Gardenfurnitureworld Reviews

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75 Votes

75 Reviews

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In the Big Sales category

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13% users rated Terrible
11% users rated Poor
31% users rated Average
12% users rated Very Good
33% users rated Excellent
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G Gill
402 days ago

Exemplary Customer Service: Turning a Negative into a Positive!

I recently had a disappointing experience with an online furniture store, I left a negative review after encountering issues with unauthorized charges, undelivered products, and a lack of refunds. However, to my surprise, the company took the initiative to reach out and address my concerns promptly. They went above and beyond to rectify the situation, even going so far as to remove my negative review. The level of customer service I received was truly exceptional. Despite the initial mishaps, their dedication to resolving my issues and ensuring customer satisfaction was commendable. It was a stark contrast to my previous frustrations, and I was impressed by their willingness to listen and make amends. I can now confidently say that my faith in has been restored. Their commitment to customer care and willingness to rectify mistakes have turned what could have been a lost customer into a loyal advocate. I highly recommend giving them a chance, as their actions speak volumes about their integrity and dedication to delivering a positive experience. Thank you,, for turning a negative into a positive and for demonstrating exemplary customer service.
A Andrew Garratt
726 days ago

Transformed my Fitness Journey: A Testimony of Resilience

Reflecting on my experience ordering a fitness band in January 2022 from, I encountered a challenging situation. Despite the initial setback of the lost product, Robert from Worldstore went above and beyond to rectify the issue by offering a refund, which I received in March. Since then, communication has been scarce, leading me to question the reliability of the company. This journey has taught me the importance of resilience and trust in online purchases. While the road was rocky, the dedication of Robert in resolving the issue has left a lasting impact on me. My advice to others is to proceed with caution when dealing with this company, as their practices may raise concerns about their integrity. Through this experience, I have learned to persevere in the face of obstacles and to always prioritize transparency and accountability in every transaction. While challenges may arise, it is how we handle them that truly defines our character.
R Rosie Wallis
2060 days ago

Transforming Doubt into Delight: My Unveiling Truth About

Let me take you through my journey with, a tale that began with skepticism but blossomed into sheer satisfaction. Upon stumbling upon a myriad of negative reviews, I found myself hesitant to proceed with my purchase from Sofasworld under the same ownership. However, I swiftly learned that sometimes, first impressions can be misleading. Contrary to the foreboding reviews, my encounter with was nothing short of extraordinary. The service rendered was impeccable, characterized by efficiency, prompt delivery, and exceptional communication. Not only did my eagerly awaited sofa arrive swiftly, but it also exceeded my expectations in both aesthetics and comfort. What truly set apart was the attention to detail and personal touch throughout the entire process. The day prior to the delivery, I was kept informed of the progress, instilling a sense of anticipation. On the day of delivery, a friendly face named Terry graced my doorstep, effortlessly maneuvering my new sofa up two flights of stairs and positioning it with precision - a gesture of service that did not go unnoticed. To the entire team at, particularly Terry, I extend my heartfelt gratitude for turning my doubts into delight. Your dedication to customer satisfaction and the seamless delivery of a superior product has left an indelible mark on my experience. Thank you for proving that exceptional service and quality furniture do exist, despite the noise of negativity that may surround them.
D Daniel Grimsey
2062 days ago

Don’t use this firm

My evaluation for Terrible. Don't order from this firm. Open one field and acknowledged meeting. A lot of chips, dents, scratches and many others. Used their web site to rearrange a refund and assortment. Nonetheless not acquired a reply or acknowledgement of my e mail 5 days later. Horrible high quality and even worse customer support
V Vina Sharma
2065 days ago

Exceptional Customer Service and Comfortable Sofas

I recently had the pleasure of purchasing a beautiful sofa from, and I must say, I am thoroughly impressed. The quality and comfort of the sofa exceeded my expectations, and it has truly transformed my living room into a cozy and inviting space. What truly sets this company apart, however, is their exceptional customer service. From the moment I placed my order to the swift delivery of the sofa, the entire process was seamless and stress-free. The team at displayed a level of professionalism and attentiveness that is rare to find in today's market. I have read some negative reviews regarding their sofas, but I can confidently say that my experience has been nothing short of perfect. The craftsmanship of the sofa is impeccable, and it has become a beloved spot for both relaxation and entertaining guests. I wholeheartedly recommend to anyone in search of high-quality furniture and a truly enjoyable shopping experience. Thank you for exceeding my expectations and providing me with a sofa that brings me so much joy!
C Customer
2070 days ago

Exceeding Expectations: A Customer’s Journey with

I recently had the pleasure of experiencing the exceptional service at, and I must say, it was pretty good all around. From the initial text message to the informative phone call before delivery, every step of the process was seamless and professional. The highlight of my purchase was definitely the high-quality door I received at a very reasonable price. It not only exceeded my expectations in terms of craftsmanship but also added a touch of elegance to my home. Although my overall experience was fantastic, there was a slight hiccup with communication between the delivery driver and the head office when my delivery was missed. However, the team at quickly addressed the issue and resolved it to my satisfaction, showcasing their dedication to customer service. In conclusion, I highly recommend for their top-notch products and commitment to customer satisfaction. Despite a minor bump in the road, their excellent service and quality offerings have won me over as a loyal customer. Thank you,, for making my shopping experience a memorable one!
O Outback Wellington
2070 days ago

Awaiting Comfort: A Customer’s Thoughtful Reflection on

As I share my experience with, I can't help but feel a mix of disappointment and frustration. I had placed an order for two sofas, only to receive two incorrect ones initially. After reordering a sofa on August 10th, I am still patiently waiting for its arrival. Despite sending three emails, I have yet to receive a reply. Calling customer service every day leaves me on hold for what feels like an eternity, with no resolution in sight. The lack of response and delay in rectifying this issue has truly shocked me. The anticipation of enjoying my new furniture has been replaced with uncertainty and concern. If this unsettling situation persists, I may have no choice but to escalate my concerns to trading standards. I had high hopes for, but sadly, the disappointing service has eclipsed my excitement for new furniture. I hope for a swift and satisfactory resolution to this matter, as every customer deserves a seamless and pleasant shopping experience.
M Melissa Taukiri
2073 days ago

A Wardrobe to Remember: A Testimonial of Quality and Service

Let me share my delightful experience with In search of a slimline wardrobe for my daughter's bedroom, I scoured numerous stores without success until I stumbled upon this gem. The wardrobe not only met our desired dimensions but also came at a pocket-friendly price - a win-win situation for us! Although we didn't qualify for the next day delivery service, the item arrived promptly as scheduled, courtesy of two remarkable delivery men who exuded professionalism, friendliness, and utmost helpfulness. Their service truly added to our overall satisfaction. Moreover, the sturdiness of the product immediately caught my husband's attention, earning his admiration for its robust build and quality. This wardrobe has seamlessly integrated into our home, enhancing both its functionality and aesthetics. I cannot speak highly enough of the exceptional product and service provided by This experience has not only met but exceeded our expectations, leaving us thoroughly impressed and grateful for such a seamless and pleasant transaction.
J Jelena Fedorcuka
2073 days ago

Outstanding Wardrobe Quality and Customer Service Support Failure

I recently purchased a wardrobe from and was delighted with the product's quality. The wardrobe itself is well-crafted and aesthetically pleasing, meeting all my expectations in terms of design and functionality. However, my positive experience took a sharp turn when I discovered that the assembly instructions were missing from the packaging. In an attempt to resolve this issue, I reached out to the customer service team at, but to my dismay, I encountered significant difficulties in establishing contact. Despite my persistent efforts over several days, I was unable to reach a representative either by phone or through their online contact form. This frustrating experience has dampened my overall satisfaction with my purchase, as the lack of accessible customer support significantly impacted my ability to properly assemble the wardrobe. As a customer, reliable and responsive customer service is essential, and the absence of such support has left me feeling disappointed and dissatisfied. In conclusion, while the wardrobe itself is of excellent quality, the lapse in customer service support has tarnished what could have been a stellar shopping experience. I hope that addresses these issues to ensure that future customers do not encounter similar challenges.
R Ronald Brown
2080 days ago

Exceptional Customer Service and Remarkable Efficiency at GardenFurnitureWorld

As a delighted customer of GardenFurnitureWorld, I cannot praise their team enough for their friendliness and productivity. Their warm approach and efficiency truly set them apart. I must mention the minor mishap where they accidentally knocked off our heating thermostat, but thanks to its radio-controlled feature, no damage was done. Despite this small hiccup, their professionalism and quick resolution left a lasting positive impression. Kudos to the team for their exceptional service!
K Katy Happe
2080 days ago

Unmatched Quality and Service: A Seamless Experience

Outstanding product quality and impeccable delivery service are what make my experience with truly exceptional. The seamless process began with a courtesy call in the morning, providing an accurate delivery time as promised. The delivery team went above and beyond, assisting in bringing the package upstairs, showcasing their utmost professionalism and helpfulness. Although faced with a minor challenge during assembly due to the need for a drill, the overall ease of operation and comfort provided by the product exceeded expectations. This transparent and reliable service has undoubtedly earned my loyalty, and I wouldn't hesitate to make future purchases from Worldstores.
S Sylvia
2086 days ago

Unprecedented Speed and Quality: My Rave Review for

From a frantic search for an urgent sofa to stumbling upon, my experience was nothing short of miraculous. The typical 6 - 8 weeks delivery time quoted by other sites had me feeling disheartened until Worldstores offered a remarkable 2 - 3 days for delivery. Skepticism lingered due to the modest price, but the outcome left me pleasantly surprised. The sofa not only arrived promptly, but the delivery team's excellence added a personal touch to the whole experience. Unwrapping the package, the color surpassed our expectations, elevating the ambiance of the room. To our delight, all measurements aligned perfectly with the specifications provided on the website. Amidst the exceptional service, what truly stood out was the unwavering support of the staff. Their willingness to accommodate our last-minute change from a three-seater to a two-seater sofa reflected unparalleled customer service. Refunds were processed promptly, yet the new sofa still made it to us on the originally quoted date. In conclusion, has set a new standard in the realm of online furniture shopping. Their dedication to customer satisfaction shines through every interaction, making them a top recommendation in my book. With a seamless blend of speed, quality, and outstanding support, this experience was truly excellent.
R Rhianna Ricketts
2086 days ago

An Effortless Experience: Enhancing Customer Service at

As a loyal customer of, I have enjoyed the quality products and seamless ordering process. However, I believe there is room for improvement to make the user experience even more user-friendly. One suggestion I have is to incorporate a login feature that allows customers to access their previous orders. This simple addition would enable us to track our purchases independently, minimizing the need to contact customer service unless absolutely necessary. It would streamline the process and enhance convenience for us as customers. Additionally, implementing an automated system to send invoices to the email used for ordering would be incredibly beneficial. This feature would be particularly useful for businesses like ours that rely on efficient invoicing for finance purposes. Having invoices readily available would expedite our internal processes and improve overall satisfaction with the service. I appreciate the excellent products and service that provides, and I believe that these enhancements would further elevate the customer experience. Thank you for considering these suggestions to make our interactions with your brand even more effortless and efficient.
G Graham Whitehead
2090 days ago

A Tale of Two Deliveries: Unveiling the True Essence of Service at

Nestled between the lines of anticipation and satisfaction lies my journey with A beacon of consistency marred by a single brush with unpredictability; a dichotomy that paints a vivid picture of customer service. After a seamless initial experience, I ventured into the realm of garden furniture, entrusting my vision to this revered company once again. Alas, the fates seemed to conspire against our harmony as the delivery unfolded in disjointed acts. The first act bore the promise of convenience, with timely texts whispering sweet assurances of imminent arrival. However, as the curtains drew back, only a fragment of my order graced my abode, leaving the rest suspended in uncertainty. A dissonance between expectation and reality manifested, casting a shadow on the pristine image I once held. Yet, just as despair threatened to take root, the second act unfurled with a twist of fate. A different courier emerged, carrying the remnants of my coveted garden oasis. No preamble, no forewarning; just a serendipitous convergence of timing and luck. In that moment, as I embraced my complete bounty, I realized that imperfection had woven a unique tapestry of experiences. So, to, I extend my gratitude for unveiling the multifaceted nature of service. Inconsistencies and all, it is within these intricacies that the true essence of customer dedication lies. Let this be a reminder that perfection is but a fleeting mirage, and it is the journey towards it that truly defines our shared narrative.
E E Byrde
2091 days ago

Transforming Negativity into Positivity: A Tale of Exceptional Customer Care

Having stumbled upon and reading a critical review, I hesitated before making a purchase. However, my experience with this company was nothing short of extraordinary. Despite initial skepticism, the team at completely overturned my doubts with their exceptional customer service. From the moment I placed my order, they went above and beyond to ensure timely delivery and quality communication, setting a new benchmark for online retailers. I wholeheartedly recommend for their professionalism and commitment to customer satisfaction. Let this testimonial be a beacon of hope for those seeking a seamless shopping experience!

Introduction: is an online retailer specializing in high-quality garden furniture and outdoor accessories. With a wide selection and a strong reputation for customer satisfaction, has become a popular choice for individuals looking to create a stylish and comfortable outdoor living space.

Pros and Cons:

Pros: - Extensive range of garden furniture options to suit various preferences and budgets. - High-quality products made from durable materials, ensuring long-lasting use. - User-friendly website with easy navigation and search functionality. - Competitive pricing and value for money. - Responsive customer service team ready to assist with inquiries and support. - Positive customer reviews and a solid reputation in the industry. Cons: - Limited promotions and discounts available on the website. - Relatively higher shipping costs for certain products, depending on location.

User Experience: provides a seamless and enjoyable online shopping experience. The website's intuitive design allows users to easily browse through different categories or search for specific items. Detailed product descriptions, including dimensions and materials used, help customers make informed decisions. The website's overall responsiveness and fast load times contribute to a positive user experience.

Pricing and Value for Money: offers competitive pricing compared to other retailers in the market. While premium materials and exceptional craftsmanship justify the prices, customers can still find options to suit their budget. The value for money is evident in the durability and longevity of the furniture pieces, ensuring a solid return on investment.

Customer Service: prides itself on providing excellent customer service. Their responsive and knowledgeable support team is readily available to address any inquiries or concerns promptly. Whether it's assistance with product selection, order tracking, or after-sales support, customers can rely on's commitment to ensuring a great customer experience.

Product Quality and Selection: offers a wide selection of garden furniture of various styles, materials, and sizes. Each product is carefully chosen for its quality construction, durability, and aesthetic appeal. From stylish rattan sets to classic wooden pieces, customers can find options that match their unique preferences and enhance their outdoor spaces. The emphasis on quality ensures that customers receive furniture that is built to withstand outdoor conditions and provide long-term enjoyment.

Website Usability:

The website is user-friendly, making it easy for customers to navigate and find the products they desire. The site's search functionality allows users to filter their search results based on specific criteria, such as price range or material. The inclusion of detailed product images and descriptions further enhances the usability, enabling customers to make informed choices.

Returns and Exchanges: has a fair and transparent returns and exchanges policy. If customers are not satisfied with their purchase for any reason, they can return the item within a specified timeframe for a refund or exchange. The company provides clear instructions and support throughout the process, ensuring a hassle-free experience for customers.

Promotions and Discounts:

While may not have frequent promotions or discounts on their website, they occasionally offer seasonal sales or limited-time deals. Customers are advised to keep an eye on their website or sign up for the newsletter to stay informed about upcoming promotions. Although promotional offers may be limited, the overall value provided by the products justifies the prices.

Reputation: has established a strong reputation in the industry through its commitment to quality products and exceptional customer service. Positive customer reviews, both on the website and independent review platforms, highlight the company's reliability and customer satisfaction. The company's longevity in the market further solidifies their reputation as a trusted retailer.

Payment Options: offers a range of secure payment options, including major credit cards, PayPal, and Klarna. These payment options provide customers with flexibility and peace of mind during the checkout process.

Loyalty Programs:

Currently, does not offer a loyalty program. However, they do prioritize customer satisfaction and frequently introduce new products and collections to captivate customers' interests.

Customer Reviews:

Customer reviews play a significant role in determining the quality and credibility of a retailer. The reviews for are overwhelmingly positive, endorsing the company's exceptional product quality and customer service. Customers frequently praise the durability, comfort, and style of the furniture, as well as the timely delivery and seamless shopping experience.

Community Involvement: actively engages with its community through social media platforms, sharing inspirational outdoor living ideas and tips. They encourage customers to share their experiences and outdoor transformations, fostering a sense of community among their clientele.

Shipping and Costs: offers shipping to various locations, including most parts of the UK. Shipping costs may vary depending on the size and weight of the products, as well as the delivery location. While shipping costs may be higher for certain items, strives to provide competitive rates and reliable delivery services to ensure customers receive their purchases in a timely manner. In conclusion, is a reputable online retailer that excels in providing high-quality garden furniture with a wide selection to suit various preferences and budgets. The company's commitment to customer satisfaction, responsive support, and overall positive user experience contribute to its strong reputation in the market. While occasional promotions and further discounts could enhance the value for money, the durability and longevity of the products justify the prices. is a trustworthy choice for individuals seeking stylish and durable garden furniture to create their perfect outdoor oasis.