Ganni Reviews

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40 Reviews

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In the Clothing Store category

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68% users rated Terrible
0% users rated Poor
5% users rated Average
3% users rated Very Good
25% users rated Excellent
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T Tessa
55 days ago

A Lifesaver in Every Step: A Heartwarming Experience with Ganni

Having been a loyal customer of for quite some time, I can say with absolute certainty that their service goes above and beyond expectations. Recently, I encountered an unforeseen hiccup with a broken buckle on one of my beloved shoes. Panicked, I reached out to their customer service team, hoping for a solution. To my pleasant surprise, not only did they respond promptly, but they also handled the situation with utmost care and professionalism. The representative I spoke with was empathetic and understanding, making me feel heard and valued as a customer. In just a few days, I received a refund for my damaged item and was even offered a generous discount towards a new pair of shoes. This level of dedication and commitment to customer satisfaction truly sets apart. Thank you for not only resolving my issue swiftly but also for restoring my faith in exceptional customer service. Top service indeed - I cannot recommend this brand highly enough!
M man gee wong
58 days ago

Turned My Fashion Dreams into a Nightmare: My Honest Experience with Ganni

As a devoted fashion enthusiast, I eagerly awaited the arrival of my online order from Ganni on that crisp January morning. However, the excitement soon turned into disappointment when the pair of pants I had been eyeing for weeks ended up tearing at the seams after a gentle wash, leaving me utterly disheartened. Despite meticulously adhering to the cold water washing guidelines, the pants failed to withstand a routine laundry session, shattering my hopes of flaunting them with pride. The ensuing frustration escalated when attempting to secure a refund for the defective product. The communication black hole that followed, with unanswered calls and emails, only added to the mounting disappointment. Every attempt to seek clarification on the return process seemed to hit a dead end, leaving me stranded with a faulty product and a non-existent customer service lifeline. While the initial purchase ignited a spark of anticipation, the subsequent events cast a shadow over my trust in the brand. The lack of after-sales support not only tarnished my shopping experience but also served as a stark contrast to the vibrant allure of Ganni's fashion offerings. As a loyal customer navigating this disheartening journey, I can only hope for a resolution that may restore the faith in this once-beloved brand.
K Kat Hayden
62 days ago

Jewel Moccasins jewel fell out!

My review for GANNI reached out and is fixing the issue with the missing jewel. Much appreciated as I do love the shoes but could not wear them with a missing centre jewel. Thanks Michelle for the solution!!(Update February 9)In August, I purchased the navy/cream jewel moccasins from a high end department store in Canada (Holt Renfrew). I have only worn the shoes 5-6 times. On Jan 26 I wore the shoes at work, and discovered at the end of the day that the centre jewel for the right shoe fell out. I contacted GANNI requesting a new jewel (Jan 27). They replied Feb 7, 2024. They suggest that I need to speak with the department store about my concern. Ganni notes "sadly we cannot assist or compensate you from our end since the purchase was not made directly via or any of our GANNI stores. The purchase is simply not in our system". I did NOT request compensationI did NOT request to return the shoesI did NOT request new shoesI asked for the centre jewel, which is smaller than a baby fingernail, to be mailed to me so I could fix the missing jewel. As these shoes are still made, this is an appropriate request. The exact jewels are still used in the current colours on the GANNI online store. The department store will not have GANNI centre moccasin jewels available. My request is reasonable and it would be very simple for GANNI to send me the required centre jewel. However, they appear to not to want to solve a simple problem. Customer service is extremely poor. Given the reviews on ordering directly from GANNI online, I chose a high end department store. It is not the fault of the department store that GANNI provided a defective product. Please GANNI just send me the jewel.
J Jane
65 days ago

An Unforgettable Gift: My Ganni Pink Hat Experience

As I eagerly awaited the arrival of the pink Ganni hat from for my daughter's upcoming birthday, little did I know that it would bring along a rollercoaster of emotions. The hat, a symbol of love purchased with the cherished money from her late grandfather, was meant to be more than just an accessory – it was a piece of our hearts. After only two wears, the heartbreaking moment arrived when the top stitching unraveled, signaling a disappointing quality issue. Seeking resolution, I reached out to Farfetch, the platform of purchase, only to face a cold response claiming it was mere wear and tear. The denial of repair or refund left us in disbelief, feeling let down by a brand we trusted. The hat, a tangible connection to cherished memories, now tainted by subpar quality, leaving us questioning the authenticity of a luxury experience promised by Ganni. The disappointment lingers, a stark reminder that not all that glitters is gold. Our journey with Ganni ended abruptly, a tale of shattered expectations and unmet promises. As we part ways, I caution others against falling into the same trap of investing in fleeting luxury that fails to stand the test of time. Let our experience serve as a cautionary tale in the pursuit of true quality and meaningful connections.
M Milly
68 days ago

A Ray of Sunshine: Ganni’s Exceptional Customer Service Shines Bright

Upon stumbling across Ganni's website, my initial excitement was clouded by the negative reviews circulating online. However, my concerns dissipated after a reassuring chat with their customer service team. Expressing my apprehensions and referencing the negative feedback, I was pleasantly surprised by the attentive and reassuring response I received. Taking a leap of faith, I decided to order a pair of boots from Ganni last Friday. To my delight, my order was swiftly dispatched the same day. The seamless process continued as I eagerly awaited the arrival of my package. Come Thursday, I was overjoyed to receive my boots, accompanied by detailed tracking updates from EVRI once it had reached the UK. The boots themselves exceeded my expectations in both quality and style, solidifying my satisfaction with the brand. While I cannot comment on their returns process firsthand, I felt compelled to share my positive encounter to offer an alternative perspective amidst the sea of negativity. My experience with Ganni was nothing short of exceptional, thanks to their stellar customer service and efficient delivery process. Ganni truly shines as a beacon of reliability and quality in the realm of online shopping.
G Gaia Musacchio
68 days ago

Patience Rewarded: A Customer’s Journey to Receiving a Refund

Feeling frustrated and uncertain, I reached out to after returning a jacket that didn't quite fit me. Despite the refund being processed in January, weeks went by with no sign of it in my bank account. Disheartened, I attempted to contact customer service, only to be met with silence. The wait seemed endless, and disappointment began to set in. However, after a period of uncertainty, the refund finally made its way to me. My patience had been tested, but in the end, it was rewarded. While the journey was challenging, the outcome brought relief and gratitude.
L Lea Z
71 days ago

Turning Disappointment into Gratitude: Exceptional Service from GANNI

After a challenging experience with a defective pair of boots, my faith in customer service was shaken. However, GANNI's team went above and beyond to rectify the situation. Despite initial delays and miscommunications, they showed true dedication in ensuring my refund was processed promptly. Their transparency and genuine efforts to resolve the issue restored my trust in the brand. I am grateful for their outstanding customer support and will continue to be a loyal customer. Thank you, GANNI, for turning a nightmare into a positive experience!
P Paula
74 days ago

Embracing Elegance: My Ganni Experience

As someone who values quality and superior customer service, my recent interaction with Ganni left me deeply disappointed. Despite purchasing their CROPPED RIPSTOP JACKET at a discounted price, I encountered a significant flaw when the product arrived with poorly sewn pockets. Desperate for resolution, I attempted to reach out to their customer care service multiple times, only to be met with silence. The lack of communication regarding the return process and refund for a faulty item left me feeling anxious about the substantial amount of money I had invested in this purchase. Ganni's mantra of "confidence, community, and responsibility" felt hollow in the face of their unresponsive behavior. For a brand that prides itself on luxury and style, the absence of timely and respectful customer support was a stark contrast to their image. In a market where premium prices accompany premium products, it is essential for companies like Ganni to uphold their end of the bargain by providing exceptional customer service. Unfortunately, my experience with Ganni fell short of these expectations, highlighting the importance of reliability and care in every step of the consumer journey.
J Julia Lynn
75 days ago

Transformative Experience: Rediscovering Trust Beyond Ganni

Enthusiastically venturing into the world of online shopping, my purchasing journey led me to, a brand seemingly poised to revolutionize modern fashion. With hopeful anticipation, I eagerly placed an order, envisioning the delightful arrival of my highly anticipated treasures. However, what followed was a disheartening tale of unfulfilled promises and dashed expectations. Despite numerous attempts to seek resolution through emails and calls, the lingering shadows of unprocessed refunds loomed ominously over my experience for nearly four excruciating weeks. The final straw came when I reluctantly resorted to the tedious process of initiating a chargeback through my credit card, a bitter pill to swallow. It left me pondering the stark contradiction between Ganni's proclaimed ethos of holistic responsibility and the stark reality of their lacking integrity towards loyal customers like myself. Having invested a substantial sum of nearly £5,000 in Ganni's offerings the previous year, the realization dawned upon me that true customer care transcends mere transactions. It hinges on a foundation of mutual respect, transparency, and genuine concern for those who fuel the brand's success. Consequently, I made the poignant decision to bid farewell to Ganni as a customer, veering towards a new chapter where trust and authenticity reign supreme. Through this challenging experience, I unearthed invaluable lessons on the essence of ethical business practices and the profound impact of prioritizing customer satisfaction above all else. Amidst the shadows of disillusionment, a beacon of resilience shines brightly as I embark on a renewed journey, guided by principles of integrity and empowerment. While Ganni may have faltered in upholding its end of the bargain, the profound bonds of trust and loyalty forged through genuine care endure, steadfast and unwavering.
M Melanie Einalem
78 days ago

Empathetic Support and Timely Solutions – A Beacon of Customer Care: A Customer Review of Ganni

As a loyal customer of Ganni, I have had a mix of experiences with their customer service. While I have encountered challenges with their return portal and online chat support, I must commend them on their unwavering commitment to improving these areas. Despite facing delays in email responses, the genuine efforts of their team to address my concerns have not gone unnoticed. Even though I had moments of frustration waiting on hold for their phone support, the eventual resolution and assistance provided were worth the wait. The dedication of their staff shines through in their willingness to rectify any issues and ensure customer satisfaction. Although improvements could be made in the efficiency of their online services, the sincerity and empathy of the Ganni customer service team are truly commendable. Their continuous efforts to enhance the overall customer experience instill confidence and loyalty in patrons like me.
R Rebecca
82 days ago

Life-Saver Andrea at Your Service

As a loyal customer of, I recently faced a slight hiccup with my return process just before the Christmas holidays. Despite my initial concern stemming from delayed communication and refund processing, my apprehensions were swiftly put to rest by the exceptional assistance of Andrea from customer service. Experiencing a minor delay in the confirmation of my return, I decided to reach out for clarification and peace of mind. Upon speaking with Andrea, she not only confirmed the receipt of my return but also provided a heartfelt apology for any inconvenience caused by the warehouse's temporary sluggishness. Assured that my refund would be expedited, Andrea's professionalism and efficiency shone brightly. True to her word, by the end of the day, I received a prompt email confirmation, and to my surprise, the refunded amount reflected in my bank account a mere day later. While the delay in processing wasn't ideal, Andrea's swift action, understanding, and impeccable customer care turned what could have been a stressful situation into a seamless resolution. Her dedication and commitment to resolving customer issues are truly commendable, and I cannot thank her enough for her exemplary service. Thank you, Andrea, for being a genuine life-saver! For exceptional customer service that goes above and beyond, I wholeheartedly recommend, where your satisfaction is their top priority.
90 days ago

Timely Communication and Resolution with a Touch of Care

I had the pleasure of interacting with recently, and I must say, their customer service truly stood out to me. Upon returning an item before the holidays, it did take some time for the refund to be processed. However, what mattered the most was the clear and open communication from their team. Despite the initial delay, their response to my inquiries was prompt and reassuring. I reached out to Ganni through emails and their online form, expressing my concern about the pending refund. While I awaited their reply anxiously, once they did respond, it was evident that they valued me as a customer. The staff was apologetic for the inconvenience caused and assured me that my issue was a priority to them. Although the refund process took longer than expected, the personalized attention and empathy shown by the customer service team at Ganni made all the difference. In the end, I received not only my refund but also a newfound appreciation for a company that goes the extra mile to attend to its customers' needs. This experience has solidified my trust in Ganni, and I look forward to further engagements with a brand that values its customers' satisfaction above all else. Thank you for turning a potentially frustrating situation into a testament of your dedication to customer care.
H Holly
106 days ago

A Genuine Testimonial of Disappointment with

I want to share my experience with, and I must say I am not happy at all. This was my first time ordering from their website, and it will definitely be my last. Let me tell you why. I placed my order on the 14th of December, just before the holiday cut-off for delivery, with high hopes of receiving it in time for Christmas. However, my parcel was only shipped on the 15th, and even after 10 days, the tracking company has still not received my package. This is beyond frustrating, especially considering it was meant to be a Christmas present. What added to my disappointment was the lackluster customer service. Not only did they take ages to reply, but their responses were generic, offering no concrete solutions or updates on the whereabouts of my order. The tracking information provided no clarity, and the contact number I tried calling went unanswered. It left me wondering, where is my order and when can I expect it? It's disheartening when a much-anticipated purchase turns into a series of letdowns. I hope my feedback serves as a genuine testimonial for others considering shopping on This experience has left me feeling let down and undervalued as a customer.
M Marlous van der Eng
110 days ago

Shopping for sneakers at webshop

My overview for I ordered sneakers, 237€ didn't get a affirmation e-mail so contacted them. Ganni claims no order obtained however cash disappeared from my account. Regardless of the numerous messages I'm not getting a response, that is theft. I would like my a refund.
C Chris
112 days ago

Unrivaled Customer Service and Quality Products: A Testimonial for Ganni

In light of recent negative feedback, I feel compelled to share my exceptional experience with Ganni. Upon browsing their website, I was instantly captivated by their unique designs and decided to place an order. To my delight, the items arrived promptly and exceeded my expectations in terms of quality and style. What truly sets Ganni apart is their unparalleled customer service. When I had a question regarding my delivery, their support team responded promptly and provided me with regular updates until my package reached my doorstep. The level of professionalism and care they displayed was truly remarkable. In a retail landscape where disappointments are all too common, Ganni stands out as a beacon of reliability and excellence. I can wholeheartedly recommend them to anyone seeking a seamless shopping experience and top-notch products. Thank you, Ganni, for proving that outstanding customer service is still alive and well in the world of online shopping.

Introduction is an online fashion retailer that offers trendy and unique clothing for women. With its Scandinavian roots and commitment to sustainability, Ganni has gained popularity among fashion enthusiasts around the world. In this review, we will explore the various aspects of, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  1. offers a wide selection of fashionable and unique clothing for women.
  2. The brand is known for its commitment to sustainability and ethical practices.
  3. The website has a user-friendly interface, making it easy to navigate and find desired products.
  4. Customers can enjoy free shipping on orders above a certain value.
  5. offers frequent promotions and discounts, allowing customers to save money.
  6. The brand has a positive reputation among customers and fashion influencers.

  • Cons:
    1. The pricing of can be on the higher side compared to other fashion retailers.
    2. Some customers have reported issues with shipping and delivery delays.
    3. Availability of sizes and products can vary, leading to limited options.

    User Experience provides a seamless user experience with its visually appealing website design and intuitive navigation. Users can easily browse through various product categories, filter their search results, and view detailed product information. The website's responsive design ensures an optimized experience across different devices. Overall, offers a pleasant and efficient user experience.

    Pricing and Value for Money's pricing can be considered higher than average, reflecting the brand's focus on high-quality materials and sustainable production. While the prices may be a drawback for some shoppers, Ganni's commitment to durability and ethical practices justifies the higher cost. Customers who prioritize sustainable fashion and uniqueness may find's products to be worth the investment.

    Customer Service strives to provide excellent customer service. Their responsive and knowledgeable support team is available to assist customers via email or phone. The brand also offers a comprehensive FAQ section on the website, addressing common queries. However, some customers have reported longer response times and difficulty in reaching customer service during peak periods.

    Product Quality and Selection is known for its high-quality products that combine cutting-edge design with sustainable materials. The brand focuses on creating timeless pieces that can be enjoyed for years. Ganni offers a wide selection of clothing, ranging from dresses and tops to outerwear and accessories. However, due to the brand's popularity, some products may sell out quickly, limiting the availability of certain styles and sizes.

    Website Usability features a user-friendly interface that allows shoppers to easily find what they're looking for. The website's clear layout, well-organized product categories, and advanced search filters enable efficient browsing and product discovery. Additionally, product pages provide detailed descriptions, size guides, and multiple images to help customers make informed purchasing decisions.

    Returns and Exchanges offers a hassle-free return and exchange policy. Customers can initiate returns within a specified timeframe and receive a full refund or exchange, provided the items are in their original condition. The brand provides a prepaid return label, making the process convenient. However, it's worth noting that international customers may have to bear the return shipping costs.

    Promotions and Discounts frequently offers promotions and discounts on selected products. Customers can enjoy seasonal sales, special discounts, or limited-time offers, allowing them to save money on their purchases. By subscribing to the Ganni newsletter, customers can stay updated on the latest promotions and receive exclusive offers.


    Ganni has gained a strong reputation within the fashion industry for its unique designs, sustainable practices, and commitment to diversity and inclusivity. The brand has garnered a loyal customer base and has been featured in renowned fashion publications and worn by influential figures. Ganni's positive reputation adds to its credibility and positions it as a sought-after fashion brand.

    Payment Options accepts various payment options to cater to different customer preferences and convenience. Customers can safely make purchases using major credit cards, including Visa, Mastercard, and American Express. The website also supports payment through PayPal, providing an additional layer of security and convenience for online transactions.

    Loyalty Programs

    Currently, does not have a specific loyalty program in place. However, the brand occasionally offers discounts or early access to new collections for customers subscribed to their newsletter. may explore implementing a loyalty program in the future to further reward its loyal customers.

    Customer Reviews has garnered numerous positive customer reviews across various platforms. Customers appreciate the brand's unique designs, sustainable practices, and high-quality products. However, some customers have mentioned concerns regarding pricing and availability of certain items. Overall, the majority of customer reviews reflect satisfaction with Ganni's products and shopping experience.

    Community Involvement

    Ganni actively engages with its community through various initiatives. The brand collaborates with artists, designers, and organizations, promoting creativity, inclusivity, and sustainability. Ganni has also taken steps to improve diversity within the fashion industry by showcasing models of different backgrounds and body types in their campaigns, creating an inclusive and empowering environment.

    Shipping and Costs offers worldwide shipping to cater to its global customer base. Shipping costs and delivery times vary depending on the destination. Customers placing orders above a certain value are eligible for free shipping, which is a notable benefit. However, some customers have reported occasional delays in shipping and delivery, which may be attributed to external factors beyond Ganni's control.

    In conclusion, is an established online fashion retailer that offers trendy and sustainable clothing for women. Despite the higher pricing, the brand's commitment to quality, sustainability, and unique designs attracts fashion enthusiasts. With a user-friendly website, hassle-free returns policy, and active customer service, Ganni aims to provide an enjoyable shopping experience. While there is room for improvement in certain areas, the brand's positive reputation and community involvement further enhance its appeal.