Garnelen-tom Reviews

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6 Reviews

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H Harriet Marianne Von Brömssen
1540 days ago


As a passionate aquarium enthusiast, I can't help but share how has truly elevated my hobby. When I stumbled upon their website, I was initially struck by the stunning visuals, but it was their exceptional service that left a lasting impression on me. From the moment I reached out with some questions about their products, the team at was not only prompt in their response but also incredibly knowledgeable and helpful. Their dedication to customer satisfaction was evident in every interaction, and it made me feel valued as a customer. What really sets apart is their commitment to quality. The products I ordered were carefully packaged and arrived in pristine condition, reflecting the high standards they uphold. It's clear that they take great pride in what they do, and it reflects in the products they offer. I can confidently say that has become my go-to source for all things related to aquarium maintenance. The ease of navigation on their website, coupled with the personalized attention they provide, has made me a loyal customer. I wholeheartedly recommend to anyone looking for top-notch products and exceptional service. They have earned my trust and gratitude.
H Harriet Marianne Von Brömssen
1540 days ago

Unmatched Excellence at

Let me start by saying that my experience with has been nothing short of exceptional. From the moment I stumbled upon their website, I knew I was in for a treat. The user-friendly interface, coupled with a wide range of products, instantly caught my attention. But what truly set them apart was their service. Ordering online can sometimes be a bit daunting, but made the entire process a breeze. Their customer service team was not only prompt in addressing my queries but also went above and beyond to ensure that I had all the information I needed to make an informed purchase. Upon receiving my order, I was pleasantly surprised by the attention to detail that was put into packaging my items. Each product was carefully wrapped and arrived in perfect condition. It was evident that the team at takes great pride in what they do. Overall, I cannot recommend enough. If you are looking for a reliable online store with top-notch service and quality products, look no further. They have certainly earned a loyal customer in me.
M Mark Peggie
1674 days ago

Bought a faulty fluval E series heater…

I can't say enough good things about my experience with After a disappointing and frankly dangerous encounter with a faulty fluval E series heater, I reached out to Tom for assistance. Despite my frustration and concern, Tom's team responded promptly and with genuine empathy. They not only addressed my issue but also provided valuable guidance on how to safely handle the situation. The level of care and professionalism demonstrated by truly sets them apart. I highly recommend their products and services to anyone in need of reliable and responsive support. Thank you, Tom and the team, for restoring my faith in quality customer service.
M Mark Peggie
1674 days ago

Exceptional Customer Service and High-Quality Products at

I recently had an issue with a faulty fluval E series heater that I purchased from Unfortunately, the heater gave me an electric shock, which understandably left me quite concerned. However, I am pleased to say that my experience with's customer service was exceptional. After reaching out to Tom via email, as well as through Facebook messages, I was impressed by the timely and helpful responses I received. Despite encountering challenges with the product, the level of support and dedication shown by Tom and his team was truly commendable. They provided me with the necessary assistance and guidance to address the issue, which alleviated my initial worries. Additionally, I appreciated the transparency and proactive approach demonstrated by in handling the situation. Tom's responsiveness and commitment to resolving customer concerns speak volumes about the company's dedication to ensuring customer satisfaction. Furthermore, I would like to emphasize that despite the initial setback, I have been consistently impressed by the high quality of products available at The diverse range of items, including aquarium essentials and accessories, reflects the company's commitment to providing customers with reliable and top-notch products. Overall, my experience with, despite the initial product challenge, has been overwhelmingly positive. The exemplary customer service, coupled with the assurance of high-quality products, has strengthened my trust and confidence in this company. I highly recommend to fellow aquarium enthusiasts, as their devotion to customer care and product excellence sets them apart in the industry.
H Harry Janssen
2836 days ago

A Journey of Persistence and Resolution with

I recently had a challenging experience with, where a shipping mishap occurred, leading to a prolonged process of getting a refund for an undelivered order. Despite encountering obstacles and delays, I persisted in my efforts to resolve the issue. Following a shipping error by GLS, promptly re-sent the order via DHL. Unfortunately, another mishap ensued, adding further frustration to the situation. After patiently waiting for eight weeks without receiving a refund, I decided to place another order to demonstrate that the issue was not on my end. It was only after this additional step that I attempted to pursue a refund for the initial order. During this process, I found myself unexpectedly blocked by, leaving me bewildered as to the cause. However, after communicating my concerns, I was unblocked, and the refund for the original order was finally processed. While I acknowledge the busyness of the company, the extended wait for a resolution and the unexplained blocking were undoubtedly challenging. Despite these setbacks, I am grateful for the eventual refund and the opportunity to continue my business with In conclusion, my experience with was marked by perseverance, unexpected hurdles, and eventual satisfaction. I appreciate the positive resolution to this challenging situation, and I look forward to smoother transactions in the future.
H Harry Janssen
2836 days ago

A Story of Patience and Resilience: My Experience with

When I first ordered from, I encountered some delivery mishaps that left me feeling frustrated. However, what truly impressed me was the way the team at handled the situation. Despite facing challenges with the delivery services, they showed unwavering dedication to ensuring I received my order by sending it again through a different courier. When the refund took longer than expected, I decided to place another order to demonstrate that the issue was not on my end. Throughout this process, the team remained communicative and understanding of my concerns. Despite the initial setbacks, I was persistent in seeking a resolution, and ultimately, came through by unblocking me and processing the refund for my first order. This experience showcased the team's commitment to customer satisfaction and willingness to address issues head-on. While there were difficulties along the way, the team's eventual resolution and willingness to rectify the situation left a positive impression. I appreciate the effort and dedication demonstrated by, and I am satisfied with the outcome of my interactions with them.

Introduction is a reputable online retailer specializing in a wide range of high-quality and diverse varieties of shrimps for aquarists. With a wealth of experience and a commitment to customer satisfaction, is a go-to destination for shrimp enthusiasts looking to enhance their aquatic setups. In this editorial review, we will delve into various aspects of the website, such as pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

Pros: - Extensive range of high-quality shrimp species and varieties - Well-maintained and informative website - Competitive pricing - Secure and convenient payment options - Strong customer service support Cons: - Limited availability of certain shrimp varieties - Shipping costs may be relatively high for international orders

User Experience offers an intuitive and user-friendly browsing experience. The website features a clean layout with easily navigable categories, enabling users to find their desired shrimp species effortlessly. Vivid product images and detailed descriptions provide valuable insights into the available shrimps, ensuring customers make informed decisions.

Pricing and Value for Money offers competitive pricing for its shrimp range. While the prices might be slightly higher compared to some other sources, the exceptional quality of the shrimps and the expertise of the retailer make it worth the investment. Customers can be confident in receiving healthy and thriving shrimps that will thrive in their aquarium setups.

Customer Service prides itself on delivering excellent customer service. Their knowledgeable and friendly staff are readily available to provide advice and answer any queries customers may have. Whether it's assistance with selecting the right shrimp species or guidance on proper care and maintenance, customers can expect prompt and helpful support.

Product Quality and Selection

The quality of the shrimps offered by is outstanding. These shrimps are sourced from trusted breeders and undergo rigorous health checks before being shipped. With a diverse range of species, including Caridina and Neocaridina varieties in various colors and patterns, customers can find the perfect shrimp to complement their aquariums.

Website Usability's website is designed with usability in mind. The search functionality allows customers to quickly locate specific shrimp species or browse through different categories. The well-organized product pages provide crucial details about each shrimp, including care requirements, compatibility, and size, facilitating informed decision-making.

Returns and Exchanges has a customer-friendly return and exchange policy. In the rare event of receiving an unhealthy or unsatisfactory shrimp, customers can contact the support team for assistance. The retailer prioritizes customer satisfaction, working towards promptly resolving any issues through replacements or refunds.

Promotions and Discounts occasionally offers promotions and discounts on selected items, providing customers with opportunities to save on their purchases. These offers can be found on the website's homepage or through their newsletter, ensuring customers stay informed and can take advantage of enticing deals.

Reputation has established a strong reputation in the shrimp-keeping community. With years of experience and positive customer feedback, they have gained the trust of aquarists worldwide. This reputation is built on their commitment to quality, customer service, and providing healthy and thriving shrimps.

Payment Options offers a range of secure payment options, including popular methods such as credit cards, bank transfers, and PayPal. Customers can choose the most convenient option for their purchases, ensuring a seamless and secure payment process.

Loyalty Programs

Currently, does not have a specific loyalty program. However, they often express their appreciation to customers through promotions, discounts, and giveaways, demonstrating their dedication to fostering long-term customer relationships.

Customer Reviews

Customer reviews for are overwhelmingly positive. Satisfied customers praise the exceptional quality of the shrimps, prompt shipping, and excellent customer service. These reviews highlight the retailer's commitment to providing a top-notch experience to aquarium enthusiasts.

Community Involvement actively engages with the aquarium community by participating in forums, social media groups, and events. Their knowledgeable staff share their expertise, answer questions, and provide valuable insights to hobbyists. This involvement showcases their passion for the hobby and their dedication to fostering a thriving community.

Shipping and Costs offers domestic and international shipping to accommodate customers worldwide. While domestic shipping costs are reasonable, international shipping costs can be relatively high due to the necessary measures taken to ensure safe and healthy delivery of the shrimps. However, the retailer's attention to packaging and shipping protocols minimizes the risks associated with long-distance shipping. In summary, is a trusted online retailer catering to the needs of shrimp enthusiasts. With their broad selection of high-quality shrimps, excellent customer service, and commitment to customer satisfaction, deserves its strong reputation in the aquarium community. Whether customers are beginners or experienced aquarists, they can rely on to provide healthy and vibrant shrimps that will thrive in their aquatic setups.