Gardenfurniturehouse Reviews

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20 Reviews

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In the Bedroom Furniture Store category

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75% users rated Terrible
0% users rated Poor
10% users rated Average
5% users rated Very Good
10% users rated Excellent
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C Choge
101 days ago

Restoring Trust in eCommerce

As a customer who values integrity and transparency, I feel compelled to share my experience with Amidst the allure of their enticing offers, I heeded a cautionary tale and conducted thorough research. My findings painted a distressing picture, with multiple trade names linked to concerning practices. This discovery instilled a sense of wariness in me, prompting me to delve deeper into the integrity of the company. By exploring platforms like TrustPilot and Company House, I uncovered a pattern of unfulfilled orders and financial discrepancies. The realization dawned that placing an order might lead to financial loss and disappointment. Consequently, I proactively engaged with resources like Action Fraud, leveraging protective measures such as chargeback and Section 75 to safeguard my hard-earned funds. In the face of adversity, this experience taught me the importance of due diligence and vigilance in online transactions. While the shadows of skepticism loomed large, I emerged empowered and enlightened, reaffirming my commitment to conscious consumer choices. Let this cautionary tale serve as a beacon of awareness, guiding fellow shoppers towards informed decisions and fostering accountability in the digital marketplace.
G Guy
120 days ago

Backyard Furnishings Home

My assessment for Backyard Furnishings HouseOn 17/7/23 I pre ordered Nova Backyard Furnishings Olivia Gray Weave 6 Seat Oval Eating Set × 1 for £1233.09. I used to be instructed this could be in retailer on 02/08/23 and I'd be contacted to rearrange supply. On 18/8/23 I emailed them to ask the place is my supply. On the 21/8/23 I used to be instructed there was a delay so I instructed them to cancel my order. They instructed me the order had been cancelled and a refund had been issued. We at the moment are on 15/9/23 and I nonetheless haven't obtained my refund. Emails have been exchanged and I hold being instructed it has been handed on to the to be sorted however nonetheless nothing. This firm is principally committing fraud in opposition to me for not returning my cash for objects I've not obtained. They're no higher than the individuals on the market scamming others. I'd advise anybody to examine evaluations on this firm and do your analysis correctly as this firm is appalling to do any enterprise with. I'd look elsewhere to your backyard furnishings and many others. It's one thing I didn't wish to do however I’m left with no alternative to try to get my a reimbursement. I’m going to instruct my financial institution to do a cost again in opposition to this firm. I’m additionally going to do a criticism to Buying and selling Requirements, Firm Home, and the Monetary Ombudsman Service. Additionally a superb good friend of my spouse works for a well-known day by day television present so hopefully I would be capable of get them to do one thing on this system. This Firm is an Appalling firm to do enterprise with and I'd keep away from in any respect prices. UPDATE I needed to finally get my financial institution to do a cost again on the corporate and obtained my a reimbursement from the financial institution. Wouldn't use or suggest this appalling firm to anybody completely disgraceful behaviour. 😡😡😡😡😡😡
H Heidi Phillips
145 days ago

A Lesson in Patience and Disappointment Turned into Growth: My Experience with

Reflecting on my recent journey with, I find myself navigating a rollercoaster of emotions. Initially thrilled about upgrading my outdoor space with new furniture, I eagerly anticipated the arrival of my order. However, as days turned into weeks and weeks into months, my excitement waned, replaced by a sense of frustration. The long-awaited moment finally arrived today, but it was not without its challenges. The large storage box that I had eagerly ordered and paid for was nowhere to be found. A series of emails, automated apologies, and redirections ensued, leaving me feeling lost in a maze of unfulfilled expectations. Despite reaching out to customer service multiple times, the resolution remained elusive. The lack of communication and reassurance only added to my sense of unease and disappointment. The uncertainty surrounding the missing item left me questioning the reliability of the entire process. As I come to terms with this experience, I am reminded of the importance of patience and resilience in the face of adversity. While the road may have been rocky, it has also been a valuable lesson in managing expectations and adapting to unforeseen circumstances. While my journey with may not have been smooth sailing, it has provided me with an opportunity for personal growth and reflection. Although I may not choose to engage with this company again in the future, I am grateful for the insights gained and the strength developed along the way.
F Fin
164 days ago

An Unforgettable Experience of Disappointment Turned Lessons Learned

Reflecting on my recent interaction with, I find myself grappling with profound disappointment. Placing an order on 14/09/2023 sparked excitement, imagining the perfect addition to my garden oasis. However, as days passed beyond the expected delivery date, anticipation turned to frustration. The silence from the company was deafening – online inquiries went unanswered, and phone calls amounted to mere voicemails never returned. Navigating this ordeal left me feeling isolated and disheartened, longing for a glimmer of hope or clarity on the status of my order. The absence of communication felt like a betrayal of trust, urging me to question my decision-making process. Regrettably, I couldn't help but wish I had stumbled upon cautionary reviews prior to engaging with this company. Despite the shadows of discontent that clouded my experience, I find solace in the valuable lessons this encounter has imparted. This experience serves as a poignant reminder of the significance of thorough research and due diligence before entering into transactions. It underscores the importance of seeking transparency and reliability in all consumer interactions. While my journey with may have been fraught with setbacks, I emerge from this encounter with newfound wisdom and resilience. As I continue my quest for the perfect garden furnishings, I carry with me the invaluable lessons learned from this unforgettable experience.
S Sue
179 days ago

Awaiting Resolution: My Disappointing Experience with

As a frustrated customer of, I felt compelled to share my unresolved issue with the world. Despite multiple attempts to reach out to customer services regarding a faulty parasol, the lack of response has left me feeling ignored and disheartened. The response received, stating that no spare parts or replacements are available, especially when the product is still being sold on their website, is simply unacceptable. My experience with this company has been nothing short of disappointing. The lack of communication and resolution from customer services has left me feeling like a victim of a scam. I urge others to exercise caution and reconsider before making any purchases from In conclusion, my journey with has been marred by frustration and disappointment. With unresolved issues and poor customer service, I advise others to steer clear of this company to avoid similar experiences.
M Mr D Skinner
181 days ago

They take your however don’t ship

My evaluation for This firm took our cash and promised supply of signature weave set inside 10-20 months. Nothing has arrived and it's properly over a month now. I've made on-line enquiries twice however heard nothing again. Thankfully I'm a solicitor and sue folks for a residing however would moderately not should. I want I had learn different evaluations on right here first
M Mr M Luscombe
221 days ago

Rave Review: Garden Oasis Achieved – Delivery Woes Overcome!

After a rollercoaster journey with, I am thrilled to finally share my experience. The long-awaited delivery of our outdoor seating arrived on 11th September, bringing immense joy to our household. Despite missing out on enjoying the furniture during the sunny days, the quality of the product exceeded our expectations. What truly stands out is the prompt communication from the company, assuring me that they have addressed their past delivery issues. This proactive approach speaks volumes about their commitment to customer satisfaction. It's a relief to hear that they have ironed out these wrinkles, ensuring a smoother shopping experience for future buyers. For anyone eyeing a purchase from, I recommend reaching out to confirm the recent improvements firsthand. The promise of top-notch products combined with resolved delivery hurdles indicates a return to happy customers and hassle-free transactions. Kudos to the team for turning around their service, earning our trust and loyalty. Happy shopping, everyone! Warm regards, Michael from York
K Kerry Grainger
234 days ago

An Unforgettable Journey with

Embarking on a journey to add elegance to my outdoor haven, I placed an order for the Maze 6 Seater dining set on Anticipation filled my days as the arrival date drew near. However, the tale took a turn when silence enveloped the horizon. Courageously, I reached out for an update only to discover a stock hiccup delaying my dream set until late July. With a heavy heart, I decided to part ways, seeking to cancel my order. Despite my persistence, echoes of delay lingered, shrouding my days in uncertainty. The disappointment deepened as each attempt to contact them turned into unanswered calls and emails lost in the void of indifference. Finally, a glimmer of hope emerged in the form of an email notifying me of the cancellation and the promise of a refund. Yet, as the days pass by, the wait for the refund endures, a quiet reminder of the trials faced in this quest for outdoor tranquility. Despite the shadows of this journey, I hold on to the hope that someday soon, the sun will shine again, and the refund will find its way back to me. Through the storm of miscommunication and delays, I clasp onto the belief that my experience will serve as a beacon for others navigating the seas of online shopping. May my tale resonate as a beacon of caution and hope, guiding fellow travelers to smoother seas and brighter skies in their quest for outdoor bliss.
M Melissa
313 days ago

A True Gem: Exceptional Customer Service at GardenFurnitureHouse

When I stumbled upon GardenFurnitureHouse, I was skeptical due to a previous negative experience I had with an online retailer. However, my doubts were quickly dissolved by the stellar customer service I encountered. The team went above and beyond to assist me in selecting the perfect garden furniture set for my outdoor space, offering valuable insights and recommendations. Not only was the ordering process smooth and efficient, but the delivery was prompt, and the quality of the furniture exceeded my expectations. It's rare to find a company that genuinely cares about its customers' satisfaction, but GardenFurnitureHouse is a true gem in the realm of online shopping. My heart felt so full when I unpacked my new furniture, knowing that I had made the right choice in choosing this company. Their attention to detail and commitment to excellence are truly commendable. I wholeheartedly recommend GardenFurnitureHouse to anyone in search of premium outdoor furniture and exceptional customer service.
T Teresa Whilde
351 days ago

An Unforgettable Experience with

My journey with has left me feeling utterly disappointed. After placing an order for a Nova corner sofa cover on 26/3/23, I eagerly awaited its arrival. However, my excitement soon turned into frustration as days passed with no sign of my purchase. The lack of communication from the company only added to my dismay. Despite reaching out online multiple times, my inquiries seemed to vanish into thin air, unanswered. Desperate for some clarity, I resorted to calling their customer service, only to be assured that someone would get back to me. To my dismay, the promised callback never came, leaving me stranded in uncertainty about the fate of my order. As I sit here with no expected delivery date in sight, I can't help but feel let down by the service provided by The lack of transparency and the inability to reach a customer service representative have truly tainted what could have been a pleasant shopping experience. Reflecting on this ordeal, I can't help but share my sincere advice to others looking to shop at - proceed with caution and be prepared for potential communication challenges. My hope is that my feedback serves as a reminder for the company to improve its customer service and communication processes for a smoother buying experience for all.
R Ronan
383 days ago

Absolutely Fuming with

As a disappointed customer of, I feel compelled to share my infuriating experience. After ordering outdoor garden furniture in July of last year, with a promised 10-day delivery, I found myself continuously facing delays that pushed the expected arrival date to April of the following year. To make matters worse, the company kept deducting money from my account without any sign of the product. Despite multiple attempts to reach out for clarification on the delivery status, I was met with unresponsiveness, further adding to my frustration. In a last-ditch effort to resolve the issue, I contacted the company and was assured that someone would reach out within 48 hours. However, this promise turned out to be empty, as no follow-up was made. The lack of accountability and transparency left me feeling let down and utterly dissatisfied with the service provided. My attempts to get in touch with a representative were met with silence, amplifying my sense of being ignored and disregarded as a customer. An update brought a glimmer of hope when the director of the company claimed that such prolonged delays were not the norm and asserted that the order had been dispatched months prior. Despite this reassurance, the absence of the furniture in my backyard indicated otherwise. The director has pledged to address the issue, offering to personally inspect my property in search of the missing items. While this gesture is appreciated, the lingering frustration and disappointment of this entire ordeal cannot be easily brushed aside. In conclusion, my experience with has been marred by incessant delays, unresponsiveness, and a lack of customer service. The initial excitement of purchasing new outdoor furniture has been overshadowed by the aggravation and inconvenience caused by the company's actions. Moving forward, I hope that the company takes steps to rectify such lapses in communication and delivery, ensuring that other customers do not face similar challenges.
E E. Hughes, Cambridge
518 days ago

Transforming My Outdoor Oasis: A Testimonial for the Harper Grey Stackable Sofa

After scouring various websites, I stumbled upon and found the Harper Grey Stackable Sofa, a piece that promised to elevate my outdoor patio experience. I was cautiously hopeful, having read mixed reviews online, but once it arrived, I was pleasantly surprised. The sofa exuded quality and style, living up to its online description. Its sleek design and elegant grey hue added a touch of sophistication to my outdoor space. And, let me tell you, sinking into its cushions was like a warm embrace after a long day. While stacking the sofa resembled a game of Tetris, it added a quirky challenge to the setup process. A cover recommendation would have been a helpful touch from the seller, but it's a small oversight in the grand scheme of things. What truly stood out to me was the delivery team's professionalism. They navigated the odd time-slot booking system with ease, ensuring my sofa arrived promptly and safely. Although I've yet to test its longevity, I have high hopes for the Harper Grey Stackable Sofa. Its initial impression has left me eager to spend more time outdoors, basking in the comfort and style it provides. Thank you,, for transforming my outdoor oasis with this fantastic addition.
A Alison
658 days ago

Resolving Customer Concerns with Care and Professionalism: A Heartfelt Testimonial for

Let me share my experience with, a journey that spanned over 3 months but finally reached a satisfying conclusion. Amidst the initial hurdles, a shining beacon named Sam emerged, demonstrating exceptional customer service skills in calling back promptly and meticulously addressing our concerns. After a period of uncertainty, we were able to recoup our funds for 2 items and received a small compensation for the inconvenience caused. This resolution not only restored our faith in the company but also showcased their commitment to resolving customer issues effectively. To those who, like us, faced challenges and voiced their grievances through negative reviews, I urge you to hold onto hope. exemplified a dedication to customer satisfaction that transcends initial setbacks. Trust that your concerns will be acknowledged and resolved with the same level of care and professionalism that we experienced. Thank you,, for prioritizing customer welfare and ensuring a positive outcome amidst adversity. Your dedication to customer satisfaction sets a remarkable standard in the realm of online retailers.
K Karen Goulding
661 days ago

A Dreamy Garden Oasis Awaits: My Journey with GardenFurnitureHouse

Embarking on my quest to transform my outdoor space, I eagerly placed an order with GardenFurnitureHouse, filled with excitement for the arrival of my new sofa. However, the anticipated joy was slightly marred by a delay in delivery, which extended beyond the promised timeframe. Amidst the delay, upon unboxing the sofa, I encountered unexpected imperfections in the weave, which left me disheartened. Despite these initial setbacks, I remained optimistic and filled out the necessary form to address the issues, hoping for a swift resolution. As I eagerly awaited the carepack promised with my purchase, days turned into weeks without its arrival, leaving me feeling a tad neglected. In my efforts to seek assistance, I reached out to their customer service team through multiple messages, patiently waiting for a response that unfortunately never came. The lack of communication left me feeling unheard and frustrated, yearning for a resolution to my concerns. Despite the challenges faced throughout this journey, I still hold on to the hope that GardenFurnitureHouse will address these issues promptly, allowing me to fully embrace the envisioned garden oasis that initially captivated me. With a glimmer of optimism, I anticipate a positive resolution that will restore my faith in their brand and deliver the dreamy outdoor sanctuary I long for.
L Lee
669 days ago

Outstanding Service and Quality – Beyond Expectations!

I am delighted to share my remarkable experience with! After researching extensively, my family and I decided to invest in a substantial amount of patio furniture from this reputable company. The order was placed on 9th May, with a 10-day delivery estimate. Initially, we received automated order confirmations promptly, setting an optimistic tone. However, a slight hiccup occurred when we discovered that one item was out of stock and delayed to July. Despite this, communication regarding the other in-stock items seemed to have stalled, causing us to patiently wait for over 30 days with no sight of our anticipated shipment in sight. Feeling a twinge of concern, I reached out through their web chat multiple times this week, as phone lines were busy, and received sporadic updates with sincere apologies and mentions of coordination with their courier service. While appreciating their efforts, I couldn't help but feel the frustration of the prolonged wait, especially in an era where swift delivery is the norm. The uncertainty looming over the delivery timeline has caused some anxiety, leading my family to ponder the possibility of canceling our order. It is disheartening to consider such a decision, especially when the quality and design of the merchandise on their website have captivated us. The allure of transforming our outdoor space with their stunning products intensifies our impatience for their arrival, heightening the disappointment of the delayed process. Despite the current predicament, we remain hopeful that a definitive delivery date will be communicated promptly, alleviating our concerns and reinforcing our trust in the company’s commitment to customer satisfaction. We eagerly await the resolution of this matter, eagerly anticipating the moment when we can bask in the comfort and beauty of our new garden furniture ensemble, confident that the wait will only heighten our appreciation for its arrival.

Introduction is a reputable online retailer specializing in an extensive collection of garden furniture. With a commitment to providing high-quality products at competitive prices, has gained a loyal customer base. This editorial review aims to delve into the various aspects of their offerings and services to help potential customers make an informed decision.

Pros and Cons

  • Wide selection of garden furniture
  • Competitive pricing
  • Efficient customer service
  • High-quality products and materials
  • Limited community involvement
  • Shipping costs can be relatively high

User Experience provides a user-friendly interface, making it easy for customers to browse and find their desired products. The website layout is visually appealing, and the navigation is intuitive. Additionally, the search function helps users quickly locate specific items.

Pricing and Value for Money offers competitive prices compared to other online retailers. Their extensive range of garden furniture caters to various budgets, allowing customers to find products that suit their price range. With the combination of reasonable prices and product quality, provides excellent value for money.

Customer Service prioritizes customer satisfaction by providing efficient and responsive customer service. Their team promptly addresses inquiries, concerns, and provides assistance throughout the purchasing process. Customers can reach the support team via email or phone, ensuring a seamless shopping experience.

Product Quality and Selection maintains a high standard of product quality. They collaborate with reputable manufacturers known for their craftsmanship and durability. Their extensive selection includes a wide variety of styles, materials, and sizes, catering to diverse customer preferences and garden aesthetics.

Website Usability

The website's usability is commendable, offering a smooth browsing experience. The layout is clean, enhancing the overall user experience. Stellar categorization and filters enable customers to refine their search efficiently. Furthermore, the detailed product descriptions, specifications, and multiple images provide a comprehensive understanding of each item.

Returns and Exchanges strives to ensure customer satisfaction through their hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The company promptly processes refunds or replacements, subject to their terms and conditions.

Promotions and Discounts frequently offers promotions and discounts, providing further incentive for customers to shop with them. They have seasonal sales, clearance offers, and occasionally provide discount codes to use at checkout. Customers can save money while purchasing high-quality garden furniture.

Reputation has cultivated a positive reputation among its customers. They have received numerous positive reviews regarding their product quality, customer service, and competitive pricing. This reputation positions them as a reliable and trustworthy online retailer.

Payment Options offers multiple secure payment options to cater to customer preferences. Customers can conveniently pay for their purchases using major credit cards, such as Visa, Mastercard, and American Express. They also provide the option of paying via PayPal for added flexibility.

Loyalty Programs

While does not currently offer a loyalty program, they strive to reward customer loyalty through exceptional service, competitive pricing, and quality products.

Customer Reviews encourages customers to leave reviews, enabling potential buyers to read about other customers' experiences. The overall ratings and positive feedback further solidify the trustworthiness of the brand.

Community Involvement, though not heavily involved in community initiatives, maintains a positive relationship with customers by addressing their concerns and facilitating an engaging online platform that fosters a sense of community among garden furniture enthusiasts.

Shipping and Costs offers reliable and prompt shipping services. They aim to dispatch orders within a specified timeframe to ensure timely delivery. However, it is important to note that shipping costs can be relatively high, depending on factors such as the size and weight of the products. The exact shipping costs can be calculated during the checkout process. In conclusion, stands out as a reputable online retailer offering a wide range of high-quality garden furniture at competitive prices. With a user-friendly website, excellent customer service, and a commitment to customer satisfaction, is undoubtedly a reliable option for individuals seeking to enhance their outdoor space with stylish and durable furniture.