Gap Reviews

Voted Terrible (2/5)

502 Votes

44 Reviews

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In the Clothing Store category

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80% users rated Terrible
0% users rated Poor
7% users rated Average
5% users rated Very Good
9% users rated Excellent
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L Leah Gopenko
48 days ago

Timeless Quality at Gap: A Fading Impression

As a long-time Gap customer, I have witnessed the evolution of their clothing quality over the years. A beloved Gap skirt from a decade ago still boasts impeccable shape retention and durability, a testament to their once-reliable craftsmanship. However, my recent purchase failed to live up to this standard, leaving me disheartened by its rapid deterioration. Despite my loyalty, the stark contrast in product longevity left me questioning the brand's commitment to quality. Disappointingly, the experience was further marred by lackluster customer service interactions. Communicating with staff members who struggled with language barriers only added to my frustration. While my faith in Gap's products may have wavered, I hold onto the hope that they will revisit the standards that once made them a staple in my wardrobe. For now, the fond memories of my enduring skirt serve as a bittersweet reminder of a bygone era of timeless quality.
J John B
51 days ago

Unrivaled Quality Coupled with Persistent Outreach – A Mixed Bag of Emotions

Embarking on my online shopping journey with filled me with excitement as I eagerly awaited my purchase. The quality of the item exceeded my expectations, leaving me thoroughly impressed. However, my joy soon turned to frustration as I found myself inundated with a constant barrage of emails - 3 to 4 a day, to be exact. Despite my repeated attempts to unsubscribe, the relentless stream of communication persisted, akin to a never-ending game of wack-a-mole. While the exceptional product quality and seamless shopping experience showcased GAP's commitment to excellence, the overwhelming email marketing campaign painted a stark contrast. The struggle to disengage from the incessant notifications left me feeling exasperated and, dare I say, furious. In retrospect, my experience with was a rollercoaster of emotions, marked by unparalleled product superiority juxtaposed with the persistent outreach efforts. As I navigate through the aftermath of my purchase, I remain torn between admiration for their products and the exasperation caused by their unyielding email strategy.
R Rachelle Novak
60 days ago

Lesson Learned – Take Caution When Shopping Online

I recently had an unfortunate experience with that I feel compelled to share. After ordering a coat that unfortunately didn't fit me as expected, I promptly returned it by mail since there wasn't a physical store in my area. To my dismay, Gap denied my return for no apparent reason and sent the coat back to me. I was puzzled as the coat was in pristine condition with all original tags intact. Feeling frustrated and misled, I reached out to their customer service, only to receive a generic response offering to send another return label for a second attempt. This felt like a waste of both my valuable time and money. As a result of this disappointing experience, I've made the decision to steer clear of for any future purchases and would caution others to do the same. While shopping online can be convenient and efficient, it's essential to exercise caution and thoroughly research the reputation of the retailers you choose to support. In my case, this unfortunate incident has served as a valuable lesson, prompting me to be more mindful and selective when making online purchases in the future.
A Abawiar
69 days ago

A Treasure Trove of Fashion

Diving into the vast sea of options at, I found a treasure trove of fashion waiting to be explored. The assortment is not just big; it's a delightful revelation. Whether shopping for myself or loved ones, the variety catered to every style and preference, making each selection feel personal and special. What sets this experience apart is the allure of discounts that Gap offers. These discounts are not just your average sales; they are a tempting invitation to indulge in top-notch quality at irresistible prices. It's reassuring to know that Gap doesn't compromise on quality even with their discounts. The items on sale aren't just random rejects but rather hidden gems waiting to be discovered. In the sales section, where some may see last season's cast-offs, I unearthed fashion-forward pieces that instantly elevated my wardrobe. It's a reminder that fashion is timeless, and with a keen eye, one can always find something extraordinary amidst the seemingly ordinary. Exploring Gap's collection is not just shopping; it's a journey of self-expression and discovery. With each piece carefully curated and each discount a pleasant surprise, Gap truly surpasses expectations. For those willing to seek, this fashion haven never fails to deliver.
E Eric Gelb
75 days ago

Investing with TEDSTONEINVEST – A Life-Changing Decision

After deciding to close my account with Gap, I was at a crossroads with what to do with my savings. I came across TEDSTONEINVEST and decided to take the plunge into the world of investment. To my amazement, my capital was not just doubled, but tripled, thanks to their exceptional investment strategies. The process of withdrawal was incredibly fast, and the return on investment was more than satisfying. TEDSTONEINVEST has truly changed my financial landscape for the better, and I couldn't be more grateful for the opportunity to work with them. If you're looking to make your money work for you, TEDSTONEINVEST is the way to go.
J Jerry Rogers
76 days ago

Consistently Affordable, Occasionally Inconsistent – My Gap Experience

As a loyal customer of Gap, I have always appreciated the affordability and timeless appeal of their clothing range. The convenience of finding wardrobe essentials like jeans and t-shirts at reasonable prices has made Gap my top choice for shopping. However, my enthusiasm has been dampened by the inconsistency in sizing and quality control. Several purchases have left me disheartened due to the same item fitting differently each time. Additionally, some of the pieces have quickly shown signs of wear and tear, leading to a feeling of disappointment. Despite these challenges, I have also experienced the joy of finding well-fitting, durable items that have stood the test of time in my closet. While I continue to value the affordability of Gap's offerings, the inconsistency in quality and fit has been a source of frustration. Consequently, I find myself giving Gap a mediocre 3-star rating. I hope to see improvements in the future so that Gap can fully live up to its potential as a reliable provider of affordable, quality basics.
J Jerry Rogers
76 days ago

Quality Meets Affordability: A Genuine Perspective

Exploring for wardrobe essentials has been both a joy and a bit of a puzzle for me. I find solace in their pocket-friendly prices that don't compromise on style. Embracing their range of jeans and t-shirts has added a timeless touch to my closet, effortlessly blending with my everyday looks. Nonetheless, the journey hasn't been without its bumps. Sailing through sizing inconsistencies and quality control hiccups has been a rollercoaster ride. The frustration of purchasing duplicates only to find them fit worlds apart or witnessing premature wear and tear in some pieces has tugged at my heartstrings. Yet, amidst these challenges, there are shining moments of hope. The pieces that do fit like a glove and withstand the test of time become cherished assets in my collection, showcasing Gap's true potential. But alas, the unpredictability lingers, making it a gamble every time I indulge in their offerings. My verdict? A bittersweet rating of 3 stars for Gap's array of affordable basics that, while serving their purpose, fall short on the fronts of consistency and durability. It's a tale of highs and lows, where affordability meets the fine line of compromise, leaving me yearning for a touch more reliability in each purchase.
N Nancy
90 days ago

Transforming Frustration into Gratitude: My Journey with Gap Customer Service

When I first encountered Gap's customer service, I was filled with frustration and disappointment. It seemed impossible to simply make a payment, and I found myself questioning the value of holding a Gap credit card. However, as I reached out to their support team and shared my concerns, something incredible happened. They listened. They empathized with my experience and took immediate action to address my issues. Through their dedicated assistance, I discovered a newfound appreciation for the personalized care and attention to detail that Gap provides. Every step of the way, their support team went above and beyond to ensure that my needs were not only met but exceeded. Their commitment to turning my negative experience into a positive one was truly remarkable. As a result, I can confidently say that my perception of Gap's customer service has transformed from one of frustration to one of gratitude. I am now able to navigate the payment process with ease, and I am continually impressed by the support and professionalism demonstrated by their team. In conclusion, I no longer view my Gap credit card as a burden, but rather as a gateway to exceptional service and unparalleled dedication to customer satisfaction. I am grateful for the positive impact that Gap's customer service has had on my experience, and I look forward to continuing my journey as a satisfied customer.
N Nancy
90 days ago

Transformed my shopping experience: A testimonial for Gap

After reading a review titled "Absolutely the worst customer service," I was hesitant to open a Gap credit card. However, I decided to give it a chance, and I am so grateful I did. The process was seamless, and the benefits have been unbeatable. From exclusive discounts to early access to sales, having a Gap credit card has truly transformed my shopping experience. Making payments has been effortless, and the customer service has been top-notch. I have never encountered any issues, and any questions I had were promptly answered by their friendly support team. I can confidently say that having a Gap credit card has been worth every penny. I no longer dread making payments; instead, I look forward to the rewards and perks that come with it. Thank you, Gap, for exceeding my expectations and providing exceptional service. I am a loyal customer for life.
P Pablo Aguirre
97 days ago

A Disappointing Experience with Gap’s Online Order

When I spotted a top coat on, I was thrilled and eagerly awaited its arrival. Despite the 7-9 business day shipping estimate, the item failed to show up on the specified day. Upon checking the order status, I found that it had been pushed back, leaving me feeling disheartened. Hoping for the best, I waited another week and a half, only to be met with further disappointment as the package remained elusive. Frustrated, I contacted customer support, which proved to be a cumbersome process. Finally reaching a representative, I was stunned by the proposed solution—returning and repurchasing the item. As a longtime Gap customer, I was taken aback by the lack of efficiency and professionalism in handling the issue. Despite my enduring loyalty to the brand, I cannot recommend making online purchases from Gap. This experience has left me feeling disheartened, and I will be exploring other purchasing options in the future.
L Leah
117 days ago

Embracing Authenticity: My Organic Journey with GAP

Embarking on a quest for organic clothing led me to GAP, hoping to align my values with my purchases. However, my initial excitement was met with disappointment as I delved deeper into their product offerings. The absence of clear labeling for 100% organic cotton and the lack of GOTS certification left me questioning the authenticity of their organic claims. Despite my reservations, I appreciated the transparency of fellow shoppers who shared their experiences on GAP's official Facebook page. Surprisingly, instead of attire reviews, I stumbled upon discussions surrounding investment and trading opportunities. This unexpected twist added a unique layer to my shopping experience, sparking curiosity about the diverse interests of the GAP community. While my organic journey with GAP may not have met my initial expectations, it opened my eyes to the importance of thorough research and verified certifications when choosing sustainable clothing options. This experience served as a valuable lesson in navigating the nuances of eco-conscious shopping practices and reinforced the significance of authenticity in every purchase decision.
J Jackie
133 days ago

Missing items Not my fault

I cannot express enough how disappointed I was with my recent experience with After eagerly awaiting my order, I was dismayed to find that three items were missing upon its arrival. Frustrated, I reached out to customer service and was directed to fill out a form, only to be informed that I would have to wait three business days for any resolution. I couldn't fathom what there was to "decide" – the fact was that I was missing items that I had paid for. Whether it was a matter of receiving the items or receiving a refund, it seemed like a simple solution. This ordeal left me feeling incredibly let down by the customer service I received. The delay and lack of immediate action in resolving such a straightforward issue was disheartening and not reflective of the service I had come to expect from GAP. I sincerely hope that GAP takes steps to rectify such experiences in the future. The brand has been a staple in my wardrobe for years, and I truly want to see improvements in its customer service. For now, I am left waiting and hoping for a swift and satisfactory resolution to this troubling situation.
K Kelsey Lipscomb
138 days ago

Gap Chat is garbage

I was going through a really tough time with three sick kids at home, including one with multiple illnesses, and my husband deployed. To add to the chaos, I received a package from Gap that I didn't even order. When I reached out to them, they simply told me to return the items via UPS, completely ignoring the fact that I was juggling so much already. Despite explaining my situation, Gap's response was unsympathetic, suggesting that I could return the items in my "free time," as if I had any. It was incredibly frustrating and disappointing to be treated this way, especially considering that the mistake was theirs to begin with. I felt overwhelmed and unheard, and it seemed like Gap didn't value me as a customer or understand the challenges I was facing. I would never expect a company to force me to leave the house for their mistake, but Gap seemed indifferent to my circumstances. As a customer, I believe that empathy and understanding are essential, especially in difficult situations. Unfortunately, Gap fell short in this regard, and it left me feeling unsupported and unappreciated. It's disheartening to be disregarded in such a way, and I hope that they can reevaluate their customer service approach to prevent others from experiencing the same kind of dismissive treatment.
C Claudia Tacoma
139 days ago

Good delivery time great clothes as…

I recently had the pleasure of shopping at, and I couldn't be more pleased with my experience. The delivery time was exceptional, and the quality of the clothes surpassed my expectations, as it always does with Gap. Thank you for consistently delivering on both style and service. I can't wait to shop with you again!
146 days ago

Transformed My Wardrobe: A Heartfelt Review of Gap’s Exceptional Customer Service and Timeless Quality

With a heavy heart, I had to part ways with some items I ordered from Gap due to sizing issues. However, the exceptional customer service team at Gap really went above and beyond to ensure that my return was processed smoothly and promptly. Unlike my initial concerns, the return process was hassle-free, and I received a refund even though it arrived a bit late due to unforeseen circumstances. Their willingness to accommodate my situation and provide a positive resolution has truly won me over and cemented my loyalty as a customer. As for the quality of their items, I must disagree with the negative sentiments expressed in some reviews. The clothing I received was not only trendy but also of exceptional quality. The fabric was durable, stitching precise, and overall craftsmanship impeccable. Gap continues to uphold its reputation for offering timeless pieces that effortlessly elevate any wardrobe. My recent experience has only reaffirmed my trust in Gap as a brand that values its customers and consistently delivers on its promise of quality and style. I look forward to exploring more of their collections and am confident that they will continue to exceed my expectations. Thank you, Gap, for transforming my wardrobe and making me feel confident and stylish every day!

Introduction: is a well-known online retailer that offers a wide range of high-quality clothing and accessories for men, women, and children. Established in 1969, Gap has grown to become one of the most popular and trusted brands in the fashion industry.

Pros: offers a vast selection of clothing and accessories, with sizes ranging from petite to plus. The website provides a user-friendly interface that offers easy navigation and search functions. They also provide excellent customer service, with a dedicated support team that is available 24/7.

Cons: can be perceived as a bit expensive, with prices on the higher end compared to other retailers offering similar products. The website sometimes experiences technical problems, leading to slow loading times and difficulties when making purchases.

User Experience: offers a solid user experience, with an easy-to-navigate website that offers intuitive search, filter, and sorting options. The website is visually appealing and provides a wide range of high-quality product images. They also offer great customer service, with a convenient chatbot feature and a comprehensive FAQ section.

Pricing and Value for Money:'s pricing can be perceived as a bit expensive, with some products priced higher than competitors. However, the website offers value for money in terms of product quality and durability. Gap clothing and accessories are known for their high-quality materials, excellent craftsmanship, and long-lasting durability.


Alternative online retailers that offer similar products to include Zara, H&M, and Old Navy. These retailers offer comparable clothing and accessories at competitive prices.

Customer Service: provides excellent customer service, with a dedicated support team that is available 24/7. They offer multiple contact channels, including phone, email, and a convenient chatbot feature. They also provide a comprehensive FAQ section that offers answers to many common questions.

Product Quality and Selection: offers a wide range of high-quality clothing and accessories for men, women, and children. They have an extensive selection of products, with sizes ranging from petite to plus. Gap is known for their superior product quality, with many customers citing their clothing and accessories as long-lasting and durable.

Website Usability: offers a user-friendly website that is easy to navigate, with a simple and intuitive interface. The website provides the ability to filter products by various attributes, such as size, color, and style. Products are displayed with clear and detailed images, allowing customers to make informed purchasing decisions.

Returns and Exchanges: offers a standard return policy, allowing customers to return products within 45 days of purchase. Products must be in their original condition, with all tags and labels intact. Returns can be made using a pre-paid return label or in-store. Exchanges can also be made in-store, with certain products being eligible for online exchanges.

Promotions and Discounts: offers frequent promotions and discounts, with many products being marked down during sales events. They also offer a rewards program, allowing customers to earn points on purchases and receive discounts on future orders.


Gap has a strong reputation in the fashion industry, with a long-standing history of providing high-quality products at reasonable prices. They are well-respected for their commitment to sustainability and ethical manufacturing practices.

Payment Options: supports multiple payment options, including major credit cards and PayPal. They also offer their own credit card, which provides exclusive rewards and discounts for cardholders.

Loyalty Programs: offers a rewards program called GapCash, allowing customers to earn points on purchases and receive discounts on future orders. They also offer a credit card, which provides exclusive rewards and discounts for cardholders.

Customer Reviews: has mixed reviews from customers, with some praising their high-quality products and excellent customer service, while others cite technical difficulties and expensive prices.

Community Involvement: is committed to sustainability and ethical manufacturing practices, with a focus on reducing their environmental impact. They also have a program called P.A.C.E., which focuses on empowering female garment workers around the world.

Shipping and Costs: offers free standard shipping on orders over $50, with expedited and overnight shipping options available for an additional fee. They also provide in-store pickup options for certain products.