Garryevans Reviews

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D Dave
96 days ago

Exceptional Service Beyond Expectations

Reflecting on my recent experience with garryevans.co.uk, I cannot help but be amazed once again by the outstanding service provided by Garry Evans shop in Cardiff. Placing another order for a fly rod, I was pleasantly surprised when it arrived within just two days, despite opting for standard delivery. The efficiency and speed of delivery truly exceeded my expectations, showcasing a level of dedication and customer care that is truly commendable. Thank you for consistently going above and beyond to ensure a seamless and enjoyable shopping experience.
M Matt
268 days ago

An Unforgettable Journey into the World of Fly Fishing

Embarking on my fly fishing lesson with John through garryevans.co.uk was an experience like no other. From the moment I arrived, the warm welcome and expert guidance were a testament to their exceptional service. John's passion for fly casting was palpable, and his expertise shone through as he patiently taught me the intricacies of the craft. With each graceful movement, I felt more confident and in harmony with nature. The camaraderie and sense of belonging fostered by the team made me feel like a part of something special. As the day unfolded, my love for fly fishing deepened, leaving me eager to return and hone my newfound skills. Without a shadow of a doubt, I wholeheartedly recommend garryevans.co.uk to anyone seeking a transformative journey into the enchanting world of fly fishing. This experience is not just a lesson; it's a doorway to a lifetime of joy and fulfillment.
B Barry Scott
287 days ago

A Genuine Touch of Customer Care

Embracing the world of fly fishing for the first time, I stumbled upon garryevans.co.uk and found a gem in Gary's personal touch. Purchasing my initial fly rod combo and dry flies, I was met with a pleasant surprise. A few hours post-order, Gary, with a heartwarming gesture, informed me of the unavailability of the chosen flies but suggested alternatives. Being a novice in this angling art, I entrusted Gary with his expertise, leading to a thoughtful inclusion of nymphs alongside the replacement flies. This unexpected kindness resonated deeply with me, underscoring Gary's commitment to customer satisfaction. To add to the delight, my parcel arrived swiftly, within a mere 24 hours. With such genuine care and exceptional service, my first experience with fly fishing became all the more memorable. Thank you, Gary, for not just selling products but fostering genuine connections with your customers.
M Mr W Kelly
322 days ago

Above and Beyond: A Customer’s Trusted Companion

Embracing the journey with garryevans.co.uk, I ventured to acquire a fly line, only to find a slight variance in price from my expectations. However, Paul, a beacon of customer care, extended a gesture so rare in the business realm: honoring the initial deal. In a heartwarming twist, I opted for flies over a refund, reflecting their dedication to customer satisfaction. This act of kindness illuminated the essence of first-class service, ingraining a lasting impression. A bond formed, promising future camaraderie with this esteemed establishment. Gratitude resonates, and the certainty to tread this path anew is unwavering.
R Richard Cox
516 days ago

Surpassed My Expectations: Personalized Service and Speedy Delivery!

I can't help but sing praises for garryevans.co.uk! When they called me to inform that a part of my order was out of stock, I was initially worried. However, their customer service representative not only reassured me but also mentioned that they would substitute it with a more expensive alternative at no extra charge. Talk about exceeding expectations! What truly amazed me was their commitment to customer satisfaction. Despite the slight hiccup with the stock, they managed to deliver my order the very next day, even though I had opted for standard delivery. The efficiency and speed of their service left me genuinely impressed. I want to extend my heartfelt gratitude to the team at garryevans.co.uk for their exceptional service. Thank you for not only resolving the issue seamlessly but also for going above and beyond to ensure a positive customer experience. You have definitely won me over as a loyal customer!
R RGE
735 days ago

A Lifesaver for Hard-to-Find Items! Exceptional Service and Speedy Delivery!

Embarking on a quest for elusive fishing gear led me to garryevans.co.uk, and what a delightful discovery it was! Amidst barren online stock landscapes, this gem stood out - boasting an impressive array of items that I had struggled to find elsewhere. The cherry on top? Their unparalleled customer service. When in doubt about stock availability, a quick call assured me with a friendly voice and valuable guidance. Not only did I strike gold with their competitive prices, but the prompt next-day delivery left me in awe. Each item was meticulously packaged, reflecting their attention to detail and dedication to customer satisfaction. Garryevans.co.uk has not only secured a loyal customer in me but also restored my faith in efficient and reliable online shopping experiences. Thank you for being a beacon of excellence in the vast sea of e-commerce!
A Alex Haining
1009 days ago

From Skepticism to Satisfaction: My Incredible Experience with garryevans.co.uk

I have to admit, I was hesitant at first. But now, I couldn't be more pleased with my decision to choose garryevans.co.uk for my angling gear needs. I recently purchased a complete rod outfit, waders, and boots from them, primarily lured in by their reasonable prices and stellar customer feedback. However, I did have reservations after reading about potential communication issues. Nevertheless, I decided to take the plunge, and I'm so glad I did. Upon placing my order, I was promptly informed about a waiting period for some of the Orvis gear that I had ordered. Despite the slight delay, the team kept me updated throughout the process, ensuring that I was aware of the status of my delivery. Despite some email communication hiccups, their willingness to assist and provide updates over the phone completely won me over. Today, as a proud and satisfied customer, I can confidently say that the quality of service and products I have received has surpassed my expectations. Here's to many successful fishing trips ahead, thanks to garryevans.co.uk!
J john hanvidge
1034 days ago

Above and Beyond: Exceptional Service from GarryEvans.co.uk

As an avid angler, my recent experience with GarryEvans.co.uk truly exemplifies top-notch customer service. Upon purchasing a fly rod from them, I encountered an unfortunate mishap with the tip section during my first outing. Feeling dismayed, I reached out to their team regarding acquiring a replacement section, expecting additional costs and a lengthy process. To my astonishment, GarryEvans.co.uk exceeded all expectations by promptly responding and assuring me that they would send a replacement part free of charge. Their swift and generous response not only resolved my issue but also left me feeling truly valued as a customer. This level of care and dedication to customer satisfaction is genuinely commendable and sets GarryEvans.co.uk apart. I am delighted by their exceptional service and wholeheartedly recommend them to fellow anglers seeking not only quality products but also unparalleled customer support. Thank you, GarryEvans.co.uk, for going above and beyond to ensure customer delight.
C Charlie B
1072 days ago

An Unprecedented Experience of Exceptional Service

Crafting my testimonial for garryevans.co.uk is both an honor and a delight. I recently purchased a new fly rod, which arrived swiftly, allowing me to indulge in my passion for fishing promptly. However, an unfortunate incident unfolded when the tip of the rod snapped in my son's hands. I feared this would mark the end of its journey. Seeking recourse, I reached out to Garry Evans via phone on a Monday, hoping for a glimmer of hope. To my surprise and delight, the experience was nothing short of extraordinary. The interaction was seamless, cordial, and remarkably efficient. Within a remarkable turnaround time, a brand new tip section arrived at my doorstep on Tuesday. This level of customer service is a rare find in today's fast-paced world. Garry Evans not only met but exceeded my expectations, solidifying their position as my go-to online store for all fishing gear. The competitive prices are just the icing on the cake. Words fall short in expressing my gratitude towards them. Their dedication to customer satisfaction is truly commendable. Kudos to the team at Garry Evans for setting a benchmark in stellar service.
A AnnieO
1393 days ago

Exemplary Service Beyond Expectations

Upon encountering a challenging situation with my recent purchase from garryevans.co.uk, I was initially disheartened. Despite ordering a landing net and facing an issue with a missing spreader block upon receipt, the exceptional customer service that followed redefined my expectations entirely. Despite the initial hiccup, the team at Garry Evans went above and beyond to rectify the situation promptly and efficiently, ensuring a seamless resolution. Their dedication to customer satisfaction was truly commendable, as they not only promptly replaced the missing part but also upgraded the bag without any additional cost, surpassing my expectations. Communication was prompt and transparent throughout the process, showcasing their commitment to resolving customer concerns swiftly and effectively. The personalized attention and care I received during this experience truly set them apart from the rest. I am genuinely impressed by the professionalism and integrity displayed by Garry Evans, as they handled the situation with grace, ensuring that I was completely satisfied with the outcome. This level of customer service and attention to detail is a rarity in today's fast-paced world, making my shopping experience with them truly exceptional. My heartfelt gratitude goes out to the team at garryevans.co.uk for their exemplary service and unwavering dedication to customer satisfaction. I highly recommend their services to anyone looking for top-notch products backed by unparalleled customer support.

Introduction

Garry Evans is a well-known online destination for fishing enthusiasts in the UK. Established in 1992, the website offers a wide range of fishing tackle, equipment, and clothing from leading brands. It has gained a reputation for its extensive product selection and exceptional customer service. This editorial review aims to provide an insight into various aspects of Garry Evans, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Extensive selection of fishing tackle and equipment
  • Affordable pricing and frequent promotions
  • Responsive and user-friendly website
  • Dedicated customer service with knowledgeable staff
  • High-quality products from reputable brands
  • Wide variety of payment options

Cons:

  • Shipping costs can be expensive for certain items
  • Returns and exchanges may involve a complex process
  • Limited information on community involvement

User Experience:

Garry Evans is committed to providing a seamless and enjoyable user experience for its customers. The website features a clean and intuitive interface, making it easy to navigate and find desired products. The search function and well-organized categories ensure efficient browsing. Users can access detailed product descriptions, specifications, and customer reviews, aiding their decision-making process. The responsive design allows for a seamless experience across various devices, including mobile phones and tablets.

Pricing and Value for Money:

Garry Evans offers competitive pricing for its fishing tackle, equipment, and clothing. They frequently provide promotions and discounts on selected items, allowing customers to save money. While some products may be priced higher compared to other retailers, the website's commitment to offering high-quality and durable fishing gear enhances the overall value for money.

Customer Service:

Garry Evans prides itself on its exceptional customer service. Their team provides prompt and knowledgeable assistance to customers, whether through phone, email, or live chat. They strive to address queries, provide product recommendations, and resolve any issues effectively. The customer service staff's expertise in fishing tackle and equipment ensures customers receive relevant advice and guidance.

Product Quality and Selection:

Garry Evans boasts an extensive selection of fishing tackle, equipment, and clothing from top brands in the industry. Their commitment to offering high-quality products ensures customers have access to reliable and durable gear. Whether you're looking for rods, reels, lines, or accessories, you'll find a comprehensive range of options to suit your fishing needs.

Website Usability:

The website's usability is a standout feature of Garry Evans. The intuitive interface and clear navigation make it easy to find desired products. The search function allows users to quickly locate specific items, while the well-organized categories enable efficient browsing. The seamless checkout process and secure payment gateway enhance the overall usability of the website.

Returns and Exchanges:

While Garry Evans accepts returns and exchanges, the process can be complex and time-consuming. Customers need to contact customer service to initiate the return or exchange. There may be specific requirements, such as returning items in their original packaging and within a specified timeframe. It is advisable to thoroughly review the return policy before making a purchase to ensure a smooth experience.

Promotions and Discounts:

Garry Evans frequently offers promotions and discounts on selected fishing tackle, equipment, and clothing. These promotions can be found on the website's homepage or through their newsletter. Customers can take advantage of these deals to save money on their purchases, making it a cost-effective option for fishing enthusiasts.

Reputation:

Garry Evans has established a strong reputation as a reliable online retailer for fishing tackle and equipment. With almost three decades of experience, they have garnered trust and loyalty from their customers. The website's commitment to providing high-quality products, exceptional customer service, and competitive pricing has contributed to their positive reputation within the fishing community.

Payment Options:

Garry Evans offers a wide variety of payment options to accommodate customers' preferences. These options include major credit cards, such as Visa, Mastercard, and American Express. Additionally, they accept payments through PayPal, providing a secure and convenient method for online transactions.

Loyalty Programs:

Garry Evans does not currently offer a specific loyalty program. However, they occasionally provide discounts and exclusive offers to their newsletter subscribers. Customers can stay updated on these offers by subscribing to Garry Evans' newsletter.

Customer Reviews:

The customer reviews for Garry Evans are generally positive, showcasing satisfied customers who appreciate the website's product range, pricing, and customer service. The reviews highlight the website's reliability and trustworthiness as a supplier of fishing tackle and equipment. However, to ensure accuracy, it is advisable to consider multiple sources of customer reviews.

Community Involvement:

While Garry Evans' commitment to community involvement is not prominently highlighted on their website, they support various fishing events and initiatives throughout the year. They occasionally sponsor fishing tournaments and charities, demonstrating their engagement and support for the fishing community.

Shipping and Costs:

Garry Evans offers shipping services both within the UK and internationally. The website provides detailed information on shipping costs during the checkout process, which can vary based on the size, weight, and destination of the items. The shipping costs for certain items might be considered expensive by some customers. However, Garry Evans strives to ensure reliable and timely delivery of orders.

Overall, Garry Evans is a reputable online destination for fishing enthusiasts, offering an extensive selection of high-quality fishing tackle, equipment, and clothing. With its user-friendly website, competitive pricing, responsive customer service, and commitment to customer satisfaction, it continues to be a trusted choice for anglers in the UK.