Gardensite Reviews

Voted Good (4/5)

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40 Reviews

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In the Garden Center category

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3% users rated Poor
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10% users rated Very Good
68% users rated Excellent
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B Barbara
90 days ago

A Haven of Support: My Gardening Journey with

As I picked up the pieces of my shattered greenhouse post-Storm Isha, my faith in online purchases was somewhat shaky. However, swiftly mended my doubts. The toughened glass panes I ordered were not just a steal in terms of pricing – they surpassed all competition. The efficient delivery left me pleasantly surprised, as the package arrived faster than I could imagine. Unpacking revealed layers of protection so meticulously wrapped, I knew my greenhouse was in safe hands. GardenSite's attention to detail and customer care has certainly won me over. With pride, I not only plan to return for future purchases but also eagerly recommend this haven of support to all my green-thumbed kin. Thank you,, for being a true ray of sunshine in my gardening journey.
A Alan Harvey
131 days ago

The Grange Elite Portico Arch: A Stately Addition to My Garden Steps

Embarking on my journey to enhance my garden space, I stumbled upon the Grange Elite Portico Arch at and decided to make it mine. This grand arch, meant to elegantly span my garden steps, exceeded my expectations in both form and function. From the seamless ordering process to the swift and hassle-free delivery, I found the experience with GardenSite to be nothing short of exceptional. Their communication was particularly noteworthy, as they went above and beyond to guide me on selecting the appropriate Forest Green 450 x 45mm spikes to accompany the arch, ensuring a sturdy foundation. As I embarked on the assembly of the arch, I was pleasantly surprised by how straightforward it was. With the assistance of a friend and two step ladders, the construction was a smooth process. While pre-drilled screw holes would have expedited the installation, we managed well without them. The key takeaway from this endeavor was the precise placement of the spikes, which ultimately determined the stability of the arch. Although perfection eluded us, the end result was a sight to behold, and I couldn't be more pleased with how it turned out. In conclusion, I wholeheartedly endorse both the Grange Elite Portico Arch for its quality and GardenSite for their exemplary service. This experience has not only elevated the aesthetic appeal of my garden but also solidified my trust in GardenSite as a reputable company that delivers on its promises. ///
M malcolm purvis
151 days ago

Very poor product. Disgraceful service.

When we decided to invest in a greenhouse for our home in Orkney, we were excited to find the perfect one on However, what followed was a disappointing experience that left us feeling let down and disheartened. Upon delivery, we discovered that the greenhouse was missing several key components and that some of the glass panels were too short, leaving gaps that allowed rainwater to leak inside. The assembly instructions were nearly impossible to decipher, making the process of erecting the greenhouse even more challenging. It took us a frustrating 10 weeks to complete the assembly, including waiting for the missing parts to arrive. To make matters worse, the greenhouse leaked profusely due to the lack of proper sealing, and the gutter system was inadequate, causing water to pool and leak back inside. When we reached out to the company for assistance and compensation, we were met with refusal and indifference. Our experience with left us feeling like we had been sold a subpar product and that our concerns were not being taken seriously. We were disheartened by the lack of accountability and poor customer service. If there's one thing we wish we had done differently, it would have been to research customer reviews more thoroughly before making our purchase. We strongly caution others to be wary of similar experiences and to consider all options before deciding to buy from this company. In the end, our journey with has taught us the importance of thorough research and the value of reliable customer support. We hope that our feedback will help others make informed decisions and encourage companies to prioritize customer satisfaction and product quality.
C Courts Lee
152 days ago

Such a fantastic business

I can’t say enough good things about my experience with I recently purchased 2 Woodland Fairy Ornaments for my family members for Christmas, and I was absolutely delighted with the quality of the ornaments. Not only were they stunningly beautiful, but the price was also very reasonable, which made the purchase even more satisfying. The delivery was incredibly swift, and I was impressed at how carefully and securely my order was packed. It's clear that the team at takes great care in ensuring that their products arrive in perfect condition. I’m so pleased with my purchase that I’ll definitely be returning for more gifts in the future. The level of service I received was exceptional, and I can confidently say that has become my go-to for unique and high-quality outdoor decorations. Thank you for making my Christmas shopping experience so enjoyable! 10/10 service all the way! 😊
C Courts Lee
152 days ago

A Magical Experience at GardenSite

From the moment I stumbled upon GardenSite, I knew I was in for a treat. The Woodland Fairy Ornaments I ordered for my family members' Christmas gifts turned out to be pure enchantment. The intricate details and craftsmanship exceeded my expectations, making them truly magical presents. Not only that, but the affordability of the ornaments was a pleasant surprise. The cherry on top was the lightning-fast delivery and the impeccable packaging. It was evident that each item was handled with care and attention to detail, ensuring that they arrived in pristine condition. This level of dedication to customer satisfaction speaks volumes about the exceptional service GardenSite provides. After such a delightful experience, I can confidently say that GardenSite has earned a loyal customer in me. I am already looking forward to my next purchase and cannot wait to explore more of their remarkable products. Thank you, GardenSite, for making this shopping experience truly unforgettable. 10 out of 10, indeed. 😊
J Jamie Houston
163 days ago

Great value

⭐⭐⭐⭐⭐ When my search for a small logstore led me to, I was a little hesitant at first. However, after receiving my order and assembling it, I can't help but share my positive experience. The quality of the logstore is impressive, especially considering the reasonable price. In fact, I found it to be £30 cheaper compared to other websites offering the same product. As someone living in the Highlands, I often encounter challenges with deliveries, so the slightly delayed delivery was understandable and did not dampen my overall satisfaction. The assembly process was straightforward, and I appreciated the value for money that I received. I highly recommend for anyone in search of good quality products at competitive prices. Thank you for the wonderful addition to my garden!
J Jamie Houston
163 days ago

Unbeatable Quality and Savings!

I cannot sing enough praises for! Their small logstore is not only of decent quality but also a breeze to assemble. The best part? The price! I compared and found it to be £30 cheaper than what other sites were offering for the same product. It's a steal! Now, let's talk about delivery. Yes, it was a bit slow, but given that I reside in the Highlands, I completely understand the delay. Despite that, the exceptional value and savings I received make every bit of wait worthwhile. If you're looking for top-notch products at unbeatable prices, look no further than Trust me; you won't regret it!
T Tony Sutcliffe
168 days ago

Water Feature

From the moment I stumbled upon Gardensite, I knew I was in for a treat. As I scoured through their website, I couldn't help but notice the incredible prices - a whopping 30% cheaper than anywhere else I'd looked. It almost felt too good to be true, but the reviews spoke for themselves. When it came to delivery, the communication was top-notch. I received a text from the courier, ensuring that I knew exactly which day to expect my long-awaited water feature. True to their word, it arrived on time and in pristine condition - no dents, no scratches, just perfect. As I carefully assembled my new addition to the garden, it was clear that this was a quality product. The water feature worked like a dream, adding a serene ambiance to the space that I'd always longed for. I can't recommend Gardensite enough. Not only did they offer unbeatable prices and flawless delivery, but the product itself has brought so much joy into my life. If you're in search of top-tier service and products, look no further than Gardensite.
T Tony Sutcliffe
168 days ago

Transformed My Garden Oasis: A Testimonial for

From the moment I stumbled upon, my outdoor oasis dreams began to take shape. The water feature I had my eye on was not only a stunning addition to my garden but also came at a price that was a steal – a whopping 30% cheaper than any other retailer I had checked. The exceptional service didn't stop there. The convenience of receiving a text from the courier with a precise delivery date gave me peace of mind, and true to their word, the item arrived promptly and in pristine condition. Assembling the water feature was a breeze, and once set up, it worked like a charm, enhancing the ambiance of my garden beyond measure. I cannot recommend Gardensite highly enough. Their unbeatable prices, stellar customer service, and top-notch products have truly transformed my outdoor space into a tranquil retreat that I now enjoy every single day. Thank you,, for helping me create a garden haven that I can be proud of.
T Trev A
191 days ago

Exceptional Products, Disappointing Delivery Experience

After searching for the perfect garden accessories, I stumbled upon and was thrilled with my first purchase. The seamless ordering process and swift delivery left me impressed, prompting me to return for a second time. However, the absence of any delivery notification for my second order raised concerns. Despite the inconvenience, I attributed it to a one-time mishap. Regrettably, my third order mirrored the previous delivery hiccup. Once again, I found myself without any notification, only to discover the delivery arriving unexpectedly. Frustrated by the recurring issue, I reached out to customer service, expressing my disappointment. To my dismay, my emails went unanswered, leaving me feeling unheard and undervalued as a customer. As a conscientious consumer, I firmly believe in sharing both positive and negative feedback. It's disheartening that some platforms only showcase a selective array of reviews. My experience with started off on a high note but gradually soured due to the recurring delivery issues and the lack of response from customer service. Despite the delivery setbacks, I must acknowledge the exceptional quality of the products offered by However, the lack of communication and the unresolved delivery issues have left a lasting impression. I hope that this feedback is taken constructively, contributing to an improved customer experience for others in the future.
219 days ago

Great shed

I am thrilled to share my experience with When I recently purchased the Palram Canopia Rubicon shed from them, I was blown away by the exceptional service and the quality of the product. Not only was the price incredibly fair, but the company also displayed remarkable efficiency in their communication. Whenever I had a query, their team responded promptly with well-researched answers. It's not every day you come across such faultless service. As for the shed itself, I couldn't be happier. Despite assembling it alone, it only took me five hours, thanks to the clear instructions and well-crafted design. The double skin wall panels and sturdy flooring of the Rubicon shed truly impressed me, and it stands strong and durable once assembled. I have no hesitation in giving both the company and the product a solid 5-star rating. If you are in need of a high-quality shed and top-notch service, look no further than They have certainly won me over as a loyal and satisfied customer.
S Sue Brown
260 days ago

This has been the most helpful and…

As an avid gardener, I cannot express my gratitude enough for the exceptional service provided by From the moment I reached out to them, their customer care went above and beyond. Their prompt and thoughtful email responses truly exemplified their dedication to their customers. I have dealt with many companies in the past, but none have matched the level of helpfulness and inspiration that I experienced with It was evident that they valued my satisfaction and were committed to providing an outstanding experience. I wholeheartedly recommend to anyone in need of gardening supplies or expertise. Their five-star company is accompanied by five-star customer care, setting an unparalleled standard in the industry. Thank you,, for not only meeting but exceeding my expectations. I am truly grateful for your exceptional service and support.
D David McDowall
276 days ago

fast correction of minor flaw

I recently purchased the Santorini swing seat from and was impressed by the swift delivery and helpful driver who made sure everything arrived in great condition. However, upon assembling the swing seat, I discovered that one of the trellis parts was split. I reached out to gardensite by email and they promptly requested a photo of the damaged part to order a replacement. Despite the minor setback, I continued with the assembly and was pleased to receive the replacement part just 5 days later, including the weekend. The outstanding customer service from gardensite ensured that I could complete my garden swing, which now looks absolutely stunning. I highly recommend for their excellent service and commitment to resolving issues quickly. Thank you for the top-class customer service and for ensuring that I could enjoy my new swing seat without any further delays.
D David McDowall
276 days ago

Exemplary Customer Service: A Flawless Experience with

My recent purchase of the Santorini swing seat from was nothing short of exceptional. Navigating through their website was a breeze, and placing my order was a seamless process. The product arrived promptly, and I was impressed by the professionalism of the delivery driver who was incredibly helpful. However, upon assembling the swing seat, I encountered a minor issue with one of the trellis parts being split. I quickly reached out to via email, and to my delight, they responded swiftly. They requested a photo of the damaged part to facilitate the replacement process. Despite the setback, I decided to proceed with the assembly while awaiting the replacement. To my surprise, the replacement part arrived within just five days, including over the weekend. Their efficiency and commitment to resolving the issue promptly were truly commendable. Thanks to their dedication, I was able to complete the assembly, and my garden swing now stands proudly, enhancing the beauty of my outdoor space. has undoubtedly set a benchmark in customer service. Their responsiveness, professionalism, and swift resolution of issues exemplify their commitment to customer satisfaction. I am incredibly grateful for the top-tier service I received throughout this experience. Thank you,, for turning a minor hiccup into a seamless and delightful shopping journey.
M Malcolm Pearson
307 days ago

Water Feature problem fixed

I can't thank enough for their exceptional customer service. When my beloved Water Feature suddenly stopped working this summer, I was understandably distraught. However, after reaching out to their Customer Services, my worries were quickly put to rest. Kayleigh, from Customer Services, promptly confirmed that my Water Feature was still under warranty and without any hesitation, arranged for a replacement transformer to be sent. True to their word, the replacement arrived in just a couple of days. After installing the new transformer, my Water Feature sprang back to life, creating the tranquil ambiance I had grown so fond of. This experience truly solidified my belief in the quality of the products and the outstanding customer support offered by In moments of distress, the measure of a company truly shines through. surpassed all my expectations by resolving my issue with such ease and efficiency. I am incredibly grateful for their dedicated assistance and seamless problem-solving approach. I wholeheartedly endorse, not just for their beautiful products, but for their unwavering commitment to customer satisfaction. Thank you for proving that exceptional customer service is indeed a top priority for your team.


GardenSite is a leading online retailer in the UK that specializes in providing a wide range of gardening products, outdoor furniture, and landscaping supplies. With a comprehensive selection and a user-friendly website, GardenSite aims to be a one-stop shop for all your gardening needs. In this editorial review, we will dive into various aspects of GardenSite's offerings, user experience, customer service, product quality, pricing, and more.

Pros and Cons

  • Pros:
    1. Extensive selection of gardening products and outdoor supplies.
    2. Easy-to-navigate website with intuitive search and filter functions.
    3. Competitive pricing and regular promotions available.
    4. Customer reviews and ratings provide useful insights on products.
    5. Commitment to high-quality products from reputable brands.
    6. Several payment options for convenient transactions.
  • Cons:
    1. Shipping costs may vary depending on the product and location.
    2. Returns and exchanges process can be time-consuming.
    3. Limited information on community involvement initiatives.

User Experience

GardenSite offers a seamless user experience with its well-designed and responsive website. The homepage presents featured products, promotions, and popular categories, making it easy to navigate and find what you need. The search function allows users to quickly locate specific items, while filters enable further refinement based on price, brand, size, and more. The website also includes detailed product descriptions, specifications, and customer reviews, aiding informed purchase decisions.

Pricing and Value for Money

GardenSite strives to provide competitive pricing without compromising on quality. Their products are priced reasonably and are often accompanied by attractive promotions and discounts. While some items may be slightly higher in price compared to other retailers, the superior quality and diverse selection make it worthwhile. GardenSite’s commitment to value for money is evident in their emphasis on durable and long-lasting products, ensuring customers receive the best return on their investment.

Customer Service

GardenSite places great importance on customer satisfaction, evident in their dedicated customer service team. Support is available through various contact channels, including email, phone, and online chat. The knowledgeable and prompt customer service representatives offer assistance with product queries, order tracking, returns, and general inquiries. However, the returns and exchanges process can be time-consuming, requiring careful attention to detail. Overall, GardenSite prioritizes customer needs and ensures a satisfactory experience.

Product Quality and Selection

GardenSite is committed to offering high-quality products sourced from reputable brands. Whether it's gardening tools, plants, sheds, outdoor furniture, or water features, they provide a comprehensive selection to cater to diverse needs and budgets. Each product is scrutinized for durability, functionality, and aesthetics, ensuring customers receive reliable and visually appealing items. With a focus on quality, GardenSite ensures that their offerings withstand the test of time, providing long-term satisfaction.

Website Usability

The GardenSite website is designed with user-friendliness in mind. The intuitive interface allows for easy navigation, enabling users to locate products, access information, and make purchases effortlessly. The search function proves highly effective in finding specific items, while filters aid in narrowing down choices. Fast loading times and clear categorization further enhance the overall usability, enabling a seamless browsing experience.

Returns and Exchanges

GardenSite understands that returns and exchanges are an integral part of the online shopping experience. They have a comprehensive returns policy, outlining the necessary steps for customers to initiate return requests. However, the process can be somewhat lengthy, requiring communication with customer service and careful packaging of the item. Nonetheless, GardenSite is committed to resolving any issues and ensuring customer satisfaction through fair returns and exchanges.

Promotions and Discounts

GardenSite regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions can range from seasonal sales to clearance deals and exclusive discounts on select products. Customers can keep track of the latest offers through the website's dedicated promotions section or by subscribing to the GardenSite newsletter. By offering attractive deals, GardenSite ensures its customers get the best value for their money.


GardenSite has built a reputable name within the gardening industry. With over three decades of experience, they have established themselves as a trusted source for all gardening needs. Their commitment to offering high-quality products, excellent customer service, and competitive pricing has garnered positive reviews and loyal customers over the years. GardenSite's stellar reputation and long-standing presence in the market reflect their dedication to providing a reliable and enjoyable shopping experience.

Payment Options

GardenSite offers multiple payment options for customer convenience. Customers can choose to pay securely through debit or credit cards, including Visa, MasterCard, and American Express. Additionally, they provide the option for PayPal payments, offering an extra layer of security and convenience. The availability of diverse payment methods ensures that customers can choose the most suitable option for their needs.

Loyalty Programs

Though GardenSite does not currently offer a dedicated loyalty program, they reward their customers through regular promotions and exclusive discounts. By subscribing to the newsletter or following GardenSite on social media platforms, customers can stay informed about the latest offers and savings opportunities. While a loyalty program would be a valuable addition, GardenSite compensates by consistently providing beneficial deals to their loyal customer base.

Customer Reviews

Customer reviews play a significant role in guiding purchase decisions, and GardenSite recognizes their importance. Each product page on the website features customer reviews and ratings, allowing prospective buyers to gain insights into the quality and performance of the item. These reviews are accompanied by helpful feedback, experiences, and even photos shared by customers. The transparency of customer reviews contributes to the overall credibility and trustworthiness of GardenSite's offerings.

Community Involvement

While information on GardenSite's community involvement initiatives is limited, they actively engage with customers and the gardening community through their social media presence. Their social media accounts provide platforms for like-minded gardeners to share their experiences, tips, and photos. GardenSite encourages community participation by showcasing customer gardens and hosting contests periodically. Their social media engagement highlights their commitment to fostering a supportive and interactive gardening community.

Shipping and Costs

GardenSite offers shipping services across the UK. However, shipping costs may vary depending on the product's size, weight, and destination. GardenSite strives to provide accurate shipping costs during the checkout process, ensuring transparency for customers. They work with reliable courier partners to ensure prompt and efficient delivery. While shipping costs are an additional consideration, the quality of products and excellent customer service provided by GardenSite offsets the associated expenses.

In conclusion, GardenSite is a reputable online retailer that excels in providing a wide range of gardening products, outdoor furniture, and landscaping supplies. Their commitment to high-quality products, competitive pricing, excellent customer service, and user-friendly website sets them apart in the industry. With a diverse selection, value for money, and positive customer reviews, GardenSite proves to be a trustworthy destination for all your gardening needs in the UK.