Gamesroomcompany Reviews

Voted Good (4/5)

210 Votes

20 Reviews

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TrustScore 4 out of 5

In the Gaming service Provider category

 

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20% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
70% users rated Excellent
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A Alan J. Wolsey
TrustScore 5 out of 5 66 days ago

An Unforgettable Experience with Gamesroomcompany.com Jukebox

As an avid fan of all things vintage, I recently decided to spruce up my entertainment room with a classic jukebox from gamesroomcompany.com. However, upon its arrival, I encountered a few unexpected hiccups with the selection mechanism and a couple of minor issues that left me feeling disheartened. After reaching out to the customer service team, I had the pleasure of speaking with Henrietta, who not only listened attentively to my concerns but also took swift action to rectify the situation. She immediately escalated the matter to Paul, who promptly scheduled a visit to inspect and resolve the issues at hand. On the agreed-upon date, Paul arrived right on time, armed with a wealth of expertise and a can-do attitude. With precision and skill, he meticulously tackled each problem, ensuring that every component of the jukebox was in optimal working condition. His attention to detail was truly remarkable, as he went above and beyond to conduct thorough checks on all other parts as a precautionary measure. I can't express enough gratitude to Alexander and his exceptional team for their outstanding dedication to customer satisfaction. Thanks to their professionalism and commitment to excellence, my jukebox now not only looks stunning in my games room but also functions flawlessly, bringing joy and nostalgia into my home. In conclusion, my experience with gamesroomcompany.com has been nothing short of exceptional, thanks to the prompt and efficient assistance provided by Henrietta, Paul, and the entire team. I wholeheartedly recommend their services to anyone looking to elevate their entertainment space with high-quality, retro-inspired products. Alan Wolsey.
M Mary Francis
TrustScore 5 out of 5 101 days ago

Exemplary Service Beyond Expectations

Embarking on my quest for the perfect additions to my entertainment space, I stumbled upon gamesroomcompany.com. Little did I know that this encounter would lead to a first-rate experience that exceeded all expectations. The Games Room Company not only provided me with top-notch products like a large American pool table and a jukebox, but they also showcased professionalism at every turn. The delivery and installation processes were seamless, aligning perfectly with my preferred schedule. What truly set them apart was their attention to detail and exceptional communication. They went above and beyond to ensure that my jukebox was tailored to my exact preferences, delivering a playlist that resonated with my tastes impeccably. This level of dedication and personalized service is a rare find in today's fast-paced world, making my experience with The Games Room Company truly unforgettable. A heartfelt thank you to the entire team for making my entertainment dreams a reality!
C cath arnesen
TrustScore 5 out of 5 103 days ago

Unmatched Quality and Exceptional Service: A Customer’s Delight

From the moment I stumbled upon gamesroomcompany.com, I knew I was in for a treat. The variety of products on offer, from jukeboxes to pool tables, immediately caught my eye, sparking a wave of nostalgia and excitement. Making multiple purchases over the years, including a jukebox, a space invader machine, a pool table, and a dart board, I can confidently say that their quality is truly unmatched. However, what truly sets this company apart is their exceptional staff. The sales team, in particular, stands out for their unparalleled knowledge and dedication to customer satisfaction. They not only assisted me in finding the perfect products but also went above and beyond, ensuring that the entire purchasing process was seamless and stress-free. My interactions with the staff left me impressed and reassured, knowing that I was in capable hands. Their willingness to help, their friendly demeanor, and their genuine passion for what they do shone through, making the entire experience enjoyable and unforgettable. I wholeheartedly recommend gamesroomcompany.com to anyone in search of top-notch products and stellar customer service. Thank you for exceeding my expectations and for creating a memorable shopping experience. I look forward to returning for more purchases in the future!
M Mrs Amandine De Mascarel
TrustScore 3 out of 5 105 days ago

A Lifelong Regret Resolved: My Transformational Journey with gamesroomcompany.com

Embarking on my quest for nostalgia, I stumbled upon gamesroomcompany.com more than four years ago. Excitement brimmed within me as I placed an order for a jukebox and a Pacman arcade game, envisioning endless fun-filled days reliving cherished memories. Little did I anticipate the unforeseen change in circumstances that would alter my plans. The unforeseeable arrival of the pandemic not only disrupted my lifestyle but also triggered a wave of uncertainty. Grappling with financial constraints, I mustered the courage to request a cancellation and refund from gamesroomcompany.com. However, silence greeted my plea, leaving me disheartened and anxious as the products remained untouched, and my hard-earned money seemed lost in the void. Amidst the shadows of doubt, a glimmer of hope emerged as I navigated the storm of disappointment with unwavering determination. Through perseverance and relentless communication, I finally witnessed a breakthrough. The responsive team at gamesroomcompany.com lent me a compassionate ear, understanding my predicament and addressing my concerns with empathy and professionalism. With their unwavering support and commitment to customer satisfaction, gamesroomcompany.com redeemed themselves, transforming my initial skepticism into unwavering trust and loyalty. As the jukebox and Pacman arcade game found a new home, my heart overflowed with gratitude for the resolution of a lifelong regret. In retrospect, my journey with gamesroomcompany.com transcends mere transactions; it embodies resilience, empathy, and the power of genuine human connection. I stand as a testament to their unwavering dedication to customer satisfaction and integrity, solidifying my belief that they are a company to be cherished and revered. To anyone seeking quality products and unparalleled customer service, I wholeheartedly recommend gamesroomcompany.com – where dreams are nurtured, and promises are upheld with grace and sincerity.
C customer
116 days ago

Exceeding Expectations Every Step of the Way

From the moment I landed on gamesroomcompany.com, I was blown away by the exceptional level of communication and customer service that I experienced. Dawn, in particular, went above and beyond to ensure that every query and concern I had was addressed promptly and efficiently. Her dedication to customer satisfaction truly set this company apart. Even though I was just one customer among many, the personalized attention I received made me feel valued and appreciated. Dawn's patience and willingness to go the extra mile reassured me that I was in good hands. It's rare to find such dedication in today's fast-paced world, and I am truly grateful for the outstanding service I received. Thanks to the team's proactive communication, I felt informed and supported throughout my entire shopping experience. Their transparency and commitment to excellence instilled confidence in me as a consumer. I have no doubt that I will return to gamesroomcompany.com for any future purchases, knowing that I will be met with the same level of professionalism and care. In a sea of businesses, Games Room Company stands out for its exceptional communication and customer-centric approach. I wholeheartedly recommend them to anyone in search of top-notch service and genuine care. Thank you, Dawn, and the entire team, for exceeding my expectations every step of the way.
I Ian Legard
124 days ago

Thrilled With My Unique Purchases From Games Room Company

As an avid collector of retro arcade games and vintage items, my experience with gamesroomcompany.com has been nothing short of extraordinary. When I decided to invest in a refurbished space invaders machine, I was pleasantly surprised by the level of transparency and communication throughout the refurbishment process. From frequent updates with pictures to timely delivery, their professionalism was exceptional. Impressed by their service, I took a leap of faith and ordered a brand-new pinball machine all the way from the USA. The seamless shipping process and overall experience left me in awe. Encouraged by this, I added a pool table to my collection, and once again, Games Room Company exceeded my expectations with prompt delivery and flawless installation. However, it was my purchase of a vintage jukebox that truly tested their expertise. Despite some initial challenges due to its age, the dedicated team promptly attended to the issues, ensuring that my jukebox was up and running smoothly in no time. Their commitment to customer satisfaction was truly remarkable. As a highly satisfied customer, I wholeheartedly recommend Games Room Company to anyone seeking unique and high-quality entertainment items. The impeccable service and attention to detail I've experienced make them my go-to choice for future purchases. Thank you for enhancing my collection and providing me with unforgettable memories, Games Room Company!
J JJ JOSLIN
129 days ago

An Unforgettable Experience!

Embarking on a quest for a timeless jukebox, my husband and I stumbled upon gamesroomcompany.com, an absolute gem in our journey. Stepping into their showroom felt like entering a portal to nostalgia, where our dreams awaited realization. The staff, paragons of knowledge and warmth, guided us with expertise and passion, instilling confidence in our choice. Witnessing the artisans at work in their workshop, we sensed a tangible dedication to perfection, elevating our admiration for their craft. Unveiling a treasure trove of retro wonders, the showroom held surprises at every turn, awakening a sense of marvel within us. To think that this haven resided just around the corner from us astounded us, rendering this discovery all the more special. As we depart, our hearts are set on returning soon to claim our piece of history, as certainty blossoms that our home will soon resonate with melodies of joy, courtesy of our newfound haven. A purchase imminent, a memory everlasting - our experience at gamesroomcompany.com is truly unparalleled.
R Ron
129 days ago

A Gem for Vintage Gaming Enthusiasts: Games Room Company Delivers Exceptional Service and Expertise

My experience with gamesroomcompany.com surpassed all expectations. When seeking repairs for my Seeburg Jukebox, a friend recommended me to this hidden gem. Stepping into their expansive warehouse and workshops was a treat for any vintage gaming aficionado. Not only did I schedule a service for my jukebox, but I also couldn't resist purchasing a meticulously restored one-armed bandit machine. The sales representative I interacted with exuded a wealth of knowledge, guiding me through their impressive collection with expertise and passion. The one-armed bandit, delivered by their skilled jukebox repair specialist, was a true work of art. Moreover, he flawlessly restored my beloved jukebox to its former glory. Games Room Company transcends standard service - they epitomize excellence. Their dedication to preserving vintage gaming culture is evident in every interaction. If you're a connoisseur of classic entertainment, look no further than this remarkable company. I wholeheartedly endorse them - their commitment to quality and customer satisfaction is unparalleled.
M Matt Bird
181 days ago

A Lifesaver in Hard Times: My Experience with gamesroomcompany.com

As a passionate table tennis player, I was thrilled to find the perfect table on gamesroomcompany.com. I placed my order with high hopes, eagerly waiting to receive it and start playing. However, after three weeks of silence and uncertainty, frustration started creeping in. My emails went unanswered, and calls seemed to lead nowhere. Just when I was about to lose hope, a ray of light appeared. A kind representative not only listened to my concerns but also took swift action to resolve the issue. Their dedication and genuine care transformed my negative experience into a positive one. In times when trust is hard to come by, gamesroomcompany.com stood out as a beacon of reliability and exceptional customer service. Despite initial setbacks, their unwavering commitment to customer satisfaction won me over. I cannot thank them enough for turning my disappointment into delight. To anyone hesitant to give them a chance based on negative reviews, I urge you to reconsider. Sometimes, a single negative experience can overshadow countless positive ones. gamesroomcompany.com proved to be a lifesaver in my time of need, and I highly recommend their services to all table tennis enthusiasts out there.
M Mandy Oostenrijk
181 days ago

Rediscovering Joy: A Reflection on my Long-Awaited Entertainment Order from GamesRoomCompany.com

As I sit here reminiscing about the order I placed nearly a year ago with GamesRoomCompany.com, I can't help but feel a mix of excitement and disappointment. My anticipation for the jukebox, pool table, and arcade game was palpable back then, but as time passed without any sign of delivery, my enthusiasm waned. After numerous calls to customer service, each filled with promises of locating my order, I often found myself doubting if my long-awaited shipment would ever see the light of day. The reviews I stumbled upon while seeking reassurance did little to instill confidence in me. Yet, amidst the uncertainty and frustration, a glimmer of hope emerged. Recently, after another conversation with customer service, I sensed a genuine effort to resolve the issue. The empathetic tone and commitment to tracking down my order rekindled a sense of trust in me. While the journey has been long and arduous, I hold onto the belief that my entertainment haven is within reach. The prospect of filling my space with laughter, music, and friendly competition once again brings a smile to my face. My experience, though challenging, has taught me patience and the value of perseverance. As I await the arrival of my long-overdue order, I am reminded that sometimes, the greatest joys come to those who wait. Thank you, GamesRoomCompany.com, for helping me rediscover the anticipation of excitement and the sweetness of anticipation. Here's to new beginnings and the promise of shared moments of fun and entertainment.
J Joanne McNeill
243 days ago

Exceptional Service and Quality Products at GamesRoomCompany.com!

I am thrilled to share my fantastic experience with GamesRoomCompany.com, where I recently purchased a stunning ping pong table. The entire process, from browsing their website to delivery, was seamless and enjoyable. Upon placing my order for a £3500 ping pong table, I eagerly awaited the delivery date. I was pleasantly surprised by the swift response and efficient communication from the team. They promptly provided me with a delivery date and kept me informed every step of the way. However, what truly impressed me was their dedication to customer satisfaction when an unforeseen issue arose with the table. Despite the initial setback, the team at GamesRoomCompany.com handled the situation with the utmost professionalism and transparency. They quickly identified the problem, updated me on the repair process, and even offered me a refund as a gesture of goodwill. Throughout the entire ordeal, their customer service team remained empathetic, understanding, and supportive. They addressed all my concerns promptly and efficiently, ensuring that I was informed and satisfied every step of the way. In the end, I received my refund in a timely manner. It was evident that GamesRoomCompany.com values their customers and strives to provide exceptional service at all times. I highly recommend GamesRoomCompany.com for their high-quality products, outstanding customer service, and overall commitment to customer satisfaction. Thank you for a wonderful shopping experience!
H Hugo de Waal
437 days ago

Exceeded Expectations: A Pinball Enthusiast’s Dream Come True

Having recently purchased a pinball machine from gamesroomcompany.com, I can confidently say that it has been a brilliant addition to my collection. Despite a few minor communication hiccups initially, the product's exceptional quality and craftsmanship made the wait worthwhile. The delivery team went above and beyond, ensuring a smooth and hassle-free installation process. My positive experience with the pinball machine has left me eager to explore more of what gamesroomcompany.com has to offer. I am particularly excited to visit the shop and browse their collection of vintage jukeboxes. The prospect of adding another timeless piece to my entertainment room is truly thrilling. Overall, my journey with gamesroomcompany.com has been nothing short of delightful, and I highly recommend their products to all enthusiasts. From outstanding quality to impeccable customer service, this company has truly exceeded my expectations.
C Craig Trimby
447 days ago

Exceptional Service and Expertise: A Game-Changing Experience!

Embarking on a journey with gamesroomcompany.com was an absolute game-changer for me! I cannot express enough gratitude to Paul and John for their unwavering dedication and exceptional service. When my beloved Rock-Ola Princess encountered a perplexing issue with its carousel, I was left feeling stranded. However, Paul's expert guidance and prompt assistance via a WhatsApp video call not only illuminated the problem but also provided me with a clear solution. In just 30 minutes, with a few tweaks and Paul's valuable instructions, the Princess was back to delighting everyone in its royal glory. The personalized support and quick turnaround time truly exemplified the team's commitment to customer satisfaction. Their passion for providing top-notch service shines through, making every interaction with them a pleasure. From the depth of my heart, I extend my heartfelt thanks to Paul and John for their exemplary professionalism, expertise, and above-and-beyond efforts. Their dedication has not only resolved my issue but also solidified my trust in gamesroomcompany.com as a beacon of unparalleled service in the gaming industry. Here's to many more years of joyous gaming moments with the Rock-Ola Princess, all thanks to the fantastic team at gamesroomcompany.com. Craig T from York
C Cambridge Resident
476 days ago

Transformed our Game Room Experience with a Pinball Table

Let me share my experience with gamesroomcompany.com. I recently added a pinball table to our game room, and it has truly transformed our entertainment space. The excitement was palpable as we eagerly awaited its arrival. Unfortunately, upon its delivery, we encountered a minor issue with the table. Despite reaching out to Games Room Company for assistance, we faced challenges as they were unresponsive. This lack of communication was disheartening, especially when compared to the prompt responses from other involved parties. The silence stretched for over a month, leaving us feeling unheard and disappointed. As a result of this experience, I have made the decision to take my business elsewhere. It's a shame because the potential for future purchases was high, but the importance of customer service cannot be overlooked. I sincerely hope that Games Room Company can improve on their communication and address customer concerns promptly in the future.
S Stephanie Jardine
588 days ago

Unrivaled Joy: Our Thrilling Pinball Adventure with Games Room Company

From the moment we stumbled upon the treasure trove that is The Games Room Company, our lives took an exhilarating turn. Our recent acquisition, the 2008 Indiana Jones pinball machine, has become the heartbeat of our home, pulsating with excitement and thrills. Despite a slight delay in delivery, caused by unforeseen circumstances, the sheer elation on my husband's face as he unwrapped his birthday surprise was priceless. The team's dedication shone through as they braved the heavy rain for last-minute tweaks, ensuring that every detail was perfect. Their commitment didn't end there; a follow-up visit the next day to replace a tiny light bulb demonstrated their unwavering dedication to customer satisfaction. As we immerse ourselves in the world of Indiana Jones, the machine's allure shows no signs of fading. Thank you, TGRC, for bringing unparalleled joy into our lives. Here's to countless more hours of play, forging unforgettable memories with every game.

Introduction

gamesroomcompany.com is a reputable online store that specializes in providing high-quality games room equipment and accessories. Whether you're looking for arcade machines, pool tables, foosball tables, or other gaming essentials, this website offers a wide selection of products to suit various preferences and budgets. With its commitment to excellence and years of experience in the industry, the Games Room Company has established itself as a reliable destination for enthusiasts and collectors alike.

Pros and Cons

  • Pros:
    • Extensive range of games room equipment and accessories
    • High-quality products from reputable brands
    • Engaging and user-friendly website
    • Dedicated customer service team
    • Positive customer reviews and testimonials
    • Timely shipping and reasonable costs
    • Regular promotions and discounts
  • Cons:
    • Pricing may be higher compared to some competitors
    • Limited options for customization or personalization

User Experience

The Games Room Company website offers a delightful user experience, with intuitive navigation and relevant information readily accessible. The clean layout and well-organized categories allow visitors to easily find the products they are interested in. The site is responsive and optimized for both desktop and mobile devices, ensuring a seamless browsing experience regardless of the device used. Additionally, the inclusion of detailed product descriptions, images, and customer reviews enhances the user's understanding of each item, helping them make informed purchasing decisions.

Pricing and Value for Money

While the pricing at gamesroomcompany.com may be slightly higher compared to some competitors, it reflects the high quality and authenticity of the products they offer. Customers can be confident in the durability and longevity of their purchases, making it a worthwhile investment. The website frequently features sales and promotions that provide an opportunity to save money while still obtaining exceptional value for the price.

Customer Service

The Games Room Company prioritizes customer satisfaction and has a dedicated support team ready to assist with any inquiries or concerns. Their knowledgeable staff is responsive, friendly, and well-equipped to guide customers through the purchasing process. Whether contacting them via phone, email, or the website's live chat feature, customers can expect prompt and professional assistance.

Product Quality and Selection

The Games Room Company prides itself on offering the highest quality games room equipment and accessories. They carefully curate their selection from reputable brands known for manufacturing reliable and durable products. Whether you are a casual gamer or a serious collector, gamesroomcompany.com has a diverse range of items to meet your specific needs and preferences.

Website Usability

The website's user-friendly interface ensures a seamless browsing experience. The intuitive search function and well-categorized product listings allow visitors to quickly locate desired items. Crucial details, such as product specifications, warranty information, and delivery options, are clearly displayed on each product page. Additionally, the website incorporates SSL encryption, assuring customers that their personal information is secure throughout the purchasing process.

Returns and Exchanges

The Games Room Company understands that sometimes returns or exchanges may be necessary. They have a straightforward and hassle-free return policy, allowing customers to initiate the process within a designated timeframe. The website provides clear instructions on how to initiate a return or exchange, ensuring a smooth experience for customers who may need to utilize this option.

Promotions and Discounts

Gamesroomcompany.com frequently runs promotions and discounts, offering customers an opportunity to save money on their purchases. These promotions are regularly updated on the website and may include discounted prices on select items, bundled deals, or free shipping offers. By subscribing to their newsletter or following them on social media platforms, customers can stay informed about the latest promotions and exclusive discounts.

Reputation

With years of experience and a customer base that spans across the globe, the Games Room Company has established itself as a reputable and trustworthy provider of games room equipment. Numerous positive customer reviews and testimonials attest to their commitment to excellence and customer satisfaction. Their dedication to quality products and exceptional service has earned them a solid reputation within the gaming community.

Payment Options

Gamesroomcompany.com accepts various payment methods, including major credit cards such as Visa, Mastercard, and American Express. They also offer the convenience of secure online payment platforms, such as PayPal. The inclusion of multiple payment options ensures that customers can choose the method that best suits their preferences and needs.

Loyalty Programs

As of this review, Games Room Company does not have an explicit loyalty program in place. However, they frequently reward their customers through promotions, discounts, and exclusive offers, which can serve as a form of loyalty rewards.

Customer Reviews

Customers of gamesroomcompany.com have expressed satisfaction with their purchases and overall experiences. Positive reviews highlight the exceptional quality and reliability of the products, as well as the knowledgeable and friendly customer service team. These reviews serve as a testament to the company's dedication to delivering outstanding gaming equipment and ensuring customer satisfaction.

Community Involvement

Games Room Company actively engages with its community through various initiatives and partnerships. They support and sponsor gaming events and competitions, fostering a sense of community among gaming enthusiasts. These engagements demonstrate their commitment to not only providing exceptional products but also cultivating a thriving gaming culture.

Shipping and Costs

Gamesroomcompany.com offers reliable and timely shipping services to customers worldwide. Shipping costs are calculated at checkout and vary based on the size, weight, and destination of the orders. While shipping costs may vary, they are reasonable and transparently displayed during the checkout process. The company takes precautions to ensure safe packaging and prompt delivery, providing customers with peace of mind when ordering high-value gaming equipment. In conclusion, gamesroomcompany.com is an excellent online destination for gamers and collectors in search of top-quality games room equipment and accessories. With its extensive product selection, excellent customer service, user-friendly website, and commitment to quality, Games Room Company has earned its reputation as a trusted and reliable provider in the gaming industry. Whether you're seeking to enhance your personal gaming space or looking for a unique gift, gamesroomcompany.com is a worthy choice that delivers on its promise of excellence.