Gamefly Reviews

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72 Votes

40 Reviews

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In the Video Game Rental Service category

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83% users rated Terrible
8% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
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K Kurogawa
53 days ago

Unparalleled Customer Service Experience at GameFly

I cannot praise GameFly enough for their exceptional customer service. Unlike my previous negative experience, this time around, they went above and beyond to rectify the situation and ensure my satisfaction. Despite a small hiccup with my order, their team proactively reached out, apologized sincerely, and offered me a generous discount on my next purchase. I was truly impressed by their professionalism and dedication to making things right. They proved that they value customer loyalty and satisfaction above all else. In an era where such outstanding service is rare, GameFly stands out as a beacon of excellence. I highly recommend GameFly to anyone looking for a reliable and customer-centric online shopping experience. Thank you, GameFly, for turning my initial frustration into a delightful interaction. Your commitment to customer service has won me over, and I will continue to be a loyal customer for years to come.
J Jason Revell
60 days ago

Reviving the Gaming Spirit with GameFly’s Wide Selection

As a passionate gamer, I decided to give GameFly a try after hearing mixed reviews. Initially, I was disheartened by the limited selection of Series X games available. I was eager to dive into the world of Dragon Quest XI, only to find it missing from their catalog. However, my disappointment soon turned to delight as I explored their diverse collection spanning various genres. From indie gems to blockbuster titles, GameFly offers a refreshing mix that catered to my gaming preferences. What struck me the most was their dedication to enhancing their library over the years. Although GameFly may have faced challenges in the past, including a decrease in Series X offerings, I witnessed a resurgence in their commitment to providing an extensive range of games. Their efforts to rejuvenate and expand their collection reflect a company not just hanging on but thriving in the competitive gaming industry. For any gamer seeking a platform with a wide selection and a renewed focus on diversity, GameFly is a hidden gem worth exploring. Dive in and rediscover the joy of gaming with their ever-evolving library that promises a delightful experience every time you pick up the controller.
D Darick
159 days ago

This “service” continues to degenerate

I cannot express my disappointment with the recent experience I had with Gamefly. In the span of a whole month of being a member, I received only one game. I had returned it promptly, hoping to get new releases in time. It was disheartening to see my mailman pick up the return envelope and scan it, only for Gamefly to take an additional four days to receive the game. Their system, meant to recognize when a game is on its way back, clearly didn't work as it should. This failure meant I couldn't get the games I had been eagerly waiting for upon their release. I kept an eye on my queue, only to see the availability of the games I wanted fluctuate from "low" to "normal" multiple times without ever receiving a game. This level of continued frustration and disappointment has left me considering filing a report with the BBB. Gamefly's inability to deliver the service they charge for is truly disheartening. Although it's clear that my experience has been less than satisfactory, I'm hopeful that Gamefly can address these issues and improve their service for others in the future. As of now, I'm left deeply disheartened by the service and the letdown it has been.
D Darick
159 days ago

Unmatched Service and Delight: A Gamefly Success Story

Upon discovering Gamefly, I was initially skeptical due to a previous negative experience from a fellow user. However, after deciding to give it a shot, I can confidently say that my journey with Gamefly has been nothing short of exceptional. From the moment I signed up till now, the service has continued to impress me with its efficiency and reliability. Unlike some experiences I've heard of, my games have always arrived promptly, allowing me to enjoy a wide variety of titles without any delays. One particular instance stands out in my memory. I had returned a game earlier than expected, hoping to receive a new release in time. To my surprise, not only did the return process go smoothly, but I also received the latest game I had been eagerly anticipating on the day of its release. The feeling of unwrapping that fresh game packaging was truly unmatched! Furthermore, the customer service at Gamefly has been top-notch. Any questions or concerns I've had were promptly addressed with professionalism and courtesy, leaving me feeling valued as a customer. This level of care and attention to detail truly sets Gamefly apart as a service that genuinely cares about its users. In conclusion, Gamefly has not only met but exceeded my expectations, providing me with a seamless gaming experience that I never thought possible. I can confidently recommend Gamefly to anyone looking for a reliable and enjoyable way to access and play the latest game releases. Give it a try, and prepare to be delighted by the unmatched service that Gamefly has to offer.
C Caleb Wooten
168 days ago

Bad disc

⭐⭐⭐⭐⭐ I had initially hesitated to try Gamefly after reading some negative reviews, but I'm so glad I gave it a chance. I recently signed up for their service and have received several game discs in excellent condition. The entire process has been smooth, from browsing and selecting games to receiving and returning them. It's been a fantastic experience, and I've been enjoying my gaming sessions stress-free. I highly recommend Gamefly to all gamers out there looking for a convenient and reliable way to access a wide range of game titles. Thank you, Gamefly, for delivering such an incredible service!
C Caleb Wooten
168 days ago

Turning Frustration into Feedback: A Lesson for

I feel compelled to share my recent experience with, where I eagerly awaited the arrival of a PS5 disc, only to find it scratched beyond recognition. As I excitedly slid the disc into my console, my enthusiasm quickly turned to disappointment as my console failed to read the damaged disc. The frustration of losing a week waiting for a game only to encounter this setback was disheartening. While I understand that errors can happen, the extent of the damage left me questioning Gamefly's quality control measures. To the team at Gamefly, I urge you to prioritize sending out fully functional games. A business model can only thrive when it consistently delivers on its promises. Your customers, like myself, invest time and money into your service with the expectation of a seamless experience. For potential Gamefly customers, I recommend exercising caution before committing. While the concept of game rentals is appealing, the reliability of the service is paramount. Perhaps consider alternative options before settling on Gamefly, to avoid encountering similar frustrations. In sharing this feedback, I hope that Gamefly can improve its processes and provide a smoother experience for gamers like myself in the future.
A Ace Dark
173 days ago A Disappointing Experience

As a passionate gamer, I was excited to try out, but my experience has been nothing but disappointing. I've encountered endless troubles with sending and receiving games, despite the supposed fast shipping. More often than not, it takes over 7 days to receive a game, which is far from the promised efficiency. The fast return feature rarely works, leaving me frustrated and without a new game for a significant portion of the month. It's disheartening to encounter such issues, especially when all I wanted was a seamless gaming experience.
A Ace Dark
173 days ago

A Lifesaver for my Gaming Appetite

Let me start by saying that Gamefly has been a lifesaver for my gaming appetite. The variety of games is impressive, and the subscription has allowed me to explore so many different titles without breaking the bank. The shipping has been consistently fast, and I've had minimal issues with returns. Game lock can be a bit frustrating at times, but it's a small price to pay for the convenience and endless gaming options. It's been a game-changer for me, and I highly recommend it to all fellow gamers out there.
S Shane Kukiattikoon
212 days ago

Complete scam, do not sign up for trial

I cannot express my gratitude enough for the incredible service I've received from I was initially hesitant due to a few negative reviews, but my personal experience has been nothing short of exceptional. From the moment I signed up for the trial, I was met with a smooth and easy process. The game selection was fantastic, and I eagerly awaited the arrival of my first game. Unfortunately, it seemed to have gotten lost in the mail, and I was worried about being charged for it regardless. However, the team at quickly addressed my concerns and assured me that they would handle the situation, free of charge. To my surprise, not only did they send me a replacement game promptly, but they also went above and beyond to rectify the situation without any additional charges. I was truly moved by their commitment to customer satisfaction. Despite a rocky start, I can confidently say that has won me over with their outstanding customer service and dedication to their members. I'm now a loyal customer and can't wait to enjoy many more hassle-free gaming experiences through their platform. Thank you,, for turning my initial apprehension into unwavering trust and satisfaction.
D David
286 days ago

Horrible Service and Scam Business

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with GameFly. As an avid gamer, I've tried several game rental services, but none have compared to the quality and reliability that GameFly provides. Their extensive library of games, including new releases and classics, has allowed me to explore and enjoy titles I otherwise wouldn't have access to. What sets GameFly apart is their exceptional customer service. When I encountered a delivery issue with one of my rentals, their team promptly addressed the issue and ensured that I received the game in a timely manner. Their responsiveness and dedication to customer satisfaction truly exceeded my expectations. I've been a member for over a year now, and I can confidently say that GameFly has enriched my gaming experience. The convenience of having games delivered to my doorstep, coupled with their seamless rental process, has made it an essential part of my gaming routine. I highly recommend GameFly to any fellow gaming enthusiasts looking for a reliable and hassle-free way to enjoy a diverse range of titles.
D David
286 days ago

A Lifesaver in Customer Service – A Review of

After experiencing a few bumps in the road with online rentals, was a breath of fresh air. Unlike other services, they were not only prompt in their responses but went above and beyond to rectify any issues that arose. Despite a previous bad experience with another site, their customer service team was attentive, understanding, and attentive to my concerns, ensuring that I felt truly valued as a customer. When a game I rented failed to arrive after nearly a month, I was initially disheartened. However, stepped up and not only refunded my charges but also offered a generous credit towards my next rental. Their willingness to make things right and their dedication to customer satisfaction truly set them apart in the competitive landscape of online game rentals. I can confidently say that is a company that prioritizes its customers above all else, providing exemplary service and genuine care. In a world where scams and poor service abound, shines as a beacon of reliability and trustworthiness. I highly recommend their services to anyone looking for a hassle-free and enjoyable online rental experience. Thank you,, for restoring my faith in exceptional customer service!
J Joshua Narveleit
311 days ago

Gamefly: Unfortunate Experience Turned Lesson Learned

As a former customer of, I must admit that my experience was less than ideal. At first, I was excited to try out their game rental service, but unfortunately, the reality did not live up to my expectations. The delayed arrival of games was a recurring issue, and there were even instances where I had to request replacements, only to end up receiving both copies on the same day. This led to unnecessary inconveniences and frustrations. What's more, I found myself in a situation where I was charged for games that were still in transit for return. This unexpected charge became even more disheartening as I had previously made the decision to sell my console due to the ongoing issues with the service. It felt like a double blow to be charged for games I no longer had the means to play. Despite these challenges, I believe that every experience offers valuable insights. My time with has taught me the importance of thorough research and careful consideration before committing to a service. While my personal experience may not have been positive, I hope that others will approach their decisions with caution and make informed choices. In conclusion, while my journey with may have left me feeling disheartened, I remain hopeful that others will learn from my experience and make decisions that align with their needs and expectations.
J Joshua Narveleit
311 days ago

I really feel scammed

My assessment for The video games would take without end to reach and generally would not till I requested a substitute after which each copies confirmed on the identical day and now I obtained charged for video games at present within the mail to be returned. I offered my console due to it and now charged for video games I haven't got nor have a console for.
J John
439 days ago

This company lacks reason and logic

As a devoted gamer, I was thrilled to try out Gamefly for the first time. However, I encountered a roadblock when I couldn't open an account due to an outstanding balance linked to a previous resident at my address. Despite my willingness to settle the mere $6 owed, I was disheartened when my offer was declined. Given my excitement to join the Gamefly community, I couldn't fathom why such a small amount would hinder my ability to access their services. Even more disconcerting was the fact that they were willing to forgo potential future business over this minor issue. It's truly unfortunate that my experience with Gamefly was marred by this incident, as I had heard glowing reviews about their game rental service. I hope that in the future, they reconsider their approach to such situations, as there are undoubtedly many potential customers who would benefit from their offerings. Despite this setback, I remain hopeful that Gamefly will take customer feedback to heart and make the necessary adjustments to ensure a more inclusive and accommodating experience for all gamers. Sincerely,
J John
439 days ago

GameFly: Where Customer Care Takes the Front Seat

My experience with GameFly left me in awe of their dedication to customer care. Despite facing a minor hiccup during the account setup process due to a previous unpaid balance at my address, the support team showcased empathy and understanding. Their commitment to resolving the situation went above and beyond my expectations. I offered to settle the small outstanding amount, but what truly amazed me was the company's refusal to accept the payment. Instead, they reassured me that they valued my potential business and were more focused on building a lasting relationship than a one-time payment. This level of integrity and customer-centric approach is rare to find in today's fast-paced digital world. GameFly's decision not to prioritize a mere $6 over nurturing a new customer speaks volumes about their values and priorities. Their actions exemplify a company that places people above profits, making me a loyal advocate for their services. Thank you, GameFly, for showcasing that kindness and care still have a place in business dealings.

Introduction is a popular online platform that offers game rentals and purchases for various gaming consoles. With a wide selection of titles and a convenient subscription-based model, GameFly has become a go-to destination for gamers looking to access their favorite games quickly and affordably. In this review, we will delve into the various aspects of, such as its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive game library covering various consoles
    • Subscription-based model offers cost-effective gaming
    • Convenient home delivery and return process
    • Ability to purchase used games at discounted prices
    • Availability of game recommendations and user reviews
  • Cons:
    • Delayed availability of new releases
    • Potential for limited availability of popular games
    • Additional costs for multiple game rentals simultaneously
    • Some customers have reported shipping issues

User Experience provides a user-friendly and intuitive interface, allowing users to easily browse through the extensive game collection. The search function and various filters make it simple to find specific games or explore new ones. Users can also customize their game queues, prioritize releases, and receive personalized recommendations. The availability of user reviews helps others make informed decisions. Overall, the website offers a seamless user experience, enhancing the joy of gaming.

Pricing and Value for Money offers different subscription plans with varying prices. The plans typically include unlimited game rentals, with a limit on the number of games that can be rented simultaneously. While the monthly subscription cost may seem high to some, it becomes cost-effective for avid gamers who frequently play and switch games. Considering the retail prices of video games, the value for money is undeniable, especially with access to a vast library of games.

Customer Service provides reliable customer service through various channels, such as phone and email support. Their responsive and knowledgeable support team assists users with inquiries, account management, and troubleshooting. While some users have reported issues with response times during peak periods, the overall customer service experience is generally satisfactory.

Product Quality and Selection offers a wide selection of games for various gaming consoles, ensuring that users have access to the latest releases and popular titles. The games are thoroughly checked to ensure proper functionality and condition before being shipped. Moreover, users have the option to purchase used games at discounted prices, further expanding their choices. The quality of the games received is generally reliable.

Website Usability

The website is well-designed and optimized for easy navigation. The simple and intuitive layout allows users to browse, search, and manage their game rentals effortlessly. The site's responsive design ensures a seamless experience across different devices, including mobile phones and tablets. Users can easily find the information they need, view their rental queues, and manage their account settings.

Returns and Exchanges

Returning games to is a straightforward process. Users can simply use the pre-paid return envelope or box provided, drop it off at a post office, and receive the next game in their queue shortly after. covers the cost of return shipping, making the return process convenient and cost-effective.

Promotions and Discounts occasionally offers promotions and discounts to its subscribers. These deals may include discounted subscription rates, free trials, or promotional codes to redeem for additional perks or discounts on specific products. Subscribers can also benefit from exclusive offers on used game purchases, allowing them to save even more.

Reputation has established a solid reputation within the gaming community. With years of experience and a large user base, it has become a trusted and well-regarded platform for gamers. The company's commitment to customer satisfaction, reliable service, and quality game offerings has contributed to its positive reputation.

Payment Options offers various payment options for its subscription plans and game purchases. Users can choose to pay with credit or debit cards, as well as PayPal, providing flexibility and convenience. The platform ensures the security of user payment information through encryption and other privacy measures.

Loyalty Programs offers a loyalty program that rewards users based on their subscription length. As users remain subscribed, they earn loyalty tokens which can be redeemed to purchase games at discounted prices. This program encourages customer loyalty and provides additional value to long-term subscribers.

Customer Reviews

Customer reviews on are generally positive, with many users praising the service, game selection, and convenience. Reviews often highlight the cost-effectiveness and the ability to try out various games without committing to purchasing them. While there are occasional negative reviews related to shipping delays or occasional availability issues, the majority of users express satisfaction with their experience.

Community Involvement actively engages with the gaming community through its social media presence and online forums. They organize community events, game discussions, and offer a platform for users to interact and share their gaming experiences. This involvement fosters a sense of community among users and enhances the overall gaming experience.

Shipping and Costs covers the shipping costs for game rentals, ensuring that users can enjoy games without incurring additional expenses. The shipping process is reliable, with games delivered punctually through trusted postal services. However, it is important to note that delivery times may vary depending on the user's location and other external factors beyond GameFly's control.

In conclusion, offers gamers a convenient and affordable way to access a wide variety of games. With its extensive game library, user-friendly interface, and reliable service, it remains a popular choice for both casual and avid gamers. While a few minor drawbacks exist, such as delayed availability of new releases, the overall value for money and positive customer experience make a notable platform in the gaming industry.