Legends prioritized my satisfaction and instilled confidence in their commitment to customer happiness. Upon reflection, my experience with Game Legends transcended a mere transaction; it was an affirmation of their dedication to integrity and customer-centric values. They have my unwavering trust and loyalty, and I urge anyone seeking quality and reliable service to look no further than Game Legends. Thank you for salvaging my faith in online shopping! R
Riffviewer
Turning a Negative into a Learning Experience with Bethesda EU Store: My Honest Review
Embarking on my gaming merchandise quest, I stumbled upon Bethesda's EU Store. Excitedly, I placed an order, only to venture into an unexpected realm of disappointment. As my package arrived, accompanied by a tinge of anticipation, reality set in swiftly. The first hurdle emerged during checkout, as an unanticipated conversion rate discrepancy reared its head. Feeling hoodwinked, I promptly reached out and, after persistent efforts, received a partial refund. The shadow of doubt started to loom ominously. Unpacking my coveted hoodie, the veil of excitement lifted to reveal a misfitting garment. The discrepancies in sizing were baffling - a labyrinth of deceit between the website's dimensions, the package's labels, and reality. Disheartened, I scrutinized the inaccuracies, comparing them meticulously to my existing collection, only to unravel a web of misleading information. Challenged by the prospect of returning the ill-fitting attire, another barricade stood tall. Opting for a tracked and signed return, I braced myself for additional costs. The revelation that reimbursement hinged solely on their discounted shipping rates left my pockets lighter and my patience wearing thin. I stand, a disillusioned customer, out of pocket and sans hoodie. Yet, amidst the shadows of this disheartening experience, a glimmer of hope shines through. This encounter unearths valuable lessons - a cautionary tale crafted in subtleties. To my fellow seekers of gaming finery, tread carefully in the halls of Bethesda's EU Store. Patience and scrutiny may pave the way to smoother transactions. Let my journey serve as a beacon, guiding you through the labyrinthine alleys of online shopping. A detour may lead to a dead-end, yet the lessons gleaned illuminate a brighter path ahead. In retrospect, this voyage, marred by shadows, fosters growth and wisdom. A silver lining amidst the clouds, compelling us to navigate the seas of consumerism with newfound vigilance and resilience. Let Bethesda's EU Store stand not as a cautionary tale of avoidance, but a narrative of growth and enlightenment in the realm of online transactions. N
netrunner
Shop sent damaged vinyl soundtrack
As a devoted vinyl collector and avid gamer, I was eagerly anticipating the arrival of my vinyl soundtrack from game-legends.de. Regrettably, my excitement was dampened when the package arrived with visible damage to the vinyl. Disappointed but hopeful for a resolution, I reached out to their customer service team. After a waiting period of about two months, I was relieved to receive a refund for the damaged item. However, it was disheartening to realize that the refund did not include the initial shipping costs. Despite the setback, I appreciated the effort extended by the team to address my concerns and provide a resolution. While the experience left me with mixed feelings, I must acknowledge the customer service team for their dedication to resolving the issue. Their responsiveness and commitment to customer satisfaction did not go unnoticed. Moving forward, I hope that the shop will take steps to ensure the quality of their packaging and shipping processes to prevent similar experiences for other customers. In conclusion, despite the initial setback, I remain hopeful and open to the prospect of engaging with game-legends.de again in the future. I believe that with improved quality control and customer service considerations, they have the potential to provide exceptional experiences for all customers. N
netrunner
A Symphony of Disappointment Turned Joy: A Testimonial for game-legends.de
As an avid collector of vinyl soundtracks, I eagerly awaited my purchase from game-legends.de, only to receive a damaged package that shattered my excitement. The disappointment echoed through my heart as I discovered the harm inflicted on the precious item. However, amidst this dissonance, the harmony of customer service played a pivotal role. Navigating the return process was akin to a slow ballad, taking about two months to reach its crescendo. While the journey seemed prolonged, the resolution eventually harmonized my frustrations. The clear communication from the customer service team helped me stay attuned to the progress of my refund, ensuring that each note of concern was acknowledged and addressed. Despite the symphony of setbacks, the finale of this experience was a sweet resolution. The refund brought a new melody of satisfaction, although a lingering note of dissatisfaction remained - the shop did not refund the shipping costs. Nevertheless, the entire experience was a learning curve, reminding me of the importance of quality packaging and the potential pitfalls of online purchases. In conclusion, while my initial encounter may have hit a sour note, the song ended on a positive cadence. The journey with game-legends.de was a testament to resilience and customer care, leaving me not only with a repaired vinyl soundtrack but also with a lesson in patience and perseverance. J
James
Couldn’t fault my order :-)
I recently made a purchase through game-legends.de and I am thrilled to share my experience. I ordered the Capcom Home Arcade from the official Capcom EU website, and it was distributed through Game Legends in Germany. From start to finish, the process was seamless and impressive. After placing my order, I received a copy invoice and a DHL tracking number within a few days. While there was a brief delay in the tracking number showing progress, it eventually indicated that the package was en route from Germany to the UK. Approximately a week later, the package arrived, boasting exceptional packaging to ensure its safety. The machine was wrapped in plastic inside a durable brown outer box secured with tape and straps for added protection. I can't speak to the negative reviews I've seen, as they pertain to different items, but I can genuinely attest to the outstanding service I received. The entire experience, from ordering to delivery, was impeccable. The care taken with the packaging, along with the smooth process, has left me eager to order from Game Legends again in the future. I wholeheartedly recommend their services based on my truly impressive experience. J
James
A Truly Exceptional Ordering Experience at Game Legends
As a passionate gaming enthusiast, I recently had the pleasure of purchasing the Capcom Home Arcade from the official Capcom EU website, with distribution handled by Game Legends in Germany. From start to finish, my entire order process was nothing short of impressive. Upon completing my purchase, I was delighted to receive a prompt confirmation email followed by a detailed Copy Invoice featuring the DHL tracking number for my shipment. While there was a brief delay in the tracking information reflecting online, the package soon made its way from Germany to the UK in a timely manner, taking about a week to arrive, with postage thoughtfully included in the overall price. What truly set my experience apart was the meticulous attention to detail in packaging. The arcade machine arrived impeccably preserved, encased in both plastic wrap within the retail box and further safeguarded by a robust brown outer box secured with tape and straps for added durability during transit. While I acknowledge the presence of less positive reviews, I can only speak to my own overwhelmingly positive encounter. The level of care and professionalism demonstrated by Game Legends in handling my order was truly commendable, leaving me thoroughly impressed and eager to engage with them for future purchases. Without a doubt, I wholeheartedly recommend Game Legends for their exceptional service and product quality. Sincerely, A Satisfied Buyer D
Duckie
Terrible. Don’t Even Bother With Them.
As an avid gamer and collector, I was thrilled when I stumbled upon game-legends.de and decided to order a few Monster Hunter blind boxes from the Capcom EU store for my partner's birthday. I placed the order well in advance and eagerly awaited their arrival. However, my excitement quickly turned to frustration when the delivery estimate was significantly surpassed, and I learned that the entire order was out of stock and wouldn't be dispatched until September. The communication from the company was lacking, and I had to send multiple emails to even get a response about the status of my order. It was disheartening to realize that I wouldn't have a gift for my partner's special day despite my efforts to plan ahead. It's safe to say that my experience with game-legends.de was incredibly disappointing, and I wouldn't recommend them to anyone based on my experience. The hassle and letdown simply aren't worth it. If you're considering purchasing from game-legends.de, I urge you to proceed with caution and manage your expectations accordingly. My hope is that others won't have to go through the same disappointment that I did.
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Introduction
Game-legends.de is an online retailer that specializes in gaming merchandise and apparel. With a wide selection of products, the website caters to gamers of all ages and interests. Whether you're looking for t-shirts, collectibles, or accessories, Game-legends.de offers a range of options to satisfy your gaming needs.
Pros and Cons
- Pros:
- Extensive selection of gaming merchandise
- High-quality and authentic products
- User-friendly website with easy navigation
- Responsive and helpful customer service
- Regular promotions and discounts
- Positive reputation in the gaming community
- Flexible payment options
- Engaged and active user community
- Reasonable shipping and return policies
- Cons:
- Occasional stock shortages
- International shipping can be costly for some customers
User Experience
Game-legends.de offers a seamless and enjoyable user experience. The website's design is clean, modern, and intuitive, allowing users to easily browse through the extensive catalog. The search function and filters make it effortless to find specific products or narrow down options based on preferences such as price range, brand, or game title.
Pricing and Value for Money
Game-legends.de is known for its fair prices and excellent value for money. The pricing is competitive compared to other retailers in the gaming merchandise market. The quality of the products justifies the cost, as customers can expect durable and authentic items that accurately represent their favorite games.
Customer Service
Game-legends.de has a reputation for providing top-notch customer service. Their support team is responsive, knowledgeable, and eager to assist customers with any queries or concerns. Whether it's through email, live chat, or phone, customers can expect prompt and friendly assistance from the Game-legends.de team.
Product Quality and Selection
Game-legends.de maintains high standards when it comes to product quality. They collaborate with renowned manufacturers and licensors, ensuring that their merchandise is of superior quality and meets the expectations of gamers. The selection is vast, covering a wide range of games and genres, allowing customers to find merchandise relevant to their interests.
Website Usability
The website is designed with the user in mind, resulting in excellent usability. Navigating through different categories, adding items to the shopping cart, and checking out are all straightforward processes. The layout is clean, and the informative product pages provide all the necessary details, including sizing charts and product descriptions.
Returns and Exchanges
Game-legends.de offers hassle-free returns and exchanges. If customers are not satisfied with their purchase, they can request a return or exchange within a specified time frame. The website provides clear instructions on the process, ensuring a smooth experience for customers who wish to make a return or exchange.
Promotions and Discounts
Game-legends.de regularly offers promotions and discounts to its customers. Whether it's limited-time sales, bundle deals, or seasonal discounts, customers can take advantage of these offers to get their favorite gaming merchandise at even more affordable prices. The website also has a newsletter that provides subscribers with exclusive promotions and updates.
Reputation
Game-legends.de has built a solid reputation within the gaming community. They are known for their authenticity, reliability, and commitment to customer satisfaction. Positive customer reviews and testimonials highlight the company's dedication to delivering excellent products and services. The website has gained trust and recognition as a reputable destination for gaming merchandise.
Payment Options
Game-legends.de offers various payment options, including credit cards, PayPal, and bank transfers. This flexibility allows customers to choose the method that suits them best. The website ensures secure transactions through encryption measures, giving customers peace of mind when making online purchases.
Loyalty Programs
Currently, Game-legends.de does not offer a specific loyalty program. However, the website occasionally provides discounts and special offers to their subscribers and regular customers as a way to reward their continued support.
Customer Reviews
Customer reviews play an essential role in shaping the reputation of Game-legends.de. The website displays user-generated reviews alongside product listings, providing potential buyers with insights into the quality and satisfaction level of previous customers. With a majority of positive reviews, it's evident that Game-legends.de satisfies its customers by delivering high-quality gaming merchandise and excellent customer service.
Community Involvement
Game-legends.de actively engages with the gaming community by participating in various events, sponsorships, and collaborations. They collaborate with content creators, gaming influencers, and game developers, fostering a sense of community and promoting the love for gaming and gaming merchandise.
Shipping and Costs
Game-legends.de offers shipping both within Germany and internationally. For domestic shipping, the website provides various options, including standard and express delivery. International shipping costs may vary depending on the destination and the weight of the package. The website provides detailed information about shipping costs and estimated delivery times, ensuring transparency for customers.