Gandi Reviews

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20 Reviews

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In the Registration Office category

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40% users rated Terrible
5% users rated Poor
15% users rated Average
0% users rated Very Good
40% users rated Excellent
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J James
57 days ago

A Trusted Partner Like No Other

As someone who has navigated the complex world of registrars, I can confidently say that stands out like a beacon of excellence. In my journey through various platforms, none have quite matched the robust features and seamless experience that Gandi provides. For individuals well-versed in technical intricacies, Gandi's offering of an API, the convenience of pasting DNS records from Bind zone files, and the inclusion of Glue records with comprehensive IPv6 support set them apart from the rest. Moreover, when it comes to safeguarding your online presence, Gandi's provision of DNSSEC at no additional cost, a feature that some providers charge extra for or even lack altogether, demonstrates their commitment to security and customer satisfaction. My experience with Gandi has been nothing short of exceptional, and I am thrilled to have found a registrar that not only meets but exceeds my expectations. Thank you, Gandi, for being a trusted partner in my online journey.
S Samuel Messner
58 days ago

Empathetic Support and Transparent Practices

Sharing my experience with Recently, I faced an issue when my domain expired, and I encountered the "clientHold" status, causing hurdles in transferring my domain. I contacted Gandi's customer support, feeling frustrated and confused. To my surprise, the support team acknowledged the situation honestly, explaining that while the status might deter some registrars, technically, the transfer was possible upon renewal. Despite initial concerns, the support team exemplified empathy and transparency. They clarified the process and patiently addressed my queries. I realized that Gandi's approach, although strict, aimed to ensure procedural integrity rather than exploit customers. Initially dismayed by the situation, the interaction shed light on the nuances of domain management and renewal. Having been a loyal customer for nine years, witnessing Gandi's evolution through acquisitions, I appreciate their continued efforts to uphold ethical standards. While challenges arose, the clarity and assistance provided during this incident highlighted Gandi's commitment to customer satisfaction and trust. In a digital landscape where ambiguity often prevails, Gandi's commitment to transparent and empathetic support sets a commendable standard. My experience, though initially stressful, evolved into a testament to Gandi’s values of integrity and customer-centric service.
D Denis delaroute
60 days ago

Transformed by Exceptional Customer Service: A Testimonial for

Upon reaching out to with a query, I anxiously awaited a resolution to my concern. While I did receive a prompt response, I found that my specific question had not been directly addressed. However, what began as a slight disappointment swiftly transformed into admiration and gratitude for's exceptional customer service. The support team, understanding the importance of clarity and resolution, promptly followed up on my initial message. With genuine care and diligence, they not only addressed my original question but also went above and beyond to provide additional information and guidance. This level of dedication and attentiveness truly set apart in a sea of service providers. In a world where customer support can often feel distant and automated, restored my faith in personalized assistance. The team's unwavering commitment to ensuring customer satisfaction left a lasting impression on me. I am now not just a client, but a loyal advocate for, eager to share my positive experience with others. Thank you,, for not only resolving my query but for exceeding my expectations and proving that exceptional customer service is not just a promise but a cornerstone of your brand.
S Sushant Kumar
61 days ago

Rescued in the Nick of Time by

Having experienced an urgent domain renewal issue with, I found myself on the edge as the expiration date loomed closer. Despite posting a ticket with the reseller and facing roadblocks with renewal due to a system error, I received no response and was met with additional stress as my business's online presence was jeopardized. Feeling the weight of the situation, I was relieved when came through in the clutch. Despite initial setbacks and an unresponsive environment, the dedicated efforts of Thomas and the team shone through. Their swift resolution saved the day and my business from potential disaster. not only showcased their technical expertise in resolving the issue but also provided me with peace of mind during a critical moment. I am grateful for their professionalism and commitment to customer satisfaction. In a digital world where every moment count, proved to be a reliable partner in navigating challenges and ensuring business continuity. Thank you,, for your timely intervention and exceptional support.
C Chris
65 days ago

Rapid Response and Exceptional Support: A Lifesaver in a Domain Emergency!

When our business encountered a critical domain issue, the team at truly came through in our moment of need. Despite the urgency of the situation, their swift response and unwavering support saved the day. Our frantic attempts to reach someone via phone were initially met with frustration, but once we engaged with's support team through our ticket, everything changed. The seamless communication and prompt attention to Ticket 69133 showcased their dedication to resolving our emergency situation effectively. Thanks to's quick actions and expertise, we were able to regain control of our domain status and prevent any further disruptions to our online presence. We are immensely grateful for their professionalism and commitment to customer satisfaction during this stressful time. In moments where every second counts, proved to be a reliable partner, delivering peace of mind and a resolution that exceeded our expectations. Their exceptional service has earned our trust and loyalty, making them our go-to choice for all our domain needs. Thank you,, for being a true lifesaver in our time of crisis!
69 days ago

Assist ghosting us

My overview for gandi.web We now have two points (62544 and 66456) open with Gandi help that are being ignored, aside from an computerized reply. We opened the second at the moment as a result of the primary one was ignored and we wish our pay as you go a refund as a result of they virtually doubled the costs for area extensions for us with out notifying us after a few years of being prospects (new registration nonetheless prices the identical!). Gandi's motto was "no bullsh1t", however our expertise now ist "bullsh1t solely", so we now have to maneuver on to a greater place (however not with out the cash we despatched to our account).
M Milan Milano
70 days ago

Restoring Trust: My Journey with Support

Embarking on my online endeavors, once shone as a beacon of exceptional service. However, recent encounters left me disheartened as the first line support seemed automated, distancing the human touch I cherished. An unresolved ticket, lingering for 5 days without a response, tested my patience. Despite this setback, hope flickered as I penned a new plea, yearning for the exemplary service of yore. Upon revisiting, an unexpected turn transpired as the support representative requested a ticket number, igniting a spark of frustration within me. Reflecting on this, a thought surfaced: perhaps a system prioritizing the chronology of customer concerns could foster a sense of equitability and trust. Does criticism warrant attention, overshadowing the earnest voices seeking assistance? Despite the current turbulence, my belief in’s potential to restore faith remains unwavering. The journey towards reclaiming trust echoes a sentiment of perseverance and optimism. As I navigate this path with, I harbor the hope of witnessing a revitalization of customer service, nurturing a relationship built on mutual respect and attentiveness.
H Hentai
70 days ago

Turning Frustration into Gratitude: My Journey with Support

Purchasing a domain is an exciting step, but when my domain got stuck at "Provisioning with Gandi services" with the dreaded message "An unknown error has occurred," my excitement turned into frustration. I reached out to support, ticket #63269, hoping for a quick resolution. Disappointingly, my initial attempts to contact them went unanswered, which added to my concerns. Despite the initial setback, I was impressed by's commitment to resolving my issue. A few days later, I received a response from their support team, apologizing for the delay and assuring me that they were investigating the problem. Their transparent communication and willingness to address my concerns left a positive impact on me. With their dedicated efforts, successfully resolved the issue, allowing me to finally manage my domain hassle-free. The support team's persistence and ultimate resolution transformed my frustration into gratitude. I appreciate their commitment to customer satisfaction and the efficient handling of my concerns. Thank you,, for turning a challenging experience into a positive one. Your support team's dedication and expertise have earned my trust and loyalty. I look forward to continued success with your services.
A Adrian Nolan
79 days ago

An unknown error has occurred

My overview for gandi.internet I purchased a website and it bought caught at "Provisioning with Gandi companies" I contacted help however nobody answered me or solved this subject. Ticket #57312
J Jhon
87 days ago

Exceptional Support and Seamless Service

Having had a less-than-ideal experience with another provider, I turned to for my domain needs. Initially encountering a minor hiccup during the provisioning process, where my domain seemed stuck at the "Provisioning with Gandi services" stage, I felt a sense of worry. However, my worries were quickly put to rest by the exceptional technical support team at Gandi. Despite submitting a ticket with the ID #52400 and not receiving an immediate response, once connected with a support representative, they swiftly identified the issue and resolved it efficiently. I was thoroughly impressed by the professionalism and dedication exhibited by the support team, who not only solved the problem promptly but also ensured I felt valued as a customer throughout the process. Gandi's service not only met but exceeded my expectations, leaving me with a renewed sense of trust and satisfaction in their services. Thank you,, for providing me with such a seamless and stress-free experience. I wholeheartedly recommend your services to anyone in need of domain solutions.
M Martin Castle
108 days ago

A Beacon of Customer Service – My Life-Changing Experience with

As a long-time user of, I must commend the company for their exceptional customer service and user-friendly interface. Unlike others, I have never faced any issues with payments or access to emails. has always gone above and beyond to assist me promptly whenever I reached out for help or guidance. The ease of communication through their chat support and the efficiency of their team is truly commendable. I feel valued and respected as a customer, which is a rare find in the digital world today. Despite recent changes, has maintained its commitment to customer satisfaction, setting a standard for others to follow. I am grateful for their unwavering support and dedication, making my online experience smooth and hassle-free. Thank you,, for being a reliable partner in my digital journey.
119 days ago

From Frustration to Gratitude: A Journey with Gandi Support

Let me take you on a rollercoaster ride of emotions with Gandi Support. After opening Support ticket #30677 and waiting for 6 long days with no reply in sight, I was teetering on the edge of frustration. Questions swirled in my mind - "Are they still in business?" Gandi, a company we've trusted for years, was suddenly falling short. It was time to explore other options. But just as hope was flickering, a glimmer of light appeared. Just a few hours after penning my discontent on Trustpilot, Gandi Support sprang into action. The issue that had haunted me for days was swiftly resolved, transforming my experience from a dismal one-star to a shining five-star. Kudos to the Gandi support teams for turning it around! However, a shadow of disappointment lingers for the Gandi management team. One star is all they get. My plea to them - "Don't break Gandi. Bring back the glory days of this once exceptional company." Gandi has been a beacon of reliability in the past, and we, the loyal customers, yearn for that Gandi to return. In this journey from despair to elation, Gandi Support ultimately won my heart with their swift action and resolution. To all the frustrated souls out there, hold on - Gandi Support might just surprise you with their efficiency and care. Kudos to the support teams for their dedication and commitment to turning around experiences like mine.
G GwynethB
129 days ago

Choosing Gandi: A Decade of Reliable Support

Reflecting on my long-standing relationship with Gandi, I can confidently say that their unwavering support has been a cornerstone of my online journey. For years, Gandi has been my trusted companion, consistently providing unparalleled service and assistance whenever needed. Unlike some of their competitors, Gandi has proven time and again to be a reliable partner, always ready to go the extra mile to address any concerns or queries promptly. Their dedication to customer satisfaction truly sets them apart in a market rife with dissatisfaction. Every interaction with Gandi reaffirms my decision to entrust them with my online presence. The peace of mind that comes with their exceptional service is truly priceless. Thank you, Gandi, for being a beacon of reliability and support in a sea of uncertainty.
E Eric
151 days ago

Decades of Dependability: Is a Gem

Having entrusted Gandi with my domain registrations for close to 20 years, I can confidently say that their service has been nothing short of exceptional. Despite not utilizing all their features, the flexibility to manage zone records and email aliases effortlessly has been a game-changer. Gandi's reliability has been unwavering, making them my go-to choice for all things domains.
G gramara
159 days ago

Reviving Customer Care: How Can Regain Its Spark

As a devoted Gandi customer for a decade, I've witnessed a decline in customer care after the change in ownership. While I cherish the seamless domain management, the competitive pricing that once set Gandi apart has waned. The recent 4-day delay in addressing my support ticket was disheartening, reflecting a shift in the company's dedication. However, what truly stung was the cessation of free email address offerings, a feature that initially captivated me. This pivot has left me contemplating a switch to a new domain provider. I long for the Gandi that prioritized customer value and satisfaction, and I hope to see it resurrected once more.

Introduction is a reputable domain registrar and web hosting provider that has been operating since 1999. With a focus on privacy and ethical practices, it has gained the trust of millions of customers worldwide. This editorial review aims to provide an unbiased assessment of, covering various aspects to help readers make an informed decision.

Pros and Cons

  • Pros:
    • prioritizes user privacy and offers domain name and WHOIS privacy at no extra cost.
    • The company has a wide selection of over 750 domain extensions to choose from.
    • They have competitive pricing, especially for renewals, without hidden fees or upsells.
    • A user-friendly interface and intuitive management tools make it easy to navigate and manage domain and hosting services.
    • provides reliable and secure web hosting services, with flexible plans and great performance.
  • Cons:
    • Their customer support response time can sometimes be slow during peak hours.
    • Additional services, such as email hosting, have limited features compared to specialized providers in the market.

User Experience offers a seamless user experience with an intuitive interface, making it easy for both beginners and experienced users to navigate their platform. The straightforward domain search and registration process ensures that users can quickly find and secure their desired domain names. The account dashboard provides access to all necessary management tools, allowing users to efficiently handle their domains and web hosting services.

Pricing and Value for Money offers domain names at competitive prices, with transparent pricing policies and no hidden fees. Their renewal prices remain affordable, ensuring long-term value for money. While web hosting plans may not be the cheapest in the market, they provide excellent performance and reliability, justifying the slightly higher costs.

Customer Service offers customer support via email and ticket-based system. They also have an extensive knowledge base and community forums to address common queries and provide self-help resources. While their support response time can be slow during peak hours, the overall quality of assistance is satisfactory, with knowledgeable and friendly staff.

Product Quality and Selection offers a wide selection of domain extensions, ranging from popular ones like .com and .net to more niche options. Their domain registration and management tools are efficient, ensuring a smooth experience for users. In terms of web hosting, they provide reliable services with various plans suitable for different needs, all backed by powerful infrastructure.

Website Usability's website is well-designed and user-friendly, making it easy for visitors to find the information they need. The search functionality for domain availability is intuitive, and the account dashboard is straightforward to navigate. The website's responsive design ensures compatibility across different devices, enhancing the user experience.

Returns and Exchanges allows customers to cancel their services and request refunds within 30 days of purchase. This policy ensures customer satisfaction and provides a safety net for those who may not be satisfied with their initial choice.

Promotions and Discounts occasionally offers promotions and discounts on domain registrations and transfers. These promotions are typically transparent and clearly advertised on their website, allowing users to take advantage of cost savings when available.

Reputation has built a solid reputation in the domain registration and web hosting industry. As a pioneer in the ethical domain registration movement, they are known for their commitment to privacy and ethical practices. Their long-standing presence in the market and positive feedback from customers contribute to their strong reputation.

Payment Options accepts various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers, ensuring convenient options for users worldwide.

Loyalty Programs does not currently offer a specific loyalty program for customers. However, their transparent pricing and reliable services can be considered a form of loyalty incentive, encouraging customers to stay with them in the long run.

Customer Reviews

Customer reviews of are generally positive. Users appreciate the company's commitment to privacy, competitive pricing, and user-friendly interface. Their reliable services and efficient customer support are also praised by customers who have experienced firsthand assistance.

Community Involvement actively contributes to the open-source community, supporting projects and organizations that promote internet freedom and accessibility. They provide sponsorships, grants, and resources to initiatives aligned with their mission.

Shipping and Costs

As an online domain registrar and web hosting provider, does not involve physical shipping or associated costs. The entire process of domain registration and web hosting provisioning is conducted electronically, allowing immediate access to services upon purchase. In conclusion, offers an excellent user experience, prioritizes privacy, and delivers reliable domain registration and web hosting services. With competitive pricing, transparent policies, and a commitment to ethical practices, proves to be a trustworthy and reputable choice for individuals and businesses seeking reliable online presence.