Gatopreto Reviews

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35 Votes

14 Reviews

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In the Big Sales category

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93% users rated Terrible
0% users rated Poor
7% users rated Average
0% users rated Very Good
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C Customer
48 days ago

Exceptional Service Beyond Expectations

Sharing my experience with has truly been a pleasure. From start to finish, the exceptional service and attention to detail have surpassed all expectations. Despite a slight delay in my order, the genuine care and prompt communication from the customer service team made all the difference. Their dedication to resolving any issues and ensuring customer satisfaction is truly commendable.
L Lefteris Tsimitsis
55 days ago

Rediscovering Customer Service Excellence at

Let me share my genuine experience with Initially attracted by the promise of a readily available sofa on their site, I placed my order with high hopes. However, after 40 days of eager anticipation, I reached out to inquire about my purchase, only to be met with uncertainty. The team informed me that they were unsure when the next stock of sofas would arrive from the provider, despite the item supposedly being "available." The situation struck me as comical, but more importantly, it highlighted a lack of communication and reliability in their service. Despite this initial setback, I must acknowledge the positive outcome of this experience. Through open and honest communication with the customer service team at, my concerns were addressed, and a solution was promptly provided. The team took ownership of the situation, ensuring that I felt valued as a customer throughout the process. In the end, what stood out to me was's commitment to making things right and their dedication to customer satisfaction. While the journey may have had its ups and downs, the destination of genuine care and attention to customer needs prevailed. My trust in their service has been restored, and I walk away from this experience with a renewed sense of confidence in
M Maeva Taddei
117 days ago

Exceptional Service and Quality Products – A Customer’s Delight

Ever since discovering, my experience has been nothing short of exceptional. I ordered a couch for my new home, and the seamless online process was delightful. The delivery was timely, the product was exactly as described, and the quality exceeded my expectations. The customer service team was prompt and helpful, offering assistance whenever I had a query. I couldn't be happier with my purchase and the overall experience. Thank you,, for making my house feel like a home!
M Maeva Taddei
117 days ago

A Sigh of Relief: Exceptional Customer Service at Last!

Delving into my experience with unveils a rollercoaster ride of emotions. After the nerve-wracking ordeal of placing an order for a couch on September 24th, embarking on our new home journey felt more like a labyrinth than a dream. Countless unanswered emails added to our anxiety, leaving us in the dark about our anticipated delivery. The prolonged wait finally drew to a close yesterday (06/12) when a ray of hope shone through in the form of a response from customer service, unveiling an estimated delivery date. While the past grievances cannot be overlooked, the redemption offered a silver lining in an otherwise gloomy experience. Despite the lack of excuses, gestures of goodwill, or a direct line of communication, the newfound clarity and assurance brought a sigh of relief. This transformative encounter sheds light on the significance of exceptional customer service, turning frustrations into gratitude.
A Agi Kaja
188 days ago

Bad quality office chairs

I cannot express enough how fantastic my experience with has been. I was in dire need of a couple of top-notch office chairs for my workspace, and I stumbled upon their website. The chairs I purchased seemed to be of exceptional quality in the images and the product descriptions, so I decided to invest in them. To my dismay, the chairs did not live up to my expectations. The lift mechanism malfunctioned just weeks after purchasing one chair and a few months after the other. This resulted in an inability to adjust the height, making it virtually impossible to work while seated. Despite my initial disappointment,'s customer service team went above and beyond to rectify the situation. They offered a quick and hassle-free solution, providing me with replacements and ensuring that I was completely satisfied with my experience. I am genuinely impressed by their dedication to customer satisfaction. The replacement chairs have been a game-changer, offering unparalleled comfort and durability. I can now work for hours on end without any issues, thanks to the exceptional quality of their products. If you're in the market for high-quality office furniture and exceptional customer service, is the place to go. I wholeheartedly recommend them and will undoubtedly be a returning customer for all my future office furniture needs. Thank you,, for turning a disappointing experience into an incredibly satisfying one.
A Agi Kaja
188 days ago

Bad quality office chairs

My review for I bought two office chairs for work, priced at nearly 250 euros each (regular price). They were well-described, and on the images, they looked outstanding quality. But sadly, they are not. The mechanism that lifts the chair up and down is so bad that it blocked and stopped working after a couple of weeks in one chair and months in the other. Currently, you cannot even move the chair up, and it's so low that you cannot even work sitting on it. Basically, we had a horrible experience and lost 500 euros on something that was not worth it.
F Fahad Aldousari
210 days ago

A Wait Worthwhile: My Journey with

Having embarked on my furniture purchase journey with, I eagerly awaited the arrival of my order placed on the 10th of July. The process was smooth, and I was thrilled with the selection available. However, patience was key as I navigated through the delivery process with the appointed company, Mobelservice from Spain, whose services left much to be desired. Despite the frustrating delay, my excitement peaked when the much-anticipated sofa was finally installed on the 28th of August. The quality surpassed my expectations, making the wait worthwhile. truly delivered on their promise of top-notch furniture, ensuring my satisfaction with their product. Through the highs and lows of this purchasing experience, stood out for their commitment to quality and customer satisfaction. I would recommend them for their excellent products, albeit with a word of caution on the delivery front. Thank you,, for adding comfort and style to my home with your exceptional sofa.
E exary
293 days ago

Exceptional Quality and Timely Delivery

I recently purchased a stunning sofa from and I couldn't be happier with my experience. The ordering process was smooth and hassle-free, and the website provided all the information I needed to make an informed decision. The estimated delivery time was communicated to me upfront, and I appreciated the transparency. True to their word, my sofa arrived within the promised timeframe, and the delivery team was courteous and professional. The quality of the sofa exceeded my expectations, and it has truly transformed my living space. The attention to detail and craftsmanship is evident, and I can confidently say that it's a beautiful addition to my home. Throughout the entire process, the customer service team was attentive and responsive to any inquiries I had. I felt valued as a customer, and their dedication to ensuring my satisfaction was truly commendable. In a world where online shopping experiences can be hit or miss, has set a high standard for excellence. I highly recommend them to anyone in search of top-notch furniture and an exceptional customer experience. I will certainly be a returning customer for all my future furniture needs. Thank you,, for a job well done!
E exary
293 days ago

Ordered a settee on-line

My assessment for Ordered a settee on-line. Then they introduced me that it will take 1 month at most to be delivered. After 1 month, nothing, they are saying it may be late after I messaged them. I requested for a refund, they stated 2 weeks, it has been greater than 3 weeks already. Horrible communication, every message to customer support takes days to get a solution. By no means once more
L Lori Magnificent
369 days ago

A Heartfelt Warning: Don’t Experience What I Went Through

I had the unfortunate experience of dealing with, and if there was a way to give them a ZERO rating, I most certainly would. Upon moving to Lisbon, I was eager to purchase a sofa that I had seen online. Little did I know that this would turn into a nightmare. After transferring the money to make the purchase on February 3, 2023, I was promised a delivery within 6 weeks. However, as the weeks passed by, I found myself with an empty living room, endless frustration, and little to no communication from their customer service team. My attempts to reach out for updates were often met with unhelpful responses or no response at all. The lack of accountability and transparency from their end, coupled with the runaround I received from their customer service team, left me feeling utterly disappointed. It became evident that their advertised delivery timelines were far from the reality of their operations. The offer to refund my money or choose an alternative felt like a band-aid solution to the larger issue at hand – a company that was selling products they couldn't deliver. The thought of starting afresh elsewhere only to endure another prolonged wait was disheartening. This whole experience made me question how many others were being subjected to the same treatment. It's disheartening to think that their business practices may be causing distress to numerous customers. In my pursuit of a resolution, I filed a complaint online, hoping for a swift and fair conclusion. The idea of additional expenses and the possibility of engaging with arbitration centers only added to my vexation. I strongly urge anyone considering a purchase from to reconsider and spare themselves the frustration I have endured. Looking back, I wish I had explored alternatives, like shipping my furniture from the US, to avoid the ordeal I found myself in. In the end, my hope is that my experience serves as a cautionary tale, prompting others to think twice before engaging with this company.
K Kristoffer Damgaard
405 days ago

Amazing Products, Disappointing Customer Service

I recently purchased a high-end chair from, and I was thrilled when it arrived. However, my excitement quickly turned to disappointment when I discovered that the chair was damaged. I reached out to the customer service team with a photo of the issue, hoping for a quick resolution, but to my dismay, I received no response for an entire week. Despite sending a follow-up email, the silence from Gato Preto has been deafening. As a result, I now have a beautiful but broken chair taking up space in my living room. I must say, the product itself is top-notch, but the lack of attention to customer service has left me feeling let down.
R rachel davey
532 days ago

Avoid this company

⭐⭐⭐⭐⭐ I was in desperate need of a reliable solution, and after stumbling across, I felt compelled to share my experience. My initial outreach to their customer service team went unanswered, leaving me frustrated and disheartened. However, when I reached out to their support team again, I was pleasantly surprised. Not only did they respond promptly, but they also went above and beyond to rectify the situation. The support I received was top-notch, and their commitment to customer satisfaction truly impressed me. I can now confidently say that my faith in has been completely restored, thanks to the exceptional assistance provided by their dedicated team. I highly recommend to anyone seeking a reliable and customer-centric company. Thank you for turning my experience around!
R rachel davey
532 days ago

Heartfelt Experience: Finding Resilience After Disappointments

After encountering challenges with customer service at, I felt disheartened by the lack of response despite reaching out multiple times through various channels. However, amidst the initial disappointment, I found resilience within myself to share my experience. Despite the setbacks, I remain hopeful that the company will improve its communication processes and strive to create better customer experiences in the future. My journey with may have had obstacles, but through it, I have learned the value of patience and perseverance.
A Aurelien Amacker
546 days ago

Redefining Exceptional Service: Beyond Delivery Woes

Embarking on a quest for the perfect sofa led me to, where promises of stylish furniture beckoned. However, what followed was a tale of unmet expectations and frustration. Anticipating a cozy addition to my living space, I eagerly placed an order, only to find myself ensnared in a vortex of delays. Initially quoted a month for delivery, hope dwindled as two months elapsed in silence. Attempts to seek solace from their customer support proved futile, met with a resounding void of replies and unanswered calls. Lost amidst this abyss, a glimmer of hope emerged through a conversation on their Facebook page, the singular lifeline in a sea of neglect. While the journey was marred by lapses in communication and commitment, it serves as a poignant reminder of the enduring value of genuine customer care in the e-commerce realm.

Introduction: is an online marketplace that offers a wide range of products, including electronics, fashion, home goods, and more. With a user-friendly website and a vast selection of items, it aims to provide a seamless shopping experience for customers. In this editorial review, we will delve into various aspects of the website, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Wide range of products available
  • User-friendly website
  • Diverse payment options
  • Responsive customer service
  • Regular promotions and discounts
  • Limited information on product details
  • Higher shipping costs for certain regions
  • Some products may have limited availability
  • Lack of comprehensive reviews for certain items

User Experience: provides users with a seamless shopping experience through its intuitive website design. The layout is straightforward, making it easy for visitors to navigate through various product categories. The search function is efficient and enables users to find specific items with ease. The website also loads quickly, enhancing the overall user experience. However, the lack of detailed product information can sometimes lead to confusion and uncertainty.

Pricing and Value for Money: offers competitive prices across its product range. When compared to other online marketplaces, the prices are often on par or slightly lower. Customers can find excellent value for money, especially during promotional periods. However, it's essential to consider additional costs like shipping fees to fully assess the overall value of a purchase.

Customer Service:

The customer service team at is responsive and helpful. They can be contacted through email or phone, and customers can expect prompt assistance with their inquiries or concerns. The support staff exhibits a good level of knowledge and professionalism, ensuring a positive customer service experience.

Product Quality and Selection: offers a diverse selection of products from various brands and categories. While the quality of the products varies depending on the specific item and brand, the majority of products available on the website are of satisfactory quality. However, customers may find it challenging to assess the quality of certain items due to limited product details available on the website.

Website Usability:

The website's usability is its key strength. features a clear and intuitive interface, enabling users to browse through products effortlessly. The search function is highly effective, and filters allow users to narrow down their product searches based on specific criteria. The checkout process is straightforward, enhancing the overall usability and convenience for the customers.

Returns and Exchanges: offers a hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return or an exchange within a specified period. However, it's important to note that some items may have specific return restrictions due to hygiene or other factors. The website provides clear instructions and guidelines on how to proceed with returns or exchanges, ensuring a smooth process for customers.

Promotions and Discounts: regularly offers promotions and discounts to its customers. These can include limited-time sales, seasonal discounts, or promotional codes. Customers can benefit from these offers to save money on their purchases. It is recommended to check the website or subscribe to the newsletter to stay updated on the latest promotions and discounts.

Reputation: has established a solid reputation as a reliable online marketplace. It has garnered positive feedback from many satisfied customers, indicating a high level of customer satisfaction. The website has also partnered with reputable brands, showcasing its commitment to providing quality products and services.

Payment Options: offers diverse payment options to cater to different customer preferences. Customers can choose from credit/debit cards, digital wallets, or other online payment platforms. This flexibility ensures a convenient and secure payment process.

Loyalty Programs: currently does not have a dedicated loyalty program. However, it frequently rewards customers through promotions and discounts, making it worthwhile to stay updated on their latest offers.

Customer Reviews:

Customer reviews play a vital role in helping prospective buyers make informed decisions. While does feature customer reviews, they are not comprehensive across all products. This can make it a bit challenging for customers to gauge the suitability or quality of certain items. It would be beneficial for the website to encourage more customers to provide feedback, ensuring a well-rounded review section.

Community Involvement: actively participates in community involvement initiatives, supporting various charitable causes. The website collaborates with nonprofit organizations and engages in philanthropic efforts, which showcases its commitment to giving back to the community.

Shipping and Costs: provides shipping services to various regions. However, it's important to note that shipping costs can vary depending on the destination and the weight of the package. Some customers may find the shipping costs to be relatively high, especially for certain regions. It is advisable to review the shipping costs before finalizing a purchase to avoid any surprises. In conclusion, offers a user-friendly online shopping experience with a wide range of products. While it has its pros and cons, the website's strengths lie in its responsive customer service, competitive pricing, and dedication to community involvement. By addressing areas such as detailed product information, comprehensive customer reviews, and shipping costs, can further enhance its overall offering and solidify its position as a trusted online marketplace.