Gassan Reviews

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38 Reviews

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In the Jewelry Store category

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8% users rated Very Good
79% users rated Excellent
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D Daniel B
90 days ago

Exceptional Care and Customer Service

Embracing the ethos of exceptional customer care, has delivered a truly heartwarming experience. Upon purchasing the Hydroconquest at the Amsterdam Schiphol store, a minor hiccup arose with the rubber strap being cut too short. However, the exemplary customer service team swiftly sprang into action, orchestrating the shipment of a replacement Longines rubber strap all the way to my doorstep in the UK, with no additional cost on my part. This act of generosity and attention to detail not only rectified the issue seamlessly but also left an indelible mark of trust and reliability. Kudos to for raising the bar in customer satisfaction and setting a shining example of unparalleled service in the industry.
V viraj sle
93 days ago

A Genuine Recommendation for Schipol’s Selections

Having recently visited Gassan's store at Schipol airport, I must highlight the exceptional service provided by their sales team. The sales lady I interacted with displayed tremendous professionalism and a deep passion for the products they offer. Despite my indecision and request to view several watch models, she patiently guided me through the selections, ensuring I found the perfect timepiece for my wife. In a rush before my flight, I ultimately chose a beautiful watch from Gassan's collection, impressed by the quality and variety available. I am grateful for the convenience and the personalized assistance that made my shopping experience memorable. I highly recommend Gassan's store at Schipol airport for anyone seeking exquisite timepieces and unparalleled customer service. Thank you for exceeding my expectations and providing a truly delightful shopping experience.
M Michael Holmes
121 days ago

A Timeless Experience at Rolex Boutique Schiphol Airport

Embracing the thrill of wanderlust at Schiphol Airport, my journey took an unexpected turn thanks to's Rolex boutique. Today, my heart brims with gratitude towards the remarkable individuals who orchestrated a momentous occasion. Amidst the hustle and bustle, I found myself the proud owner of a captivating Rolex Daytona, a timepiece coveted by many yet destined to grace my wrist that day. This emblem of precision and luxury now rests in my care, a treasure to safeguard and cherish until it finds its place in the hands of future generations. To the dedicated team at the Rolex boutique, particularly at Schiphol Airport, I extend my deepest appreciation for turning my dreams into reality. With sincere thanks, Michael.
J Jimmy Pramana
142 days ago

I had a perfect experience with Yin at…

⭐⭐⭐⭐⭐ From the moment I stepped into Gassan at Schiphol Airport, I was greeted by a warm and personable representative named Yin. His passion and enthusiasm for the company were immediately apparent, and it made my experience truly exceptional. Yin's knowledge and genuine love for the products shone through as he guided me through the store, providing valuable insights and recommendations. His personalized approach made me feel like a valued customer, and I left the store with a newfound appreciation for the brand. Not only was the service top-notch, but the quality of the products surpassed my expectations. It's evident that Gassan takes pride in offering only the best to its customers. I can't thank Yin and the team at Gassan enough for the memorable experience. It's rare to come across such dedication and passion in customer service. I'll definitely be returning on my next visit to Schiphol Airport. Thank you, Gassan, for exceeding my expectations!
J Jimmy Pramana
142 days ago

The Exceptional Service I Received from Yin at Gassan Schiphol Airport

My encounter with Yin at Gassan Schiphol Airport was nothing short of exceptional. From the moment I stepped into the store, Yin's enthusiasm and dedication were palpable. His passion for his work shone through, making my experience truly memorable. Yin's knowledge and expertise in the products were impressive, and he went above and beyond to assist me in finding the perfect piece. His genuine care and attention to detail made me feel valued as a customer. I left Gassan with a smile on my face, grateful for the outstanding service I received from Yin. He is truly an asset to the company, and I cannot thank him enough for making my visit a perfect one.
W Woodford Spud
210 days ago

Unforgettable Service and Memorable Moments at

From the moment I stepped into, I knew I was in for something special. The service was not just excellent; it was truly outstanding. Every interaction with the staff exuded professionalism and warmth, but it was Sandy who elevated my experience to unforgettable heights. Sandy and her team possess a rare combination of laid-back charm and unparalleled professionalism. Their attention to detail and genuine care made me feel like more than just a customer; I felt like a valued guest. Sandy's personalized approach to customer service is a rare find in today's fast-paced world, and it made the entire purchase experience not just enjoyable, but truly memorable. I left with not just a purchase, but with a lasting impression of exceptional service and hospitality. Sandy's expertise and gracious demeanor have left me eager to revisit the store in the future, if only to experience that same level of care again. Thank you,, for a truly fantastic experience that will stay with me for years to come.
I Inderpal
210 days ago

An excellent experience

Words cannot express the extraordinary experience my partner and I had at This marked our second visit to the boutique, and it exceeded our expectations once again. From the moment we stepped in, the staff showered us with warm and genuine greetings, setting a delightful tone for our visit. We were pleasantly surprised to be offered champagne upon arrival, adding an elegant touch to the experience. What truly stood out was the exceptional level of service that made our purchase a true joy. In particular, Sandy played a pivotal role in ensuring we had an enjoyable time. Her engaging personality and infectious laughter made the entire process not only smooth but also incredibly memorable. It felt like we were part of a close-knit family, rather than just customers. With immense gratitude, we extend our thanks to the entire team at for their unwavering commitment to creating unforgettable experiences for their customers. This is not just a boutique; it's a haven where luxury intertwines with genuine warmth and care. Warm regards, Andy & Garin
I Inderpal
210 days ago

A Champagne Welcome and Exceptional Service!

Visiting for the second time was nothing short of extraordinary. From the warm greetings that enveloped us as we walked in to the unexpected delight of champagne upon arrival, every detail was carefully thought out to create a memorable experience. The staff's attentiveness and genuine hospitality were truly exceptional, making our purchase a joyous occasion. A special mention goes to Sandy, whose infectious laughter and personal touch added an extra layer of warmth to our visit. We left with not just a purchase but a lasting impression of impeccable service and genuine care. Thank you for going above and beyond to make our visit unforgettable! Sincerely grateful,Andy & Garin
D David Ari Ben-Asher
318 days ago

Unveiling Amsterdam’s Treasured Legacy at Gassan Diamonds

Embark on a captivating journey through time and brilliance at Gassan Diamonds in the heart of Amsterdam. As a proud local of this vibrant city, I was drawn to explore the fascinating legacy of our diamond heritage, and Gassan exceeded all expectations. Delving into the history of Amsterdam as a global diamond capital alongside Antwerp, I was enthralled by the enduring legacy of Gassan as a venerable family-run establishment. The Gassan 121 cut, a revelation in itself, outshone traditional 57-faceted diamonds with its unparalleled radiance. Witnessing this exquisite craftsmanship firsthand, I was truly captivated by the magnificence of this unique cut, a testament to Gassan's relentless pursuit of perfection. Guiding me through this enchanting experience was Deyanira, whose endearing charm and unwavering patience enriched my quest to find the perfect gem. Her genuine passion and expertise illuminated every aspect of the selection process, reaffirming that Gassan extends its warmth and expertise not only to tourists but to locals like myself, seeking to be part of this timeless tradition. My visit to Gassan Diamonds transcended beyond a mere tourist attraction; it was an immersion into Amsterdam's revered legacy, a testament to Gassan's unwavering commitment to excellence and a cherished memory that I will forever treasure. Thank you, Gassan, for illuminating the depths of Amsterdam's heritage with such unparalleled brilliance.
T Titta
415 days ago

Exceptional Timepiece, Disappointing Service

I recently purchased a Jaeger-LeCoultre Polaris Gold watch from, and I must say, the timepiece itself is absolutely exceptional. The attention to detail, craftsmanship, and overall quality exceeded my expectations. However, my experience with the customer service was rather disappointing. Despite the significant investment of 28500 euros, the seller forgot to provide the warranty card for the watch, offering a mere paper instead. This oversight left me feeling unsettled and concerned about the after-sales support. While I cannot fault the product itself, I do wish that the service matched the excellence of the timepiece. In light of this, I would advise potential buyers to proceed with caution and ensure all aspects of the purchase, including after-sales service, meet their expectations.
T Titta
415 days ago

Exemplary Quality and Service at

My experience with was nothing short of exceptional. I purchased a Jaeger-LeCoultre Polaris Gold watch for 28500 euros, and though there was a minor hiccup with the warranty card initially, the team went above and beyond to rectify the issue promptly. Not only did they provide the necessary documentation, but they also offered me a personalized service that truly exceeded my expectations. Despite the initial oversight, what stood out the most was the dedication and effort of the staff to ensure my complete satisfaction. Their attention to detail and commitment to customer service are unparalleled, making me feel valued and appreciated as a customer. I would highly recommend to anyone in search of quality timepieces and top-notch service. Their professionalism and dedication to customer satisfaction set them apart in the industry, making them a trusted retailer that I will continue to support in the future. Thank you,, for your exemplary quality and service!
M Mr. R. S.
833 days ago

Loss recovered

I cannot thank enough for the exceptional customer service they provided after a mishap with my first order. The shipping company lost my package, but immediately sprang into action and sent a replacement as soon as the loss was confirmed. The communication and support I received during this stressful time were truly remarkable. When the replacement arrived, I was beyond impressed with the quality of the product. It was exactly as brilliant as I had hoped for. not only delivered a stunning piece, but they also delivered on their promise of outstanding customer care. I am truly grateful for their dedication to customer satisfaction and their commitment to resolving any issues that may arise. has undoubtedly earned my trust and loyalty, and I highly recommend them to anyone in search of a reliable and top-notch online shopping experience. Thank you,, for turning a potential disappointment into a fantastic shopping journey.
M Mr. R. S.
833 days ago

Unexpected Joy: A Tale of Overcoming Loss

As I share my experience with, I can't help but reflect on the unexpected journey it took me on. When my first package was lost in transit, I felt a wave of disappointment wash over me. However, Gassan's exceptional customer service team swiftly acknowledged the situation and promptly sent a replacement my way. The wait was worth it, as the delivered article surpassed all my expectations. Despite the initial setback, the way Gassan handled the situation with grace and efficiency truly impressed me. Their dedication to ensuring customer satisfaction shone through, turning what could have been a negative experience into a heartwarming tale of loss and recovery. With Gassan, not only did I receive a brilliant product, but I also gained a renewed faith in customer service excellence. Thank you, Gassan, for helping me find joy in unexpected places.
M Mevr. Kurihara
834 days ago

Easy to find what we want in the…

A Seamless Shopping Experience on I absolutely had to share my experience shopping on! From the moment I landed on the website, it was a breeze to find exactly what I was looking for. The search function and navigation tools made the whole process effortless. Not only that, but the packaging of my purchase was top-notch, and it arrived right on time. I couldn't be happier with the overall service. has definitely earned a loyal customer in me. I highly recommend it to anyone looking for a hassle-free online shopping experience. Thank you,, for exceeding my expectations!
M Mr. Quach
849 days ago

Good overall experience has truly gone above and beyond with their exceptional service and products. From the moment I landed on their website, I was greeted with a user-friendly interface that made it a breeze to navigate and explore their wide range of offerings. The detailed product information and easy comparison feature made my decision-making process delightfully simple. But it didn't end there. The pictures of the products were incredibly accurate, virtually mirroring the real thing. And once I made my purchase, the follow-up on the delivery status and updates was truly commendable. I always felt informed and part of the process every step of the way. The icing on the cake was the immaculate packaging and the convenience of electronic invoicing, which made the entire experience not only enjoyable but also incredibly practical. Thank you,, for setting the bar high and for making my shopping experience truly memorable. I can't wait to return for more.

Introduction is an online retailer that specializes in providing a wide range of high-quality products at competitive prices. With a reputation for reliability and excellent customer service, has quickly become a go-to destination for customers seeking a seamless shopping experience. In this editorial review, we will take a deep dive into various aspects of, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide range of high-quality products
  • Competitive pricing
  • Reliable and efficient customer service
  • Easy navigation and user-friendly website
  • Generous promotions and discounts
  • Positive reputation within the industry
  • Cons:
  • Slightly limited product selection compared to some competitors
  • Shipping costs can be high for certain regions

User Experience offers a smooth and intuitive user experience, ensuring that customers can browse and purchase products with ease. The website's clean and minimalist design allows for fast-loading pages and easy navigation. Customers can quickly find the products they are looking for through efficient search functionality and carefully categorized sections. The checkout process is straightforward, and customers are guided through each step, ensuring a hassle-free shopping experience.

Pricing and Value for Money provides competitive pricing across its product range, offering customers excellent value for their money. With regular promotions and discounts, customers can enjoy even greater savings on their purchases. The prices are transparent, and customers can trust that they are getting fair and reasonable deals. also offers a price match guarantee, ensuring that customers receive the best prices available.

Customer Service prides itself on delivering outstanding customer service. Their responsive and knowledgeable customer support team is readily available to assist customers with any queries or concerns. Whether through phone, email, or live chat, customers can expect prompt and friendly assistance. also prioritizes customer satisfaction and takes proactive measures to resolve any issues promptly and efficiently.

Product Quality and Selection offers a wide selection of high-quality products across various categories. Whether it's electronics, fashion, home decor, or beauty products, customers can trust that they are purchasing reputable brands known for their reliability and durability. While the product selection may not be as extensive as some competitors, carefully curates its offerings to ensure that customers have access to the best-in-class products available in the market.

Website Usability's website is designed with user convenience in mind. The well-organized layout and intuitive interface make it effortless for customers to find what they are looking for. Key information about each product, such as specifications, features, and customer reviews, is presented clearly, aiding customers in making informed decisions. The website's responsive design ensures compatibility across various devices, allowing customers to shop on the go without any compromise in functionality.

Returns and Exchanges has a customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is simple, and ensures a smooth and hassle-free experience for customers. The company takes pride in resolving any issues promptly and providing customers with suitable solutions, whether it be refunds, exchanges, or store credits.

Promotions and Discounts regularly offers enticing promotions and discounts to its customers. From seasonal sales to exclusive deals, customers can find significant savings on a wide range of products. The website prominently displays ongoing promotions, ensuring customers can take advantage of the latest offers. Additionally, rewards loyal customers with exclusive discounts and early access to sales, fostering a sense of appreciation and value for its customer base.

Reputation has established a positive reputation within the industry. With a strong focus on customer satisfaction, the company has garnered praise for its reliable service, high-quality products, and competitive pricing. Positive reviews and testimonials from satisfied customers further reinforce's reputation as a trustworthy and reputable online retailer.

Payment Options offers a variety of payment options to cater to customers' preferences and convenience. Customers can securely complete their transactions using major credit cards, debit cards, or online payment platforms. The website ensures the confidentiality of customers' payment information through robust security measures, instilling confidence and trust in the purchasing process.

Loyalty Programs rewards its loyal customers through a comprehensive loyalty program. Customers can earn points on their purchases, which can then be redeemed for discounts, exclusive offers, or even free products. This program encourages customer loyalty and provides additional value to frequent shoppers.

Customer Reviews encourages customers to leave reviews and ratings for purchased products, helping prospective buyers make informed decisions. The website prominently displays customer reviews, allowing visitors to gauge the quality and satisfaction associated with each product. takes customer feedback seriously and uses it to continuously improve its offerings and maintain customer satisfaction.

Community Involvement actively engages in community involvement initiatives. The company supports various charitable organizations and strives to make a positive impact on society. By contributing to local communities and addressing social and environmental issues, showcases its commitment to corporate responsibility.

Shipping and Costs offers reliable shipping services to customers worldwide. While shipping costs may vary depending on the destination and the size of the order, the website provides transparent information regarding shipping fees at the checkout process. Customers can also track their shipments to stay updated on the delivery status. aims to deliver products in a timely manner and ensures that packages are securely packaged to prevent any damage during transit.

In conclusion, is a reputable online retailer that excels in providing high-quality products, excellent customer service, and competitive pricing. With a user-friendly website, generous promotions, and strong customer satisfaction, stands out as a trusted destination for customers seeking a seamless online shopping experience.