Users Voice for Gardenfurniturehouse

21% users rated Terrible
0% users rated Poor
4% users rated Average
4% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Gardenfurniturehouse
Gardenfurniturehouse Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Gardenfurniturehouse Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 14 Aug 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 5 5 4.4 4.8 2.2
Oct 2022 5 5 1.7 4.4 4.3 1.4
Nov 2022 5 4.5 5 2.7 2.4 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 4 5 1.8 4.6 1.7 1.3
Line Chart for Rating of peer stores

gardenfurniturehouse.co.uk

crystalplus.com

hayneedle.com

priceline.com

lookfantastic.com

dhgate.com

Detailed Gardenfurniturehouse Review by

Introduction

Gardenfurniturehouse.co.uk is a UK-based online store that specializes in the sale of garden furniture. The store offers a wide range of outdoor furniture products, including garden benches, chairs, dining sets, sun loungers, and garden tables. The products are made from high-quality materials, and the store prides itself on offering affordable and stylish outdoor furniture designs. In this editorial review, we will be examining various aspects of gardenfurniturehouse.co.uk to determine if it is a trustworthy and reliable online store.

Pros and Cons

Pros:
  • Wide selection of garden furniture products
  • Efficient shipping and delivery services
  • Responsive customer service
  • Competitive pricing
  • Easy-to-navigate website
Cons:
  • Products may not be as durable as advertised
  • May not be suitable for customers looking for high-end or luxury outdoor furniture products

User Experience

Gardenfurniturehouse.co.uk provides a user-friendly shopping experience for customers. The website has a clean and modern design, with easy-to-use navigation tools that enable customers to search for and find products quickly. The store offers high-quality product images, detailed descriptions, and customer reviews that provide valuable insights into the products. Additionally, the checkout process is simple and straightforward, with various payment options available.

Pricing and Value for Money

Gardenfurniturehouse.co.uk offers competitive pricing on its products compared to other online stores that sell similar outdoor furniture products. The store also frequently runs promotions and discounts on its products, which enables customers to save even more money. The quality of the products is generally good, and customers get value for their money.

Alternatives

Some of the alternatives to gardenfurniturehouse.co.uk include other UK-based outdoor furniture stores such as Ikea, John Lewis, and B&Q. These stores offer a similar range of garden furniture products at comparable prices.

Customer Service

Gardenfurniturehouse.co.uk provides responsive customer service to its customers. The store has a dedicated customer service team that is available to answer any questions or concerns that customers may have regarding their orders, products, or services. The store also has a robust returns and exchange policy that enables customers to return or exchange products that do not meet their expectations.

Product Quality and Selection

Gardenfurniturehouse.co.uk offers a wide selection of outdoor furniture products that are generally of good quality. The products are made from high-quality materials that are durable and long-lasting, making them suitable for outdoor use. However, some customers have reported that some products may not be as durable as advertised.

Website Usability

Gardenfurniturehouse.co.uk has a well-designed website that is easy to use and navigate. The store provides customers with various product categories and filters that enable them to search for and find products quickly. The website is also mobile-friendly, which enables customers to shop from their mobile devices with ease.

Returns and Exchanges

Gardenfurniturehouse.co.uk has a robust returns and exchange policy that enables customers to return or exchange products that do not meet their expectations. The store provides customers with a 14-day window to return or exchange products, and the process is generally straightforward.

Promotions and Discounts

Gardenfurniturehouse.co.uk frequently runs promotions and discounts on its products, which enables customers to save even more money on their purchases. The store also offers loyalty programs that provide customers with additional discounts and savings.

Reputation

Gardenfurniturehouse.co.uk has a good reputation in the UK outdoor furniture market. The store has been in business for several years and has built a loyal customer base due to its competitive pricing, quality products, and responsive customer service.

Payment Options

Gardenfurniturehouse.co.uk provides customers with various payment options, including credit and debit cards, PayPal, Apple Pay, and Klarna.

Loyalty Programs

Gardenfurniturehouse.co.uk offers a loyalty program that provides customers with additional discounts and savings on their purchases. The program is free to join and enables customers to earn points on their purchases that can be redeemed for discounts on future purchases.

Customer Reviews

Gardenfurniturehouse.co.uk has a good reputation among its customers. The store has received positive reviews from customers who have praised its competitive pricing, quality products, and responsive customer service.

Community Involvement

Gardenfurniturehouse.co.uk does not have a significant involvement in community activities.

Shipping and Costs

Gardenfurniturehouse.co.uk provides efficient shipping and delivery services to customers in the UK. The store offers standard delivery, which takes 3-5 business days, and next-day delivery, which is available for an additional fee. Shipping costs are generally affordable and vary depending on the size and weight of the products.

Gardenfurniturehouse Recent User Reviews

👤

Reviewer Name: E. Hughes, Cambridge

Review Submission Date: 2022-11-07

Review Title: Outdoor patio lounge set - just the job !
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Harper Grey Stackable SofaWe've only just received this so cant comment on longevity, but it seems good quality and arrived on time. Nice colour, comfy to sit on. A bit like tetris to stack it so thats unlikely to be easy to do, so we will have to buy a big cover. Shame they didnt recommend one during the saleHelpful delivery team although the time-slot booking is a bit odd.

👤

Reviewer Name: Beverley Pearce

Review Submission Date: 2022-09-08

Review Title: Firepit table and chairs
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Customer services went over and above to insure our furniture arrived in time for a party ! Its absolutely gorgeous ! The only problem is the firepit table does not ignite with the ignition button . But I didn't want to wait for the exchange as I can light it with a lighter .

👤

Reviewer Name: Sean Wiese

Review Submission Date: 2022-06-30

Review Title: WISH I READ THESE REVIEWS FIRST!!!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: WISH I READ THESE REVIEWS FIRST!!!!!I ORDERED GARDEN FURNITURE 18TH MAY, WAS MEANT TO BE IN STOCK, STILL NOTHING!! CANT GET THROUGH ON PHONE OR EMAIL(7DAYS FOR RESPONSE!) ABSOLUTE WASTE OF TIME. CANCELLING MY ORDER ASAP.

👤

Reviewer Name: Alison

Review Submission Date: 2022-06-20

Review Title: Finally after 3 months we have a…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Finally after 3 months we have a conclusion to our issues with this company. Thanks to someone named Sam who was very good at calling back & sorting things out, we now have our money back on 2 items & a small amount of money for all the hassle.Hopefully if anyone has any issues & have left negative reviews you will also get a satisfactory outcome.

👤

Reviewer Name: Karen Goulding

Review Submission Date: 2022-06-17

Review Title: Ordered sofa arrived couple weeks…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered sofa arrived couple weeks late...lot of faults with weave and didnt receive carepack, filled in form, have messaged several times, no reply, please reply

👤

Reviewer Name: Nichola Harris

Review Submission Date: 2022-05-31

Review Title: SHOCKING SERVICE
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: SHOCKING SERVICE! SHOP ELSEWHERE!Ordered a garden table and chairs, was told in stock and 10 days for delivery, over 3 weeks later still nothing and no delivery date booked or communication from company or courier!! Cancelling order!

👤

Reviewer Name: Kathleen Maloret

Review Submission Date: 2022-01-31

Review Title: I bought a Ratten 8x seater Garden…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought a Ratten 8x seater Garden table set with ice bucket in centre of table from Garden Furniture house.From start of order to delivery , It was first class service.We are so thrilled with it , the quality is absolutely superb. I would highly recommend the company to anyone.from one very satisfied customerKathy Maloret

👤

Reviewer Name: Andrew Lewis

Review Submission Date: 2021-09-12

Review Title: I am very happy with my furniture
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am very happy with my furniture, it's sturdy and with a very practical design. Slight mix up between billing and shipping address, however the support team were very helpful and resolved the issue quickly. After that, delivery was prompt and without issue

👤

Reviewer Name: Rachel Retford

Review Submission Date: 2021-08-06

Review Title: Refund received
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered a rattan dining set and cover in April for delivery in June. It is now August and I have still not received the furniture. Customer services give excuse after excuse about where the products are and why you haven't received them. Update: after posting a negative review I was contacted again by the company and have now received a full refund for my items.

👤

Reviewer Name: David

Review Submission Date: 2021-06-30

Review Title: Kept up to date with delivery date.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Kept up to date with delivery date.Great after care customer service

Related Categories