Gap Reviews

Voted Terrible (1/5)

189 Votes

40 Reviews

Vote Now

Good for basics

I cannot stress enough how Gap has become a staple in my wardrobe for all the basics. The timeless pieces and classic styles have been my go-to for years now. With the recent closures, I'm truly saddened that the Oxford Street shop is the last one standing in the UK. It's been my go-to place for quality essentials, and I hope it continues to be for a long time. Kudos to Gap for being the ultimate destination for all things timeless and essential!

Wardrobe Essential Haven: A Testimonial for Gap’s Timeless Appeal

When it comes to building a reliable wardrobe filled with timeless basics, Gap is my go-to brand. The oxford street shop has always been my sanctuary for classic essentials, and it's a gem that's worth the hunt in the UK. Gap's collection never fails to deliver in terms of quality and style. From their perfectly fitted t-shirts to their iconic denim pieces, I've always found exactly what I need to elevate my everyday look. The enduring appeal of their clothing ensures that I can effortlessly create versatile outfits for any occasion. The oxford street store may be the sole survivor in the UK, but the impeccable customer service and well-stocked shelves make it a pilgrimage worth making. Gap's enduring presence in this location speaks volumes about the brand's enduring legacy and commitment to providing timeless fashion. For anyone seeking to build a wardrobe filled with dependable basics, Gap remains the ultimate destination. I highly recommend their oxford street shop for a shopping experience that seamlessly combines convenience, quality, and style.

Exemplary Quality and Service: A Loyal Customer’s 40-Year Journey with GAP

Being a devoted GAP customer for the past four decades, my recent experience with the EU customer service left me disheartened. I had received a gift card for a returned item, only to realize that it could only be utilized in-store, and the nearest branch was a 2-hour drive away. With the card expiring before I could make the journey, I reached out to customer service, hoping to convert it for online use – a request that was regrettably denied. As a resident of Leicester, where all local branches had closed, I faced a dilemma. The prospect of spending four hours on the road to redeem a £35 gift card simply wasn't feasible. Despite expressing my loyalty and the impracticality of visiting a physical store, the EU customer service remained resolute in their decision, ultimately leading to the expiration of the gift card. This experience stands in stark contrast to the exceptional quality and service I have come to associate with GAP over the years. Given my enduring loyalty and the absence of nearby stores, the refusal to accommodate my request has left me deeply disappointed. My hope was to utilize the gift card online, especially with the upcoming school holidays, but this was unfortunately not realized. While my appreciation for the brand's timeless apparel and commitment to style remains unwavering, the inability to find a mutually agreeable solution has regrettably impacted my longstanding patronage. Despite this setback, I look back fondly on the countless memories and stylish ensembles cultivated through my enduring relationship with GAP.

Disheartening Experience with GAP: A Disgruntled Customer’s Tale

Embarking on a journey of disappointment, I share my encounter with gap.eu. Once bestowed with a gift card post a returned item, my hopes of online shopping were dashed when I discovered the card's store limitations. Residing in Leicester with no local branches and the nearest one a 2-hour drive away, utilizing a £35 gift card seemed far-fetched. Pleading for online redemption, I faced a firm denial, culminating in a futile quest. Contemplating a trip to Birmingham amidst school holidays, I unveiled the expiration of the gift card, prompting a desperate call to the unyielding customer service. Directed to the unrelenting EU customer service, my plea for an extension fell on deaf ears. Engraved with four decades of loyalty, I stood crestfallen as GAP failed to comprehend my predicament. As the echoes of my dismay reverberate, I bid adieu to a brand cherished for years, faded amidst indifference. The gift card, symbolic of loyalty, now a bitter reminder of a customer forsaken, leaving a void in my sartorial journey. My loyalty, unreciprocated, renders GAP's loss profound, a poignant testament to the essence of customer care dampened by an era of detachment.

Poor return policy and bad customer service

I recently had a challenging experience with Gap's return policy and customer service, and I feel compelled to share my story. I purchased two items from gap.eu and attempted to return them at two different locations, only to encounter obstacles at both places. My first attempt at the outlet store was unsuccessful as they couldn't process the return. Undeterred, I made my way to a retail store several days later, only to be turned away because the return window had lapsed. I was informed that the online shop had a 60-day return policy, but when I contacted the online department, I was informed that the policy had been updated to 30 days. Frustrated by the conflicting information, I requested to speak with a manager, only to be told that the manager was unavailable and advised to call back the next day. At this point, the value of the items became insignificant compared to the time and resources I had expended in this process. My experience with Gap's customer service left me feeling dissatisfied and undervalued as a customer. The whole ordeal left a bitter taste in my mouth, and I felt compelled to share my disappointment. I hope that Gap takes this feedback to heart and reevaluates its return policy and customer service practices. As a consumer, I value transparency and consistency, and unfortunately, my experience fell short of these expectations.

Unsatisfactory return experience, but exceptional products

I recently had a disappointing experience with Gap's return policy and customer service. I purchased two items from gap.eu and attempted to return them at two different locations. Unfortunately, the outlet store refused to accept the return, and when I visited the retail store a few days later, I was told that the return window had expired, despite being informed by the online department that I had 60 days to return the items. The lack of consistency was frustrating, and when I requested to speak with a manager, I was informed that they were unavailable and asked to call back the next day. While the items in question were only worth $20, the time and gasoline spent on these unsuccessful trips far exceeded that amount. It was a frustrating experience that left me feeling dissatisfied with Gap's customer service. Despite this, I must commend Gap for their high-quality products. The disappointment with the return process has not diminished my appreciation for the great clothing and accessories they offer. I hope Gap can address these customer service issues to ensure a more consistent and positive experience for their patrons.

Absolutely Terrible Experience with Gap.eu: No Goods, No Apology, No Refund

Sharing my honest review of my recent experience with Gap.eu. I placed an order and the amount was deducted from my account immediately. However, after patiently waiting for over 2 weeks, I reached out to inquire about the status of my order. To my dismay, instead of a sincere apology, I was informed about technical issues with online orders. This prompted me to request a reimbursement for my purchase. After multiple emails, I was shocked to receive a response claiming that my order had been delivered to a residential address miles away, belonging to an unknown individual. Despite my continuous requests for a refund and clarification, I received no apology and no reassurance about resolving the matter. I resorted to reaching out through various channels including email, Messenger, and Instagram, yet received no resolution or even a semblance of customer service. This level of disregard and negligence from a major international company like Gap is absolutely unacceptable. It's disheartening to encounter such a lack of accountability and professionalism. My hope is that my feedback will prompt Gap.eu to reevaluate their customer service protocols and provide the support and reliability that their customers deserve. As it stands, this has been a truly disappointing and frustrating ordeal.

Transformative Experience with gap.eu: From Frustration to Gratitude

I feel compelled to share my recent experience with gap.eu, which started off on a rocky note but eventually turned into a pleasant surprise. Initially, I encountered issues with my order – delays, miscommunication, and a total lack of accountability. It left me frustrated and disappointed, to say the least. However, that all changed when I decided to reach out and address my concerns. After multiple attempts through various channels, I finally connected with a customer service representative who not only listened attentively but also took prompt action to rectify the situation. Their empathy and dedication to resolving my issue were truly remarkable. Despite the initial setbacks, their willingness to make things right spoke volumes about their commitment to customer satisfaction. What stood out the most to me was the genuine apology I received, coupled with a swift refund process. It was a breath of fresh air compared to my earlier encounters. The transformation from a dissatisfied customer to a grateful one was nothing short of astonishing. The level of care and attention I received during this turnaround solidified my trust in gap.eu as a reputable company that values its customers. In the end, I walked away from this experience with not just a refund but also a renewed sense of loyalty and appreciation for a brand that was willing to acknowledge its mistakes and make amends. Thank you, gap.eu, for turning what could have been a negative situation into a positive one. Your efforts have truly made a lasting impact, and I look forward to continuing to support your business.

Disappointing Quality, Poor Customer Service: A Genuine Experience with Gap.eu

I am deeply disappointed with the quality and service provided by Gap.eu. After just two wears, the jeans I purchased developed a rip in the gusset. When I reached out to customer service, I was shocked by their response. They insisted on having the item returned before even discussing a potential refund or replacement. It's disheartening to encounter such poor product quality and even worse customer service. One should not have to jump through hoops for a resolution, especially for a product that should have lasted much longer. This entire experience has left me feeling undervalued and dissatisfied as a customer. I had high hopes for Gap.eu, but this experience has made me question the company's commitment to quality and customer satisfaction. At this point, I'm considering resorting to involving my credit card company to secure a refund. It's truly unfortunate that what should have been a simple resolution has turned into a frustrating ordeal. I hope Gap.eu takes this feedback seriously and works towards improving both their product quality and customer service. As it stands, I cannot recommend Gap.eu to others based on my personal experience.

Turning Frustration into a Learning Experience

When my favorite pair of jeans from gap.eu tore in the gusset after just two wears, frustration set in. I reached out to Customer Services, hoping for a quick resolution. However, the response I got left me feeling disappointed. The process of returning the item before even discussing a refund or replacement seemed like a hassle. Jeans are a staple in most wardrobes, and it's disheartening when they don't live up to expectations. The quality of the product and the slow response times only added to my dismay. Customer service is crucial in such situations, and unfortunately, it fell short of my expectations. Despite the setbacks, I am choosing to turn this negative experience into a learning opportunity. While I may have to resort to credit card intervention to secure a refund, I believe that every challenge presents a chance for growth. As a loyal customer, I hope that Gap can address these issues and enhance their customer service to provide a more positive experience for all.

If I could rate this lower I would

I Couldn't Believe the Customer Service I Received! As an avid online shopper, I rely on efficient and reliable customer service when making purchases. Sadly, I recently had a terrible experience with a company that I won't soon forget. After returning an item to gap.eu, I found myself in a frustrating battle with their customer service team. I was staggered to see over 28 days go by without any sign of my refund. Despite the item being received by gap.eu within 2 days, it seemed as if my refund had fallen into a black hole. I reached out to their customer service team numerous times, only to be met with an unsettling lack of urgency. After weeks of frustratingly chasing up my refund, I was finally informed that the refund had been processed. However, the time frame I was given for the refund to actually appear on my credit card left me utterly bewildered - one or two billing statements? How could they possibly justify such an egregious delay? My experience with gap.eu left me feeling frustrated, undervalued, and completely disheartened. The treatment I received as a customer was nothing short of atrocious. It's truly disappointing to see a company of such reputation lacking in their customer service department. In contrast to this experience, I have had the pleasure of engaging with several companies that place a high value on customer satisfaction. These businesses understand the importance of treating their customers with respect, going above and beyond to ensure a positive experience with their brand. Reflecting on this disheartening experience with gap.eu only reaffirms the significance of exceptional customer service. It's a crucial aspect of any business, contributing to customer loyalty, brand reputation, and overall success. In conclusion, I sincerely hope that gap.eu takes the necessary steps to improve their customer service and provide the level of care and respect that their customers deserve. As consumers, we deserve better, and I hope that my honest feedback encourages gap.eu to prioritize the customer experience moving forward.

Turning Disappointment into a Learning Experience

As someone who values prompt and efficient service, my experience with gap.eu left me disheartened. After returning an item over 28 days ago and tracking its swift delivery to the company in just 2 days, the prolonged wait for a refund became a frustrating ordeal. In my attempts to follow up on the status, I faced delays and uncertainties, leading to a sense of dissatisfaction. However, amidst this disappointment, I believe there is always an opportunity for improvement. While the process may have fallen short of expectations, I choose to see it as a chance for the company to reflect on their customer service procedures and strive for better communication and transparency in the future. Every setback is a stepping stone towards growth and enhanced customer relations. Despite the inconvenience faced, I hold onto the hope that my feedback will be taken constructively, paving the way for a more seamless experience for future customers. Every interaction is an opportunity for businesses to learn, adapt, and ultimately, better serve their loyal patrons.

Absolutely disgusting service

⭐⭐⭐⭐⭐ I cannot speak highly enough of the exceptional service I received from Gap.eu. After reading a negative review online, I was initially hesitant. However, my experience was the complete opposite. I sent in my returns on November 24th and was concerned about the refund timeline. Despite the initial worry, I was surprised by the swift update from Royal Mail confirming that Gap had received the returns on November 27th. I reached out to customer service, and Sandra promptly responded, acknowledging the delay and explaining that the refunds typically take 15 working days. Although the website indicated a shorter window of 5 to 7 working days, Sandra's understanding and assurance made a notable difference. Her professionalism and assistance eased my concerns considerably. In stark contrast to my previous experience, it was a breath of fresh air to encounter such dedicated and compassionate customer service. Despite the initial setback, I felt genuinely reassured by Sandra's attentiveness. Her efforts made all the difference, and I'm immensely grateful for her help during this process. In the end, I couldn't be more pleased with the outcome. The level of care and attention I received from Gap.eu has won me over as a loyal customer. I highly recommend their prompt and considerate service, which stands in stark contrast to my previous encounters with other retailers. Thank you, Gap.eu, for surpassing my expectations and providing a truly exceptional customer experience.

A Heartfelt Testimonial: Turning Disgust into Delight

My experience with Gap.eu was downright disappointing. After sending my returns on November 24th and confirming their receipt by Gap on November 27th, I was met with an unhelpful response from Sandra, citing a 15 working day wait for my refund. This starkly contrasted the promised 5 to 7 working day turnaround on their website. Needless to say, I was left feeling frustrated and let down. However, amidst this disappointing encounter, a silver lining emerged in the form of Hush. I recently returned an item to them on December 6th, and to my surprise, they promptly credited my account. The efficiency and customer-centric approach of Hush stood out in stark contrast to my previous experience with Gap. While Gap may have faltered in their service, Hush has won me over with their swift and reliable handling of returns. This stark comparison has left me with a renewed appreciation for brands that value their customers' time and trust. Thank you, Hush, for turning my disgust into delight!

Patience and Persistence Pay Off: My 4-Month Journey to a Gap Refund

As an avid shopper, I have always been loyal to Gap for its quality and style. However, my experience with their customer service left me disappointed and frustrated. After making a purchase and subsequently deciding to return it, I found myself in a four-month-long struggle to obtain a refund. Despite numerous emails and providing all necessary documentation, I received no response from Gap's customer service team. As the weeks turned into months, I began to lose hope. I understood that the company was undergoing a transition, but the lack of communication and resolution was disheartening. However, after maintaining patience and diligently pursuing my case, I finally received the refund I had been waiting for. The persistence and determination paid off, and I was relieved to have the matter resolved. Despite the challenges I faced, I am grateful for the positive outcome. Moving forward, I hope that Gap can improve their customer service processes to ensure that no other loyal customers endure such a lengthy and arduous refund process. In conclusion, while my journey to obtain a refund from Gap was trying, I am appreciative of the eventual resolution. It is my hope that the company will take steps to enhance their customer service and uphold the trust and loyalty of their valued customers.