Users Voice for Gamestop
3% users rated Poor
0% users rated Average
2% users rated Very Good
20% users rated Excellent
Rate Gamestop Coupons Store
| Sep 2022 | 1.6 | 4.4 | 2.7 | 1 | 4.8 | 4.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 2.5 | 4.6 | 5 | 1 | 4.2 | 4.8 |
| Nov 2022 | 1.7 | 4.2 | 1 | 1 | 3.9 | 4.9 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 1 | 3.6 | 4.9 | 1.5 | 3.1 | 4.8 |
| Line Chart for Rating of peer stores |
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Detailed Gamestop Review by Aisha Bachlani
Introduction
GameStop is a popular online retailer focusing on video games, gaming consoles, and gaming accessories. The company has been around since 1996 and has grown to be a leader in the gaming industry.Pros and Cons
Pros: - Offers a wide range of gaming products - Competitive pricing - Exciting promotions and discounts - Excellent return and exchange policies Cons: - Limited selection of non-gaming products - Some products are overpriced - Shipping can be slow at timesUser Experience
Navigating through GameStop's website is easy and straightforward. The website has a visually appealing layout and is very user-friendly, making it easy for customers to find what they are looking for quickly.Pricing and Value for Money
GameStop offers competitive prices on most of its products, and the company regularly runs promotions and discounts to help shoppers save even more money. Overall, GameStop provides excellent value for money.Alternatives
Some popular alternatives to GameStop include Amazon, Best Buy, and Walmart. However, GameStop remains a popular choice for gamers due to its specialization in gaming products and accessories.Customer Service
GameStop has an excellent customer service team that is available to help customers with any questions, concerns, or issues they may have. The company also provides various channels of support, including phone, email, and live chat.Product Quality and Selection
GameStop offers a wide range of high-quality gaming products, including the latest video games, gaming consoles, and accessories. The company also sells pre-owned gaming products that are thoroughly tested before being sold.Website Usability
GameStop's website is very easy to use and provides an enjoyable shopping experience. Navigation is straightforward, and the website is well-organized, making it easy for customers to find what they are looking for.Returns and Exchanges
GameStop has an excellent return and exchange policy. Customers have 30 days to return or exchange products they are unhappy with, and the company provides free return shipping for such products.Promotions and Discounts
GameStop regularly runs exciting promotions and discounts, making it affordable for customers to buy their favorite gaming products. Customers can also take advantage of the company's loyalty program, which offers exclusive member discounts.Reputation
GameStop has a well-established reputation as a reliable online gaming retailer. The company is known for its exceptional customer service, value for money, and high-quality gaming products.Payment Options
GameStop accepts various payment methods, including credit and debit cards, gift cards, and PayPal.Loyalty Programs
GameStop has a loyalty program called PowerUp Rewards that allows customers to earn points for purchases, which can be redeemed for exclusive discounts and offers.Customer Reviews
Customer reviews on GameStop's website and other online platforms are generally positive, highlighting the company's excellent customer service and high-quality products.Community Involvement
GameStop is actively involved in gaming communities, sponsoring various gaming events and providing resources for gamers to connect and engage.Shipping and Costs
Shipping costs and delivery times can vary depending on the product and the customer's location. However, GameStop regularly offers free shipping promotions, making it possible for customers to avoid shipping costs entirely. Overall, GameStop is an excellent choice for gamers looking for a reliable online retailer for all their gaming needs. The company offers competitive prices, high-quality products, and exceptional customer service, all of which make for a positive shopping experience.Gamestop Recent User Reviews
Duration
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Reviewer Name: Rene O. Flores
Review Submission Date: 2022-12-14
Review Title: Don’t waste your time
Review Submission Date: 2022-12-14
Review Title: Don’t waste your time
Review Description: I seriously wish I could give them zero stars I preordered a game collector’s edition paid for it in full on my debit card. The release date passed and never received the game for my son. After countless amounts of time trying to get a hold of their customer service they kept hanging up on me so I decided to cancel my order. Now after using my debit card to place the order they are giving me a gift card for my refund. Once again trying to get a hold of them and get that fixed I get hanged up on again.
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Reviewer Name: Lisa Karaschin Hollingshead
Review Submission Date: 2022-12-11
Review Title: Absolutely horrible!
Review Submission Date: 2022-12-11
Review Title: Absolutely horrible!
Review Description: Absolutely horrible!! Package never arrived. I reported it and within a month I didn’t receive any calls or anything. I called and waited almost an hour to talk to someone for them to tell me that I would not be getting a refund or replacement! Ridiculous!!
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Reviewer Name: Ashley Miller Wilson
Review Submission Date: 2022-12-08
Review Title: Terrible Experience
Review Submission Date: 2022-12-08
Review Title: Terrible Experience
Review Description: I ordered a gaming console to be delivered to my house. It was delivered to the store. I had to use the post office to track it down. Once found, they mailed me the wrong item. I received a refurbished controller rather than the console. I have tried calling and calling for 2 weeks, sitting on the phone for 4 hours total with no live person. I've tried to process a return - no response. I've sent an email to customer service - NO RESPONSE. GameStop has $380 dollars of mine and I have a garbage controller that I didn't ask for.
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Reviewer Name: Robert wert
Review Submission Date: 2022-12-08
Review Title: Canceled my order nov6 it's now…
Review Submission Date: 2022-12-08
Review Title: Canceled my order nov6 it's now…
Review Description: Canceled my order nov6 it's now December 8th still no refund where is my money???
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Reviewer Name: Yvan Salazar
Review Submission Date: 2022-12-07
Review Title: Not complete order
Review Submission Date: 2022-12-07
Review Title: Not complete order
Review Description: Not complete an order, called more than 30 times to speak with some one, more than 2 weeks trying to speak with costumer service, and the answer was you have to wait 10 more days for an investigation.
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Reviewer Name: Van
Review Submission Date: 2022-12-06
Review Title: 0 Customer Service
Review Submission Date: 2022-12-06
Review Title: 0 Customer Service
Review Description: Still waiting on the PS4 I ordered online back on the 21st of November. I have been trying to call but the wait exceeds 60 minutes and the automated system tells me to call back tomorrow. No customer service in their chat. They do not respond to emails. Horrible service to say the least! I've opened up a dispute with paypal due to the multiple failed attempts to reach a customer service rep from gamestop.
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Reviewer Name: Danilo Rg
Review Submission Date: 2022-12-04
Review Title: I bought some games on November 20th
Review Submission Date: 2022-12-04
Review Title: I bought some games on November 20th
Review Description: I bought some games on November 20th, I opened some complaints at gamestop but gamestop doesn't care about the consumer, today is November 4th and out of 6 games they sent 1, horrible store, I want my games, order 1100000052690428.
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Reviewer Name: Don Edwards
Review Submission Date: 2022-12-04
Review Title: Terrible Customer Service
Review Submission Date: 2022-12-04
Review Title: Terrible Customer Service
Review Description: Made an online purchase and paid with my points. They cancelled the order but never refunded my points. Tried to call customer service and after on hold for 45 minutes was told that they did not have the tools to fix the issue. Will never buy from GameStop again.
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Reviewer Name: brian
Review Submission Date: 2022-12-01
Review Title: They refuse to respond to customers and…
Review Submission Date: 2022-12-01
Review Title: They refuse to respond to customers and…
Review Description: They refuse to respond to customers and you can not reach a customer service agent online. They purposely avoid customers. Once an order is placed online it can not be canceled even if it has not shipped. Also the ship dates are a total joke
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Reviewer Name: Jennifer Plyman
Review Submission Date: 2022-11-30
Review Title: Online customer service is crap
Review Submission Date: 2022-11-30
Review Title: Online customer service is crap
Review Description: Purchased a game online and it was delivered to my old address 20 states away. I tried to cancel the order and it wouldn’t let me. It had the option to, but wouldn’t work. So now I’ve been calling for a week and it says they are experiencing high call volumes and hangs up on me. I have to go into the store ti get a refund. But I’m not flying across the USA for that. Also I have emailed and tried ti chat and apparently that is never up and running as well. I just want a refund for a game I’ve never had possession of
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