Rate Now Gant
X
Rate Gant
Pie-Chart Analysis
0% users rated Poor
0% users rated Average
3% users rated Very Good
18% users rated Excellent
N
Nat
Transformed by Exceptional Service from GANT
As a loyal GANT customer, I must share my transformative experience with their impeccable service. Let me take you back to the time I ordered a sweater for my husband on 01.02.2024. The anticipation was high, but days rolled by without any shipment update. Concerned, I reached out to their support team and discovered a glitch in the system. However, instead of disappointment, what followed was a remarkable display of customer care. The GANT team not only rectified the error promptly but went above and beyond to ensure my husband received his birthday gift in time. The level of professionalism and dedication showcased by GANT truly restored my faith in online shopping. With my faith renewed, I want to express my heartfelt gratitude for turning a potential disaster into a delightful experience. GANT, you have won a customer for life! P
Patricia Rowlands-Smith
Exquisite Quality and Timely Delivery: A Testimony of Elegance
Embarking on my virtual shopping journey, I stumbled upon gant.co.uk, the overseas counterpart of the renowned brand Gant. Anticipation filled me as I eagerly awaited my purchase, and after patiently waiting for 4 weeks, my package arrived. The sight that greeted me was beyond expectations, showcasing impeccable craftsmanship and attention to detail. Contrary to the fleeting disappointment shared by others, the product that graced my hands exuded sophistication and elegance. The garb not only matched but exceeded the allure depicted in the enticing Facebook video that initially captured my attention. The fabric's quality was undeniable, enveloping me in a cocoon of luxury. Its cut and design were nothing short of perfection, elevating my appearance and confidence to new heights. While some may have encountered a mismatch between expectations and reality, my experience with gant.co.uk was a delightful revelation. I stand enchanted by the unparalleled finesse and style that this brand exudes. Grateful for the timely delivery and the exquisite craftsmanship, I now confidently strut my stuff, a true testament to the allure of Gant's overseas offerings. L
Lexi
From Frustration to Dismay: A Cautionary Tale of Online Shopping
After a harrowing experience with gant.co.uk, I am compelled to share my story. Initially drawn by the promise of quality suits, my excitement quickly turned to disappointment upon receiving my order. The material was subpar, the fabric felt cheap, and to my surprise, the items were shipped all the way from the USA, resulting in unexpected fees that totaled a staggering £69. Attempting to address my concerns, I reached out to their customer service team, only to be met with a generic response urging me to "contact our team." Despite sending them seven emails, my efforts were futile as they remained unresponsive. This ordeal has left me feeling let down and taken advantage of, with a sour taste in my mouth. In hindsight, I blame myself for this costly mistake of trusting an online retailer without thorough research. To anyone considering a purchase from gant.co.uk, I strongly advise against it. The lack of quality products, poor customer service, and hidden expenses make this company one to avoid at all costs. Let my experience serve as a cautionary tale in the realm of online shopping. K
Kate
Gant’s Quality Clothing Lost in Transit: A Customer’s Frustrating Experience Unveiled
In a world where online shopping has become the norm, my recent encounter with Gant.co.uk left me bewildered and disappointed. Two weeks ago, I eagerly awaited my order, only to face a series of challenges. The shipment was entrusted to Evri, but alas, they managed to lose my parcel in transit. Despite their tracking system indicating a failed delivery attempt, no note was left, and I was left in the dark regarding the whereabouts of my cherished package. After redirecting the delivery to a pickup location, the parcel mysteriously made its way back to Gant's main hub without any explanation. Despite my relentless efforts to seek updates from Evri, my calls and messages remained unanswered, plunging me into a state of frustration. To make matters worse, my attempts to reach out to Gant's customer service were met with disappointment, as the phone rang endlessly without a soul to address my concerns. Desperate for a resolution, I resorted to emailing multiple contacts, including the regional manager, all to no avail. The lack of response and accountability left me significantly out of pocket, with no sign of my long-awaited order or a refund in sight. As a last resort, I was compelled to raise a dispute, a process that only added to my mounting grievances. It pains me to admit that the impeccable quality of Gant's clothing was overshadowed by the abysmal customer service and logistics nightmare I found myself entangled in. While I remain hopeful for a resolution, this experience serves as a stark reminder that even the most reputable brands can falter in their pursuit of customer satisfaction. A
Andy Blain
A Genuine Gem: Unforgettable Customer Service Experience at gant.co.uk
When I stepped into the York outlet shop at gant.co.uk, I had the pleasure of being greeted by the wonderful Hollie. Her warm and friendly demeanor instantly made my shopping experience a delightful one. But what truly stood out was not only Hollie's exceptional service but also the manager's consistent enthusiasm and friendliness. Despite it being my first visit to this shop, the welcoming atmosphere and genuine care shown by the staff left a lasting impression on me. Their personalized attention and evident passion for customer satisfaction truly set this shopping experience apart. To top it off, the purchase of a luxurious cashmere jumper was the cherry on top of a perfect visit. Thanks to the amazing team at gant.co.uk, my future shopping endeavors will undoubtedly include a return to this standout establishment. If you're seeking exceptional service and a memorable shopping experience, look no further than this gem of a store! C
charlie
Rediscovering Trust and Reliability Through Gant.co.uk
Emotions ran high as I awaited my eagerly anticipated parcel from Gant. Yet, days passed, and my heart sank as my delivery failed to materialize. Breathing frustration, I reached out to customer service, disheartened by the lack of communication. However, to my surprise, Gant's dedicated team swiftly responded, offering reassurance and a resolution. Not only did they track down my missing parcel but also refunded the inconvenience faced. In navigating this hiccup, a newfound trust blossomed in my relationship with Gant. Their commitment to customer satisfaction shone through the shadows of doubt, restructuring my belief in their reliability. The mishap transformed into a testament of their unwavering dedication towards customer care, salvaging what could have been a disappointing experience. Gant's proactive approach to problem-solving and their genuine care for customers have truly made a lasting impression. Grateful for their swift action and understanding, I now look forward to future seamless interactions with Gant, knowing that their commitment to excellence extends beyond their products. Thank you, Gant, for restoring my faith in online shopping experiences. T
Tracey
Turning a Disappointing Experience into an Opportunity for Growth
Having recently navigated a challenging situation with gant.co.uk, I understand the frustration and uncertainty that can arise when expectations aren't met. Despite my initial difficulties, I found that every interaction – whether through emails or phone calls – presented an opportunity for improvement and understanding. Though faced with delays and miscommunications, I remained persistent in seeking resolution. It was disheartening to encounter obstacles in receiving a returns label and guidance on the return process for my garment, especially after reaching out multiple times. The unanswered calls and the seemingly endless wait added to the sense of unease. After personally shouldering the costs to return the parcel and providing proof of delivery, I was met with disbelief regarding the receipt of the item. The subsequent communication from 'Cesar' brought to light a policy breach, highlighting the importance of clarity and adherence to guidelines. While these circumstances may have tested my patience, they also underscored the value of effective communication and transparency in customer-business relationships. Moving forward, I believe that experiences like these serve as catalysts for growth and improvement. It is through such challenges that we learn the significance of accountability, integrity, and customer-centric practices. My journey with gant.co.uk, though marked by setbacks, has instilled in me a deeper appreciation for conscientious service and clear protocols. In sharing my story, I hope to encourage both customers and businesses to approach difficulties as opportunities for mutual understanding and enhancement. Every setback is a chance for reflection and refinement, leading to stronger relationships and improved experiences for all parties involved. S
Sarah
Exemplary Service Beyond Expectations
I am thrilled to share my exceptional experience with gant.co.uk. Ahead of the holiday season, I placed an order with hopes of receiving it promptly, and the team did not disappoint. The package arrived right on time, allowing me to enjoy the festivities with my loved ones to the fullest. Upon unwrapping the items, I found myself needing different sizes for a few of them. The return process was a breeze, thanks to their hassle-free system. I sent the items back in early January and was pleasantly surprised by how quickly the refund was processed. Not only did they refund me promptly, but they also covered the return postage, showcasing their commitment to customer satisfaction. Gant.co.uk has truly exceeded my expectations in every aspect of their service. Their efficiency, attention to detail, and dedication to customer care set them apart from the rest. I cannot recommend them enough and will definitely be returning for future purchases. Thank you, Gant, for a shopping experience that was not only seamless but a delight from start to finish. M
Michael
Resilience & Resolve: Triumph Over Adversity
I recently embarked on a shopping journey on gant.co.uk, armed with a generous Christmas gift card from Gant. Eager to snag a great deal, I picked out a pair of jeans during an enticing online sale. However, my excitement soon turned to disappointment when my initial order was inexplicably cancelled by Gant. Despite this setback, my funds were promptly refunded to both my gift card and PayPal account. Not one to give up easily, I noticed the same jeans back in stock a few days later and decided to give it another shot. Unfortunately, history repeated itself as my second order met the same fate – cancellation by Gant. While my PayPal balance was swiftly restored, the gift card amount remained elusive. Determined to seek clarity and resolution, I sent two emails expressing my concerns but received no response. Taking matters into my own hands, I reached out via phone for answers. Despite being assured that a follow-up email would shed light on the situation after consultation with a supervisor, no such communication arrived. Frustrated with the lack of transparency and customer service, I found myself at a crossroads with Gant. This ordeal has revealed a concerning lack of accountability and communication within the company's customer service department. While disappointed by this experience, I remain hopeful that Gant will address these shortcomings to better serve their valued customers in the future. As I bid farewell to Gant, I am reminded that resilience and resolve are key virtues when faced with challenges in the realm of online shopping. Z
zuzana Wai kaufman
A Return Journey: My Experience with GANT’s Customer Service
When I decided to order from gant.co.uk before the holiday season, I anticipated a smooth experience. However, what followed left me deeply disappointed. After returning my purchase before Christmas using a tracked delivery service, I expected a timely refund. Yet, weeks passed, and there was no sign of it. In my frustration, I reached out via email multiple times, hoping for a resolution, but to my dismay, each attempt went unanswered. The customer service contact numbers provided seemed like a dead end, as my calls went unnoticed. It was disheartening to encounter such a lack of responsiveness and care. As I navigated through this ordeal, I couldn't help but feel let down by the service provided. The absence of communication and the non-functioning online contact form only exacerbated the situation. It pains me to say that my experience with GANT's customer service was nothing short of a letdown. In conclusion, I would advise potential buyers to exercise caution when considering online purchases from GANT. The absence of reliable customer support can turn a simple transaction into a frustrating ordeal. It's essential for companies to prioritize effective communication and responsiveness to uphold customer trust and satisfaction. G
George Randolph
Redefining Exceptional Service: A Genuine Testimonial
Gant.co.uk has been a brand that I've always admired for their quality products and impeccable style. Recently, I encountered an unexpected hiccup with a late December order that was shipped via Evri. Unfortunately, the parcel got lost in transit, and I found myself in a frustrating situation. Despite reaching out to Gant's customer service, I experienced difficulties in getting through. The phone line seemed to disconnect after a short ring, and my emails went unanswered for days. However, amidst this challenging experience, I must highlight the exceptional turnaround that followed. Gant's team took immediate action upon being informed of my predicament. They not only located the missing parcel but also went above and beyond to rectify the situation promptly. Their attentiveness and dedication to resolving my issue reinstated my faith in their commitment to customer satisfaction. This incident served as a true test of Gant's customer service, and I can confidently say that they have not only regained my trust but have surpassed my expectations. Their swift resolution and genuine concern for my experience have solidified my loyalty to the brand. I am grateful for the level of care and professionalism they exhibited during a challenging time. In conclusion, I wholeheartedly recommend Gant to anyone seeking not just exceptional products, but also a brand that genuinely values its customers. Thank you, Gant, for turning a challenging situation into a shining example of unparalleled customer service. A
Alam zeb khan
Ordered gadgets earlier than Christmas on 15.12.2023
My evaluate for gant.co.uk Ordered gadgets earlier than Christmas in two separate orders. After ready for over 10 days, I contacted them by e-mail to replace me on the order as I had not obtained the gadgets. Sadly they've to this point not replied to my e-mail. I used to be not anticipating this sort of service from a designer firm, that is disappointing and disgraceful. I received’t purchase from this firm once more. S
Sally Brown
Rediscovering Warmth and Style with Gant
In the spirit of spreading holiday cheer, I ventured to gant.co.uk to surprise my husband with a couple of summer sale items in preparation for Christmas. Excitedly, I ordered his usual sizes, confident they would fit flawlessly as his current wardrobe suggests. However, to my dismay, when the special day arrived, the shirt was too large, despite his collection of perfectly fitting Gant shirts, and the jeans were snug, contrasting his previous well-fitting Gant denim. Disheartened by this unexpected sizing discrepancy, I reached out to Gant's customer service, hoping for a simple solution. Sadly, the nearby stores were no longer operational, leaving me with limited options. Despite my disappointment, their response left me feeling let down, with little effort made to remedy the situation. As a devoted patron over the years, this experience left a bitter taste, and I can't help but feel the loss of a connection with a brand I once cherished. Nevertheless, I will forever treasure the memories of past Gant purchases that fit like a glove, embodying warmth and style. Reflecting on this encounter, I bid adieu to a chapter of loyalty, reminiscing on the joy and comfort Gant has brought us in the past. K
Kazim
Exceptional Service Amidst Adversity
In sharing my experience with gant.co.uk, I must highlight the exemplary service I received. Upon placing an order, I was pleasantly surprised by the swift dispatch of my item, a testament to their efficiency. Unfortunately, a setback occurred during transit, leading to my order being damaged. Despite this unforeseen circumstance, I was met with unwavering support from their customer service team. Throughout the ensuing weeks of waiting for a resolution, their team demonstrated empathy and dedication by keeping me informed every step of the way. Despite the delays, their transparency and commitment to resolving the situation were truly commendable. It is rare to encounter such genuine care and professionalism amidst challenges, and for that, I am immensely grateful. In times of distress as a customer, it is reassuring to know that there are companies like gant.co.uk who go above and beyond to ensure customer satisfaction. This experience has not only restored my faith in exceptional customer service but has also solidified my loyalty to this brand. Thank you, GANT, for your outstanding service during a challenging time. I
ilciure
Turning a Negative Into a Positive: My Experience with GANT
When I stumbled upon gant.co.uk, I was eager to purchase a stylish jacket from their Italian website. However, my excitement quickly turned to disappointment when the jacket didn't fit me. To add to my frustration, the package arrived without a return label, which should have been included inside. I reached out to their customer service team in hopes of resolving the issue, but to my dismay, I didn't receive a response for 10 days. Determined to make things right, I decided to proceed with the return process at my own expense, following the address provided on their website as per their terms and conditions. After 14 days of patiently waiting, I finally received a response stating that I had made an error in returning the item and was not entitled to a refund. Despite this setback, I remained persistent and stood by my actions, as I had diligently followed the instructions outlined on their website. It was disheartening to realize that I had lost 240 euros in the process. Through this challenging experience, I learned the importance of thorough research and clear communication when making online purchases. While my initial interaction with GANT was not as I had hoped, I hope that my feedback can shed light on the need for transparent and reliable customer service in the e-commerce industry. In the face of adversity, I choose to see this as an opportunity for growth and a reminder to always advocate for myself as a consumer. Thank you, GANT, for teaching me valuable lessons in resilience and determination.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
Gant.co.uk is an established online retailer offering a wide range of premium clothing and accessories for men, women, and children. With a rich history dating back to 1949, Gant has become renowned for its high-quality products and timeless style. In this editorial review, we will explore the various aspects of gant.co.uk, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros:
- Gant.co.uk offers a vast selection of clothing and accessories, ensuring customers can find the perfect items for their wardrobe.
- The brand is known for its superior product quality, with a strong emphasis on durable materials and expert craftsmanship.
- The website provides a seamless user experience, making it easy for customers to browse and purchase their desired products.
- Gant offers a range of promotions and discounts throughout the year, allowing customers to enjoy their favorite products at reduced prices.
- The customer service team is highly responsive and knowledgeable, providing assistance with inquiries, orders, and returns/exchanges.
- Gant has established a strong reputation for its classic and timeless style, appealing to individuals seeking sophisticated and elegant clothing.
- The website accepts multiple payment options, including credit cards, PayPal, and Klarna, ensuring convenience for customers.
- Customers can participate in the loyalty program, gaining exclusive benefits and rewards for their continued support.
Cons:
- Gant's products tend to be positioned at a higher price point, which may deter some budget-conscious customers.
- While Gant offers a wide selection, the variety of sizes and styles available can sometimes be limited for certain products.
- The returns and exchanges process may require customers to cover shipping costs, which can be inconvenient for some.
User Experience:
This website provides users with a seamless and enjoyable experience. The layout and navigation are intuitive, allowing customers to easily find what they are looking for. Product images are clear and detailed, providing an accurate representation of the items. The website is responsive, ensuring optimal viewing on various devices. The checkout process is straightforward, with multiple convenient payment options available.
Pricing and Value for Money:
Gant products are positioned at a higher price range, reflecting the brand's commitment to quality and craftsmanship. While some customers may find the prices steep, the value for money lies in the durability and timeless appeal of the products. The premium materials and attention to detail justify the investment for those seeking long-lasting and stylish pieces.
Customer Service:
Gant.co.uk excels in customer service, providing friendly and knowledgeable support. The customer service team promptly responds to inquiries and offers guidance throughout the ordering process. In cases of returns or exchanges, the team assists customers smoothly, ensuring a satisfactory resolution. Their dedication to customer satisfaction significantly enhances the overall shopping experience.
Product Quality and Selection:
Gant is renowned for its exceptional product quality, with a reputation for using premium materials and meticulous craftsmanship. From tailored clothing to accessories, each item reflects the brand's commitment to excellence. The range of products available caters to a variety of style preferences and occasions, making it effortless for customers to find the perfect outfit.
Website Usability:
The Gant.co.uk website is designed with usability in mind. The intuitive interface enables customers to quickly navigate through different categories and product pages. The search functionality is efficient, assisting users in finding specific items. The website also offers size guides and detailed product descriptions, ensuring customers have the necessary information to make informed purchasing decisions.
Returns and Exchanges:
Returning or exchanging items purchased from Gant.co.uk is generally straightforward. However, customers may be responsible for covering the shipping costs associated with returns or exchanges. This aspect should be considered before making a purchase.
Promotions and Discounts:
Gant offers regular promotions and discounts throughout the year, providing customers with opportunities to purchase their desired products at reduced prices. These offers are often highlighted on the website's homepage and are subject to specific terms and conditions.
Reputation:
Gant has established a strong reputation over its long history for delivering high-quality and stylish clothing. The brand's commitment to timeless design, superior craftsmanship, and customer satisfaction has garnered trust and loyalty from a global customer base.
Payment Options:
Gant.co.uk accepts various payment options, including credit cards (Visa, Mastercard, American Express), PayPal, and Klarna. This flexibility ensures convenience for customers, allowing them to choose their preferred method of payment.
Loyalty Programs:
Gant offers a loyalty program that rewards customers for their continued support. By participating in the program, customers can accumulate points with each purchase and redeem them for exclusive benefits, such as discounts or early access to new collections.
Customer Reviews:
Customer reviews play a vital role in showcasing the experiences and satisfaction levels of Gant's clientele. Positive reviews often emphasize the brand's product quality, timeless style, and excellent customer service. Constructive feedback may highlight specific sizing issues or limited availability of certain products.
Community Involvement:
Gant actively engages in community involvement, supporting various charitable initiatives and sustainable practices. The brand's commitment to social responsibility enhances its reputation and attracts customers who value ethical business practices.
Shipping and Costs:
Gant.co.uk offers shipping to multiple countries. The shipping costs may vary depending on the delivery destination and chosen shipping method. The website provides detailed information regarding shipping options and associated costs during the checkout process.