Users Voice for Gardengoodsdirect

20% users rated Terrible
6% users rated Poor
4% users rated Average
3% users rated Very Good
67% users rated Excellent
Pie Chart Review Representation for Gardengoodsdirect
Gardengoodsdirect Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.9 3.3 1 2.4 4.7 2.7
Oct 2022 3.8 3.4 1 2.6 4.8 5
Nov 2022 4.3 5 1 4 4.9 1
Dec 2022 5 4 5 5 5 5
Mar 2023 3.2 5 1 2.6 5 4.9
Line Chart for Rating of peer stores

gardengoodsdirect.com

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gearbest.com

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bloomandwild.com

boomf.com

Detailed Gardengoodsdirect Review by

Introduction

GardenGoodsDirect.com is an online retailer of plants, trees, shrubs, and gardening accessories. With over 70 years of horticultural expertise, they offer a wide range of products at affordable prices.

Pros and Cons

Pros: - Huge selection of plants and gardening accessories - Competitive prices - Free shipping on most orders - 30-day return policy Cons: - Limited customer service hours - No loyalty program

User Experience

The website is clean and easy to navigate. Each product has a detailed description and multiple photos, making it easy to find what you’re looking for.

Pricing and Value for Money

GardenGoodsDirect.com offers competitive prices on their products. They also offer free shipping on most orders, making them a great value for money.

Alternatives

Other online retailers of plants and gardening supplies include: - The Home Depot - Lowe’s - Amazon - Proven Winners

Customer Service

Customer service is available Monday to Friday from 9 am to 5 pm EST. They can be reached by phone or email.

Product Quality and Selection

With over 5,000 products available, GardenGoodsDirect.com offers a huge selection of plants, trees, shrubs, and gardening accessories. All of their products are grown and shipped directly from their facilities, ensuring high-quality products.

Website Usability

The website is user-friendly and easy to navigate. Each product has a detailed description and multiple photos, making it easy to find what you’re looking for.

Returns and Exchanges

GardenGoodsDirect.com offers a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange.

Promotions and Discounts

GardenGoodsDirect.com offers promotions and discounts throughout the year. You can sign up for their newsletter to receive exclusive offers and updates.

Reputation

GardenGoodsDirect.com has a strong reputation for high-quality products and excellent customer service. They have an A+ rating from the Better Business Bureau.

Payment Options

GardenGoodsDirect.com accepts all major credit cards, PayPal, and Amazon Pay.

Loyalty Programs

GardenGoodsDirect.com does not offer a loyalty program at this time.

Customer Reviews

GardenGoodsDirect.com has a 4.6 out of 5-star rating on Trustpilot. Customers rave about the high-quality products and excellent customer service.

Community Involvement

GardenGoodsDirect.com is involved in several community initiatives, including the Plant With Purpose program, which helps farmers in impoverished communities grow sustainable crops.

Shipping and Costs

Most orders from GardenGoodsDirect.com qualify for free shipping. Shipping costs for orders that do not qualify for free shipping vary depending on the size and weight of the order.

Gardengoodsdirect Recent User Reviews

User Rating

5 stars

66

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Reviewer Name: Charles Main

Review Submission Date: 2022-12-14

Review Title: I love this place
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Review Description: I love this place. Their plants are always great quality. The packaging of their plants is also first rate

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Reviewer Name: Brianna Longino

Review Submission Date: 2022-12-14

Review Title: My plants arrived alive and well
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Review Description: My plants arrived alive and well. They were well packaged and came within the delivery estimate.

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Reviewer Name: L. Strong

Review Submission Date: 2022-12-14

Review Title: Most the plants I received looked great…
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Review Description: Most the plants I received looked great and healthy. However, the most expensive plant, Majesty Palm, was damaged in shipping. Many of the fronds were pinned in with the zip ties and against the box. I've reached out to customer service who suggested I cut off the broken branches, water the plant and wait for it to grow new leaves. This was a disappointing solutions since I purchased the Shipping Protection.

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Reviewer Name: Bea Burns

Review Submission Date: 2022-12-13

Review Title: Sad?
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Review Description: When I received my plant, which was beautiful by the way. No provisions were made for shipping in colder weather. It was completely frost bitten and dead. You refunded my money, but I really wanted that plant. Why would you ship without protection with open side slots on box? Guess I have to order when the weather is warm. Very disappointed.

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Reviewer Name: Biill Fairchild

Review Submission Date: 2022-12-13

Review Title: I ordered a Christmas cactus and…
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Review Description: I ordered a Christmas cactus and although it arrived alive all the blooms had fallen off and it was useless for the purpose it was attended. Don't know what the shipping issue was,but if this is your industry one would think that you would have a better handle on things.

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Reviewer Name: Kathleen

Review Submission Date: 2022-12-12

Review Title: Poor quality!
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Review Description: The garland that was shipped to me was sad and sparse and made it evident that this company had no quality control. I emailed customer service and was offered a replacement which I declined as I needed it for a holiday party that weekend. However a replacement was shipped to me anyway which I ended up donating as I had no use for 75’ of garland. I would not recommend buying this online as the quality was terrible for the price and customer service did not listen. A refund for the awful product should have been issued.

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Reviewer Name: RLB

Review Submission Date: 2022-12-12

Review Title: Outstanding quality shrubs
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Review Description: Outstanding quality shrubs, as expected. Delivered on schedule and securely packaged. Thank you again for another great order! ?

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Reviewer Name: Armelde Pitre

Review Submission Date: 2022-12-11

Review Title: Plant not at all as pictured
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Review Description: Plant not at all as picturedVendor refused to rectify or issue a refundI ordered a white Christmas cactusA pink one was delivered and they try to tell me it’s white

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Reviewer Name: Mitzi

Review Submission Date: 2022-12-11

Review Title: Impressive !
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Review Description: Plants arrived on time and were beautiful. They had been carefully packed and shipped - looked like they were hand picked and delivered to us. Very impressed with the product and service provided by Garden Goods Direct !

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Reviewer Name: Neil

Review Submission Date: 2022-12-11

Review Title: I was overcharged for my online order…
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Review Description: I was overcharged for my online order because GGD's advertised discounts could not be applied to my order.I asked for a refund which I received as 'store credit', not a refund on my CC. this credit could only be applied if I also paid for shipping even if my new order exceeded the shipping threshold. in essence, I was never really offered a full credit for my overpayment

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